Compare Front and Sprinklr Service 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$4,200.00 1 User Per Year
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSprinklr Service
Star Rating
(728)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to collaborate directly on email threads. This has significantly improved workflow efficiency for users.
- Users say that Sprinklr Service shines in its AI-powered automation and unified platform approach, making it easy to manage customer interactions across multiple channels. Reviewers appreciate the ability to track customer feedback in one dashboard, which simplifies data analysis and trend monitoring.
- According to verified reviews, Front has a notable advantage in ease of setup and administration, with users highlighting its intuitive onboarding process. This has led to quicker implementation times compared to Sprinklr Service, which some users find more complex to configure initially.
- Reviewers mention that while Sprinklr Service offers robust reporting and data analysis features, it requires a more extensive setup. Users have noted that once established, it provides powerful tools for content planning and social media management, but the initial effort can be a hurdle.
- G2 reviewers highlight Front's superior support quality, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In contrast, while Sprinklr Service does provide fast customer support, some users feel it could be improved further.
- Users report that Front's pricing model is significantly more accessible for small businesses, making it a popular choice among smaller organizations. In comparison, Sprinklr Service's higher entry-level price may limit its appeal to larger enterprises, despite its comprehensive feature set.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Front
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.5
594
Ease of Use
9.1
1,928
8.3
612
Ease of Setup
8.8
712
7.9
453
Ease of Admin
8.9
476
8.1
237
Quality of Support
9.1
1,644
8.1
573
Has the product been a good partner in doing business?
9.2
462
8.6
238
Product Direction (% positive)
9.3
1,799
8.7
600
Features by Category
Ticket and Case Management
8.8
267
|
Verified
8.6
69
|
Verified
8.9
266
|
Verified
8.5
71
|
Verified
8.9
289
|
Verified
8.6
73
|
Verified
8.8
283
|
Verified
7.9
69
|
Verified
8.8
243
|
Verified
8.0
64
|
Verified
9.0
308
8.3
69
|
Verified
9.2
287
|
Verified
8.3
67
|
Verified
8.7
260
|
Verified
8.2
70
|
Verified
Generative AI
7.8
63
7.4
45
8.2
63
7.0
46
Agentic AI - Help Desk
7.1
28
6.9
18
7.1
28
6.9
18
7.2
28
7.1
18
Communication Channels
8.7
233
|
Verified
8.1
63
|
Verified
9.2
280
|
Verified
8.1
64
|
Verified
8.7
234
|
Verified
7.8
68
|
Verified
8.3
210
|
Verified
8.9
67
|
Verified
7.8
131
7.0
59
Platform
8.3
217
|
Verified
7.6
72
|
Verified
8.4
287
|
Verified
7.8
140
|
Verified
8.8
259
|
Verified
8.6
79
|
Verified
8.5
231
|
Verified
8.2
76
|
Verified
8.3
230
|
Verified
8.9
84
|
Verified
8.3
236
|
Verified
8.9
85
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
138
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
129
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
144
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
7.8
74
8.3
34
7.4
72
7.8
33
7.2
72
Communication
8.7
218
|
Verified
7.9
101
|
Verified
9.0
267
|
Verified
8.3
111
|
Verified
8.9
208
7.6
98
8.9
231
|
Verified
8.3
101
8.8
150
7.3
95
Internal Use
8.4
287
|
Verified
7.8
140
|
Verified
9.2
283
|
Verified
8.1
108
|
Verified
8.8
194
7.9
101
8.8
220
8.4
101
9.5
288
|
Verified
8.0
102
|
Verified
8.8
221
|
Verified
8.1
108
|
Verified
Generative AI
7.7
30
7.5
41
Self-Service Experience
8.3
55
8.0
53
8.5
53
7.6
54
8.0
53
7.3
53
8.2
51
8.1
51
8.4
50
7.6
52
Self-Service Platform
8.0
50
8.1
53
8.4
50
7.8
52
8.0
50
7.5
54
8.1
48
7.7
54
Agentic AI - Customer Self-Service
9.2
6
6.5
8
9.4
6
7.1
8
9.2
6
8.1
8
9.7
6
7.3
8
9.4
6
7.5
8
9.4
6
7.9
8
9.4
6
7.3
8
Generative AI
7.8(won by 0.9)
26
6.9
228
7.8(won by 1.0)
25
6.8
223
Process
9.1(won by 0.8)
196
8.3
313
8.8(won by 1.1)
160
7.7
309
8.8(won by 0.6)
172
8.2
310
Channels
9.5(won by 2.2)
241
7.3
284
9.1(won by 0.3)
192
8.8
333
8.8(won by 1.6)
183
7.2
276
8.4(won by 1.8)
133
6.6
263
9.1(won by 1.6)
158
7.5
272
Insight
8.9(won by 1.2)
140
7.7
294
8.7(won by 0.4)
160
8.3
318
8.8(won by 0.9)
138
7.9
286
9.0(won by 1.4)
155
7.6
283
Generative AI
Not enough data
7.8
12
Generative AI
7.5
29
7.1
103
7.6
30
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Sprinklr Service are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Front is categorized as Email Client, Shared Inbox, Conversational Support, Complaint Management, Customer Communications Management, and Email Management
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Contact Center Workforce, and Contact Center
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Food & Beverages
3.9%
Other
64.5%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
