# Futr vs Insightly Service Comparison

| | Futr | Insightly Service | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 21 | 13 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | Starting at £395.00 Per Month | $29.00 1 seat per agent/ month (All prices USD, billed annually) | 

---
## Top Pros & Cons

### Futr

**Not enough data**

### Insightly Service

Pros:
- Ease of Use (1 reviews)
- Features (1 reviews)

Cons:
- Time Delays (1 reviews)

---
## Ratings Comparison
| Rating | Futr | Insightly Service | 
|---|---|---|
  | **Meets Requirements** | 9.1 (19 reviews) | 9.1 (11 reviews) | 
  | **Ease of Use** | 9.5 (20 reviews) | 9.1 (11 reviews) | 
  | **Ease of Setup** | 8.8 (10 reviews) | Not enough data | 
  | **Ease of Admin** | 9.2 (12 reviews) | Not enough data | 
  | **Quality of Support** | 9.8 (20 reviews) | 8.6 (11 reviews) | 
  | **Has the product been a good partner in doing business?** | 10.0 (11 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 10.0 (18 reviews) | 10.0 (10 reviews) | 

---
## Pricing

### Futr

#### Entry-Level Pricing

Plan: Auto Chat

Price: Starting at £395.00 Per Month

Description: Auto Chat solution for your website providing intelligent responses to your customers' common queries

Key Features:
- Single chat instance
-  Languages (100+) 
- No-code builder 

[Browse all 4 editions](https://www.g2.com/products/futr/pricing)

#### Free Trial

Yes

### Insightly Service

#### Entry-Level Pricing

Plan: Plus

Price: $29.00 1 seat per agent/ month (All prices USD, billed annually)

Key Features:
- Ticket auto-assignment
- Ticket email auto-response
- Escalation rules and queues

[Browse all 3 editions](https://www.g2.com/products/unbounce-insightly-service/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Futr** | N/A | N/A |
| **Insightly Service** | 8.9/10 | 14 |

#### Ticket and Case Management

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (12 reviews) | 
| **Ticket response user experience** | Not enough data | 9.3 (12 reviews) | 
| **Workflow** | Not enough data | 9.5 (13 reviews) | 
| **Response Automation** | Not enough data | 9.1 (13 reviews) | 
| **SLA Management** | Not enough data | 8.6 (13 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.7 (13 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.1 (13 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.3 (12 reviews) | 

#### Generative AI

| Feature | Futr | Insightly Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (12 reviews) | 

#### Agentic AI - Help Desk

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (13 reviews) | 
| **Email to Case** | Not enough data | 8.6 (13 reviews) | 
| **Chat/Live Support** | Not enough data | 8.5 (13 reviews) | 
| **Social Integration** | Not enough data | 9.0 (12 reviews) | 
| **Voice** | Not enough data | 8.3 (12 reviews) | 

#### Platform

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (12 reviews) | 
| **Customization ** | 9.4 (6 reviews) | 9.0 (13 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (12 reviews) | 
| **Integration** | Not enough data | 8.8 (12 reviews) | 
| **Reporting** | Not enough data | 8.5 (12 reviews) | 
| **Dashboards** | Not enough data | 8.6 (12 reviews) | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Futr** | N/A | N/A |
| **Insightly Service** | N/A | N/A |

#### Messenger

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Sequencing** | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | 

#### Channels

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Social Media** | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | 

#### Customers

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Targeting** | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Futr** | N/A | N/A |
| **Insightly Service** | N/A | N/A |

#### Content & Collaboration

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Content Calendar** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Shared Inbox** | Not enough data | Not enough data | 
| **Approval Workflows** | Not enough data | Not enough data | 
| **Users and Permissions** | Not enough data | Not enough data | 
| **Content Creation** | Not enough data | Not enough data | 

