# Fullstory vs Verint Voice of the Customer Comparison - What are their main differences? At a Glance Star Rating **Fullstory** [ 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews#reviews) **Verint Voice of the Customer** [ 4.2/5(45) ](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews#reviews) Market Segments **Fullstory** Mid-Market (43.7% of reviews) **Verint Voice of the Customer** Enterprise (46.5% of reviews) Pros & Cons **Fullstory** [ Ease of Use (55) ](https://www.g2.com/products/fullstory/reviews?filters%5Bsentiment_snippet%5D=1537564&qs=pros-and-cons#reviews)[ Insights (51) ](https://www.g2.com/products/fullstory/reviews?filters%5Bsentiment_snippet%5D=1539791&qs=pros-and-cons#reviews)[ Learning Curve (25) ](https://www.g2.com/products/fullstory/reviews?filters%5Bsentiment_snippet%5D=1539669&qs=pros-and-cons#reviews)[ Limitations (24) ](https://www.g2.com/products/fullstory/reviews?filters%5Bsentiment_snippet%5D=1539871&qs=pros-and-cons#reviews) **Verint Voice of the Customer** Not enough data Entry-Level Pricing **Fullstory** **Contact Us** **Verint Voice of the Customer** No pricing available Summary AI Generated Summary AI-generated. Powered by real user reviews. - **G2 reviewers report** that Fullstory excels in providing detailed insights into user interactions, allowing teams to pinpoint where customers drop off. This capability is particularly beneficial for product design teams looking to enhance user experience through data-driven updates. - **Users say** that Verint Voice of the Customer is a versatile tool, often described as a "swiss army knife" for VOC needs. Its ability to run multiple surveys simultaneously makes it easy for organizations to gather feedback from various customer groups efficiently. - **Reviewers mention** that Fullstory's ease of use is a standout feature, with many users appreciating the intuitive interface that simplifies session tracking and custom event creation. This user-friendly design helps teams gain insights without a steep learning curve. - **According to verified reviews** , Verint Voice of the Customer faces challenges in setup and configuration, with some users noting that it can be less straightforward compared to Fullstory. However, once implemented, it provides robust functionality for gathering and analyzing customer feedback. - **Users highlight** that Fullstory offers superior support, with many praising the responsiveness and helpfulness of the support team. This level of service contributes to a smoother experience when troubleshooting issues or seeking guidance on best practices. - **G2 reviewers indicate** that while both products have similar ease of use ratings, Fullstory's overall satisfaction metrics are higher, reflecting a more positive user experience. This is supported by a larger volume of recent reviews, suggesting that Fullstory is currently meeting user needs more effectively. Pricing Entry-Level Pricing **Fullstory** Fullstory Business Contact Us For teams that need total cross-functional clarity into their digital portfolio. - Autocapture - Session Insights - Core Product Analytics [Browse all 4 pricing plans](/products/fullstory/pricing) **Verint Voice of the Customer** Verint Voice of the Customer No pricing available Free Trial **Fullstory** Fullstory Free Trial is available **Verint Voice of the Customer** Verint Voice of the Customer No trial information available Ratings Meets Requirements 8.7 892 8.2 37 Ease of Use 8.3 904 8.2 38 Ease of Setup 8.3 538 7.5 23 Ease of Admin 8.7 320 8.0 22 Quality of Support 9.0 691 8.2 36 Has the product been a good partner in doing business? 9.0 302 8.0 23 Product Direction (% positive) 8.8 851 7.1 40 Features by Category Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Generative AI[Hide 22 FeaturesShow 22 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Code Generation Not enough data Not enough data Text to Image Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data Natural Language Processing Not enough data Not enough data Virtual Characters and Avatars Not enough data Not enough data Content Generation Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data Conditional Generation Not enough data Not enough data Transformer Model Not enough data Not enough data Automated Image & Video Editing Not enough data Not enough data Interactive and Co-Creative Systems Not enough data Not enough data Text Summarization Not enough data Not enough data Data Augmentation Not enough data Not enough data Variation Autoencoder Models Not enough data Not enough data Adversarial Training Not enough data Not enough data Transfer Learning and Fine-tuning Not enough data Not enough data Simulation and Scenario Generation Not enough data Not enough data Creative Design Not