# Gainsight Customer Success vs HubSpot Data Hub Comparison

| | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,751 | 576 | 
| **Largest Market Segment** | Mid-Market (57.8% of reviews) | Small-Business (67.5% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 Per Month | 

---
## Top Pros & Cons

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

### HubSpot Data Hub

Pros:
- Ease of Use (113 reviews)
- Data Management (88 reviews)

Cons:
- Limitations (53 reviews)
- Missing Features (36 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
  | **Meets Requirements** | 8.6 (1374 reviews) | 8.7 (361 reviews) | 
  | **Ease of Use** | 8.0 (1457 reviews) | 8.7 (472 reviews) | 
  | **Ease of Setup** | 6.7 (734 reviews) | 8.6 (346 reviews) | 
  | **Ease of Admin** | 6.9 (645 reviews) | 8.9 (203 reviews) | 
  | **Quality of Support** | 8.6 (1222 reviews) | 8.8 (336 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (655 reviews) | 9.1 (202 reviews) | 
  | **Product Direction (% positive)** | 9.2 (1372 reviews) | 8.5 (354 reviews) | 

---
## Pricing

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### HubSpot Data Hub

#### Entry-Level Pricing

Plan: Operations Hub Free

Price: $0.00 Per Month

Description: No credit card required

Key Features:
- Two way data sync
- Default field mappings
- Third-party integrations

[Browse all 4 editions](https://www.g2.com/products/hubspot-data-hub/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.0/10 | 1255 |
| **HubSpot Data Hub** | N/A | N/A |

#### Customer Information

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Customer Health Scores** | 8.6 (1146 reviews) ✓ Verified | Not enough data | 
| **Customer Monitoring** | 8.5 (1088 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.4 (1080 reviews) ✓ Verified | Not enough data | 
| **Playbooks** | 8.2 (1067 reviews) ✓ Verified | Not enough data | 
| **Customer Segments** | 8.1 (937 reviews) ✓ Verified | Not enough data | 
| **Product Engagement** | 7.9 (925 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 8.0 (948 reviews) ✓ Verified | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Churn Risk** | 8.0 (969 reviews) ✓ Verified | Not enough data | 
| **Upsell Opportunities** | 7.4 (841 reviews) ✓ Verified | Not enough data | 
| **Custom Triggers** | 8.1 (907 reviews) ✓ Verified | Not enough data | 
| **Machine Learning** | 6.9 (663 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Reporting & Dashboards** | 8.3 (1138 reviews) ✓ Verified | Not enough data | 
| **API & Integrations** | 7.9 (1010 reviews) ✓ Verified | Not enough data | 
| **Data Import & Export Tools** | 7.8 (982 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.2 (1017 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.1 (1034 reviews) ✓ Verified | Not enough data | 
| **Customization** | 8.1 (1053 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1041 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (933 reviews) ✓ Verified | Not enough data | 
| **Performance & Reliability** | 8.4 (1053 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1023 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | 6.9 (298 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (299 reviews) | Not enough data | 

#### Agentic AI - Customer Success

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | 7.4 (14 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (14 reviews) | Not enough data | 

### Data Preparation

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | 9.4/10 | 12 |

#### Data Source Access

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Breadth of Data Sources** | Not enough data | 9.6 (9 reviews) | 
| **Ease of Data Connectivity** | Not enough data | 9.6 (9 reviews) | 
| **API Connectivity** | Not enough data | 9.5 (10 reviews) | 

#### Data Interaction

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Profiling and Classification** | Not enough data | 9.6 (9 reviews) | 
| **Metadata Management** | Not enough data | 9.5 (10 reviews) | 
| **Data Modeling** | Not enough data | 9.3 (9 reviews) | 
| **Data Joining** | Not enough data | 9.2 (8 reviews) | 
| **Data Blending** | Not enough data | 9.2 (8 reviews) | 
| **Data Quality and Cleansing** | Not enough data | 9.8 (7 reviews) | 
| **Data Sharing** | Not enough data | 9.6 (8 reviews) | 
| **Data Governance** | Not enough data | 9.4 (8 reviews) | 

#### Data Exporting

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Breadth of Integrations** | Not enough data | 9.4 (8 reviews) | 
| **Ease of Integrations** | Not enough data | 9.6 (9 reviews) | 
| **Data Workflows** | Not enough data | 9.8 (9 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (8 reviews) | 

### ETL Tools

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | N/A | N/A |

#### Management

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Functionality

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Extraction** | Not enough data | Not enough data | 
| **Transformation** | Not enough data | Not enough data | 
| **Loading** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 191 |
| **HubSpot Data Hub** | N/A | N/A |

#### Sales Team

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Flexible Sales Process** | 7.8 (108 reviews) | Not enough data | 
| **Training Mode** | Feature Not Available | Not enough data | 
| **Playbooks** | 7.9 (145 reviews) | Not enough data | 

#### Intelligence

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Opportunity Identification** | 7.8 (130 reviews) | Not enough data | 
| **Zero-touch Renewals** | 6.8 (115 reviews) | Not enough data | 
| **Smart Content** | 7.6 (108 reviews) | Not enough data | 