#### Social Management

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Social Analytics** | Not enough data | Not enough data | 
| **Social Publishing** | Not enough data | Not enough data | 
| **Campaign Optimization** | Not enough data | Not enough data | 
| **Social Engagement** | Not enough data | Not enough data | 
| **Social Ads** | Not enough data | Not enough data | 
| **Campaign Planning** | Not enough data | Not enough data | 
| **Hashtag Capabilites** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Management

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Futr** | 9.4/10 | 10 |
| **Insightly Service** | N/A | N/A |

#### Responses

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Customization** | 9.3 (9 reviews) | Not enough data | 
| **Control** | 9.3 (9 reviews) | Not enough data | 
| **Route To Human** | 9.8 (8 reviews) | Not enough data | 
| **Menu bars** | 9.3 (5 reviews) | Not enough data | 
| **Drip sequences** | 9.7 (6 reviews) | Not enough data | 

#### Platform

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Live chat** | 9.3 (7 reviews) | Not enough data | 
| **Integrations** | 9.3 (5 reviews) | Not enough data | 
| **Branding** | 9.1 (9 reviews) | Not enough data | 
| **Analytics** | 8.9 (9 reviews) | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | 9.3 (7 reviews) | Not enough data | 
| **Collection of information** | 9.6 (9 reviews) | Not enough data | 

#### Generative AI

| Feature | Futr | Insightly Service | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Futr** | N/A | N/A |
| **Insightly Service** | N/A | N/A |

#### Customer Support

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Futr** | 10.0/10 | 7 |
| **Insightly Service** | N/A | N/A |

#### Generative AI

| Feature | Futr | Insightly Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Pop-up Chat** | 10.0 (5 reviews) | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Customization ** | 9.4 (6 reviews) | 9.0 (13 reviews) | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Futr** | 9.4/10 | 7 |
| **Insightly Service** | N/A | N/A |

#### Generative AI

| Feature | Futr | Insightly Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Knowledge Base** | 9.7 (6 reviews) | Not enough data | 
| **Searchable Articles** | 9.7 (5 reviews) | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | 9.4 (6 reviews) | Not enough data | 
| **Personalization** | 9.4 (6 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Branding** | 9.5 (7 reviews) | Not enough data | 
| **Automation** | 9.3 (7 reviews) | Not enough data | 
| **Artificial Intelligence** | 9.0 (7 reviews) | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Futr | Insightly Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Futr** | N/A | N/A |
| **Insightly Service** | N/A | N/A |

#### Generative AI

| Feature | Futr | Insightly Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to Futr (7):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)



---
## Reviewer Demographics

### By Company Size

| Segment | Futr | Insightly Service | 
|---|---|---|
| **Small-Business** | 40.0% | 30.8% | 
| **Mid-Market** | 50.0% | 46.2% | 
| **Enterprise** | 10.0% | 23.1% | 

### By Industry

#### Futr

- **Consumer Services:** 15.0%
- **Retail:** 10.0%
- **Real Estate:** 10.0%
- **Hospitality:** 10.0%
- **Hospital & Health Care:** 10.0%
- **Non-Profit Organization Management:** 5.0%
- **Mental Health Care:** 5.0%
- **Higher Education:** 5.0%
- **Financial Services:** 5.0%
- **E-Learning:** 5.0%
- **Other:** 20.0%

#### Insightly Service

- **Automotive:** 15.4%
- **Telecommunications:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Information Services:** 7.7%
- **Hospital & Health Care:** 7.7%
- **Health, Wellness and Fitness:** 7.7%
- **Financial Services:** 7.7%
- **Events Services:** 7.7%
- **Entertainment:** 7.7%
- **Other:** 15.4%

---
## Alternatives

### Alternatives to Futr

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6990 reviews)
- [Simplified](https://www.g2.com/products/simplified/reviews) — 4.6/5 stars (5008 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — 4.5/5 stars (723 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)

### Alternatives to Insightly Service

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7742 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6990 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2497 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)

---
## Top Discussions

### Futr

No discussions available for this product.

### Insightly Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/futr-vs-unbounce-insightly-service)