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Compare Gainsight Customer Success and Gemseek 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Success
Star Rating
(1,630)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessGemseek
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about GemseekSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer metrics, with features like Gainsight Dashboards that allow users to track NPS and health scores effectively. This integration with Salesforce CRM is particularly praised for enhancing daily workflows.
- Users say that Gemseek offers a robust platform for understanding customer needs, with the ability to build and launch surveys independently. This flexibility has been crucial for businesses adapting to changing circumstances, such as during the COVID-19 pandemic.
- Reviewers mention that while Gainsight has a user-friendly interface, some users find it challenging to set up and administer compared to Gemseek, which is noted for its intuitive setup process and ease of administration.
- According to verified reviews, Gemseek shines in customer support, with users highlighting the value of their responsive assistance. This has fostered a strong partnership, making users feel supported in addressing any issues that arise.
- G2 reviewers indicate that Gainsight's overall user satisfaction is higher, reflected in its substantial number of reviews and positive feedback about its advanced features, which help businesses achieve their customer-centric goals.
- Users report that while both platforms meet customer requirements, Gemseek has a slight edge in this area, with users appreciating its ability to quickly respond to customer feedback and adapt to their needs, enhancing overall satisfaction.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableGemseek
No pricing availableFree Trial
Gainsight Customer Success
No trial information availableGemseek
No trial information availableRatings
Meets Requirements
8.6
1,330
9.1
13
Ease of Use
8.0
1,362
8.6
13
Ease of Setup
6.6
702
9.2
6
Ease of Admin
6.9
625
8.8
7
Quality of Support
8.5
1,133
9.6
13
Has the product been a good partner in doing business?
8.9
635
9.4
8
Product Direction (% positive)
9.2
1,332
8.2
13
Features by Category
Customer Information
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1038
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Not enough data
Predictions
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Not enough data
Platform
8.2
1090
|
Verified
Not enough data
7.9
957
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Not enough data
Generative AI
7.0
290
Not enough data
7.1
291
Not enough data
Agentic AI - Customer Success
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
Sales Team
7.8
103
Not enough data
Feature Not Available
Not enough data
8.1
140
Not enough data
Intelligence
7.8
124
Not enough data
6.9
110
Not enough data
7.7
103
Not enough data
Mapping
7.6
112
Not enough data
8.1
124
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Not enough data
Customization
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Not enough data
Generative AI
7.0
47
Not enough data
7.2
49
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Gemseek are categorized as Experience Management
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization and Customer Success
Gemseek has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gemseek
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Building Materials
15.8%
Glass, Ceramics & Concrete
10.5%
Education Management
10.5%
Marketing and Advertising
5.3%
Management Consulting
5.3%
Other
52.6%
Alternatives
Discussions
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
Gemseek has no discussions with answers
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