# Gainsight Customer Communities vs Khoros Communities Comparison

| | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 252 | 93 | 
| **Largest Market Segment** | Mid-Market (59.4% of reviews) | Enterprise (47.7% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Khoros Communities

Pros:
- Ease of Use (9 reviews)
- Helpful (7 reviews)

Cons:
- Editing Issues (3 reviews)
- Expensive (3 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
  | **Meets Requirements** | 8.3 (200 reviews) | 8.0 (74 reviews) | 
  | **Ease of Use** | 8.7 (203 reviews) | 8.0 (76 reviews) | 
  | **Ease of Setup** | 8.2 (157 reviews) | 7.5 (51 reviews) | 
  | **Ease of Admin** | 8.6 (143 reviews) | 8.0 (52 reviews) | 
  | **Quality of Support** | 8.8 (187 reviews) | 7.8 (68 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (143 reviews) | 8.3 (48 reviews) | 
  | **Product Direction (% positive)** | 8.6 (190 reviews) | 8.6 (73 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Khoros Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.5/10 | 140 |
| **Khoros Communities** | 7.0/10 | 32 |

#### Community Building

| Feature | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Member Profiles** | 7.0 (78 reviews) | 6.1 (18 reviews) | 
| **Email & Notifications** | 7.6 (49 reviews) | Feature Not Available | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Gamification** | 7.9 (49 reviews) | 6.4 (6 reviews) | 
| **Polls & Questions** | 6.8 (44 reviews) | 5.0 (6 reviews) | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Community Insights** | 7.6 (84 reviews) | 7.7 (25 reviews) | 
| **Community Engagement Analytics** | 8.0 (103 reviews) | 8.1 (27 reviews) | 
| **Downloadable Reports** | 7.3 (102 reviews) | 7.9 (28 reviews) | 
| **ROI Tracking** | 7.2 (80 reviews) | 6.7 (20 reviews) | 

#### Community Management

| Feature | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Community Feeds & Discussions** | 8.1 (90 reviews) | 7.8 (26 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Khoros Communities | 
|---|---|---|
| **Small-Business** | 16.7% | 20.9% | 
| **Mid-Market** | 59.4% | 31.4% | 
| **Enterprise** | 23.9% | 47.7% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 36.0%
- **Information Technology and Services:** 19.6%
- **Telecommunications:** 8.4%
- **Computer & Network Security:** 3.6%
- **Internet:** 2.4%
- **Marketing and Advertising:** 2.0%
- **Music:** 2.0%
- **E-Learning:** 1.6%
- **Financial Services:** 1.6%
- **Education Management:** 1.6%
- **Other:** 21.2%

#### Khoros Communities

- **Computer Software:** 19.1%
- **Information Technology and Services:** 15.7%
- **Telecommunications:** 11.2%
- **Marketing and Advertising:** 11.2%
- **Internet:** 5.6%
- **Higher Education:** 3.4%
- **Market Research:** 3.4%
- **Apparel & Fashion:** 2.2%
- **Financial Services:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 23.6%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (690 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)

### Alternatives to Khoros Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (690 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews)
- [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (212 reviews)
- [Uuki](https://www.g2.com/products/vadoo-uuki/reviews) — 4.5/5 stars (178 reviews)
- [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) — 4.6/5 stars (159 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Khoros Communities

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-khoroscommunities)