# Gainsight Customer Communities vs Thinkific Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in fostering user connections, with users appreciating its ability to create a responsive community. One user highlighted the platform's role in forming "a powerful bond" between customers and colleagues, which enhances overall engagement.
- **Users say** Thinkific stands out for its intuitive product creation flow, making it easy to transform ideas into structured digital products quickly. Reviewers have noted the platform's flexibility in pricing options, which allows for creative offerings like free courses, catering to diverse business needs.
- **Reviewers mention** that Gainsight provides excellent support, with many praising the "understanding and supportive" customer success management. This level of support can be crucial for businesses looking to maximize their community engagement and insights.
- **According to verified reviews** , Thinkific is recognized for its streamlined experience for both content creators and learners. Users appreciate how customizable the platform is, allowing them to brand their courses effectively, which can enhance the learning experience.
- **G2 reviewers highlight** that while Gainsight offers strong community engagement analytics, Thinkific's reporting features are also well-received, with users enjoying the ability to display products for sale and manage payments effortlessly, making it a solid choice for those focused on monetization.
- **Users report** that both platforms have their strengths, but Gainsight's community insights and engagement features are particularly noted for their depth, while Thinkific's ease of use and setup are frequently praised, making it a great option for small businesses looking for a straightforward solution.



| | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 255 | 400 | 
| **Largest Market Segment** | Mid-Market (59.4% of reviews) | Small-Business (76.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Thinkific

Pros:
- Ease of Use (100 reviews)
- Course Creation (60 reviews)

Cons:
- Limited Features (45 reviews)
- Limited Customization (42 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Thinkific | 
|---|---|---|
  | **Meets Requirements** | 8.3 (200 reviews) | 8.4 (304 reviews) | 
  | **Ease of Use** | 8.7 (205 reviews) | 8.8 (310 reviews) | 
  | **Ease of Setup** | 8.2 (157 reviews) | 8.5 (262 reviews) | 
  | **Ease of Admin** | 8.6 (143 reviews) | 8.6 (241 reviews) | 
  | **Quality of Support** | 8.8 (189 reviews) | 8.7 (277 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (143 reviews) | 8.8 (239 reviews) | 
  | **Product Direction (% positive)** | 8.6 (190 reviews) | 8.7 (293 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Thinkific

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Course Authoring

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | 7.7/10 | 98 |

#### Training & eLearning

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Content Creation** | Not enough data | 8.4 (88 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

#### Agentic AI - Course Authoring

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### eLearning Content

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | 8.1/10 | 93 |

#### Training & eLearning

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Manager Portals** | Not enough data | 8.1 (78 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

### Customer Education

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | 7.5/10 | 84 |

#### Platform Basics

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Integrations** | Not enough data | 7.4 (75 reviews) | 
| **Multiple Content Types** | Not enough data | 8.1 (78 reviews) | 
| **Mobility** | Not enough data | 7.5 (72 reviews) | 

#### Training & Learning

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Self-paced** | Not enough data | 8.9 (77 reviews) | 
| **Content Creation** | Not enough data | 7.9 (76 reviews) | 
| **Content Storage and Management** | Not enough data | 8.2 (76 reviews) | 
| **Quiz Capabilities** | Not enough data | 7.9 (76 reviews) | 
| **Certification Engine** | Not enough data | 8.1 (73 reviews) | 

#### Data & Analytics

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Visualization** | Not enough data | 7.4 (74 reviews) | 
| **Learner tracker** | Not enough data | 7.7 (74 reviews) | 
| **Analytics** | Not enough data | 7.3 (74 reviews) | 

#### Generative AI

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (37 reviews) | 
| **AI Text Summarization** | Not enough data | 5.9 (34 reviews) | 

### Online Learning Platform

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | 7.6/10 | 123 |

#### Reporting Analysis

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Progress Reports** | Not enough data | 7.4 (113 reviews) | 
| **Course Completion** | Not enough data | 8.3 (116 reviews) | 

