G2 reviewers report that Fullstory excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Inspectlet. Users appreciate its ability to validate customer feedback through detailed session replays, allowing them to understand user frustrations in context.
Users say that Fullstory's implementation process is notably smooth, with many highlighting the intuitive setup that makes it easy to start tracking user journeys. In contrast, Inspectlet users have mentioned challenges with setup, indicating a less seamless onboarding experience.
Reviewers mention that Fullstory provides superior support quality, with a score reflecting high satisfaction. Users have praised the responsiveness and helpfulness of Fullstory's support team, while Inspectlet's support, although adequate, does not receive the same level of acclaim.
According to verified reviews, Fullstory shines in its ability to analyze complex user behaviors, making it particularly valuable for enterprise use cases. Users have found it invaluable for assessing platforms, whereas Inspectlet is often seen as more basic, primarily used for troubleshooting.
Users highlight that while Inspectlet offers a user-friendly interface and straightforward tools for session analysis, Fullstory's advanced features, such as detailed user journey tracking, provide deeper insights that many users find essential for optimizing their websites.
G2 reviewers note that Fullstory's extensive review count indicates a more reliable consensus on its performance, with over 800 reviews compared to Inspectlet's 26. This suggests that Fullstory's user experiences are more representative and up-to-date, giving potential buyers greater confidence in their decision.
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For teams that need total cross-functional clarity into their digital portfolio.
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
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PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
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Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
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