Compare Gainsight Customer Communities and Thinkific 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Small-Business (76.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesThinkific
Star Rating
(393)4.5 out of 5
Market Segments
Small-Business (76.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThinkificSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in fostering user connections, with users appreciating its ability to create a responsive community. One user highlighted the platform's role in forming "a powerful bond" between customers and colleagues, which enhances overall engagement.
- Users say Thinkific stands out for its intuitive product creation flow, making it easy to transform ideas into structured digital products quickly. Reviewers have noted the platform's flexibility in pricing options, which allows for creative offerings like free courses, catering to diverse business needs.
- Reviewers mention that Gainsight provides excellent support, with many praising the "understanding and supportive" customer success management. This level of support can be crucial for businesses looking to maximize their community engagement and insights.
- According to verified reviews, Thinkific is recognized for its streamlined experience for both content creators and learners. Users appreciate how customizable the platform is, allowing them to brand their courses effectively, which can enhance the learning experience.
- G2 reviewers highlight that while Gainsight offers strong community engagement analytics, Thinkific's reporting features are also well-received, with users enjoying the ability to display products for sale and manage payments effortlessly, making it a solid choice for those focused on monetization.
- Users report that both platforms have their strengths, but Gainsight's community insights and engagement features are particularly noted for their depth, while Thinkific's ease of use and setup are frequently praised, making it a great option for small businesses looking for a straightforward solution.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableThinkific
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Thinkific
No trial information availableRatings
Meets Requirements
8.3
200
8.4
298
Ease of Use
8.7
203
8.8
304
Ease of Setup
8.2
157
8.5
256
Ease of Admin
8.6
143
8.6
235
Quality of Support
8.8
187
8.7
271
Has the product been a good partner in doing business?
8.9
143
8.8
233
Product Direction (% positive)
8.6
190
8.7
288
Features by Category
Training & eLearning
Not enough data
8.4
87
Not enough data
Feature Not Available
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
8.1
78
Not enough data
Feature Not Available
Platform Basics
Not enough data
7.4
75
Not enough data
8.1
78
Not enough data
7.5
72
Training & Learning
Not enough data
8.9
77
Not enough data
7.9
76
Not enough data
8.2
76
Not enough data
7.9
76
Not enough data
8.1
73
Data & Analytics
Not enough data
7.4
74
Not enough data
7.7
74
Not enough data
7.3
74
Generative AI
Not enough data
5.9
37
Not enough data
5.9
34
Reporting Analysis
Not enough data
7.4
113
Not enough data
8.3
115
Course Management
Not enough data
8.3
112
Not enough data
8.3
113
Integration
Not enough data
7.0
96
Not enough data
7.6
106
Customer Assistance
Not enough data
7.9
112
Platform Customization
Not enough data
8.3
105
Agentic AI - Online Learning Platform
Not enough data
5.6
17
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
7.0
78
Feature Not Available
7.6
49
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.9
49
Not enough data
6.8
44
Not enough data
Not enough data
Not enough data
Customer Analytics
7.6
84
6.7
5
8.0
103
7.4
7
7.3
102
7.9
7
7.2
80
Not enough data
Community Management
8.1
90
7.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Authoring
Not enough data
8.6
88
Not enough data
7.3
80
Not enough data
7.9
84
Not enough data
8.2
81
Course Delivery
Not enough data
8.3
83
Not enough data
8.2
85
Not enough data
8.0
76
Course Management
Not enough data
7.0
72
Not enough data
7.9
76
Not enough data
8.3
78
Not enough data
8.2
70
LMS Marketplace
Not enough data
8.5
71
Not enough data
Feature Not Available
Not enough data
8.5
71
Interface
Not enough data
8.7
77
Not enough data
7.6
69
Training & eLearning
Not enough data
8.4
81
Not enough data
8.7
85
Not enough data
8.4
87
Not enough data
8.5
78
Not enough data
8.1
78
Not enough data
8.5
80
Not enough data
Feature Not Available
Generative AI
Not enough data
6.8
32
Not enough data
6.7
30
Not enough data
5.8
29
Agentic AI - Corporate Learning Management Systems
Not enough data
7.3
15
Not enough data
7.9
14
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Thinkific are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Thinkific is categorized as Customer Education, Online Learning Platform, Other Marketing, Corporate Learning Management Systems, Course Authoring, and eLearning Content
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thinkific
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Professional Training & Coaching
10.6%
E-Learning
10.4%
Health, Wellness and Fitness
8.7%
Education Management
8.7%
Higher Education
6.8%
Other
54.8%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Do you have any way of helping us to give more publicity to our workshops?
1 Comment
CM
Hi Romina — Catalina here from Thinkific. Thinkific is a platform that empowers course creators to build their audience. We provide tools, resources, and...Read more
I'm also interested in When will Thinkific integrate with Zoho One?
1 Comment
CM
Hi Romina! Catalina here from Thinkific. We don’t have plans at this immediate time to integrate with Zoho, but depending on what you are looking to...Read more
How do I create a world class website that is inviting and warm. Is there a way to create for myself a click funnel.
1 Comment
CM
Hi Jansen - Catalina here from Thinkific. I wanted to point you towards some of the educational resources we have created to support course creators like...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