enough data Not enough data AI Copilot Not enough data Not enough data Prompt Engineering Not enough data Not enough data Foundation Model Not enough data Not enough data Digital Analytics[Hide 31 FeaturesShow 31 Features](javascript:void(0);) 7.9 341 Not enough data Metrics Sessions - Digital Analytics 8.5(won by default) 271 Not enough data Engagement 8.6(won by default) 265 Not enough data Entry and Exit Pages 8.3(won by default) 254 Not enough data Standard Event Tracking 8.7(won by default) 272 Not enough data Custom Event Tracking 8.4(won by default) 278 Not enough data Retention 7.8(won by default) 246 Not enough data Return 7.7(won by default) 246 Not enough data Conversions 8.2(won by default) 259 Not enough data Funnels 8.5(won by default) 261 Not enough data Reporting Real-Time Reporting 8.7(won by default) 276 Not enough data Trending 8.3(won by default) 264 Not enough data Retroactive Reporting 7.9(won by default) 263 Not enough data Segmentation 8.7(won by default) 268 Not enough data Mobile Reporting 7.9(won by default) 235 Not enough data Unification Across Devices 7.8(won by default) 241 Not enough data Custom Reports and Dashboards 8.4(won by default) 264 Not enough data Other User Data 8.3(won by default) 265 Not enough data Site Search Reporting 7.8(won by default) 232 Not enough data Load Time Monitoring 8.0(won by default) 256 Not enough data Campaign Tracking 7.6(won by default) 227 Not enough data E-Commerce 7.4(won by default) 227 Not enough data Promotional Messages 6.6(won by default) 222 Not enough data Administration Alerts 7.6(won by default) 215 Not enough data Agentic AI - Digital Analytics Autonomous Task Execution 6.1(won by default) 11 Not enough data Cross-system Integration 6.5(won by default) 12 Not enough data Proactive Assistance 6.4(won by default) 13 Not enough data Decision Making 6.4(won by default) 13 Not enough data Administration API / Integrations 7.5(won by default) 254 Not enough data QA Testing 7.8(won by default) 258 Not enough data Performance and Reliability 8.7(won by default) 272 Not enough data User, Role, and Access Management 8.3(won by default) 272 Not enough data Customer Success[Hide 76 FeaturesShow 76 Features](javascript:void(0);) Not enough data 8.8 7 Customer Information Customer Health Scores Not enough data 9.2(won by default) 6 | Verified Customer Monitoring Not enough data 9.0(won by default) 5 | Verified Customer Profiles Not enough data 9.0(won by default) 5 Playbooks Not enough data Not enough data Customer Segments Not enough data Not enough data Product Engagement Not enough data Not enough data Surveys Not enough data 9.3(won by default) 5 | Verified NPS of Customers Not enough data Not enough data Customer Engagement Not enough data Not enough data Predictions Churn Risk Not enough data Not enough data Upsell Opportunities Not enough data Not enough data Custom Triggers Not enough data Not enough data Machine Learning Not enough data Not enough data Platform Reporting & Dashboards Not enough data 8.9(won by default) 6 | Verified Third-Party Integrations Not enough data Not enough data Data Import & Export Tools Not enough data 8.7(won by default) 5 | Verified Workflow Capability Not enough data Not enough data Notifications Not enough data 8.3(won by default) 5 | Verified Customization Not enough data 7.8(won by default) 6 | Verified Scalability Not enough data 9.0(won by default) 5 | Verified Data Security Not enough data Not enough data Performance & Reliability Not enough data 9.0(won by default) 5 | Verified User, Role, and Access Management Not enough data 8.1(won by default) 6 | Verified Collaboration Tools Not enough data Not enough data Real-Time Data Not enough data Not enough data Activity Dashboard Not enough data Not enough data Customer Experience Management Not enough data Not enough data Churn Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Communication Management Not enough data Not enough data Task Management Not enough data Not enough data Customer Management Not enough data Not enough data Account Management Not enough data Not enough data Renewal Management Not enough data Not enough data Feedback Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Revenue Management Not enough data Not enough data Workflow Management Not enough data Not enough data Contact Management Not enough data Not enough data Email Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Customer Success Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Onboarding Not enough data Not enough data Chat/Messaging Not enough data Not enough data Performance Metrics Not enough data Not enough data Activity Tracking Not enough data Not enough data CRM Not enough data Not enough data API Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Templates