Compare Salesforce Service Cloud Software and Front 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (49.0% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
$25.00 1 user/month
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,268)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansFront
Star Rating
(2,449)4.7 out of 5
Market Segments
Small-Business (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Service excels in providing a comprehensive solution for managing various business areas, including sales and support. Users appreciate its powerful AI capabilities that enhance real-time context, allowing agents to resolve issues more efficiently.
- Users say that Front stands out for its user-friendly interface, making it easy to navigate and manage tasks. The internal commenting feature is particularly praised, as it streamlines communication among team members, reducing the need for back-and-forth emails.
- Reviewers mention that Agentforce Service offers a seamless setup experience, with many users highlighting the intuitive onboarding process that simplifies initial configurations. This ease of setup is a significant advantage for teams looking to implement a robust customer service platform quickly.
- According to verified reviews, Front's collaborative features, such as shared drafts, help teams stay aligned on complex tasks. This functionality is especially beneficial for small businesses that rely on teamwork to manage customer interactions effectively.
- G2 reviewers note that while Agentforce Service has a higher overall satisfaction score, some users find it less customizable for specific workflows compared to Front. This can be a drawback for organizations with unique operational needs that require tailored solutions.
- Users highlight that despite Front's lower overall ratings, its AI capabilities and task management features are valuable for enhancing productivity. The ability to track historical trails and manage tasks efficiently is a strong point for teams focused on improving their workflow.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.6
2,818
9.1
1,926
Ease of Use
8.4
5,410
9.1
1,942
Ease of Setup
7.9
4,165
8.8
725
Ease of Admin
8.2
1,549
8.9
477
Quality of Support
8.3
2,594
9.1
1,656
Has the product been a good partner in doing business?
8.7
1,529
9.2
463
Product Direction (% positive)
8.3
2,768
9.3
1,812
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.8
268
|
Verified
8.4
1212
|
Verified
8.9
270
|
Verified
8.3
1254
|
Verified
8.9
294
|
Verified
8.3
1166
|
Verified
8.8
286
|
Verified
8.1
983
8.9
244
|
Verified
7.9
1169
|
Verified
9.1
309
8.3
1151
|
Verified
9.2
294
|
Verified
8.5
1051
|
Verified
8.7
261
|
Verified
Generative AI
7.7
180
7.8
64
7.6
179
8.3
64
Agentic AI - Help Desk
8.3
66
7.1
28
8.4
60
7.1
28
8.3
64
7.2
28
Communication Channels
8.4
1022
|
Verified
8.7
235
|
Verified
8.6
1212
|
Verified
9.2
285
|
Verified
8.1
855
8.7
236
|
Verified
8.0
809
|
Verified
8.3
210
|
Verified
8.1
768
7.8
133
Platform
7.8
554
|
Verified
8.3
218
|
Verified
8.3
818
|
Verified
8.4
289
|
Verified
8.6
694
|
Verified
8.8
261
|
Verified
8.3
626
|
Verified
8.6
233
|
Verified
8.2
1151
|
Verified
8.3
232
|
Verified
8.2
1169
|
Verified
8.3
238
|
Verified
Administration
8.8
230
Not enough data
8.8
229
Not enough data
8.6
226
Not enough data
Knowledge Management
8.8
221
Not enough data
8.6
213
Not enough data
8.5
211
Not enough data
Compliance
8.7
229
Not enough data
8.7
226
Not enough data
8.6
226
Not enough data
8.6
223
Not enough data
Customer Support
8.2
212
Not enough data
8.2
205
Not enough data
8.0
194
Not enough data
Data Security
8.6
218
Not enough data
8.7
219
Not enough data
9.0
220
Not enough data
9.1
220
Not enough data
Administration
8.6
212
Not enough data
8.9
212
Not enough data
8.9
216
Not enough data
Generative AI
7.5
150
Not enough data
Channels
8.5
123
8.9
630
8.3
118
8.6
528
7.5
117
7.9
476
Design
8.4
115
8.8
651
8.0
115
8.2
533
8.3
118
8.8
749
8.4
118
8.8
711
8.5
114
8.7
564
Generative AI
7.4
111
7.8
191
7.5
110
8.0
191
Usability
8.6
204
8.8
67
8.6
207
8.8
65
8.7
205
8.9
