# Fusion Connect: Modern Connectivity and Communications Solutions vs Mitel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mitel excels in providing a user-friendly administration experience, with many praising the intuitive GUI for both agents and backend configuration. Users appreciate how easy it is to implement and integrate Mitel's solutions, such as MiVoice Business and MiContact Center, with existing telephony systems.
- **Users say** Fusion Connect stands out for its reliability and ease of use, particularly highlighting the Teams Operator Connect feature that helps unify communication platforms effectively. Reviewers have noted that the setup process is straightforward, making it a favorable choice for businesses looking for quick deployment.
- **According to verified reviews** , Mitel has a strong performance in voice-related features, with users noting high satisfaction with phone calls and IVR capabilities. This focus on voice quality is a significant advantage for businesses that prioritize clear communication.
- **Reviewers mention** that Fusion Connect's quality of support is notably higher, with many users appreciating the responsive assistance they receive. This level of support can be crucial for businesses that require ongoing help with their communication solutions.
- **G2 reviewers highlight** that while Mitel has a solid presence in the mid-market segment, it faces challenges in meeting specific workflow needs for some users, who report configuration difficulties. This can be a drawback for businesses with unique requirements.
- **Users report** that Fusion Connect's overall satisfaction ratings are higher, particularly in areas like ease of setup and administration. This makes it an attractive option for organizations that value a seamless onboarding experience and efficient management of their communication tools.



| | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 63 | 235 | 
| **Largest Market Segment** | Small-Business (38.3% of reviews) | Mid-Market (45.9% of reviews) | 
| **Entry Level Price** | Please Inquire Per User | $20.99   /user/month | 

---
## Top Pros & Cons

### Fusion Connect: Modern Connectivity and Communications Solutions

Pros:
- Helpful (17 reviews)
- Customer Support (16 reviews)

Cons:
- Billing Issues (6 reviews)
- Poor Customer Support (6 reviews)

### Mitel

Pros:
- Ease of Use (2 reviews)
- Easy Setup (2 reviews)

Cons:
- Performance Issues (2 reviews)
- Software Bugs (2 reviews)

---
## Ratings Comparison
| Rating | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
  | **Meets Requirements** | 8.9 (53 reviews) | 8.1 (191 reviews) | 
  | **Ease of Use** | 8.6 (53 reviews) | 7.8 (192 reviews) | 
  | **Ease of Setup** | 8.5 (46 reviews) | 7.3 (133 reviews) | 
  | **Ease of Admin** | 8.5 (42 reviews) | 7.3 (131 reviews) | 
  | **Quality of Support** | 8.7 (52 reviews) | 7.2 (175 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (44 reviews) | 7.4 (131 reviews) | 
  | **Product Direction (% positive)** | 8.1 (55 reviews) | 6.2 (182 reviews) | 

---
## Pricing

### Fusion Connect: Modern Connectivity and Communications Solutions

#### Entry-Level Pricing

Plan: Basic

Price: Please Inquire Per User

Description: Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:

Key Features:
- Messaging with Teams and Spaces; Multi-Party Chat
- Join as Meeting Participant
- Voice & Video Conferencing

[Browse all 3 editions](https://www.g2.com/products/fusion-connect-modern-connectivity-and-communications-solutions/pricing)

#### Free Trial

No

### Mitel

#### Entry-Level Pricing

Plan: Essentials

Price: $20.99   /user/month

Description: PBX Features, Collaboration, Conferencing


[Browse all 4 editions](https://www.g2.com/products/mitel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.0/10 | 5 |
| **Mitel** | 7.8/10 | 25 |

#### Channels

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Voice** | 8.7 (5 reviews) | 8.3 (20 reviews) ✓ Verified | 
| **Social** | 7.0 (5 reviews) | 7.0 (9 reviews) ✓ Verified | 
| **Web Chat** | 7.0 (5 reviews) | 6.8 (10 reviews) ✓ Verified | 
| **Mobile SMS** | 7.0 (5 reviews) | 7.1 (12 reviews) ✓ Verified | 
| **Email** | 7.0 (5 reviews) | 7.4 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (5 reviews) | Not enough data | 

#### Functions

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Session Routing** | 8.7 (5 reviews) | 8.3 (10 reviews) ✓ Verified | 
| **Session Queuing** | 8.7 (5 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (5 reviews) | 8.7 (9 reviews) ✓ Verified | 
| **Speech Analytics** | 7.0 (5 reviews) | 8.2 (10 reviews) ✓ Verified | 
| **Auto Dialer** | 8.7 (5 reviews) | 7.7 (10 reviews) ✓ Verified | 
| **IVR** | 8.7 (5 reviews) | 9.5 (13 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 7.0 (5 reviews) | 9.1 (13 reviews) ✓ Verified | 
| **Persistent Data** | 7.0 (5 reviews) | 9.1 (9 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Session Summary Notes** | 8.7 (5 reviews) | 8.3 (7 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (5 reviews) | 7.1 (7 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.7 (5 reviews) | 7.1 (7 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (5 reviews) | 9.0 (7 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.7 (5 reviews) | 7.3 (5 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 6 |
| **Mitel** | N/A | N/A |

#### Platform

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Omnichannel** | 8.7 (5 reviews) | Not enough data | 
| **Mobile Access** | 9.4 (6 reviews) | Not enough data | 
| **Queue Management** | 9.4 (6 reviews) | Not enough data | 
| **Call Routing** | 9.4 (6 reviews) | Not enough data | 
| **Call Back** | 9.2 (6 reviews) | Not enough data | 
| **IVR** | 8.0 (5 reviews) | Not enough data | 
| **Automatic Call Distribution** | 9.7 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **AI Text-to-Speech** | 7.8 (6 reviews) | Not enough data | 