Not enough data Not enough data Widgets Not enough data Not enough data Win/Loss Analysis Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customer Segmentation Not enough data Not enough data Customizable Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Customer History Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customizable Forms Not enough data Not enough data Customizable Branding Not enough data Not enough data Usage Tracking/Analytics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Account Alerts Not enough data Not enough data Mobile App Analytics[Hide 59 FeaturesShow 59 Features](javascript:void(0);) 8.5 94 Not enough data User Identification Demographics 7.7(won by default) 75 Not enough data User Segmentation 8.5(won by default) 78 Not enough data Geolocation 8.8(won by default) 78 Not enough data Predictive Analytics Not enough data Not enough data Tracking & Reporting Custom Event Tracking 8.5(won by default) 77 Not enough data Real-Time Insights 9.0(won by default) 76 Not enough data Attribution 8.2(won by default) 75 Not enough data Activity Dashboard 8.8(won by default) 80 Not enough data User Path Tracking 8.7(won by default) 82 Not enough data User Activity History 8.8(won by default) 81 Not enough data Multi-Channel Attribution Not enough data Not enough data In-App Events Tracking Not enough data Not enough data Metrics Engagement 8.8(won by default) 80 Not enough data Exit Tracking 8.5(won by default) 75 Not enough data Retention 8.2(won by default) 73 Not enough data Return 8.1(won by default) 74 Not enough data Conversions 8.7(won by default) 78 Not enough data Engagement Tracking Not enough data Not enough data Uninstall Tracking Not enough data Not enough data Conversion Tracking Not enough data Not enough data Location Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Visitor Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Revenue Tracking Not enough data Not enough data Additional Functionality Monitoring Not enough data Not enough data Push Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Campaign Management Not enough data Not enough data Data Modeling Not enough data Not enough data Funnel Analysis Not enough data Not enough data For Marketers Not enough data Not enough data Single Sign On Not enough data Not enough data Workflow Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Trend Analysis Not enough data Not enough data Mobile Access Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Import/Export Not enough data Not enough data Collaboration Tools Not enough data Not enough data Session Recording Not enough data Not enough data Data Visualization Not enough data Not enough data Root Cause Analysis Not enough data Not enough data Drag & Drop Not enough data Not enough data Performance Metrics Not enough data Not enough data Generative AI Not enough data Not enough data Cohort Analysis Not enough data Not enough data Issue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Heatmaps Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data AI Copilot Not enough data Not enough data Event Triggered Actions Not enough data Not enough data API Not enough data Not enough data Reporting/Analytics Not enough data Not enough data A/B Testing Not enough data Not enough data Session Replay[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.2 440 Not enough data User Behavior Click Tracking 9.0(won by default) 379 | Verified Not enough data Mouse Movement 8.6(won by default) 356 | Verified Not enough data Frustration Tracking 8.5(won by default) 382 | Verified Not enough data A/B Testing Error and Bug Tracking 8.5(won by default) 359 | Verified Not enough data Split URL Testing 8.1(won by default) 72 Feature Not Available Data Analysis 8.3(won by default) 364 | Verified Not enough data Notes 8.2(won by default) 328 | Verified Not enough data Visitor Information User Identification 8.5(won by default) 369 | Verified Not enough data Search Box 8.2(won by default) 366 | Verified Feature Not Available Agentic AI - Session Replay Cross-system Integration 6.1(won by default) 25 Not enough data Digital Adoption Platform[Hide 62 FeaturesShow 62 Features](javascript:void(0);) 8.5 69 Not enough data User Analysis Survey Implementation 8.4(won by default) 40 Not enough data Data Analysis 8.1(won by default) 38 Not enough data Real-Time Data Not enough data Not enough data Real-Time Notifications Not enough data Not enough data User Support User Segmentation 8.4(won by default) 42 Not enough data Multi-Language Support 8.0(won by default) 36 Not enough data Behavior-responsive Messaging 8.8(won by default) 38 Not enough data Walkthrough Type Audio-visual Walkthroughs Feature Not Available Not enough data Text Bubble Walkthroughs 9.1(won