G2 reviewers report that Gusto excels in user-friendliness, with many users appreciating its intuitive design and straightforward navigation. One user noted, "I like Gusto because it’s simple in the best way: it’s easy to use without feeling stripped down."
Users say that Fuse Workforce Management offers impressive customization options, allowing businesses to tailor the platform to their specific needs. A recent user mentioned, "I love the easy ability to customize Fuse Workforce Management to our needs," highlighting its flexibility compared to other platforms.
Reviewers mention that Gusto's implementation process is quick and efficient, with users praising the intuitive onboarding wizard that helps streamline setup. One user shared, "Simple to use, always fast with updates/emails," indicating a smooth transition to the software.
According to verified reviews, Gusto significantly outperforms Fuse in overall satisfaction metrics, with a G2 Score of 89.19 compared to Fuse's 39.25. This disparity reflects Gusto's strong reputation among small businesses, which make up 84.1% of its reviews.
Users highlight that while Fuse Workforce Management has strong customer support, Gusto's support is also well-regarded, with users noting the responsiveness and knowledge of customer service agents. One user stated, "Customer service agents are quick to respond and very knowledgeable," which is a crucial factor for ongoing support.
Reviewers indicate that Gusto provides a comprehensive payroll solution that helps businesses stay compliant with tax agencies, making it a preferred choice for payroll management. A user mentioned, "I primarily use Gusto to run payroll, onboard and offboard employees, track benefits, and stay compliant with tax agencies," showcasing its robust capabilities in this area.
Pricing
Entry-Level Pricing
Fuse Workforce Management
No pricing available
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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