Compare Gainsight Customer Communities and vBulletin Cloud 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Small-Business (70.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesvBulletin Cloud
Star Rating
(10)4.0 out of 5
Market Segments
Small-Business (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about vBulletin CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in user satisfaction, with a significantly higher overall rating compared to vBulletin Cloud. Users appreciate the platform's ability to provide insights into customer engagement and advocacy, making it a valuable tool for customer success management.
- Users say that Gainsight's community features facilitate meaningful connections, allowing customers to express their opinions on various topics. This interactive aspect is highlighted as a key benefit, enhancing the overall user experience and fostering a sense of community.
- Reviewers mention that while vBulletin Cloud is user-friendly and offers effective moderation tools, it lacks the depth of community engagement found in Gainsight. Users have noted that the question and answer section is beneficial, but it doesn't provide the same level of interaction and resource sharing as Gainsight.
- According to verified reviews, Gainsight Customer Communities is praised for its quick implementation process, with users highlighting the intuitive onboarding experience. In contrast, vBulletin Cloud, while stable, does not receive the same level of acclaim for setup and ongoing management.
- Users report that both platforms meet their requirements adequately, but Gainsight stands out with a higher quality of support. Reviewers have noted that Gainsight's support team is responsive and helpful, which enhances the overall user experience, while vBulletin's support is seen as less robust.
- Reviewers mention that Gainsight's focus on customer success and community engagement leads to a more dynamic platform, whereas vBulletin Cloud, while reliable for forum creation, may not offer the same level of community interaction and resource sharing that modern users expect.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availablevBulletin Cloud
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
vBulletin Cloud
No trial information availableRatings
Meets Requirements
8.3
200
8.3
7
Ease of Use
8.7
203
8.1
7
Ease of Setup
8.2
157
Not enough data
Ease of Admin
8.6
143
Not enough data
Quality of Support
8.8
187
8.1
7
Has the product been a good partner in doing business?
8.9
143
Not enough data
Product Direction (% positive)
8.6
190
6.1
6
Features by Category
Community Building
7.0
78
Not enough data
7.6
49
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.9
49
Not enough data
6.8
44
Not enough data
Not enough data
Not enough data
Customer Analytics
7.6
84
Feature Not Available
8.0
103
Feature Not Available
7.3
102
Not enough data
7.2
80
Not enough data
Community Management
8.1
90
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and vBulletin Cloud are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
vBulletin Cloud has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
vBulletin Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Information Technology and Services
20.0%
Research
10.0%
Public Relations and Communications
10.0%
Online Media
10.0%
Oil & Energy
10.0%
Other
40.0%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
vBulletin Cloud has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
