# Gainsight Customer Communities vs Higher Logic Thrive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Communities excels in user engagement, with features that allow customers to express their opinions on various topics. This capability fosters a sense of community and encourages active participation, which users find invaluable for managing client relationships.
- **Users say** Higher Logic Thrive provides a robust platform for community forums, which effectively bring members together. Reviewers appreciate how Thrive has enabled meaningful engagement among members, allowing them to network and share information in a trusted environment.
- **According to verified reviews** , Gainsight's ease of use is highlighted, with users noting that the platform simplifies customer interactions and insights. This user-friendly approach is particularly beneficial for customer success managers who rely on the community for support and information.
- **Reviewers mention** that Higher Logic Thrive shines in its integration capabilities, particularly with iMIS, ensuring that target groups are maintained correctly. This feature is crucial for organizations looking to streamline their community management processes.
- **G2 reviewers highlight** that while both platforms have similar star ratings, Gainsight's overall G2 Score indicates a stronger market presence and user satisfaction. This suggests that Gainsight may be a more reliable choice for mid-market companies seeking a comprehensive community management solution.
- **Users report** that Higher Logic Thrive's support quality is commendable, with a high score reflecting positive experiences. This level of support is essential for users who may encounter challenges during implementation or day-to-day operations, ensuring they have the assistance they need to succeed.



| | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 267 | 435 | 
| **Largest Market Segment** | Mid-Market (59.2% of reviews) | Small-Business (54.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

### Higher Logic Thrive

Pros:
- Customer Support (7 reviews)
- User Interaction (6 reviews)

Cons:
- Poor Interface Design (3 reviews)
- Learning Curve (2 reviews)

---
## Ratings Comparison
| Rating | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
  | **Meets Requirements** | 8.3 (202 reviews) | 8.5 (376 reviews) | 
  | **Ease of Use** | 8.7 (217 reviews) | 8.1 (378 reviews) | 
  | **Ease of Setup** | 8.2 (158 reviews) | 7.8 (236 reviews) | 
  | **Ease of Admin** | 8.6 (144 reviews) | 8.2 (248 reviews) | 
  | **Quality of Support** | 8.8 (201 reviews) | 9.0 (366 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (144 reviews) | 9.0 (242 reviews) | 
  | **Product Direction (% positive)** | 8.6 (192 reviews) | 9.2 (358 reviews) | 

---
## Pricing

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Higher Logic Thrive

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | N/A | N/A |
| **Higher Logic Thrive** | 8.3/10 | 175 |

#### Email Marketing

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 8.7 (155 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.0 (157 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.6 (154 reviews) | 
| **Automated Email Responses** | Not enough data | 8.4 (89 reviews) | 

#### Online Marketing

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 7.8 (87 reviews) | 
| **Dynamic Content** | Not enough data | 8.2 (86 reviews) | 
| **A/B Testing** | Not enough data | 8.6 (108 reviews) | 
| **Mobile Optimized** | Not enough data | 8.2 (128 reviews) | 
| **Search Tracking and Optimization** | Not enough data | 8.3 (78 reviews) | 

#### Lead Management

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 7.9 (58 reviews) | 
| **Data Quality Management** | Not enough data | 8.0 (68 reviews) | 
| **Segmentation** | Not enough data | 8.5 (77 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.4 (42 reviews) | 
| **Lead Nurturing** | Not enough data | 8.2 (42 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.4 (65 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 8.2 (42 reviews) | 
| **CRM Lead Integration** | Not enough data | 7.9 (52 reviews) | 

#### Campaign Management

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Program Management** | Not enough data | Feature Not Available | 
| **Event / Webinar Marketing** | Not enough data | 8.3 (61 reviews) | 
| **Calendaring** | Not enough data | Feature Not Available | 
| **Budgeting** | Not enough data | Feature Not Available | 

#### Social

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Social Listening** | Not enough data | Feature Not Available | 
| **Social Sharing** | Not enough data | Feature Not Available | 
| **Social Campaigns** | Not enough data | Feature Not Available | 
| **Social Media Engagement** | Not enough data | Feature Not Available | 
| **Social Media Advertising** | Not enough data | Feature Not Available | 

#### Reporting & Analytics

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.5 (147 reviews) | 
| **Web Analytics** | Not enough data | Feature Not Available | 
| **ROI Analytics** | Not enough data | 7.5 (57 reviews) | 
| **Revenue Analytics** | Not enough data | Feature Not Available | 
| **SEO / Keyword Analytics** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (69 reviews) | 
| **Workflow Capability** | Not enough data | 8.0 (62 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.7 (75 reviews) | 
| **Internationalization** | Not enough data | 8.1 (31 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.5 (36 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (78 reviews) | 
| **Output Document Generation** | Not enough data | 7.7 (39 reviews) | 

