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Compare Gainsight Customer Communities and Mighty Networks 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (93.4% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
Gainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesMighty Networks
Star Rating
(601)4.6 out of 5
Market Segments
Small-Business (93.4% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Communities excels in its Customer Engagement features, scoring an impressive 8.1, while Mighty Networks matches this score but lacks some of the advanced engagement tools that Gainsight offers, such as personalized content delivery based on user behavior.
- Reviewers mention that Gainsight's Email Integration is notably better, scoring 7.8 compared to Mighty Networks' 6.0. Users appreciate the seamless integration with various email platforms, which enhances communication with community members.
- G2 users highlight that Gainsight's Gamification features, scoring 7.9, provide a more engaging experience for users, with options for badges and leaderboards that are more robust than those found in Mighty Networks, which scored 6.9.
- Users on G2 say that the Survey Customization capabilities in Gainsight, scoring 7.0, allow for more flexibility and advanced options like branching logic, which is superior to Mighty Networks' score of 6.4, where users find customization options limited.
- Reviewers mention that both platforms have similar Quality of Support scores of 8.8, but users of Gainsight often report quicker response times and more comprehensive support resources, making it a more reliable choice for ongoing assistance.
- Users report that while both platforms have strong All-in-one Dashboard features, Gainsight shines with a score of 8.5, offering more customizable widgets and analytics tools compared to Mighty Networks' score of 7.3, which some users find less intuitive.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableMighty Networks
The Courses Plan
$129.00
Per Month
Start a community or move one over from a social media group or a chat app.
- Courses & Challenges
- Gamification
- Chat, Feed, & Events
Free Trial
Gainsight Customer Communities
Free Trial is available
Mighty Networks
Free Trial is available
Ratings
Meets Requirements
8.3
199
8.6
479
Ease of Use
8.7
202
8.5
493
Ease of Setup
8.2
157
8.3
460
Ease of Admin
8.6
143
8.6
431
Quality of Support
8.8
186
8.9
450
Has the product been a good partner in doing business?
8.9
143
9.0
425
Product Direction (% positive)
8.6
190
9.2
470
Features by Category
Reporting Analysis
Not enough data
7.4
171
Not enough data
8.3
183
Course Management
Not enough data
8.4
191
Not enough data
8.5
194
Integration
Not enough data
5.5
138
Not enough data
6.6
162
Customer Assistance
Not enough data
8.5
198
Platform Customization
Not enough data
7.8
166
Agentic AI - Online Learning Platform
Not enough data
5.5
31
Community Building
6.9
74
6.5
314
7.0
78
6.2
298
7.6
49
6.2
225
7.1
46
5.7
219
7.4
43
7.9
231
7.6
42
8.0
231
Community Improvement
7.9
49
7.4
229
6.9
47
6.6
225
6.9
42
5.9
214
6.8
44
4.8
206
Customer Analytics
7.6
84
7.0
292
8.0
103
8.1
339
7.3
102
7.4
310
7.2
80
7.0
299
Community Management
8.1
90
8.2
306
8.1
95
7.9
340
8.3
44
7.6
213
Community Analytics
7.7
44
7.1
216
7.5
44
6.8
210
7.6
44
7.2
215
8.3
45
8.1
220
Agentic AI - Online Community Management
Not enough data
6.3
63
Not enough data
6.6
63
Not enough data
6.5
64
Not enough data
6.7
62
Not enough data
6.3
62
Not enough data
6.2
62
Categories
Categories
Shared Categories
Gainsight Customer Communities and Mighty Networks are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Mighty Networks is categorized as Online Learning Platform
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mighty Networks
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Health, Wellness and Fitness
17.9%
Professional Training & Coaching
17.2%
Non-Profit Organization Management
6.4%
E-Learning
6.4%
Consulting
5.4%
Other
46.6%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
How do you engage with the community?
2 Comments
MC
Have you tried Polls & Questions? My member like to interact with those.
I have also found 5 days challenges boost engagement and interaction. Read more
Increasing community engagement and reconnecting with the early adopters.
1 Comment
LM
Have you joined Mighty Hosts, the MN community for MN hosts? That would be a good place to ask this question! Or reach out to MN support for strategy ideas. Read more
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