#### Mapping

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Multiple Org Charts** | 7.5 (117 reviews) | Not enough data | 
| **Stakeholder Roles** | 8.1 (129 reviews) | Not enough data | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | 8.4/10 | 52 |

#### Functionality

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Data Migration** | Not enough data | 8.8 (41 reviews) | 
| **Data Variety** | Not enough data | 9.0 (39 reviews) | 
| **Alerts and Logging** | Not enough data | Feature Not Available | 
| **Data Replication** | Not enough data | 9.0 (27 reviews) | 

#### Management

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Backup and Recovery** | Not enough data | Feature Not Available | 
| **Integration Variety** | Not enough data | 8.6 (43 reviews) | 
| **Access and Security** | Not enough data | 9.2 (39 reviews) | 
| **Real time Monitoring** | Not enough data | Feature Not Available | 

#### Security

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Data Protection** | Not enough data | 8.8 (28 reviews) | 

#### Agentic AI - Cloud Migration

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (7 reviews) | 
| **Decision Making** | Not enough data | 7.6 (7 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 7.7/10 | 214 |
| **HubSpot Data Hub** | N/A | N/A |

#### Analytics

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Net Promoter Score (NPS)** | 8.8 (174 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 8.6 (151 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 7.9 (123 reviews) | Not enough data | 
| **Gamification** | 6.8 (111 reviews) | Not enough data | 

#### Customization

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Stakeholder Management** | 8.1 (144 reviews) | Not enough data | 
| **Multilanguage Support** | 7.7 (104 reviews) | Not enough data | 
| **Multiple Branding Support** | 7.6 (102 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 7.6 (97 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | 7.0 (47 reviews) | Not enough data | 
| **AI Text Summarization** | 7.2 (49 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | N/A | N/A |

#### Responses

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### iPaaS

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | 8.4/10 | 210 |

#### Development 

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Real-Time Integration** | Not enough data | 8.9 (164 reviews) | 
| **API Designer** | Not enough data | Feature Not Available | 
| **Flow Designer** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Pre-Built Connectors** | Not enough data | 8.1 (30 reviews) ✓ Verified | 
| **Custom Connectors** | Not enough data | 8.1 (26 reviews) ✓ Verified | 
| **Reusable connectors** | Not enough data | 8.0 (24 reviews) | 
| **Multi - tenant architecture** | Not enough data | 8.1 (24 reviews) | 

#### Management 

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Monitoring & Notification** | Not enough data | 8.8 (32 reviews) ✓ Verified | 
| **Routing And Orchestration** | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Data Mapping** | Not enough data | 8.3 (35 reviews) ✓ Verified | 
| **Data Transformation** | Not enough data | 8.3 (32 reviews) ✓ Verified | 
| **API Management** | Not enough data | 8.2 (25 reviews) | 

#### Security

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.7 (26 reviews) ✓ Verified | 
| **Security Standards** | Not enough data | 8.5 (26 reviews) ✓ Verified | 
| **Communication Protocol** | Not enough data | 8.5 (26 reviews) ✓ Verified | 

#### Integration Options

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Data Virtualization** | Not enough data | 8.8 (26 reviews) ✓ Verified | 
| **Managed File Transfers** | Not enough data | 8.7 (22 reviews) ✓ Verified | 
| **Big Data Processing** | Not enough data | Feature Not Available | 
| **EDI** | Not enough data | Feature Not Available | 

#### Deployment 

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Hybrid** | Not enough data | 8.3 (22 reviews) | 
| **Cloud to Cloud** | Not enough data | 8.3 (24 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | 8.6/10 | 61 |

#### Revenue Sourcing and Forecasting

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Revenue History** | Not enough data | 8.3 (49 reviews) | 
| **Pipeline Management** | Not enough data | 8.7 (56 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.7 (57 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.4 (46 reviews) | 
| **Data Segmentation** | Not enough data | 8.5 (53 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.1 (40 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.4 (41 reviews) | 

#### CRM Data Enrichment

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.7 (50 reviews) | 
| **Email Activity Capture** | Not enough data | 9.2 (53 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.7 (45 reviews) | 
| **Marketing Leads** | Not enough data | 8.9 (49 reviews) | 
| **Contact Capture** | Not enough data | 8.9 (40 reviews) | 

#### Account Management

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.0 (45 reviews) | 
| **Account optimization** | Not enough data | 8.3 (47 reviews) | 
| **Historical Patterns** | Not enough data | 8.3 (45 reviews) | 
| **Rep Performance** | Not enough data | 8.5 (42 reviews) | 
| **Account Engagement** | Not enough data | 8.5 (39 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.3 (36 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | 8.6 (6 reviews) | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | 8.8/10 | 40 |
| **HubSpot Data Hub** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Health Score** | 9.6 (35 reviews) | Not enough data | 
| **Customer Profiles** | 10.0 (16 reviews) | Not enough data | 
| **Notifications** | 9.5 (20 reviews) | Not enough data | 

