# Gainsight Customer Communities vs Verint Community (formerly Telligent) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in user satisfaction, with a significantly higher overall score compared to Verint Community. Users appreciate the platform's ability to provide insights beyond just customer interactions, fostering a deeper engagement with customers.
- **Users say** that Gainsight's implementation process is intuitive, making it easier for new users to get started. Recent feedback highlights the value of connecting with customers and allowing them to express their opinions, which enhances the overall user experience.
- **Reviewers mention** that while both platforms offer customization, Verint Community stands out for its flexibility. Users have noted how they can tailor the platform to their specific needs, which is particularly beneficial for organizations looking for a personalized experience.
- **According to verified reviews** , Gainsight Customer Communities shines in support quality, with users rating it highly for responsiveness and helpfulness. This is contrasted with Verint Community, where users have expressed a desire for more robust support options despite appreciating the available documentation.
- **Users highlight** that Gainsight provides a more engaging community experience, with features that encourage active participation and advocacy among users. This is reflected in the positive feedback about the resources available for managing client relationships effectively.
- **Reviewers note** that while Verint Community has a solid foundation, it faces challenges in user engagement compared to Gainsight. Users have pointed out that although the platform is customizable, it may not foster the same level of community interaction as Gainsight, which is crucial for building strong customer relationships.



| | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 270 | 14 | 
| **Largest Market Segment** | Mid-Market (59.0% of reviews) | Enterprise (42.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Verint Community (formerly Telligent)

Pros:
- Customer Support (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Complexity (1 reviews)
- Editing Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
  | **Meets Requirements** | 8.3 (203 reviews) | 8.2 (13 reviews) | 
  | **Ease of Use** | 8.7 (220 reviews) | 8.1 (14 reviews) | 
  | **Ease of Setup** | 8.2 (159 reviews) | 8.2 (10 reviews) | 
  | **Ease of Admin** | 8.6 (144 reviews) | 8.0 (10 reviews) | 
  | **Quality of Support** | 8.8 (204 reviews) | 8.1 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (144 reviews) | 8.9 (9 reviews) | 
  | **Product Direction (% positive)** | 8.6 (193 reviews) | 9.0 (12 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Verint Community (formerly Telligent)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Verint Community (formerly Telligent)** | 8.2/10 | 7 |

#### Generative AI

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (6 reviews) | 
| **Searchable Articles** | Not enough data | 9.3 (7 reviews) | 
| **Community Forums** | Not enough data | 9.3 (7 reviews) | 
| **Mobile Optimization** | Not enough data | 7.4 (7 reviews) | 
| **Personalization** | Not enough data | 7.6 (7 reviews) | 

#### Self-Service Platform

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Branding** | Not enough data | 9.0 (7 reviews) | 
| **Automation** | Not enough data | 8.3 (7 reviews) | 
| **Artificial Intelligence** | Not enough data | 5.8 (6 reviews) | 
| **Integrations** | Not enough data | 7.9 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.6/10 | 157 |
| **Verint Community (formerly Telligent)** | 7.7/10 | 11 |

#### Community Building

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Member Profiles** | 7.0 (81 reviews) | 7.9 (7 reviews) | 
| **Email & Notifications** | 7.6 (53 reviews) | 7.7 (8 reviews) | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | 10.0 (5 reviews) | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Gamification** | 7.9 (52 reviews) | 7.5 (8 reviews) | 
| **Polls & Questions** | 6.8 (48 reviews) | 6.4 (6 reviews) | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Community Insights** | 7.7 (90 reviews) | 7.9 (8 reviews) | 
| **Community Engagement Analytics** | 8.1 (111 reviews) | 8.2 (11 reviews) | 
| **Downloadable Reports** | 7.3 (105 reviews) | 8.1 (9 reviews) | 
| **ROI Tracking** | 7.2 (83 reviews) | 7.3 (8 reviews) | 

#### Community Management

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Community Feeds & Discussions** | 8.2 (98 reviews) | 7.9 (7 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | 6.7 (5 reviews) | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.3 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)


**Unique to Verint Community (formerly Telligent) (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Verint Community (formerly Telligent) | 
|---|---|---|
| **Small-Business** | 16.1% | 28.6% | 
| **Mid-Market** | 59.0% | 28.6% | 
| **Enterprise** | 24.9% | 42.9% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 37.1%
- **Information Technology and Services:** 19.1%
- **Telecommunications:** 7.9%
- **Computer & Network Security:** 3.4%
- **Marketing and Advertising:** 2.6%
- **Internet:** 2.2%
- **Financial Services:** 1.9%
- **Music:** 1.9%
- **E-Learning:** 1.5%
- **Education Management:** 1.5%
- **Other:** 21.0%

#### Verint Community (formerly Telligent)

- **Computer Software:** 14.3%
- **Manufacturing:** 7.1%
- **Consulting:** 7.1%
- **Sports:** 7.1%
- **Retail:** 7.1%
- **Leisure, Travel & Tourism:** 7.1%
- **Insurance:** 7.1%
- **Information Technology and Services:** 7.1%
- **Industrial Automation:** 7.1%
- **Human Resources:** 7.1%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.7/5 stars (117 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (756 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (503 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (225 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)

### Alternatives to Verint Community (formerly Telligent)

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (756 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (474 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3887 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7779 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Verint Community (formerly Telligent)

- Title: [What is Verint Community (formerly Telligent) used for?](https://www.g2.com/discussions/what-is-verint-community-formerly-telligent-used-for) — 1 comment
  > **Top comment:** "Verint Community enables brands to empower their customers, partners, and employees with a flexible, customizable community and self-service tool that drives..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-verint-community-formerly-telligent)