by default) 53 Not enough data Platform Basics - Digital Adoption Platform Integration Not enough data Not enough data Communications Not enough data Not enough data Analytics - Digital Adoption Platform Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Functions - Digital Adoption Platform Customer self-service Not enough data Not enough data In-app guidance Not enough data Not enough data Contextual Guidance Not enough data Not enough data Agentic AI - Digital Adoption Platform Adaptive Learning Not enough data Not enough data Asynchronous Learning Not enough data Not enough data Blended Learning Not enough data Not enough data Self-paced Learning Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data Generative AI Not enough data Not enough data Workflow Management Not enough data Not enough data AI Copilot Not enough data Not enough data Task Management Not enough data Not enough data Progress Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data In-App Training Not enough data Not enough data Behavior Tracking Not enough data Not enough data Gamification Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Audience Targeting Not enough data Not enough data Customizable Fields Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Reports Not enough data Not enough data Performance Metrics Not enough data Not enough data Launch Management Not enough data Not enough data Content Library Not enough data Not enough data API Not enough data Not enough data User Onboarding Not enough data Not enough data Customizable Branding Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Engagement Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data Data Quality Control Not enough data Not enough data Data Import/Export Not enough data Not enough data Employee Onboarding Not enough data Not enough data Self Service Tools Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Interactive Content Not enough data Not enough data Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Monitoring Not enough data Not enough data Training Management Not enough data Not enough data Communication Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Creation Not enough data Not enough data Product Analytics[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 7.1 233 Not enough data Product Analytics Account-Level Analytics 7.8(won by default) 190 Not enough data User-Level Analytics 8.6(won by default) 205 Not enough data Segmentation 8.5(won by default) 199 Not enough data Funnels 8.4(won by default) 213 Not enough data Alerts 7.3(won by default) 197 Not enough data Multi-Product Analytics 7.7(won by default) 175 Not enough data User Scoring 7.3(won by default) 189 Not enough data Integrations 7.5(won by default) 176 Not enough data Usage Tracking/Analytics Not enough data Not enough data Agentic AI - Product Analytics Autonomous Task Execution 5.2(won by default) 9 Not enough data Cross-system Integration 5.2(won by default) 9 Not enough data Adaptive Learning 5.9(won by default) 9 Not enough data Proactive Assistance 5.5(won by default) 10 Not enough data Machine Learning Not enough data Not enough data Behavioral Analytics - Product Analytics Multi-Product Analytics Not enough data Not enough data User level Analytics Not enough data Not enough data Account level Analytics Not enough data Not enough data Segmentation Not enough data Not enough data Funnels Not enough data Not enough data Platform Infrastructure - Product Analytics Cross System integrations Not enough data Not enough data Alerts Not enough data Not enough data Integrations Not enough data Not enough data AI driven optimization - Product Analytics User scoring Not enough data Not enough data Adaptive learning Not enough data Not enough data Automated insights Not enough data Not enough data Autonomous task execution Not enough data Not enough data Additional Functionality Conversion Tracking Not enough data Not enough data Funnel Analysis Not enough data Not enough data Product Data Management Not enough data Not enough data Engagement Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Cohort Analysis Not enough data Not enough data Session Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data Interactive Reports Not enough data Not enough data A/B Testing Not enough data Not enough data E-Commerce Analytics[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 6.4 90 Not enough data Analytics Reports 7.8(won by default) 76 Not enough data Dashboard 8.2(won by default) 83 Not enough data Web Analytics 8.4(won by default) 84 Not enough data Campaign Tracking 7.5(won by default) 78 Not enough data Customer Demographics 7.1(won by default) 77 Not enough data Predictive Analytics Feature Not Available Not enough data Administration Data Storage 