#### Predictions

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (16 reviews) | Not enough data | 
| **Analytics** | 8.6 (24 reviews) | Not enough data | 
| **Revenue Impact** | 8.6 (16 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.1 (25 reviews) | Not enough data | 
| **Sentiment** | 8.9 (17 reviews) | Not enough data | 
| **Retention** | 9.5 (26 reviews) | Not enough data | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | 6.2 (7 reviews) | Not enough data | 
| **AI Text Summarization** | 8.1 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Data Quality

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Success** | N/A | N/A |
| **HubSpot Data Hub** | 8.6/10 | 13 |

#### Functionality

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Identification** | Not enough data | 8.8 (10 reviews) | 
| **Correction** | Not enough data | 8.7 (9 reviews) | 
| **Normalization** | Not enough data | 8.7 (10 reviews) | 
| **Preventative Cleaning** | Not enough data | 8.7 (9 reviews) | 
| **Data Matching** | Not enough data | 8.7 (9 reviews) | 

#### Management

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (11 reviews) | 
| **Automation** | Not enough data | 8.9 (12 reviews) | 
| **Quality Audits** | Not enough data | 8.5 (9 reviews) | 
| **Dashboard** | Not enough data | 8.9 (11 reviews) | 
| **Governance** | Not enough data | 8.7 (10 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.7 (9 reviews) | 
| **AI Text Summarization** | Not enough data | 6.9 (9 reviews) | 

---
## Categories

**Unique to Gainsight Customer Success (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)

**Unique to HubSpot Data Hub (8):** [Data Preparation Software](https://www.g2.com/categories/data-preparation), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [Stream Analytics Software](https://www.g2.com/categories/stream-analytics), [iPaaS Software](https://www.g2.com/categories/ipaas), [ETL Tools](https://www.g2.com/categories/etl-tools), [Data Quality Tools](https://www.g2.com/categories/data-quality), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Success | HubSpot Data Hub | 
|---|---|---|
| **Small-Business** | 9.0% | 67.5% | 
| **Mid-Market** | 57.8% | 29.3% | 
| **Enterprise** | 33.2% | 3.2% | 

### By Industry

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.2%
- **Computer & Network Security:** 3.6%
- **Telecommunications:** 3.5%
- **Internet:** 3.2%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.3%
- **Other:** 18.6%

#### HubSpot Data Hub

- **Information Technology and Services:** 12.6%
- **Marketing and Advertising:** 11.9%
- **Real Estate:** 9.7%
- **Computer Software:** 9.2%
- **Financial Services:** 5.0%
- **Consulting:** 4.0%
- **Education Management:** 3.4%
- **Management Consulting:** 2.3%
- **Accounting:** 2.0%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 37.9%

---
## Alternatives

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1604 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (516 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (952 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (704 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (424 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) — 4.4/5 stars (3017 reviews)

### Alternatives to HubSpot Data Hub

- [Zapier](https://www.g2.com/products/zapier/reviews) — 4.5/5 stars (2085 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (775 reviews)
- [Workato](https://www.g2.com/products/workato/reviews) — 4.7/5 stars (778 reviews)
- [Jitterbit](https://www.g2.com/products/jitterbit/reviews) — 4.5/5 stars (622 reviews)
- [Boomi](https://www.g2.com/products/boomi/reviews) — 4.4/5 stars (506 reviews)
- [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) — 4.6/5 stars (332 reviews)
- [Celigo](https://www.g2.com/products/celigo/reviews) — 4.6/5 stars (1089 reviews)
- [Integrately](https://www.g2.com/products/integrately/reviews) — 4.7/5 stars (707 reviews)
- [Skyvia](https://www.g2.com/products/skyvia/reviews) — 4.8/5 stars (328 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)

---
## Top Discussions

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

### HubSpot Data Hub

- Title: [What is HubSpot Operations Hub used for?](https://www.g2.com/discussions/what-is-hubspot-operations-hub-used-for) — 1 comment
  > **Top comment:** "HubSpot Operations Hub is used to sync data across apps, clean and manage your CRM data, and automate business processes—basically keeping your operations..."
- Title: [Does anybody knows how to sync PieSync with Intercom?](https://www.g2.com/discussions/12380-does-anybody-knows-how-to-sync-piesync-with-intercom) — 1 comment, 1 upvote
  > **Top comment:** "https://www.piesync.com/intercom/"
- Title: [What's the difference between PieSync and Zapier?](https://www.g2.com/discussions/what-s-different-about-piesync) — 1 comment, 2 upvotes
  > **Top comment:** "Piesynch is designed to provide two-way sync on a continual basis between apps, where Zapier is trigger-based and performs one-off tasks between apps."
- Title: [Which connectors do you support?](https://www.g2.com/discussions/connectors-supported) — 1 comment, 1 upvote
  > **Top comment:** "PieSync currently integrates with over 200 apps and services.  A full list can be found here:  https://www.piesync.com/connections/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-success-vs-hubspot-data-hub)