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Compare Gainsight Customer Communities and Higher Logic Thrive 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (55.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHigher Logic Thrive
Star Rating
(429)4.4 out of 5
Market Segments
Small-Business (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic ThriveSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Thrive excels in email marketing capabilities, particularly in "Sending Outbound Emails" with a score of 9.0, while Gainsight Customer Communities has a slightly lower score of 8.3 in the same area, indicating that Thrive may offer more robust features for email campaigns.
- Reviewers mention that Higher Logic Thrive's "Community Analytics" feature stands out with a score of 9.3, showcasing its strength in customer intelligence and engagement, whereas Gainsight's corresponding score of 7.2 suggests it may not provide the same depth of insights.
- G2 users highlight that Higher Logic Thrive's "Gamification" feature is rated at 8.6, which enhances user engagement within communities, while Gainsight's score of 8.2 indicates it offers gamification but may not be as effective in driving user interaction.
- Users on G2 report that Higher Logic Thrive's "Qualitative Solutions" score of 8.8 reflects its strong capabilities in gathering user feedback, compared to Gainsight's score of 7.1, which suggests it may lack some advanced features in this area.
- Reviewers say that Higher Logic Thrive's "Ease of Setup" is rated at 7.9, while Gainsight shines with a score of 8.4, indicating that users may find Gainsight easier to implement and get started with.
- Users report that both products have a strong "Quality of Support" score of 8.9, but Higher Logic Thrive's overall user satisfaction in support may indicate a more reliable experience based on user feedback.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHigher Logic Thrive
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Higher Logic Thrive
No trial information availableRatings
Meets Requirements
8.3
199
8.5
371
Ease of Use
8.7
202
8.1
373
Ease of Setup
8.2
157
7.8
233
Ease of Admin
8.6
143
8.3
247
Quality of Support
8.8
186
8.9
361
Has the product been a good partner in doing business?
8.9
143
9.0
241
Product Direction (% positive)
8.6
190
9.1
356
Features by Category
Email Marketing
Not enough data
8.7
155
Not enough data
9.0
157
Not enough data
8.6
154
Not enough data
8.4
88
Online Marketing
Not enough data
7.8
87
Not enough data
8.2
86
Not enough data
8.6
108
Not enough data
8.2
128
Not enough data
8.3
78
Lead Management
Not enough data
7.9
58
Not enough data
8.0
68
Not enough data
8.5
77
Not enough data
8.4
42
Not enough data
8.2
42
Not enough data
8.4
65
Not enough data
8.2
42
Not enough data
7.9
52
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.3
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
8.5
147
Not enough data
Feature Not Available
Not enough data
7.5
57
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.2
69
Not enough data
8.0
61
Not enough data
8.7
75
Not enough data
8.1
31
Not enough data
7.5
36
Not enough data
8.7
77
Not enough data
7.7
39
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.2
71
Not enough data
8.1
58
Not enough data
7.9
41
Community Building
6.9
74
6.8
31
7.0
78
7.8
59
7.6
49
8.0
14
7.1
46
Feature Not Available
7.4
43
8.2
15
7.6
42
8.3
16
Community Improvement
7.9
49
7.9
18
6.9
47
7.4
15
6.9
42
7.3
14
6.8
44
6.7
13
Customer Analytics
7.6
84
7.7
48
8.0
103
8.0
60
7.3
102
7.8
63
7.2
80
7.0
27
Community Management
8.1
90
7.6
47
8.1
95
7.2
50
8.3
44
8.3
15
Community Analytics
7.7
44
8.5
17
7.5
44
7.6
13
7.6
44
8.0
17
8.3
45
8.3
16
Agentic AI - Online Community Management
Not enough data
7.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Higher Logic Thrive are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Higher Logic Thrive is categorized as Marketing Automation
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Thrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Non-Profit Organization Management
36.1%
Hospital & Health Care
5.7%
Marketing and Advertising
5.0%
Education Management
4.5%
Higher Education
2.9%
Other
45.8%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
CEO AMA?
1 Comment
JP
Hi Becca! Without a lot of context, we would say an Ask Me Anything (AMA) with the CEO could be a good way to boost engagement, as long as your member base...Read more
What benefits do these users get from the online community?
1 Comment
Official Response from Higher Logic Thrive
We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members...Read more
What is an online community platform?
1 Comment
Official Response from Higher Logic Thrive
An online community is a dedicated online space created by an organization where users can connect with each other and with you.Read more
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