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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free 10 Users
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Thena excels in Ease of Use with a score of 9.6 compared to Front's 9.1, highlighting that Thena's intuitive interface makes it easier for new users to navigate and utilize its features effectively.
- Reviewers mention that Thena's Quality of Support is superior, scoring 9.7 against Front's 9.1. Many users appreciate Thena's responsive customer service and comprehensive support resources, which they find more accessible than those offered by Front.
- G2 users indicate that Thena outperforms Front in Workflow management, with a score of 9.5 compared to Front's 9.0. Users appreciate Thena's streamlined processes that enhance productivity and collaboration among teams.
- Users on G2 highlight Thena's strong capabilities in Ticket Collaboration, scoring 9.7 versus Front's 9.2. Reviewers mention that Thena's collaborative tools allow for better communication and teamwork when resolving customer issues.
- Reviewers say that Thena's AI Text Generation features are more advanced, scoring 8.6 compared to Front's 8.1. Users find Thena's AI capabilities to be more effective in generating relevant content, which saves time and improves engagement.
- Users report that Thena's Customization options are more robust, with a score of 9.1 compared to Front's 8.4. Many users appreciate the flexibility Thena offers in tailoring the software to meet their specific business needs.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
Front
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.4
60
Ease of Use
9.1
1,910
9.6
60
Ease of Setup
8.8
692
9.6
36
Ease of Admin
8.9
471
9.6
33
Quality of Support
9.1
1,629
9.7
60
Has the product been a good partner in doing business?
9.2
457
9.9
32
Product Direction (% positive)
9.3
1,782
9.8
61
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.8
34
8.9
262
|
Verified
9.9
34
8.9
283
|
Verified
9.5
35
8.8
280
|
Verified
9.4
29
8.8
243
|
Verified
9.5
38
9.0
306
9.3
27
9.2
283
|
Verified
9.7
33
8.7
258
|
Verified
9.3
19
Generative AI
7.8
63
8.4
15
8.3
64
8.8
20
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
9.3
38
9.2
274
|
Verified
9.4
30
8.7
232
|
Verified
9.6
31
8.3
209
|
Verified
Feature Not Available
7.8
132
Feature Not Available
Platform
8.3
217
|
Verified
8.4
19
8.4
288
|
Verified
9.1
30
8.8
259
|
Verified
9.5
35
8.6
232
|
Verified
9.5
37
8.3
231
|
Verified
9.3
40
8.3
237
|
Verified
9.2
37
Channels
8.9
626
9.7
16
8.6
527
9.5
13
7.9
476
Feature Not Available
Design
8.8
650
10.0
12
8.2
532
9.5
11
8.8
745
9.3
14
8.8
707
9.8
11
8.7
563
10.0
10
Generative AI
7.8
189
8.8
10
8.0
189
8.8
10
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
9.4
14
8.8
385
9.2
13
8.7
385
9.5
13
8.8
343
9.5
14
Support Automation
8.7
412
9.2
13
8.9
415
9.7
12
8.7
377
9.4
13
8.6
327
8.6
12
Generative AI
8.1
109
8.6
11
8.3
109
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
9.1
30
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Thena are categorized as Conversational Support, Customer Communications Management, and Help Desk
Unique Categories
Front is categorized as Live Chat, Social Customer Service, Email Client, Complaint Management, Customer Self-Service, Email Management, Digital Customer Service Platforms, and Shared Inbox
Thena is categorized as Digital Employee Experience (DEX) Management and Proactive Notification
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Thena has no discussions with answers
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