#### Agentic AI - Marketing Automation

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (72 reviews) | 
| **Integration APIs** | Not enough data | 8.1 (58 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (41 reviews) | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Gainsight Customer Communities** | 7.5/10 | 154 |
| **Higher Logic Thrive** | 7.4/10 | 83 |

#### Community Building

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Member Profiles** | 7.0 (80 reviews) | 7.8 (59 reviews) | 
| **Email & Notifications** | 7.6 (52 reviews) | 8.0 (14 reviews) | 
| **Member Discovery** | Not enough data | Not enough data | 
| **Member Referrals** | Not enough data | Not enough data | 
| **Community Spaces** | Not enough data | Not enough data | 
| **Paid Memberships** | Not enough data | Not enough data | 
| **Multimedia Sharing** | Not enough data | Not enough data | 
| **Courses** | Not enough data | Not enough data | 

#### Community Improvement

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Gamification** | 7.9 (51 reviews) | 7.9 (18 reviews) | 
| **Polls & Questions** | 6.8 (47 reviews) | 6.7 (13 reviews) | 
| **Automation Rules** | Not enough data | Not enough data | 

#### Customer Analytics

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Community Insights** | 7.7 (89 reviews) | 7.7 (48 reviews) | 
| **Community Engagement Analytics** | 8.1 (110 reviews) | 8.0 (61 reviews) | 
| **Downloadable Reports** | 7.3 (104 reviews) | 7.8 (63 reviews) | 
| **ROI Tracking** | 7.2 (82 reviews) | 7.0 (27 reviews) | 

#### Community Management

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Community Feeds & Discussions** | 8.2 (95 reviews) | 7.6 (48 reviews) | 
| **Live Streaming** | Not enough data | Not enough data | 
| **Chat & Messaging** | Not enough data | Not enough data | 
| **Events Management** | Not enough data | Not enough data | 
| **Admin Roles & Permissions** | Not enough data | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.3 (5 reviews) | 
| **Cross-system Integration** | 6.9 (8 reviews) | 7.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)


**Unique to Higher Logic Thrive (1):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Gainsight Customer Communities | Higher Logic Thrive | 
|---|---|---|
| **Small-Business** | 16.2% | 54.9% | 
| **Mid-Market** | 59.2% | 39.4% | 
| **Enterprise** | 24.6% | 5.6% | 

### By Industry

#### Gainsight Customer Communities

- **Computer Software:** 37.1%
- **Information Technology and Services:** 18.9%
- **Telecommunications:** 8.0%
- **Computer & Network Security:** 3.4%
- **Marketing and Advertising:** 2.7%
- **Internet:** 2.3%
- **Music:** 1.9%
- **E-Learning:** 1.5%
- **Financial Services:** 1.5%
- **Education Management:** 1.5%
- **Other:** 21.2%

#### Higher Logic Thrive

- **Non-Profit Organization Management:** 36.2%
- **Hospital & Health Care:** 5.6%
- **Marketing and Advertising:** 4.9%
- **Education Management:** 4.5%
- **Higher Education:** 2.8%
- **Financial Services:** 2.6%
- **Legal Services:** 2.3%
- **Research:** 2.1%
- **Insurance:** 1.9%
- **Computer Software:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Gainsight Customer Communities

- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (117 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (694 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (489 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (221 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (402 reviews)

### Alternatives to Higher Logic Thrive

- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (694 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (221 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (117 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (489 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14808 reviews)
- [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (444 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (402 reviews)

---
## Top Discussions

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

### Higher Logic Thrive

- Title: [What is Higher Logic Thrive used for?](https://www.g2.com/discussions/what-is-higher-logic-thrive-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Higher Logic Thrive is used by associations to strengthen member engagement, acquire new members, and retain existing members. "
- Title: [What is an online community platform?](https://www.g2.com/discussions/what-is-an-online-community-platform) — 1 comment *(includes official response)*
  > **Top comment:** "An online community is a dedicated online space created by an organization where users can connect with each other and with you."
- Title: [What is the main function of online community groups?](https://www.g2.com/discussions/what-is-the-main-function-of-online-community-groups) — 1 comment *(includes official response)*
  > **Top comment:** "Online communities build a sense of belonging that delivers a lasting impact. An impact that helps to foster engagement, build support, enhance connection..."
- Title: [How much does higher logic cost?](https://www.g2.com/discussions/how-much-does-higher-logic-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Higher Logic Thrive is designed to fit your needs with flexible pricing for associations of all sizes. Our team would be happy to start the conversation and..."
- Title: [What benefits do these users get from the online community?](https://www.g2.com/discussions/what-benefits-do-these-users-get-from-the-online-community) — 1 comment *(includes official response)*
  > **Top comment:** "We often hear from our association customers that their community has become their members’ number one benefit. In an online member community, your members..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/gainsight-customer-communities-vs-higher-logic-thrive)