7.8(won by default) 78 Not enough data A/B Testing 6.7(won by default) 80 Not enough data Integrations 7.2(won by default) 77 Not enough data Generative AI AI Text Generation 5.8(won by default) 77 Not enough data Agentic AI - E-Commerce Analytics Multi-step Planning 4.2(won by default) 6 Not enough data Cross-system Integration 4.2(won by default) 6 Not enough data Adaptive Learning 5.3(won by default) 6 Not enough data Proactive Assistance 4.2(won by default) 6 Not enough data Decision Making 4.8(won by default) 7 Not enough data Customer Data Platform (CDP)[Hide 53 FeaturesShow 53 Features](javascript:void(0);) 7.3 100 Not enough data Data Sourcing Data Enrichment 7.4(won by default) 100 Not enough data Expandability 7.7(won by default) 98 Not enough data Content Marketing Feature Not Available Not enough data Multiple Devices 7.9(won by default) 99 Not enough data Email Marketing Not enough data Not enough data Multi-Channel Marketing Not enough data Not enough data Real-Time Data Not enough data Not enough data Intelligence Marketing Metrics 6.9(won by default) 97 Not enough data Predictive Modeling 6.8(won by default) 99 Not enough data Recommendation Engine 7.0(won by default) 96 Not enough data Additional Functionality Engagement Tracking Not enough data Not enough data Contact Management Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Generative AI Not enough data Not enough data API Not enough data Not enough data A/B Testing Not enough data Not enough data Lead Generation Not enough data Not enough data Data Integration Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data Activity Dashboard Not enough data Not enough data Activity Tracking Not enough data Not enough data Campaign Segmentation Not enough data Not enough data Lead Capture Not enough data Not enough data Contact Database Not enough data Not enough data Campaign Management Not enough data Not enough data Behavior Tracking Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data Lead Qualification Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Template Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Predictive Analytics Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Personalization Not enough data Not enough data Campaign Planning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Email Tracking Not enough data Not enough data Campaign Analytics Not enough data Not enough data Customer Segmentation Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Lead Management Not enough data Not enough data Channel Management Not enough data Not enough data AI Copilot Not enough data Not enough data Audience Targeting Not enough data Not enough data GDPR Compliance Not enough data Not enough data Customer Profiles Not enough data Not enough data Customer Database Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Tagging Not enough data Not enough data Customizable Templates Not enough data Not enough data Experience Management[Hide 55 FeaturesShow 55 Features](javascript:void(0);) Not enough data 7.9 9 Analytics Net Promoter Score (NPS) Not enough data 7.8(won by default) 6 Customer Satisfaction (CSAT) Score Not enough data 8.7(won by default) 5 Customer Effort Score (CES) Not enough data 7.0(won by default) 5 Gamification Not enough data Feature Not Available Customization Stakeholder Management Not enough data 8.3(won by default) 5 Multilanguage Support Not enough data 7.5(won by default) 6 Multiple Branding Support Not enough data Not enough data Vertical-specific Solutions Not enough data Not enough data Customizable Branding Not enough data Not enough data Knowledge Management Not enough data Not enough data Workflow Management Not enough data Not enough data Email Management Not enough data Not enough data Feedback Management Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Agentic AI - Experience Management Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Real-Time Reporting Not enough data Not enough data Drag & Drop Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Dashboard Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Customizable Forms Not enough data Not enough data Visual Analytics Not enough data Not enough data Data Visualization Not enough data Not enough data Customer Segmentation Not enough data Not enough data Tagging Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Text Analysis Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data CRM Not enough data Not enough data Multi-Channel Data Collection Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Fields Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Predictive Analytics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data API Not enough data Not enough data AI Copilot Not enough data Not enough data Engagement