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At a Glance
Market Segments
Small-Business (48.7% of reviews)
Small-Business (70.1% of reviews)
Entry-Level Pricing
Free Per Year
Free
G2 Profile and Reviews
Star Rating
(4,123)4.7 out of 5
Market Segments
Small-Business (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Year
Free Trial is available
Browse all 4 pricing plansZapier
Star Rating
(1,734)4.5 out of 5
Market Segments
Small-Business (70.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that G2.com excels in Ease of Use with a score of 9.3, while Zapier trails behind at 8.6. Reviewers mention that G2.com’s intuitive interface makes it easy for small businesses to navigate and utilize its features effectively.
- Reviewers mention that G2.com offers superior Quality of Support, scoring 9.2 compared to Zapier's 8.2. Users on G2 appreciate the responsive customer service and detailed documentation provided by G2.com, which helps resolve issues quickly.
- Users say that G2.com shines in Seamless Human Escalation with a score of 9.0, while Zapier's score of 7.5 indicates room for improvement. Reviewers highlight that G2.com effectively transitions users to human support when needed, enhancing the overall customer experience.
- G2 users report that G2.com has a strong focus on Workflow Automation, scoring 8.8, compared to Zapier's 8.3. Reviewers mention that G2.com’s automation features are robust and user-friendly, making it easier for businesses to streamline their processes.
- Users on G2 highlight G2.com’s superior Data Privacy Compliance with a score of 8.5, while Zapier scores 7.7. Reviewers mention that G2.com prioritizes data security, which is crucial for businesses handling sensitive information.
- Reviewers mention that G2.com has a higher score in CRM Data Integration at 8.8 compared to Zapier's 8.1. Users report that G2.com seamlessly integrates with various CRM systems, making it easier for businesses to manage customer relationships effectively.
Pricing
Entry-Level Pricing
G2 Profile and Reviews
Free
Free
Per Year
Be discovered by millions of software buyers. Claim your profile, collect reviews, and share customer love.
- 3 Users
- Basic Profile
- Standard Seller Page
Zapier
Free
Free
For individuals starting out with automation.
- 1-to-1 automations
- Unlimited Zaps (Zap = automated workflow)
- Visual editor
Free Trial
G2 Profile and Reviews
Free Trial is available
Zapier
Free Trial is available
Ratings
Meets Requirements
9.3
2,186
9.0
1,454
Ease of Use
9.3
2,243
8.6
1,481
Ease of Setup
9.2
513
8.6
968
Ease of Admin
9.0
374
8.8
707
Quality of Support
9.2
1,896
8.3
1,215
Has the product been a good partner in doing business?
9.1
476
8.8
660
Product Direction (% positive)
8.8
2,060
8.9
1,413
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Review Platform
9.3
1291
Not enough data
9.3
1317
Not enough data
9.2
1283
Not enough data
9.1
1189
Not enough data
9.1
1167
Not enough data
B2B Services Reviews
9.0
747
Not enough data
9.3
859
Not enough data
9.4
898
Not enough data
9.0
769
Not enough data
9.2
799
Not enough data
Agentic AI - Anti Money Laundering
8.9
32
Not enough data
8.8
31
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
8.8
12
Not enough data
8.6
12
Not enough data
8.7
14
Not enough data
8.8
12
Not enough data
8.6
11
Not enough data
Segment Trending
8.7
13
Not enough data
8.3
13
Not enough data
8.9
14
Not enough data
8.6
12
Not enough data
Analysis
9.0
12
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
Platform
8.6
14
Not enough data
8.6
13
Not enough data
8.6
12
Not enough data
9.0
12
Not enough data
8.8
14
Not enough data
8.7
13
Not enough data
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Development
Not enough data
9.0
636
Not enough data
8.2
348
|
Verified
Not enough data
9.0
362
|
Verified
Not enough data
9.0
364
|
Verified
Not enough data
8.5
351
|
Verified
Not enough data
8.7
334
Not enough data
8.0
313
Management
Not enough data
8.7
351
|
Verified
Not enough data
