# Gainsight Customer Success vs OnRamp Comparison
---
## AI Generated Summary
- Users report that Gainsight Customer Success excels in its Quality of Support, scoring 8.5, while OnRamp shines even brighter with a score of 9.2. Reviewers mention that OnRamp's support team is responsive and helpful, making it easier for users to resolve issues quickly.
- Reviewers mention that Gainsight Customer Success has a robust set of features for Customer Health Scores, scoring 8.6, but OnRamp slightly edges ahead with a score of 8.5. Users on G2 appreciate Gainsight's ability to provide detailed insights into customer engagement, which helps in proactive management.
- Users say that Gainsight Customer Success has a lower Ease of Setup score of 6.6 compared to OnRamp's impressive 8.4. Reviewers mention that OnRamp's onboarding process is straightforward, allowing teams to get up and running quickly without extensive training.
- Reviewers mention that Gainsight's Playbooks feature, scoring 8.2, is useful for guiding customer interactions, but OnRamp's Playbooks score of 9.2 indicates a more comprehensive and user-friendly approach, with users highlighting its intuitive design and effectiveness in driving customer success initiatives.
- Users report that Gainsight Customer Success has a solid Performance & Reliability score of 8.4, but OnRamp outperforms with a score of 9.0. Reviewers mention that OnRamp's platform is consistently reliable, with minimal downtime, which is crucial for maintaining customer relationships.
- G2 users highlight that while Gainsight Customer Success offers decent API & Integrations with a score of 7.9, OnRamp's score of 7.7 indicates that it may have fewer integration options. However, users appreciate Gainsight's ability to connect with various tools, enhancing its overall functionality.



| | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 1,747 | 198 | 
| **Largest Market Segment** | Mid-Market (57.9% of reviews) | Small-Business (49.2% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 3 Creator Users Per Month | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

### OnRamp

Pros:
- Ease of Use (39 reviews)
- Customer Support (22 reviews)

Cons:
- Missing Features (17 reviews)
- Learning Curve (12 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | OnRamp | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1372 reviews) | 8.7 (154 reviews) | 
  | **Ease of Use** | 8.0 (1454 reviews) | 8.7 (155 reviews) | 
  | **Ease of Setup** | 6.7 (732 reviews) | 8.4 (107 reviews) | 
  | **Ease of Admin** | 6.9 (643 reviews) | 8.8 (84 reviews) | 
  | **Quality of Support** | 8.6 (1219 reviews) | 9.2 (147 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (653 reviews) | 9.5 (85 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1370 reviews) | 9.6 (150 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### OnRamp

#### Entry-Level Pricing

Plan: Full Value for All

Price: Contact Us 3 Creator Users Per Month

Description: We believe in providing as much value as we can to every OnRamp customer, so you have fewer barriers to delivering more to yours. Every customer gets access to the full feature set and white-glove support. 

Key Features:
- Unlimited Contributor Users
- Unlimited Customers
- Unlimited Dynamic Action Plans

[Learn more about OnRamp](https://www.g2.com/products/onramp-technology/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1253 |
| **OnRamp** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1145 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1087 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1079 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (937 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (925 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Churn Risk** | 8.0 (968 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (841 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (907 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (663 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1136 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (1007 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (982 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (1015 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1034 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.0 (1051 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1040 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1053 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1023 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **OnRamp** | 8.3/10 | 23 |

#### User Analysis

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Survey Implementation** | Not enough data | 8.1 (17 reviews) | 
| **Data Analysis** | Not enough data | 8.2 (20 reviews) | 

#### User Support

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.4 (18 reviews) | 
| **Multi-Language Support** | Not enough data | 8.1 (16 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.3 (17 reviews) | 

#### Walkthrough Type

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.5 (17 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Feature Not Available | 

#### Platform Basics - Digital Adoption Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **OnRamp** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **OnRamp** | 8.4/10 | 39 |

#### Content

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.5 (32 reviews) | 
| **Versioning** | Not enough data | 8.2 (32 reviews) | 
| **E-Signature** | Not enough data | 8.1 (30 reviews) | 
| **File Request** | Not enough data | 9.0 (34 reviews) | 
| **Feedback** | Not enough data | 8.8 (34 reviews) | 

#### Collaboration

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 7.5 (26 reviews) | 
| **Instant Messaging** | Not enough data | 8.3 (29 reviews) | 
| **Project Management** | Not enough data | 9.2 (31 reviews) | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | 
| **Time Tracking** | Not enough data | 8.3 (30 reviews) | 
| **Mobile Application** | Not enough data | Feature Not Available | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **OnRamp** | 8.2/10 | 61 |

#### Task Creation

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Creation & Assignment** | Not enough data | 8.9 (56 reviews) | 
| **Due Dates** | Not enough data | 9.2 (58 reviews) | 
| **Drag & Drop** | Not enough data | 8.8 (55 reviews) | 
| **Mass Updates** | Not enough data | 8.0 (54 reviews) | 

#### Task Management

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Task Prioritization** | Not enough data | 8.6 (53 reviews) | 
| **To-Do Lists** | Not enough data | 8.3 (52 reviews) | 
| **Dependencies** | Not enough data | 8.9 (53 reviews) | 
| **Recurring Tasks** | Not enough data | 8.6 (50 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.4 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (13 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **OnRamp** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **OnRamp** | 8.6/10 | 135 |

#### Onboarding Setup

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Workflows** | Not enough data | 8.7 (115 reviews) | 
| **Templates** | Not enough data | 8.5 (104 reviews) | 
| **Checklists** | Not enough data | 8.8 (109 reviews) | 

#### Project Tracking

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Monitoring** | Not enough data | 8.6 (101 reviews) | 
| **Resources** | Not enough data | 8.2 (99 reviews) | 
| **Content** | Not enough data | 8.7 (96 reviews) | 
| **Tasks** | Not enough data | 9.0 (110 reviews) | 
| **Optimization** | Not enough data | 8.2 (97 reviews) | 

#### Customer Engagement

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Portal** | Not enough data | 8.8 (105 reviews) | 
| **Engagement** | Not enough data | 8.5 (102 reviews) | 
| **Branding** | Not enough data | 8.3 (97 reviews) | 
| **Visibility** | Not enough data | 8.6 (102 reviews) | 
| **Collaboration** | Not enough data | 8.7 (104 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 39 |
| **OnRamp** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.8 (23 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.2 (24 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

---
## Categories

**Unique to Gainsight Customer Success (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to OnRamp (4):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Task Management Software](https://www.g2.com/categories/task-management-software), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | OnRamp | 
|---|---|---|
| **Small-Business** | 9.0% | 49.2% | 
| **Mid-Market** | 57.9% | 46.5% | 
| **Enterprise** | 33.2% | 4.3% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.8%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

#### OnRamp

- **Computer Software:** 29.8%
- **Information Technology and Services:** 17.0%
- **Financial Services:** 6.4%
- **Marketing and Advertising:** 5.3%
- **Hospital & Health Care:** 4.7%
- **Commercial Real Estate:** 2.9%
- **Health, Wellness and Fitness:** 2.3%
- **Accounting:** 2.3%
- **Real Estate:** 2.3%
- **Pharmaceuticals:** 1.8%
- **Other:** 25.1%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1603 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (511 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (940 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (702 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)

### Alternatives to OnRamp

- [Rocketlane](https://www.g2.com/products/rocketlane-corp/reviews) — 4.7/5 stars (859 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1603 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (940 reviews)
- [Dock](https://www.g2.com/products/dock/reviews) — 4.6/5 stars (481 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [monday work management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (16916 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13773 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (511 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### OnRamp

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-onramp-technology)