Tracking Not enough data Not enough data Customizable Templates Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);) Not enough data Not enough data Feedback Management Tagging Not enough data Not enough data Segmentation Not enough data Not enough data Custom Reports and Dashboards Not enough data Not enough data Feedback Analysis Thematic Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data NPS/CSAT Scoring Not enough data Not enough data Feedback Sources Online Reviews Not enough data Not enough data Surveys Not enough data Not enough data Social Media Not enough data Not enough data Customer Service Channels Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 7.6 38 Not enough data Generative AI AI Text Summarization 6.7(won by default) 10 Not enough data Self-Service Experience Knowledge Base Feature Not Available Not enough data Searchable Articles Feature Not Available Not enough data Community Forums Feature Not Available Not enough data Mobile Optimization 7.2(won by default) 24 Not enough data Personalization 7.9(won by default) 27 Not enough data Self-Service Platform Branding 8.1(won by default) 33 Not enough data Automation 8.9(won by default) 32 Not enough data Artificial Intelligence 6.3(won by default) 25 Not enough data Integrations 8.1(won by default) 27 Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) Not enough data 8.5 13 Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Survey Management Brand Design Consistency Not enough data 9.2(won by default) 10 Survey Deployment Not enough data 8.5(won by default) 11 Feedback Collection Not enough data 8.6(won by default) 12 Device Responsiveness Not enough data 8.7(won by default) 10 Surveys & Feedback Not enough data Not enough data Mobile Survey Not enough data Not enough data Pulse Surveys Not enough data Not enough data Process Management Feedback Aggregation Not enough data 7.9(won by default) 11 Trigger Alerts Not enough data 8.3(won by default) 9 Real-Time Analysis Not enough data 8.2(won by default) 10 Real-Time Action Not enough data 8.1(won by default) 9 360 Degree Feedback Not enough data Not enough data Anonymous Feedback Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data Text Analysis Not enough data Not enough data Sentiment Analysis Not enough data Not enough data System Management Security Not enough data 9.0(won by default) 8 System Monitoring Not enough data 8.1(won by default) 9 SSL Security Not enough data Not enough data GPS Not enough data Not enough data Additional Functionality Customer Experience Management Not enough data Not enough data NPS of Employees Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Question Library Not enough data Not enough data CRM Not enough data Not enough data Data Visualization Not enough data Not enough data Multi-Channel Distribution Not enough data Not enough data Ratings/Reviews Not enough data Not enough data Negative Feedback Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Email Management Not enough data Not enough data Commenting/Notes Not enough data Not enough data AI Copilot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Template Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Social Media Integration Not enough data Not enough data Text Fields Not enough data Not enough data Customizable Questions Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customizable Branding Not enough data Not enough data Conditional Logic Not enough data Not enough data Website Integration Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data API Not enough data Not enough data NPS of Customers Not enough data Not enough data Multi-Language Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Segmentation Not enough data Not enough data Customer Segmentation Not enough data Not enough data Reminders Not enough data Not enough data NPS Survey Structure Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Widgets Not enough data Not enough data Customizable Templates Not enough data Not enough data Feedback Management Not enough data Not enough data Customizable Fields Not enough data Not enough data Question Branching Not enough data Not enough data Generative AI Infrastructure[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Scalability and Performance - Generative AI Infrastructure AI High Availability Not enough data Not enough data AI Model Training Scalability Not enough data Not enough data AI Inference Speed Not enough data Not enough data Cost and Efficiency - Generative AI Infrastructure AI Cost per API Call Not enough data Not enough data AI Resource Allocation Flexibility Not enough data Not enough data AI Energy Efficiency Not enough data Not enough data Integration and Extensibility - Generative AI Infrastructure AI Multi-cloud Support Not