8.6
342
|
Verified
Not enough data
8.6
343
|
Verified
Not enough data
8.6
339
|
Verified
Not enough data
8.3
318
Security
Not enough data
8.7
325
|
Verified
Not enough data
8.8
328
|
Verified
Not enough data
8.7
320
|
Verified
Integration Options
Not enough data
8.7
317
|
Verified
Not enough data
8.4
311
|
Verified
Not enough data
8.0
304
|
Verified
Not enough data
8.0
290
|
Verified
Deployment
Not enough data
8.1
287
Not enough data
8.6
295
Survey Management
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Survey Customization
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
Survey Insights
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
8.6
11
8.6
37
8.6
11
8.5
37
8.8
11
8.1
37
Functionality - AI Agent Builders
8.5
11
8.4
37
8.3
11
8.2
37
8.9
11
8.2
36
9.1
11
7.9
36
Data and Analytics - AI Agent Builders
8.8
11
7.8
36
8.5
11
7.6
35
8.3
11
8.0
33
Integration - AI Agent Builders
8.8
11
8.9
37
8.6
11
8.6
36
8.6
11
8.7
35
8.8
11
8.6
37
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Study Creation & Design - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Participant Management & Recruitment - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection & Interview Moderation - Conversational AI Survey Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
8.4
24
Not enough data
9.2
24
Not enough data
8.3
25
Not enough data
8.8
24
Not enough data
8.0
23
Not enough data
8.2
23
Performance Optimization & Analytics - AI Orchestration
Not enough data
7.2
23
Not enough data
7.0
23
Not enough data
7.5
23
Not enough data
7.0
23
Not enough data
7.1
23
Not enough data
7.3
22
Governance & Compliance Controls - AI Orchestration
Not enough data
7.3
22
Not enough data
7.2
22
Not enough data
7.6
22
Not enough data
7.3
21
Not enough data
7.3
22
Agentic AI - Productivity Bots
Not enough data
8.2
91
Not enough data
8.5
90
Not enough data
7.5
87
Not enough data
7.5
88
Consumer Intelligence
8.6
11
Not enough data
8.5
8
Not enough data
8.6
6
Not enough data
Reporting
8.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Media Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
In-House Management
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
G2 Profile and Reviews and Zapier are categorized as AI Agent Builders
Unique Categories
G2 Profile and Reviews is categorized as Technology Review Platforms, B2B Services Review Platforms, Technology Research Services, AI Chatbots, AI Sales Assistant, AI SDRs, Chatbots, Conversational AI Survey Platforms, Survey, Market Intelligence, and Online Reputation Management
Reviews
Reviewers' Company Size
G2 Profile and Reviews
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zapier
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.5%
Computer Software
13.7%
Marketing and Advertising
5.5%
Education Management
3.3%
Financial Services
3.3%
Other
57.8%
Marketing and Advertising
17.5%
Information Technology and Services
10.3%
Computer Software
9.3%
Internet
4.0%
Real Estate
3.8%
Other
55.1%
Alternatives
Discussions
Is g2 com legit?
23 Comments
RR
It is true platform 100% true and genuine platformRead more
What is g2 software?
20 Comments
FA
For me, it is a place to look for new software tools that help me work remotely. a most reliable software marketplace with tons of software listed.Read more
How do i make money doing reviews
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JS
There are several betting sites that have hit the industry and if you are an avid sports lover, then you know it is important to have a presence in this...Read more
What is the best way to implement this system in a small business?
3 Comments
G2
The implementation of this tool would not be tough. We took around 2 weeks to automate using Zapier.
Read more
What is Zapier used for?
3 Comments
SB
Zapier is the information superhighway for your data. It has become the productivity tool of choice for small to large businesses. Connecting your current...Read more
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