#### Course Management

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Course Authoring** | Not enough data | 8.3 (112 reviews) | 
| **Course Access** | Not enough data | 8.3 (113 reviews) | 

#### Integration

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Education ERP System** | Not enough data | 7.0 (96 reviews) | 
| **Learning Management System** | Not enough data | 7.6 (106 reviews) | 

#### Customer Assistance

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Help and Support** | Not enough data | 7.9 (112 reviews) | 

#### Platform Customization

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **White Labeling** | Not enough data | 8.3 (105 reviews) | 

#### Agentic AI - Online Learning Platform

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 5.6 (17 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | N/A | N/A |

#### Generative AI

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.5/10 | 142 |
| **Thinkific** | N/A | N/A |

#### Community Building

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Member Profiles** | 7.0 (78 reviews) | Feature Not Available | 
| **Email & Notifications** | 7.6 (49 reviews) | Not enough data | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Gamification** | 7.9 (49 reviews) | Not enough data | 
| **Polls & Questions** | 6.8 (44 reviews) | Not enough data | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Community Insights** | 7.6 (84 reviews) | 6.7 (5 reviews) | 
| **Community Engagement Analytics** | 8.0 (103 reviews) | 7.4 (7 reviews) | 
| **Downloadable Reports** | 7.3 (102 reviews) | 7.9 (7 reviews) | 
| **ROI Tracking** | 7.2 (80 reviews) | Not enough data | 

#### Community Management

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Community Feeds & Discussions** | 8.1 (90 reviews) | 7.7 (5 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Corporate Learning Management Systems

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | 7.9/10 | 112 |

#### Course Authoring

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Course Builder** | Not enough data | 8.6 (91 reviews) | 
| **Role-Based Templates** | Not enough data | 7.4 (81 reviews) | 
| **Assessments & Quizzes** | Not enough data | 7.9 (84 reviews) | 
| **Instructor-Led Training** | Not enough data | 8.2 (81 reviews) | 

#### Course Delivery

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Learning Paths** | Not enough data | 8.3 (83 reviews) | 
| **Communication & Notifications** | Not enough data | 8.2 (86 reviews) | 
| **Assignment Scheduling** | Not enough data | 8.0 (76 reviews) | 

#### Course Management

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Gamification** | Not enough data | 7.0 (72 reviews) | 
| **Varied User Types** | Not enough data | 7.9 (76 reviews) | 
| **Certifications** | Not enough data | 8.3 (78 reviews) | 
| **Industry Compliance ** | Not enough data | 8.2 (70 reviews) | 

#### LMS Marketplace

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **E-Commerce** | Not enough data | 8.5 (73 reviews) | 
| **Course Marketplace** | Not enough data | Feature Not Available | 
| **Subscriptions** | Not enough data | 8.5 (73 reviews) | 

#### Interface

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **White Labeling** | Not enough data | 8.7 (77 reviews) | 
| **Multilingual** | Not enough data | 7.6 (69 reviews) | 

#### Training & eLearning

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Assessments and Practice** | Not enough data | 8.4 (81 reviews) | 
| **Content Delivery and Tracking** | Not enough data | 8.7 (86 reviews) | 
| **Content Creation** | Not enough data | 8.4 (88 reviews) | 
| **Customer Training** | Not enough data | 8.5 (79 reviews) | 
| **Manager Portals** | Not enough data | 8.1 (78 reviews) | 
| **Content Storage and Management** | Not enough data | 8.5 (80 reviews) | 
| **Content Libraries** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.8 (32 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (30 reviews) | 
| **AI Text-to-Image** | Not enough data | 5.8 (29 reviews) | 

#### Agentic AI - Corporate Learning Management Systems 

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.3 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (14 reviews) | 

### Training eLearning

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Thinkific** | N/A | N/A |

#### Platform

| Feature | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance** | Not enough data | Not enough data | 
| **Mobility** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)


