Compare Gainsight Customer Communities and Higher Logic Thrive 
Featured Products
At a Glance
Market Segments
Mid-Market (59.6% of reviews)
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesHigher Logic Thrive
Star Rating
(430)4.4 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic ThriveSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in user engagement, with features that allow customers to express their opinions on various topics. This capability fosters a sense of community and encourages active participation, which users find invaluable for managing client relationships.
- Users say Higher Logic Thrive provides a robust platform for community forums, which effectively bring members together. Reviewers appreciate how Thrive has enabled meaningful engagement among members, allowing them to network and share information in a trusted environment.
- According to verified reviews, Gainsight's ease of use is highlighted, with users noting that the platform simplifies customer interactions and insights. This user-friendly approach is particularly beneficial for customer success managers who rely on the community for support and information.
- Reviewers mention that Higher Logic Thrive shines in its integration capabilities, particularly with iMIS, ensuring that target groups are maintained correctly. This feature is crucial for organizations looking to streamline their community management processes.
- G2 reviewers highlight that while both platforms have similar star ratings, Gainsight's overall G2 Score indicates a stronger market presence and user satisfaction. This suggests that Gainsight may be a more reliable choice for mid-market companies seeking a comprehensive community management solution.
- Users report that Higher Logic Thrive's support quality is commendable, with a high score reflecting positive experiences. This level of support is essential for users who may encounter challenges during implementation or day-to-day operations, ensuring they have the assistance they need to succeed.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableHigher Logic Thrive
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Higher Logic Thrive
No trial information availableRatings
Meets Requirements
8.3
200
8.5
372
Ease of Use
8.7
203
8.1
374
Ease of Setup
8.2
157
7.8
234
Ease of Admin
8.6
143
8.2
248
Quality of Support
8.8
187
8.9
362
Has the product been a good partner in doing business?
8.9
143
9.0
242
Product Direction (% positive)
8.6
190
9.2
357
Features by Category
Email Marketing
Not enough data
8.7
155
Not enough data
9.0
157
Not enough data
8.6
154
Not enough data
8.4
89
Online Marketing
Not enough data
7.8
87
Not enough data
8.2
86
Not enough data
8.6
108
Not enough data
8.2
128
Not enough data
8.3
78
Lead Management
Not enough data
7.9
58
Not enough data
8.0
68
Not enough data
8.5
77
Not enough data
8.4
42
Not enough data
8.2
42
Not enough data
8.4
65
Not enough data
8.2
42
Not enough data
7.9
52
Campaign Management
Not enough data
Feature Not Available
Not enough data
8.3
61
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
Not enough data
8.5
147
Not enough data
Feature Not Available
Not enough data
7.5
57
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.2
69
Not enough data
8.0
62
Not enough data
8.7
75
Not enough data
8.1
31
Not enough data
7.5
36
Not enough data
8.8
78
Not enough data
7.7
39
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.2
72
Not enough data
8.1
58
Not enough data
7.9
41
Community Building
7.0
78
7.8
59
7.6
49
8.0
14
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
7.9
49
7.9
18
6.8
44
6.7
13
Not enough data
Not enough data
Customer Analytics
7.6
84
7.7
48
8.0
103
8.0
60
7.3
102
7.8
63
7.2
80
7.0
27
Community Management
8.1
90
7.6
47
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
7.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Higher Logic Thrive are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Higher Logic Thrive is categorized as Marketing Automation
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Thrive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Non-Profit Organization Management
36.3%
Hospital & Health Care
5.7%
Marketing and Advertising
5.0%
Education Management
4.5%
Higher Education
2.8%
Other
45.7%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
CEO AMA?
1 Comment
JP
Hi Becca! Without a lot of context, we would say an Ask Me Anything (AMA) with the CEO could be a good way to boost engagement, as long as your member base...Read more
What benefits do these users get from the online community?
1 Comment
Official Response from Higher Logic Thrive
We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members...Read more
What is an online community platform?
1 Comment
Official Response from Higher Logic Thrive
An online community is a dedicated online space created by an organization where users can connect with each other and with you.Read more
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