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At a Glance
Market Segments
Small-Business (40.0% of reviews)
Small-Business (45.5% of reviews)
Entry-Level Pricing
Free Per Month
No pricing available
Fullview
Star Rating
(11)4.7 out of 5
Market Segments
Small-Business (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 3 pricing plansUpscope
Star Rating
(118)4.7 out of 5
Market Segments
Small-Business (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about UpscopeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "HelloScreen by Upscope" excels in "Ease of Use" with a score of 9.5, making it a favorite among small businesses for its intuitive interface, while "Fullview" has a lower score of 8.9, indicating some users find it less user-friendly.
- Reviewers mention that "HelloScreen by Upscope" offers superior "Remote Control" capabilities with a score of 9.5, allowing seamless assistance during sessions, whereas "Fullview" does not provide the same level of functionality, which can hinder user experience.
- G2 users highlight that "HelloScreen by Upscope" has a robust "User, Role, and Access Management" feature with a score of 9.7, which is crucial for businesses needing strict control over user permissions, while "Fullview" lacks this level of granularity, leading to potential security concerns.
- Users on G2 appreciate "HelloScreen by Upscope" for its "Live Preview" feature, scoring 9.2, which enhances real-time collaboration, whereas "Fullview" does not offer a comparable feature, making it less effective for live interactions.
- Reviewers say that "HelloScreen by Upscope" shines in "Performance and Reliability" with a score of 9.1, ensuring consistent service, while "Fullview" has a lower score, suggesting that users may experience more interruptions or issues.
- Users report that "HelloScreen by Upscope" provides better "Quality of Support" with a score of 9.1, which is essential for businesses that rely on timely assistance, while "Fullview" has a lower score of 8.6, indicating that support may not be as responsive or effective.
Pricing
Entry-Level Pricing
Fullview
Free
Free
Per Month
Try out the agent for free - Up to 50 resolutions
- AI visual guidance & autonomous UI actions
- Automatic UI & DOM analysis to train AI
- Standalone Fullview chat interface
Upscope
No pricing availableFree Trial
Fullview
Free Trial is available
Upscope
Free Trial is available
Ratings
Meets Requirements
9.4
6
9.1
96
Ease of Use
8.9
6
9.5
96
Ease of Setup
Not enough data
9.5
36
Ease of Admin
Not enough data
9.7
29
Quality of Support
8.6
6
9.1
76
Has the product been a good partner in doing business?
Not enough data
9.8
32
Product Direction (% positive)
8.1
6
9.4
91
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Behavior
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Information
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Session Replay
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
9.3
30
Not enough data
8.9
24
Not enough data
9.6
30
Not enough data
9.5
23
Conferencing Options
Not enough data
8.4
23
Not enough data
8.5
26
Not enough data
8.2
23
Application Tools
Not enough data
8.8
23
Not enough data
9.3
26
Not enough data
9.7
29
Agentic AI - Screen Sharing
Not enough data
Not enough data
Process Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity Verification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Customer Onboarding
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Administration
Not enough data
9.6
48
Not enough data
9.4
48
Not enough data
9.4
46
Security
Not enough data
9.4
45
Not enough data
9.3
45
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fullview and Upscope are categorized as Co-Browsing
Unique Categories
Fullview is categorized as AI Customer Support Agents, Conversation Intelligence, Digital Customer Service Platforms, Digital Customer Onboarding, Session Replay, and Remote Support
Upscope is categorized as Screen Sharing
Reviews
Reviewers' Company Size
Fullview
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upscope
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
50.0%
Education Management
20.0%
Internet
10.0%
Information Technology and Services
10.0%
Computer Hardware
10.0%
Other
0.0%
Financial Services
20.0%
Computer Software
13.6%
Consulting
7.3%
Information Technology and Services
7.3%
Insurance
6.4%
Other
45.5%
Discussions
Fullview has no discussions with answers
I am really curious to why you can not show all users when you login that are online at the moment?
2 Comments
PK
Hi Michael,
We just recently saw this, I had not realised there were comments added here so I apologise for the late reply.
The Upscope search page by...Read more
Interactive features
2 Comments
Official Response from Upscope
The support agent can click and scroll directly on the customer's screen. The customer will see a second mouse cursor appear and they can work together to...Read more
Security
2 Comments
Official Response from Upscope
Upscope is used by banking, health and SaaS companies worldwide because it gives them complete control over what data is transferred if any. Upscope is ISO...Read more
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