**Unique to Thinkific (6):** [Customer Education Software](https://www.g2.com/categories/customer-education), [Online Learning Platforms](https://www.g2.com/categories/online-learning-platform), [Other Marketing Software](https://www.g2.com/categories/other-marketing), [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems), [Course Authoring Software](https://www.g2.com/categories/course-authoring), [eLearning Content Software](https://www.g2.com/categories/elearning-content)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Thinkific | 
|---|---|---|
| **Small-Business** | 16.7% | 76.2% | 
| **Mid-Market** | 59.4% | 20.1% | 
| **Enterprise** | 23.9% | 3.7% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 35.7%
- **Information Technology and Services:** 19.8%
- **Telecommunications:** 8.3%
- **Computer & Network Security:** 3.6%
- **Internet:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Music:** 2.0%
- **E-Learning:** 1.6%
- **Education Management:** 1.6%
- **Financial Services:** 1.6%
- **Other:** 21.4%

#### Thinkific

- **Professional Training & Coaching:** 10.5%
- **E-Learning:** 10.2%
- **Health, Wellness and Fitness:** 9.1%
- **Education Management:** 8.6%
- **Higher Education:** 6.7%
- **Computer Software:** 5.9%
- **Consulting:** 3.5%
- **Non-Profit Organization Management:** 3.5%
- **Financial Services:** 3.5%
- **Primary/Secondary Education:** 3.5%
- **Other:** 35.1%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)

### Alternatives to Thinkific

- [TalentLMS](https://www.g2.com/products/talentlms/reviews) — 4.6/5 stars (797 reviews)
- [LearnWorlds](https://www.g2.com/products/learnworlds/reviews) — 4.7/5 stars (378 reviews)
- [Absorb LMS](https://www.g2.com/products/absorb-software-absorb-lms/reviews) — 4.6/5 stars (903 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews)
- [Udemy Business](https://www.g2.com/products/udemy-business/reviews) — 4.5/5 stars (711 reviews)
- [360Learning](https://www.g2.com/products/360learning/reviews) — 4.6/5 stars (599 reviews)
- [LearnUpon LMS](https://www.g2.com/products/learnupon-lms/reviews) — 4.5/5 stars (253 reviews)
- [Tovuti LMS](https://www.g2.com/products/tovuti-lms/reviews) — 4.6/5 stars (295 reviews)
- [Docebo](https://www.g2.com/products/docebo/reviews) — 4.3/5 stars (740 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Thinkific

- Title: [Would you ever build integration with Salesforce?](https://www.g2.com/discussions/would-you-ever-build-integration-with-salesforce) — 1 comment, 1 upvote
  > **Top comment:** "Probably not"
- Title: [Will we ever have the option of charging taxes on top of our course prices?](https://www.g2.com/discussions/will-we-ever-have-the-option-of-charging-taxes-on-top-of-our-course-prices) — 1 comment, 1 upvote
  > **Top comment:** "I really hope not"
- Title: [When are you adding additional features in the FREE plan?](https://www.g2.com/discussions/when-are-you-adding-additional-features-in-the-free-plan) — 1 comment, 1 upvote
  > **Top comment:** "Not thinking of it at the moment"
- Title: [Is there a plan to allow only students/users with a certain @domain.com/ca/net to be able to create an account?](https://www.g2.com/discussions/is-there-a-plan-to-allow-only-students-users-with-a-certain-domain-com-ca-net-to-be-able-to-create-an-account) — 1 comment, 1 upvote
  > **Top comment:** "Hi Aline! One thing I can think of is to make these courses paid courses while creating a coupon code that's given to your employees. "
- Title: [How can I add payment method to visa and MasterCard in Panama](https://www.g2.com/discussions/how-can-i-add-payment-method-to-visa-and-mastercard-in-panama) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Gabriel! While we don't currently offer a direct integration with payment processors other than Stripe and Paypal, you can definitely use your own payment..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-thinkific)