# Gainsight Customer Success vs Qualtrics Market Research Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Qualtrics Strategy & Research excels in user experience, with many praising its intuitive interface that makes creating surveys straightforward. Users appreciate the ability to easily add various question types, enhancing the overall survey experience.
- **Users say** that Gainsight Customer Success provides robust tools for managing customer relationships, particularly highlighting its effectiveness in tracking progress across enterprise accounts. Reviewers mention features like the Rules Engine and Journey Orchestrator, which help automate tasks and improve efficiency for customer success managers.
- **According to verified reviews** , Qualtrics Strategy & Research has a significantly higher G2 Score, indicating greater overall user satisfaction. Users feel that the platform not only collects data but also helps translate insights into actionable business strategies, which is a key advantage for organizations looking to leverage research effectively.
- **Reviewers mention** that while Gainsight Customer Success has a strong focus on customer success management, it faces challenges in ease of setup and administration. Users have noted that the onboarding process can be more complex compared to Qualtrics, which is often praised for its quick and intuitive setup.
- **Users highlight** that Qualtrics Strategy & Research is particularly beneficial for those in research-heavy roles, such as dieticians and nutritionists, who need to gather audience feedback efficiently. The platform's ability to handle diverse survey formats is frequently commended, making it a versatile tool for various industries.
- **G2 reviewers report** that Gainsight Customer Success shines in its ability to provide visibility into customer success activities, which is crucial for organizations managing multiple accounts. However, some users feel that it could improve in areas like gamification and AI features, where Qualtrics has received mixed feedback.



| | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,750 | 3,018 | 
| **Largest Market Segment** | Mid-Market (57.8% of reviews) | Enterprise (44.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

### Qualtrics Market Research

Pros:
- Ease of Use (296 reviews)
- Survey Creation (246 reviews)

Cons:
- Survey Issues (79 reviews)
- Survey Limitations (62 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1374 reviews) | 8.9 (2516 reviews) | 
  | **Ease of Use** | 8.0 (1457 reviews) | 8.5 (2521 reviews) | 
  | **Ease of Setup** | 6.7 (734 reviews) | 8.3 (1070 reviews) | 
  | **Ease of Admin** | 6.9 (645 reviews) | 8.4 (1037 reviews) | 
  | **Quality of Support** | 8.6 (1222 reviews) | 8.7 (2190 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (655 reviews) | 8.7 (965 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1372 reviews) | 8.1 (2428 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Qualtrics Market Research

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1255 |
| **Qualtrics Market Research** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1146 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1088 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1080 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (937 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (925 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Churn Risk** | 8.0 (969 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (841 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (907 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (663 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1138 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (1010 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (982 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (1017 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1034 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.1 (1053 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1041 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1053 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1023 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | 7.6/10 | 19 |

#### User Response Methods

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Survey** | Not enough data | 8.7 (14 reviews) | 
| **Video Snippets** | Not enough data | 6.3 (8 reviews) | 
| **Video Interview** | Not enough data | 5.7 (7 reviews) | 
| **Photo Submission** | Not enough data | 7.3 (8 reviews) | 
| **Text/Notes** | Not enough data | 8.3 (9 reviews) | 

#### Participant Selection

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **In-App** | Not enough data | 6.9 (9 reviews) | 
| **In-Store** | Not enough data | 6.9 (8 reviews) | 
| **On-Site** | Not enough data | 7.5 (8 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (8 reviews) | 

#### Insights

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Analytics** | Not enough data | 8.9 (12 reviews) | 
| **Collaboration** | Not enough data | 8.0 (9 reviews) | 
| **Sorting** | Not enough data | 8.8 (10 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.9 (7 reviews) | 

### Statistical Analysis

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | 8.0/10 | 15 |

#### Administration

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Quality Control** | Not enough data | 8.5 (12 reviews) | 
| **Data Sampling** | Not enough data | 8.2 (12 reviews) | 
| **Collaboration** | Not enough data | 8.9 (12 reviews) | 

#### Capabilities

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Data Visualization** | Not enough data | 8.3 (12 reviews) | 
| **Survival Analysis** | Not enough data | 8.5 (12 reviews) | 
| **Risk Data Attributes** | Not enough data | 8.3 (11 reviews) | 
| **Cost Analysis** | Not enough data | 8.1 (12 reviews) | 

#### Methodology

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **ANOVA Support** | Not enough data | 8.3 (10 reviews) | 
| **Regression** | Not enough data | 7.0 (10 reviews) | 
| **Time Series Analysis** | Not enough data | 7.1 (11 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (10 reviews) | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **Qualtrics Market Research** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **Qualtrics Market Research** | 7.6/10 | 11 |

#### Analytics

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | 8.3 (8 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | 8.7 (9 reviews) | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | 8.3 (8 reviews) | 
| **Gamification** | 6.8 (111 reviews) | 7.3 (8 reviews) | 

#### Customization

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | 7.9 (8 reviews) | 
| **Multilanguage Support** | 7.7 (104 reviews) | 7.8 (9 reviews) | 
| **Multiple Branding Support** | 7.6 (102 reviews) | 8.1 (7 reviews) | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | 8.6 (7 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | 6.4 (7 reviews) | 
| **AI Text Summarization** | 7.2 (49 reviews) | 6.4 (7 reviews) | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 5.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Market Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | 6.9/10 | 11 |

#### Data collection

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Natural Language Processing (NLP)** | Not enough data | 7.1 (7 reviews) | 
| **Data Sources** | Not enough data | 7.4 (7 reviews) | 
| **Custom Research Sources** | Not enough data | 8.1 (7 reviews) | 
| **Lead Enrichment** | Not enough data | 6.9 (6 reviews) | 
| **Advanced Data Collection** | Not enough data | 6.9 (7 reviews) | 