68
Reporting
8.7
204
8.2
64
8.3
198
7.6
59
8.6
201
8.1
63
Generative AI
7.6
179
7.7
37
7.6
180
7.8
38
Inbox Tools
Not enough data
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Coordination Tools
Not enough data
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Software Options
Not enough data
9.3
795
Not enough data
8.6
726
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
69
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Workforce Management
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Not enough data
Administration
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Not enough data
Conversational Platform
8.5
102
8.8
491
8.6
102
8.8
384
8.1
99
8.7
385
8.2
104
8.8
343
Support Automation
8.1
101
8.7
413
8.1
99
8.9
415
8.1
100
8.7
378
8.0
99
8.6
327
Generative AI
7.4
95
8.1
108
7.4
94
8.2
108
Sorting & Filtering
Not enough data
8.3
235
Not enough data
9.1
240
Not enough data
7.6
225
Not enough data
8.4
230
Integrations
Not enough data
8.0
221
Not enough data
8.5
230
Not enough data
7.4
208
Time Management
Not enough data
9.0
232
Not enough data
8.7
225
Not enough data
9.3
241
Generative AI
Not enough data
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
146
Not enough data
8.2
144
Not enough data
8.1
144
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
135
Not enough data
Generative AI
7.8
108
8.3
35
7.7
107
8.3
35
7.7
108
7.8
33
Communication
8.5
310
|
Verified
8.7
219
|
Verified
8.6
329
|
Verified
9.0
268
|
Verified
8.4
275
|
Verified
8.9
208
8.5
277
|
Verified
8.9
231
|
Verified
7.8
160
8.8
151
Internal Use
8.3
818
|
Verified
8.4
289
|
Verified
8.3
296
|
Verified
9.2
283
|
Verified
8.5
288
|
Verified
8.8
194
8.4
318
|
Verified
8.8
220
8.5
289
|
Verified
9.5
289
|
Verified
8.7
323
|
Verified
8.8
222
|
Verified
Generative AI
7.2
126
7.7
30
Self-Service Experience
8.6
593
8.3
55
8.3
578
8.5
53
8.3
527
8.0
53
7.9
213
8.2
51
8.4
223
8.4
50
Self-Service Platform
8.4
222
8.0
50
8.6
230
8.4
50
7.6
201
8.0
50
8.5
215
8.1
48
Agentic AI - Customer Self-Service
8.3
6
9.2
6
8.3
6
9.4
6
8.8
7
9.2
6
8.6
6
9.7
6
8.3
6
9.4
6
8.9
6
9.4
6
8.6
6
9.4
6
Generative AI
7.9(won by 0.1)
54
7.8
26
8.0(won by 0.2)
54
7.8
25
Process
8.6
244
9.1(won by 0.5)
196
8.6
264
8.8(won by 0.2)
160
8.3
225
8.8(won by 0.5)
172
Channels
8.8
273
9.5(won by 0.7)
241
8.4
248
9.1(won by 0.7)
192
8.5
231
8.8(won by 0.3)
184
8.6(won by 0.2)
232
8.4
134
8.6
214
9.1(won by 0.5)
158
Insight
8.6
230
8.9(won by 0.3)
140
8.8(won by 0.1)
265
8.7
160
8.5
204
8.8(won by 0.3)
138
8.7
252
9.0(won by 0.3)
155
Generative AI
8.0
79
7.5
29
7.9
80
7.6
30
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.6
29
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Process Management
8.3
29
Not enough data
8.4
28
Not enough data
8.7
29
Not enough data
8.5
28
Not enough data
System Management
9.0
29
Not enough data
8.6
28
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Front are categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Front is categorized as Email Client, Shared Inbox, AI Customer Support Agents, and Email Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Logistics and Supply Chain
10.1%
Computer Software
8.2%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.1%
Alternatives
Discussions
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4 Comments
AB
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How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
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Customer 360 and being able to hand off cases effectivelyRead more
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3 Comments
AK
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What is Happening on the Forum?
1 Comment
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After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000. I needed the profit...Read more
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1 Comment
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Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window...Read more
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