Introducing G2.ai, the future of software buying.Try now
Compare Fullstory and Sprig 
Featured Products
At a Glance
Market Segments
Mid-Market (50.2% of reviews)
Mid-Market (50.5% of reviews)
Entry-Level Pricing
Contact Us
$0.00
Fullstory
Star Rating
(867)4.5 out of 5
Market Segments
Mid-Market (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansSprig
Star Rating
(105)4.5 out of 5
Market Segments
Mid-Market (50.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fullstory excels in providing detailed insights into user behavior, allowing teams to validate customer feedback effectively. Users appreciate how it helps them understand the "why" behind customer frustrations by watching real behaviors in context.
- Users say that Sprig stands out for its ease of use, particularly for non-technical users. The simple installation process and the ability to create multiple study types with targeted segments make it a user-friendly option for gathering feedback.
- Reviewers mention that Fullstory's robust session replay feature is invaluable for identifying user errors and understanding complex user journeys. Many users find it easy to locate specific users via email or identity criteria, enhancing their ability to troubleshoot effectively.
- According to verified reviews, Sprig's ability to embed contextual surveys directly into the product without disrupting the user experience is a significant advantage. This feature allows for real-time feedback collection, which is crucial for identifying friction points during user interactions.
- G2 reviewers highlight that while Fullstory has a higher overall satisfaction score, Sprig's quality of support is on par, with both products receiving positive feedback in this area. Users appreciate the responsive support teams behind both tools, ensuring they can get help when needed.
- Users report that Fullstory's comprehensive analytics capabilities, including click tracking and frustration tracking, provide deeper insights into user behavior compared to Sprig. However, Sprig's focus on user feedback collection is a strong point for teams prioritizing direct user input.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Sprig
Free Plan
$0.00
For individuals just getting started with capturing quick and easy user insights.
- 1 study per month
- 5k MTUs
- 1 Link Survey per month
Free Trial
Fullstory
Free Trial is available
Sprig
Free Trial is available
Ratings
Meets Requirements
8.7
762
8.5
90
Ease of Use
8.1
774
8.8
92
Ease of Setup
8.2
440
8.6
52
Ease of Admin
8.6
239
9.0
28
Quality of Support
9.0
588
8.9
78
Has the product been a good partner in doing business?
8.9
231
9.0
28
Product Direction (% positive)
8.8
746
9.6
92
Features by Category
Metrics
8.5
269
Not enough data
8.6
263
Not enough data
8.3
252
Not enough data
8.7
271
Not enough data
8.4
277
Not enough data
7.8
245
Not enough data
7.7
245
Not enough data
8.2
257
Not enough data
8.5
259
Not enough data
Reporting
8.7
275
Not enough data
8.3
263
Not enough data
7.9
262
Not enough data
8.7
267
Not enough data
7.9
234
Not enough data
7.8
240
Not enough data
8.4
263
Not enough data
Other
8.3
264
Not enough data
7.8
231
Not enough data
8.0
254
Not enough data
7.6
226
Not enough data
7.4
225
Not enough data
6.7
221
Not enough data
7.6
214
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
7.5
253
Not enough data
7.8
257
Not enough data
8.7
271
Not enough data
8.3
271
Not enough data
User Identification
7.7
75
Not enough data
8.5
78
Not enough data
8.8
78
Not enough data
Tracking & Reporting
8.5
77
Not enough data
9.0
76
Not enough data
8.2
75
Not enough data
8.8
79
Not enough data
8.7
80
Not enough data
8.8
80
Not enough data
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
User Response Methods
Not enough data
9.4
67
Not enough data
7.5
50
Not enough data
6.3
46
Not enough data
Feature Not Available
Not enough data
7.5
47
Participant Selection
Not enough data
9.3
55
Not enough data
Feature Not Available
Not enough data
7.7
46
Not enough data
6.9
46
Insights
Not enough data
7.9
63
Not enough data
8.0
60
Not enough data
7.2
52
Generative AI
Not enough data
8.1
48
User Behavior
9.0
376
|
Verified
6.7
12
8.6
355
|
Verified
6.7
11
8.4
376
|
Verified
5.8
10
A/B Testing
8.4
353
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.3
356
|
Verified
Feature Not Available
8.2
327
|
Verified
Feature Not Available
Visitor Information
8.5
367
|
Verified
8.2
14
8.2
365
|
Verified
7.2
12
Agentic AI - Session Replay
5.9
23
Not enough data
Product Analytics
7.8
189
7.9
19
8.6
204
7.5
18
8.5
198
7.4
21
8.4
212
6.6
19
7.3
196
6.7
16
7.6
174
6.9
16
7.3
188
7.5
17
7.5
175
7.5
19
Agentic AI - Product Analytics
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Not enough data
Analytics
7.8
75
Not enough data
8.2
82
Not enough data
8.4
82
Not enough data
7.5
77
Not enough data
7.1
76
Not enough data
Feature Not Available
Not enough data
Administration
7.7
77
Not enough data
6.8
79
Not enough data
7.1
76
Not enough data
Generative AI
5.9
76
Not enough data
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Analytics
Not enough data
8.3
9
Not enough data
8.7
9
Not enough data
8.3
10
Not enough data
6.5
10
Customization
Not enough data
8.9
9
Not enough data
7.0
9
Not enough data
7.2
9
Not enough data
6.9
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
7.3
17
Not enough data
7.7
16
Not enough data
7.5
16
Feedback Analysis
Not enough data
8.5
16
Not enough data
8.3
15
Not enough data
8.3
15
Feedback Sources
Not enough data
5.8
15
Not enough data
8.6
17
Not enough data
4.8
15
Not enough data
5.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
9.1
71
Not enough data
8.9
70
Not enough data
8.7
63
Not enough data
8.5
68
Survey Customization
Not enough data
8.2
60
Not enough data
8.0
58
Not enough data
7.0
47
Not enough data
6.7
42
Survey Insights
Not enough data
8.1
67
Not enough data
6.9
55
Not enough data
8.0
65
Not enough data
8.5
57
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
7.1
8
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
178
Not enough data
8.3
171
Not enough data
8.2
158
Not enough data
8.1
170
Not enough data
8.7
171
Not enough data
Reporting
8.9
188
Not enough data
9.3
198
Not enough data
8.7
185
Not enough data
8.4
172
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
Not enough data
8.5
75
Not enough data
8.2
73
Not enough data
8.1
74
Not enough data
8.7
78
Not enough data
Variation Testing
7.5
50
Not enough data
7.0
48
Not enough data
8.1
49
Not enough data
8.5
51
Not enough data
7.7
49
Not enough data
7.1
47
Not enough data
Reporting
9.3
55
Not enough data
9.0
54
Not enough data
Personalization
8.2
52
Not enough data
7.8
48
Not enough data
9.0
52
Not enough data
Administration
8.3
48
Not enough data
8.3
47
Not enough data
9.3
53
Not enough data
9.0
53
Not enough data
Categories
Categories
Shared Categories
Fullstory and Sprig are categorized as Product Analytics, Session Replay, and Heatmap Tools
Unique Categories
Fullstory is categorized as SAP Store, E-Commerce Analytics, Customer Data Platform (CDP), Mobile App Analytics, Mobile App Optimization, Digital Analytics, and Generative AI Infrastructure
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprig
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
21.9%
Information Technology and Services
9.9%
Financial Services
8.9%
Retail
5.9%
Marketing and Advertising
4.0%
Other
49.3%
Computer Software
25.2%
Information Technology and Services
19.4%
Financial Services
13.6%
Online Media
2.9%
Human Resources
2.9%
Other
35.9%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 Comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
Sprig has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