enough data Not enough data AI Data Pipeline Integration Not enough data Not enough data AI API Support and Flexibility Not enough data Not enough data Security and Compliance - Generative AI Infrastructure AI GDPR and Regulatory Compliance Not enough data Not enough data AI Role-based Access Control Not enough data Not enough data AI Data Encryption Not enough data Not enough data Usability and Support - Generative AI Infrastructure AI Documentation Quality Not enough data Not enough data AI Community Activity Not enough data Not enough data Heatmap Tools[Hide 67 FeaturesShow 67 Features](javascript:void(0);) 8.0 215 Not enough data Agentic AI - Heatmap Tools Autonomous Task Execution 6.7(won by default) 8 Not enough data Multi-step Planning 7.1(won by default) 7 Not enough data Cross-system Integration 7.1(won by default) 8 Not enough data Adaptive Learning 6.7(won by default) 6 Not enough data Natural Language Interaction 7.2(won by default) 6 Not enough data Decision Making 7.6(won by default) 7 Not enough data Third-Party Integrations Not enough data Not enough data Analysis Conversion Opportunities 8.3(won by default) 179 Not enough data Side-By-Side Analysis 8.3(won by default) 172 Not enough data Mobile Device Analysis 8.2(won by default) 160 Not enough data Data Quantification 8.1(won by default) 171 Not enough data Webpage Element Analysis 8.7(won by default) 172 Not enough data Funnel Analysis Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Reporting Heat Maps 8.9(won by default) 190 Not enough data Session Replays 9.3(won by default) 200 Not enough data Monitoring 8.7(won by default) 186 Not enough data Data Segmentation 8.4(won by default) 173 Not enough data Real-Time Data Not enough data Not enough data Customer Segmentation Not enough data Not enough data Scroll Maps Not enough data Not enough data Geographic Maps Not enough data Not enough data Floor Plans & Maps Not enough data Not enough data Hover Maps Not enough data Not enough data Additional Functionality Web Traffic Reporting Not enough data Not enough data Customer Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Image Overlay Not enough data Not enough data Visitor Tracking Not enough data Not enough data Engagement Tracking Not enough data Not enough data Dynamic Content Not enough data Not enough data Data Visualization Not enough data Not enough data Drag & Drop Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Customer Journey Mapping Not enough data Not enough data Embeddable Widget Not enough data Not enough data Conversion Tracking Not enough data Not enough data Search/Filter Not enough data Not enough data Generative AI Not enough data Not enough data Behavior Tracking Not enough data Not enough data Customizable Reports Not enough data Not enough data A/B Testing Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Hierarchical Mapping Not enough data Not enough data Radial Mapping Not enough data Not enough data For Science Not enough data Not enough data Conversion Rate Optimization Not enough data Not enough data Screen Activity Recording Not enough data Not enough data Dashboard Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Website Analytics Not enough data Not enough data Form Analytics Not enough data Not enough data Templates Not enough data Not enough data Behavioral Analytics Not enough data Not enough data Customizable Templates Not enough data Not enough data API Not enough data Not enough data Tagging Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Data Analysis Tools Not enough data Not enough data Element Analytics Not enough data Not enough data Mobile Access Not enough data Not enough data Visual Analytics Not enough data Not enough data Territorial Mapping Not enough data Not enough data Embeddable Not enough data Not enough data SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - SAP Store Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Predictive Analytics[Hide 42 FeaturesShow 42 Features](javascript:void(0);) Not enough data Not enough data Statistical Tool Scripting Not enough data Feature Not Available Data Mining Not enough data Feature Not Available Algorithms Not enough data Not enough data Data Analysis Analysis Not enough data Not enough data Data Interaction Not enough data Feature Not Available Time Series Analysis Not enough data Not enough data Trend Analysis Not enough data Not enough data Decision Making Modeling Not enough data Not enough data Data Visualizations Not enough data Not enough data Report Generation Not enough data Not enough data Data Unification Not enough data Not enough data Customizable Reports Not enough data Not enough data Generative AI AI Text Generation Not enough data Feature Not Available AI Text Summarization Not enough data