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FullSession
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At a Glance
Market Segments
Mid-Market (49.8% of reviews)
Mid-Market (54.1% of reviews)
Entry-Level Pricing
Contact Us
Free 10000 Sessions Per Month
Fullstory
Star Rating
(828)4.5 out of 5
Market Segments
Mid-Market (49.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Free Trial is available
Browse all 4 pricing plansHeap
Star Rating
(1,094)4.4 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Sessions Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Heap | by Contentsquare excels in Click Tracking with a score of 9.4, allowing for detailed insights into user interactions, while Fullstory, although strong, scores slightly lower at 9.0. Reviewers mention that this feature helps them understand user behavior more effectively.
- Reviewers mention that Fullstory shines in Session Replays, scoring 9.2 compared to Heap's 8.9. Users on G2 appreciate the clarity and detail of Fullstory's replays, which they find invaluable for troubleshooting and optimizing user experience.
- G2 users highlight Heap's superior Standard Event Tracking with a score of 9.0, which allows for comprehensive tracking of user actions. In contrast, Fullstory's score of 8.7 indicates it may not capture as many nuanced interactions, according to user feedback.
- Users say that Fullstory's Real-Time Insights feature, scoring 8.9, is a standout, providing immediate data that helps teams make quick decisions. Heap's score of 8.4 in this area suggests it may not be as responsive, which some users find limiting.
- Reviewers mention that Heap's Custom Event Tracking is highly rated at 8.6, allowing for tailored tracking setups. Fullstory's score of 8.5 indicates it is also effective, but users report that Heap offers more flexibility in customization.
- Users on G2 report that Fullstory's Data Segmentation feature is particularly strong, scoring 9.3, which allows for detailed analysis of user groups. Heap's score of 8.3 suggests it may not provide the same level of granularity, which some users find essential for targeted marketing efforts.
Pricing
Entry-Level Pricing
Fullstory
Business
Contact Us
For teams that need total cross-functional clarity into their digital portfolio.
- Autocapture
- Session Insights
- Core Product Analytics
Heap
Free
Free
10000 Sessions Per Month
Find product-market fit
- Up to 10K monthly sessions
- Core analytics charts
- Unlimited enrichment sources
Free Trial
Fullstory
Free Trial is available
Heap
Free Trial is available
Ratings
Meets Requirements
8.7
727
8.6
856
Ease of Use
8.1
738
8.1
865
Ease of Setup
8.2
419
8.5
313
Ease of Admin
8.7
224
8.6
317
Quality of Support
8.9
552
8.7
679
Has the product been a good partner in doing business?
8.8
217
8.8
299
Product Direction (% positive)
8.7
710
8.7
794
Features by Category
Metrics
8.5
267
8.6
397
8.6
261
8.4
365
8.3
250
8.3
327
8.7
269
9.0
398
8.4
271
8.8
391
7.8
245
8.0
305
7.7
245
8.1
279
8.2
256
8.7
347
8.5
257
8.7
368
Reporting
8.7
275
8.6
365
8.3
261
8.0
293
7.9
262
8.7
330
8.7
265
8.3
358
7.9
235
8.2
205
7.8
241
8.4
225
8.4
260
8.3
375
Other
8.3
264
8.4
339
7.8
232
8.0
185
8.0
253
7.6
192
7.7
225
8.2
214
7.4
225
8.1
149
6.6
222
8.0
45
7.6
213
7.9
47
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
12
Not enough data
6.4
13
Not enough data
6.4
13
Not enough data
Administration
7.5
249
8.4
274
7.8
256
8.6
99
8.7
268
8.6
412
8.3
270
8.7
388
User Identification
7.7
75
8.1
41
8.5
78
8.6
94
8.8
78
8.5
68
Tracking & Reporting
8.5
77
8.6
102
9.0
76
8.4
93
8.2
74
8.1
80
8.8
78
8.1
97
8.8
77
8.2
96
8.9
77
8.4
90
Metrics
8.8
80
8.3
65
8.6
74
7.9
51
8.2
73
8.0
56
8.0
73
8.2
57
8.7
78
8.4
68
User Behavior
9.0
370
|
Verified
9.4
83
8.6
356
|
Verified
9.0
73
8.4
362
|
Verified
9.0
69
A/B Testing
8.4
344
|
Verified
9.1
52
Feature Not Available
8.9
24
8.2
348
|
Verified
9.3
61
8.2
327
|
Verified
9.3
44
Visitor Information
8.5
367
|
Verified
9.3
66
8.3
359
|
Verified
8.9
61
Agentic AI - Session Replay
5.7
20
Not enough data
Product Analytics
7.8
189
8.3
300
8.6
202
8.7
358
8.5
199
8.5
327
8.4
213
8.7
351
7.3
196
7.9
105
7.6
174
8.4
223
7.3
189
7.8
92
7.5
176
8.3
254
Agentic AI - Product Analytics
5.2
9
Not enough data
