Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Funnel, IBM Watson Customer Experience Analytics, and Segment

Pricing

 
Standard
$499
per month
Developer
Free
 
Business
$799
per month
Business
Custom
 
Professional
$999
per month
Team
$120
Per month
 
Enterprise & Agencies
Contact sales
 
Free Trial
Free Trial
Free Trial
Funnel
Standard
$499per month
Business
$799per month
Professional
$999per month
Enterprise & Agencies
Contact sales
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Segment
Developer
Free
Business
Custom
Team
$120Per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
7.6
9.1
Ease of Use
Ease of Use
8.4
7.3
9.1
Ease of Setup
Ease of Setup
8.8
7.8
9.1
Ease of Admin
Ease of Admin
8.8
7.7
9.3
Quality of Support
Quality of Support
9.3
7.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
8.9
Product Direction (% positive)
Product Direction (% positive)
8.4
8.2
8.8
Meets Requirements
Funnel
8.7
IBM Watson Customer Experience Analytics
7.6
Segment
9.1
Ease of Use
Funnel
8.4
IBM Watson Customer Experience Analytics
7.3
Segment
9.1
Ease of Setup
Funnel
8.8
IBM Watson Customer Experience Analytics
7.8
Segment
9.1
Ease of Admin
Funnel
8.8
IBM Watson Customer Experience Analytics
7.7
Segment
9.3
Quality of Support
Funnel
9.3
IBM Watson Customer Experience Analytics
7.9
Segment
8.8
Ease of Doing Business With
Funnel
9.4
IBM Watson Customer Experience Analytics
8.1
Segment
8.9
Product Direction (% positive)
Funnel
8.4
IBM Watson Customer Experience Analytics
8.2
Segment
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.3%
10.5%
60.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
51.6%
21.1%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
68.4%
9.8%
Funnel
Small-Business
45.3%
Mid-Market
51.6%
Enterprise
3.1%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Segment
Small-Business
60.9%
Mid-Market
29.3%
Enterprise
9.8%

Reviewers' Industry

 
Marketing and Advertising
31.3%
Retail
12.5%
Computer Software
22.5%
 
Internet
11.3%
Food & Beverages
12.5%
Internet
16.7%
 
Information Technology and Services
11.3%
Banking
12.5%
Information Technology and Services
8.3%
 
Retail
6.3%
Staffing and Recruiting
8.3%
Financial Services
7.5%
 
Health, Wellness and Fitness
2.5%
Oil & Energy
8.3%
Retail
5.0%
 
Other
37.5%
Other
45.8%
Other
40.0%
Funnel
Marketing and Advertising
31.3%
Internet
11.3%
Information Technology and Services
11.3%
Retail
6.3%
Health, Wellness and Fitness
2.5%
Other
37.5%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Segment
Computer Software
22.5%
Internet
16.7%
Information Technology and Services
8.3%
Financial Services
7.5%
Retail
5.0%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Tomas L.
Administrator in Retail

That I don't have to spend hours hours and hours each month, analyzing all my traffic sources. Funnel gives me everything I need at a glance. The customer support is really great as well and not only have I learnt tons of stuff from them but also do they...

G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Chase R.
Administrator in Restaurants

I've integrated Segment into multiple projects in different languages and environments. It is incredibly easy to use both their snippets and libraries; the documentation for their platforms has also improved significantly over the last two years. The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Individual & Family Services

There is nothing I do not like about Funnel. io

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Professional Training & Coaching

The pricing. The jump from free to paid is very big, and as a small startup we don't feel comfortable doing it at all.

 
Funnel
Most Helpful Favorable Review
Tomas L.
Administrator in Retail

That I don't have to spend hours hours and hours each month, analyzing all my traffic sources. Funnel gives me everything I need at a glance. The customer support is really great as well and not only have I learnt tons of stuff from them but also do they...

Most Helpful Critical Review
G2 User in Individual & Family Services

There is nothing I do not like about Funnel. io

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Segment
Most Helpful Favorable Review
Chase R.
Administrator in Restaurants

I've integrated Segment into multiple projects in different languages and environments. It is incredibly easy to use both their snippets and libraries; the documentation for their platforms has also improved significantly over the last two years. The...

Most Helpful Critical Review
G2 User in Professional Training & Coaching

The pricing. The jump from free to paid is very big, and as a small startup we don't feel comfortable doing it at all.

Screenshots

 
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Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Cassie is an engineer at a company that sells rad custom-made helmets online. She loves her job, but there's one big problem. Every time somebody wants to install a new app or service for the business, like for analytics, marketing, or data warehousing needs, Cassie's the one who has to build (and then maintain) the integration! This is tedious and time consuming, and she'd much rather spend her time building cool stuff for the actual product they sell. Good thing there's Segment, the customer data platform that developers and analysts love for its elegant API and extensive partner ecosystem.

Funnel
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Segment

Cassie is an engineer at a company that sells rad custom-made helmets online. She loves her job, but there's one big problem. Every time somebody wants to install a new app or service for the business, like for analytics, marketing, or data warehousing needs, Cassie's the one who has to build (and then maintain) the integration! This is tedious and time consuming, and she'd much rather spend her time building cool stuff for the actual product they sell. Good thing there's Segment, the customer data platform that developers and analysts love for its elegant API and extensive partner ecosystem.

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