#### Workforce Management

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Call Monitoring** | 7.5 (6 reviews) | Not enough data | 
| **Performance Evaluation** | 8.6 (6 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Call Recording** | 8.9 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.2 (6 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.7/10 | 9 |
| **Mitel** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Call Management** | 9.0 (8 reviews) | Not enough data | 
| **Communication Management** | 9.3 (7 reviews) | Not enough data | 
| **Scalability** | 9.3 (7 reviews) | Not enough data | 
| **Integrations** | 8.3 (6 reviews) | Not enough data | 
| **Mobile Accessibility** | 8.8 (7 reviews) | Not enough data | 
| **Accessibility** | 8.8 (7 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Security and Compliance** | 8.6 (7 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.3 (7 reviews) | Not enough data | 
| **Support and Reliability** | 7.5 (8 reviews) | Not enough data | 
| **Automated attendant** | 8.9 (6 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 7.7/10 | 33 |
| **Mitel** | 7.8/10 | 133 |

#### Platform Basics - VoIP Providers

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.6 (11 reviews) | Not enough data | 
| **Call Management** | 8.8 (10 reviews) | Not enough data | 
| **Network monitoring** | 8.2 (10 reviews) | Not enough data | 
| **Integrations** | 8.0 (10 reviews) | Not enough data | 
| **Virtual PBX** | 8.2 (10 reviews) | Not enough data | 
| **SIP trunking services** | 8.5 (10 reviews) | Not enough data | 

#### Basic Communication

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Phone Calls** | 8.6 (32 reviews) | 8.5 (121 reviews) ✓ Verified | 
| **Video Calls** | 7.5 (25 reviews) | 7.0 (35 reviews) ✓ Verified | 
| **Instant Messaging** | 7.8 (26 reviews) | 6.9 (53 reviews) ✓ Verified | 
| **Screen Sharing** | 7.2 (25 reviews) | 7.3 (48 reviews) ✓ Verified | 
| **Conference Calls** | 8.6 (29 reviews) | 8.0 (85 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.3 (29 reviews) | 9.0 (115 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.7 (5 reviews) | Not enough data | 

#### Access

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Software Pairing** | 7.1 (24 reviews) | 7.0 (54 reviews) ✓ Verified | 
| **Browser Extension** | 6.8 (21 reviews) | 7.4 (49 reviews) ✓ Verified | 
| **Individual Download** | 7.1 (22 reviews) | 7.7 (57 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Hold Music** | 8.0 (27 reviews) | 7.7 (90 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (26 reviews) | 8.0 (97 reviews) ✓ Verified | 
| **VOiP Number** | 8.3 (28 reviews) | 8.8 (106 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Fusion Connect: Modern Connectivity and Communications Solutions** | 8.4/10 | 12 |
| **Mitel** | 7.7/10 | 17 |

#### Agentic AI - UCaaS Platforms

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Tenancy Flexibility** | 8.5 (10 reviews) | 7.0 (9 reviews) ✓ Verified | 
| **Native VoIP** | 8.3 (10 reviews) | 8.0 (9 reviews) ✓ Verified | 
| **CCaaS Option** | 8.5 (10 reviews) | 7.3 (8 reviews) ✓ Verified | 

#### Features

| Feature | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Voicemail to Email** | 9.2 (11 reviews) | 8.8 (13 reviews) ✓ Verified | 
| **Voicemail to SMS** | 8.8 (10 reviews) | Feature Not Available | 
| **File Sharing** | 8.5 (11 reviews) | 7.0 (5 reviews) ✓ Verified | 
| **Voice Conferencing** | 8.5 (10 reviews) | 8.0 (11 reviews) ✓ Verified | 
| **Video Conferencing** | 8.7 (10 reviews) | 8.1 (9 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.3 (10 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (3):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Fusion Connect: Modern Connectivity and Communications Solutions (3):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [SD-WAN Solutions](https://www.g2.com/categories/sd-wan), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Fusion Connect: Modern Connectivity and Communications Solutions | Mitel | 
|---|---|---|
| **Small-Business** | 38.3% | 45.0% | 
| **Mid-Market** | 35.0% | 45.9% | 
| **Enterprise** | 26.7% | 9.1% | 

### By Industry

#### Fusion Connect: Modern Connectivity and Communications Solutions

- **Non-Profit Organization Management:** 11.7%
- **Restaurants:** 8.3%
- **Retail:** 6.7%
- **Construction:** 5.0%
- **Food & Beverages:** 5.0%
- **Information Technology and Services:** 5.0%
- **Insurance:** 5.0%
- **Legal Services:** 5.0%
- **Logistics and Supply Chain:** 5.0%
- **Automotive:** 5.0%
- **Other:** 38.3%

#### Mitel

- **Information Technology and Services:** 6.8%
- **Insurance:** 5.9%
- **Financial Services:** 5.9%
- **Construction:** 4.5%
- **Real Estate:** 4.5%
- **Non-Profit Organization Management:** 3.6%
- **Hospital & Health Care:** 3.2%
- **Education Management:** 3.2%
- **Medical Practice:** 2.7%
- **Legal Services:** 2.7%
- **Other:** 56.8%

---
## Alternatives

### Alternatives to Fusion Connect: Modern Connectivity and Communications Solutions

- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (377 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56499 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)

### Alternatives to Mitel

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1411 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) — 4.4/5 stars (111 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3585 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

---
## Top Discussions

### Fusion Connect: Modern Connectivity and Communications Solutions

No discussions available for this product.

### Mitel

- Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hello Thomas. Thank you for starting this discussion! 

I have asked internally regarding our password policies, but did you know we now allow..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/fusion-connect-modern-connectivity-and-communications-solutions-vs-mitel)