5.2
9
Not enough data
5.9
9
Not enough data
5.2
9
Not enough data
Analytics
7.8
74
8.6
85
8.1
80
8.4
87
8.3
77
8.6
83
7.5
77
8.2
69
7.1
77
7.8
72
Feature Not Available
7.3
49
Administration
7.8
78
8.1
69
6.6
78
8.2
50
7.2
77
8.5
65
Generative AI
5.8
77
Not enough data
Agentic AI - E-Commerce Analytics
4.2
6
Not enough data
4.2
6
Not enough data
5.3
6
Not enough data
4.2
6
Not enough data
4.2
6
Not enough data
Data Sourcing
7.4
100
Not enough data
7.7
98
Not enough data
Feature Not Available
Not enough data
7.9
99
Not enough data
Intelligence
6.9
97
Not enough data
6.8
99
Not enough data
7.0
96
Not enough data
Platform Basics
Not enough data
9.2
30
Not enough data
9.2
31
Platform Data
Not enough data
9.1
32
Not enough data
8.7
34
Not enough data
9.2
33
Not enough data
8.9
33
Platform Additional Functionality
Not enough data
9.2
33
Not enough data
8.9
31
Not enough data
7.9
15
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
8.7
18
Not enough data
9.1
23
Not enough data
9.0
26
Not enough data
9.3
25
Process Management
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.4
26
Not enough data
9.3
25
System Management
Not enough data
9.4
20
Not enough data
9.3
14
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Heatmap Tools
6.7
8
Not enough data
7.1
7
Not enough data
6.9
7
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
Analysis
8.3
176
Not enough data
8.3
171
Not enough data
8.2
159
Not enough data
8.1
169
Not enough data
8.7
168
Not enough data
Reporting
8.9
182
Not enough data
9.3
187
Not enough data
8.6
178
Not enough data
8.3
170
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
8.8
80
8.3
65
8.6
74
7.9
51
8.2
73
8.0
56
8.0
73
8.2
57
8.7
78
8.4
68
Variation Testing
7.5
50
8.5
37
7.0
48
Feature Not Available
8.1
49
8.7
45
8.5
51
8.6
45
7.7
49
8.3
43
7.1
47
8.2
29
Reporting
9.3
54
8.4
64
9.0
54
8.2
65
Personalization
8.2
52
Feature Not Available
7.8
48
Feature Not Available
9.0
52
8.3
38
Administration
8.4
47
8.1
52
8.3
47
7.8
15
9.3
53
8.5
62
9.0
53
8.9
63
Categories
Categories
Shared Categories
Fullstory and Heap are categorized as E-Commerce Analytics, Product Analytics, Session Replay, Mobile App Analytics, Mobile App Optimization, and Digital Analytics
Unique Categories
Fullstory is categorized as SAP Store, Customer Data Platform (CDP), Heatmap Tools, and Generative AI Infrastructure
Heap is categorized as Enterprise Feedback Management and Customer Journey Analytics
Reviews
Reviewers' Company Size
Fullstory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Heap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.5%
Information Technology and Services
10.1%
Financial Services
8.7%
Retail
5.4%
Marketing and Advertising
4.1%
Other
49.2%
Computer Software
16.4%
Information Technology and Services
12.0%
Financial Services
9.1%
Marketing and Advertising
7.7%
Internet
5.4%
Other
49.4%
Discussions
Is there anything FullStory doesn't support?
2 Comments
Official Response from Fullstory
Alas, there are still a few things we can't do. This isn't necessarily an exhaustive list, since new technology is constantly popping up, but these are the...Read more
What is Session Replay?
2 Comments
PW
Session Replay allows you to playback a customer interacting with your site. It's a fully-animated experience that includes every action that a customer...Read more
How does FullStory work?
1 Comment
Official Response from Fullstory
If you’ve ever built or modified a website, then you’ve seen HTML. The tags in HTML (e.g., <p>Here’s a paragraph.</p>) generate what are called Document...Read more
Does Heap work with multiple domains or websites?
1 Comment
MM
yes it supports, for instance we have 5 different websites, and you can create each project for each websites and do you analysis, all you need is to just...Read more
Does Heap support multiple projects on the same account?
1 Comment
MM
yes it supports multiple projects, Under the menu accounts, settings u can add multi projects. Read more
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
1 Comment
MM
It should work for sure, heap will look for user visit on the page, and event actions triggered on the components on the object the present in your page. Read more
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