Feature Not Available Generative AI Not enough data Not enough data Additional Functionality Demand Forecasting Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Drag & Drop Not enough data Not enough data For Healthcare Not enough data Not enough data Forecasting Not enough data Not enough data Data Extraction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Decision Support Not enough data Not enough data Modeling & Simulation Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Retail Not enough data Not enough data For Education Not enough data Not enough data Data Discovery Not enough data Not enough data Graphical Workflow Editor Not enough data Not enough data Performance Metrics Not enough data Not enough data Business Rules Management Not enough data Not enough data AI Copilot Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Transformation Not enough data Not enough data Data Clustering Not enough data Not enough data API Not enough data Not enough data Data Blending Not enough data Not enough data Data Classification Not enough data Not enough data Workflow Management Not enough data Not enough data Workflow Automation Not enough data Not enough data Mobile Analytics[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.5 85 Not enough data Metrics Engagement 8.8(won by default) 80 Not enough data Exit Tracking 8.5(won by default) 75 Not enough data Retention 8.2(won by default) 73 Not enough data Return 8.1(won by default) 74 Not enough data Conversions 8.7(won by default) 78 Not enough data Engagement Tracking Not enough data Not enough data Uninstall Tracking Not enough data Not enough data Conversion Tracking Not enough data Not enough data Location Tracking Not enough data Not enough data ROI Tracking Not enough data Not enough data Retention Tracking Not enough data Not enough data Visitor Tracking Not enough data Not enough data Behavior Tracking Not enough data Not enough data Revenue Tracking Not enough data Not enough data Mobile App Optimization[Hide 15 FeaturesShow 15 Features](javascript:void(0);) 8.3 63 Not enough data Variation Testing A/B Testing 7.5(won by default) 50 Not enough data WYSIWYG Editor 7.0(won by default) 48 Not enough data Conversion Goal 8.2(won by default) 50 Not enough data Percentage of Traffic 8.5(won by default) 51 Not enough data Confidence Level 7.7(won by default) 49 Not enough data Multivariant Testing 7.1(won by default) 47 Not enough data Reporting Segmentation 9.3(won by default) 56 Not enough data Reports and Dashboards 9.0(won by default) 55 Not enough data Personalization Standard Targeting 8.2(won by default) 52 Not enough data Custom Targeting 7.8(won by default) 48 Not enough data Data Segmentation 9.0(won by default) 53 Not enough data Administration API / Integrations 8.3(won by default) 48 Not enough data QA Testing 8.3(won by default) 47 Not enough data Performance and Reliability 9.4(won by default) 54 Not enough data User, Role, and Access Management 9.0(won by default) 54 Not enough data Reviews Reviewers' Company Size [![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory")](https://www.g2.com/products/fullstory/reviews) Fullstory Small-Business(50 or fewer emp.) 38.1% Mid-Market(51-1000 emp.) 43.7% Enterprise(\> 1000 emp.) 18.3% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Small-Business(50 or fewer emp.) 16.3% Mid-Market(51-1000 emp.) 37.2% Enterprise(\> 1000 emp.) 46.5% Small-Business (50 or fewer emp.) 38.1% 16.3% Mid-Market (51-1000 emp.) 43.7% 37.2% Enterprise (\> 1000 emp.) 18.3% 46.5% Reviewers' Industry [![Fullstory](https://images.g2crowd.com/uploads/product/hd_favicon/25da526f26fb19d775e4c307ca88eaee/fullstory.svg "Fullstory")](https://www.g2.com/products/fullstory/reviews) Fullstory Computer Software 22.4% Information Technology and Services 11.0% Financial Services 7.8% Marketing and Advertising 5.6% Retail 5.2% Other 48.0% [![Verint Voice of the Customer](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-verint-voice-of-the-customer.png "Verint Voice of the Customer")](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) Verint Voice of the Customer Retail 11.6% Banking 9.3% Internet 9.3% Computer Software 7.0% Marketing and Advertising 7.0% Other 55.8% Alternatives **Fullstory Alternatives** ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") [ Glassbox ](/products/glassbox/reviews) ![Heap by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/88d6685d7cf4f7cc4439e35562551831/heap-by-contentsquare.svg "Heap by Contentsquare") [ Heap by Contentsquare ](/products/heap-by-contentsquare/reviews) ![Smartlook](https://images.g2crowd.com/uploads/product/hd_favicon/1539616598/smartlook.svg "Smartlook") [ Smartlook ](/products/smartlook/reviews) 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