Compare Funnel vs IBM Watson Customer Experience Analytics

See this
comparison of Funnel vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Funnel rates 4.4/5 stars with 64 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$499
per month
 
Business
$799
per month
 
Professional
$999
per month
 
Enterprise & Agencies
Contact sales
 
Free Trial
Free Trial
Funnel
Standard
$499per month
Business
$799per month
Professional
$999per month
Enterprise & Agencies
Contact sales
Free Trial
IBM Watson Customer Experience Analytics
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
7.8
Ease of Use
Ease of Use
8.4
7.2
Ease of Setup
Ease of Setup
8.8
7.9
Ease of Admin
Ease of Admin
8.8
7.8
Quality of Support
Quality of Support
9.3
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.4
8.3
Meets Requirements
Funnel
8.7
IBM Watson Customer Experience Analytics
7.8
Ease of Use
Funnel
8.4
IBM Watson Customer Experience Analytics
7.2
Ease of Setup
Funnel
8.8
IBM Watson Customer Experience Analytics
7.9
Ease of Admin
Funnel
8.8
IBM Watson Customer Experience Analytics
7.8
Quality of Support
Funnel
9.3
IBM Watson Customer Experience Analytics
7.9
Ease of Doing Business With
Funnel
9.4
IBM Watson Customer Experience Analytics
8.1
Product Direction (% positive)
Funnel
8.4
IBM Watson Customer Experience Analytics
8.3

Features

Metrics
Sessions - Digital Analytics
Funnel
9.2
IBM Watson Customer Experience Analytics
8.5
Engagement
Funnel
8.9
IBM Watson Customer Experience Analytics
7.9
Entry and Exit Pages
Funnel
8.1
IBM Watson Customer Experience Analytics
7.6
Standard Event Tracking
Funnel
8.2
IBM Watson Customer Experience Analytics
8.1
Custom Event Tracking
Funnel
8.3
IBM Watson Customer Experience Analytics
7.1
Retention
Funnel
8.3
IBM Watson Customer Experience Analytics
7.4
Return
Funnel
8.7
IBM Watson Customer Experience Analytics
7.2
Conversions
Funnel
8.9
IBM Watson Customer Experience Analytics
7.1
Funnels
Funnel
8.8
IBM Watson Customer Experience Analytics
7.9
Reporting
Real-Time Reporting
Funnel
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Trending
Funnel
8.6
IBM Watson Customer Experience Analytics
8.6
Retroactive Reporting
Funnel
8.7
IBM Watson Customer Experience Analytics
8.6
Segmentation
Funnel
8.4
IBM Watson Customer Experience Analytics
7.9
Mobile Reporting
Funnel
8.3
IBM Watson Customer Experience Analytics
8.7
Unification Across Devices
Funnel
7.7
IBM Watson Customer Experience Analytics
8.1
Custom Reports and Dashboards
Funnel
9.2
IBM Watson Customer Experience Analytics
6.7
Other
User Data
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
7.1
Site Search Reporting
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
6.7
Load Time Monitoring
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
6.3
Campaign Tracking
Funnel
8.6
IBM Watson Customer Experience Analytics
8.3
E-Commerce
Funnel
9.1
IBM Watson Customer Experience Analytics
Not enough data available
Promotional Messages
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Administration Alerts
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
7.1
Administration
API / Integrations
Funnel
8.8
IBM Watson Customer Experience Analytics
5.8
QA Testing
Funnel
Not enough data available
IBM Watson Customer Experience Analytics
7.0
Performance and Reliability
Funnel
9.0
IBM Watson Customer Experience Analytics
7.1
User, Role, and Access Management
Funnel
8.5
IBM Watson Customer Experience Analytics
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.3%
10.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
51.6%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
70.0%
Funnel
Small-Business
45.3%
Mid-Market
51.6%
Enterprise
3.1%
IBM Watson Customer Experience Analytics
Small-Business
10.0%
Mid-Market
20.0%
Enterprise
70.0%

Reviewers' Industry

 
Marketing and Advertising
31.3%
Retail
12.0%
 
Internet
11.3%
Food & Beverages
12.0%
 
Information Technology and Services
11.3%
Banking
12.0%
 
Retail
6.3%
Telecommunications
8.0%
 
Health, Wellness and Fitness
2.5%
Staffing and Recruiting
8.0%
 
Other
37.5%
Other
48.0%
Funnel
Marketing and Advertising
31.3%
Internet
11.3%
Information Technology and Services
11.3%
Retail
6.3%
Health, Wellness and Fitness
2.5%
Other
37.5%
IBM Watson Customer Experience Analytics
Retail
12.0%
Food & Beverages
12.0%
Banking
12.0%
Telecommunications
8.0%
Staffing and Recruiting
8.0%
Other
48.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Daniela C.
User in Information Technology and Services

That I don't need to put in hours a really long time every month, dissecting all my movement sources. Channel gives me all that I require initially. The client bolster is extremely incredible too and not just have I learnt huge amounts of stuff from...

G2 User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Individual & Family Services

There is nothing I do not like about Funnel. io

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
Funnel
Most Helpful Favorable Review
Daniela C.
User in Information Technology and Services

That I don't need to put in hours a really long time every month, dissecting all my movement sources. Channel gives me all that I require initially. The client bolster is extremely incredible too and not just have I learnt huge amounts of stuff from...

Most Helpful Critical Review
G2 User in Individual & Family Services

There is nothing I do not like about Funnel. io

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User in Information Technology and Services

The ability to understand our customers with more comprehensive analytics.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Funnel
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Downloads

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