# Front vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user experience, with many praising its intuitive interface and ease of use. Users appreciate how it helps them organize daily tasks and resolve customer issues efficiently, making it a favorite for teams needing quick access to client conversations.
- **According to verified reviews** , Vonage Contact Center offers unique features like AI functionality and improved omnichannel support. Users highlight the ability to transfer calls to their mobile devices and find caller information easily, which enhances operational efficiency.
- **Users say** that Front's setup process is notably straightforward, with one reviewer giving it a perfect score for initial onboarding. This ease of setup contrasts with Vonage Contact Center, where some users have reported challenges in configuration, indicating a potential hurdle for new users.
- **Reviewers mention** that Front provides excellent visibility across client communications, allowing teams to tag coworkers and resolve issues in real-time. This collaborative feature is particularly beneficial for small businesses looking to streamline their customer support processes.
- **G2 reviewers highlight** that while Vonage Contact Center has strong features like AI-powered insights and Salesforce integration, it currently has fewer recent reviews compared to Front. This could suggest that Front is more actively used and tested in the market, leading to a more robust understanding of its capabilities.
- **Users report** that both products offer solid multi-channel coverage, but Front's overall higher satisfaction ratings indicate a more favorable reception among users. The ability to share images and communicate easily with customers in Front adds to its appeal, especially for teams that rely on visual communication.



| | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 2,503 | 104 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | No pricing available | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1967 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.1 (1985 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 8.8 (768 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 8.9 (480 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 9.1 (1693 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (466 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1846 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 623 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Ticket and Case Management

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (269 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.9 (277 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (307 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (289 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (307 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (263 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (65 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.2 (299 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.7 (238 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (133 reviews) | Not enough data | 

#### Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (290 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | Not enough data | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.5/10 | 934 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (633 reviews) | 8.9 (15 reviews) | 
| **Open Listening** | 8.6 (529 reviews) | 8.8 (16 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | 8.9 (14 reviews) | 

#### Design

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 9.0 (15 reviews) | 
| **Create Content** | 8.2 (533 reviews) | 8.6 (14 reviews) | 
| **Personalization** | 8.8 (752 reviews) | 8.6 (16 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 8.9 (16 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 9.4 (16 reviews) | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.3/10 | 72 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Usability

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **All-Employee Access** | 8.8 (68 reviews) | Not enough data | 
| **Supporting Documents** | 8.9 (66 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (65 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1056 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | 9.2 (840 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (955 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (857 reviews) | Not enough data | 
| **Workflows** | 9.0 (766 reviews) | Not enough data | 
| **Templates** | 9.2 (920 reviews) | Not enough data | 
| **Integrations** | 8.7 (797 reviews) | Not enough data | 
| **Tagging System** | 9.3 (967 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (648 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (771 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 927 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Unified Inbox** | 9.3 (818 reviews) | Not enough data | 
| **Filters** | 8.9 (822 reviews) | Not enough data | 
| **Reminders** | 9.1 (799 reviews) | Not enough data | 
| **Notifications** | 9.0 (841 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Calendar** | 8.5 (734 reviews) | Not enough data | 
| **Contacts** | 8.7 (711 reviews) | Not enough data | 
| **Task Management** | 8.7 (651 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Desktop Application** | 9.3 (798 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (729 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | Not enough data | 9.1 (33 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.1 (22 reviews) | 
| **Email** | Not enough data | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | Not enough data | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.4 (25 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 623 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Conversational Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | Not enough data | 
| **Omnichannel** | 8.8 (386 reviews) | Not enough data | 
| **Contextual Engagement** | 8.7 (385 reviews) | Not enough data | 
| **Proactive Engagement** | 8.8 (344 reviews) | Not enough data | 

#### Support Automation

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Intelligent Routing** | 8.7 (415 reviews) | Not enough data | 
| **Seamless Escalation** | 8.9 (415 reviews) | Not enough data | 
| **Transcripts** | 8.7 (379 reviews) | Not enough data | 
| **Self-Serve Support** | 8.6 (327 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.3 (7 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (7 reviews) | 
| **Queue Management** | Not enough data | 8.3 (7 reviews) | 
| **Call Routing** | Not enough data | 8.3 (7 reviews) | 
| **Call Back** | Not enough data | 7.4 (7 reviews) | 
| **IVR** | Not enough data | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.6 (7 reviews) | 
| **Performance Evaluation** | Not enough data | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.0 (7 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 270 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (245 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (232 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (222 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (235 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Unified Inbox** | 9.0 (233 reviews) | Not enough data | 
| **Email Automation** | 8.7 (227 reviews) | Not enough data | 
| **Snooze** | 9.3 (246 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 557 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 

####  Internal Use

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customization ** | 8.4 (290 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.2/10 | 32 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Front (11):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (8):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 48.6% | 27.0% | 
| **Mid-Market** | 41.9% | 52.0% | 
| **Enterprise** | 9.5% | 21.0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Accounting:** 4.0%
- **Real Estate:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Front

- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3753 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7004 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7806 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (851 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2538 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1633 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1849 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1419 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-vonage-contact-center-formerly-newvoicemedia)