#### Segment Trending

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Web** | Not enough data | 6.0 (7 reviews) | 
| **Social** | Not enough data | 6.1 (6 reviews) | 
| **Benchmarks** | Not enough data | 7.4 (7 reviews) | 
| **Finance ** | Not enough data | 5.7 (7 reviews) | 

#### Analysis

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Custom Dashboards** | Not enough data | 7.2 (9 reviews) | 
| **Reports** | Not enough data | 7.7 (8 reviews) | 
| **Integrations** | Not enough data | 5.8 (8 reviews) | 

#### Platform

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Search** | Not enough data | 7.0 (9 reviews) | 
| **User, Role, And Access Management** | Not enough data | 6.9 (8 reviews) | 
| **Mobile User Support** | Not enough data | 6.9 (9 reviews) | 
| **Alerts** | Not enough data | 6.0 (8 reviews) | 
| **Collaboration** | Not enough data | 7.1 (8 reviews) | 
| **Compliance** | Not enough data | 7.1 (8 reviews) | 

#### Agentic AI - Market Intelligence

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | 8.5/10 | 512 |

#### Survey Management

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Survey Builder** | Not enough data | 9.0 (457 reviews) | 
| **Question Types** | Not enough data | 9.1 (455 reviews) | 
| **Templates** | Not enough data | 8.4 (397 reviews) | 
| **Survey Distribution** | Not enough data | 8.9 (450 reviews) | 

#### Survey Customization

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.9 (433 reviews) | 
| **Branding** | Not enough data | 8.5 (395 reviews) | 
| **Multimedia Support** | Not enough data | 8.5 (359 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.6 (313 reviews) | 

#### Survey Insights

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.5 (453 reviews) | 
| **BI Tools Integration** | Not enough data | 8.4 (290 reviews) | 
| **Data Exporting** | Not enough data | 8.7 (440 reviews) | 
| **Permissions** | Not enough data | 8.5 (386 reviews) | 

#### Agentic AI - Survey

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.6 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | Not enough data | 8.4 (15 reviews) | 

### Brand Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | 8.7/10 | 83 |

#### Brand Signals

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Comparison** | Not enough data | 8.8 (66 reviews) | 
| **AI** | Not enough data | 8.2 (65 reviews) | 
| **Brand Health** | Not enough data | 9.0 (65 reviews) | 

#### Brand Analytics

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Trend Analysis** | Not enough data | 8.8 (68 reviews) | 
| **Tracking** | Not enough data | 8.7 (69 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 40 |
| **Qualtrics Market Research** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.6 (24 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.1 (25 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **Qualtrics Market Research** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Gainsight Customer Success (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to Qualtrics Market Research (6):** [Brand Intelligence Software](https://www.g2.com/categories/brand-intelligence), [Survey Software](https://www.g2.com/categories/survey), [Statistical Analysis Software](https://www.g2.com/categories/statistical-analysis), [Market Intelligence Software](https://www.g2.com/categories/market-intelligence), [User Research Tools](https://www.g2.com/categories/user-research), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | Qualtrics Market Research | 
|---|---|---|
| **Small-Business** | 9.0% | 21.7% | 
| **Mid-Market** | 57.8% | 33.4% | 
| **Enterprise** | 33.2% | 44.9% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.3%
- **Other:** 18.6%

#### Qualtrics Market Research

- **Higher Education:** 21.1%
- **Education Management:** 11.7%
- **Research:** 7.7%
- **Information Technology and Services:** 6.7%
- **Market Research:** 4.3%
- **Hospital & Health Care:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Financial Services:** 2.7%
- **Computer Software:** 2.6%
- **Non-Profit Organization Management:** 2.4%
- **Other:** 33.9%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (515 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (949 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (703 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (210 reviews)

### Alternatives to Qualtrics Market Research

- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23750 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1146 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Zoho Survey](https://www.g2.com/products/zoho-survey/reviews) — 4.4/5 stars (1041 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1016 reviews)
- [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) — 4.4/5 stars (955 reviews)
- [IBM SPSS Statistics](https://www.g2.com/products/ibm-spss-statistics/reviews) — 4.2/5 stars (928 reviews)
- [Microsoft Forms](https://www.g2.com/products/microsoft-forms/reviews) — 4.4/5 stars (474 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### Qualtrics Market Research

- Title: [Is qualtrics better than SurveyMonkey?](https://www.g2.com/discussions/is-qualtrics-better-than-surveymonkey) — 3 comments, 1 upvote
  > **Top comment:** "Yes in so many ways from the customized survey creation to the dashboards that align with them.  With the ability to upload data and automate processes the..."
- Title: [Is there a possibility of adding customer support in IST time?](https://www.g2.com/discussions/49676-is-there-a-possibility-of-adding-customer-support-in-ist-time) — 3 comments, 1 upvote
  > **Top comment:** "need id"
- Title: [What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project](https://www.g2.com/discussions/what-would-be-the-best-way-to-restart-on-the-basics-as-i-am-having-a-little-trouble-on-trying-to-get-and-start-an-existing-project) — 3 comments, 1 upvote
  > **Top comment:** "Qualtrics has great training.  Check out the help section located in the top right of your account after you log in."
- Title: [What is Qualtrics CoreXM used for?](https://www.g2.com/discussions/what-is-qualtrics-corexm-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "The CoreXM product is used to build, optimize and analyze market research surveys. It includes tools to optimize, share, and report on results."
- Title: [How can I use Qualtrics Research Core more at my University?](https://www.g2.com/discussions/15594-how-can-i-use-qualtrics-research-core-more-at-my-university) — 2 comments, 1 upvote
  > **Top comment:** "Does your University have a subscription to Qualtrics.  We have faculty who use it for research all the time."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research)