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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (82.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $29.00 1 Users Per Month
Front
Star Rating
(2,393)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansRichpanel
Star Rating
(93)4.7 out of 5
Market Segments
Small-Business (82.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $29.00 1 Users Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its email integration, receiving a perfect score of 10.0, while Richpanel also performs well but slightly less impressively with a score of 9.5. Reviewers mention that the seamless integration with various email platforms enhances their workflow significantly.
- Reviewers mention that Richpanel shines in customer and contacts database management, scoring 9.3 compared to Front's 8.7. Users on G2 appreciate the ease of managing customer information and contacts, which they find crucial for their support operations.
- Users say that Richpanel's quality of support is notably higher, with a score of 9.6 versus Front's 9.1. Reviewers highlight the responsiveness and helpfulness of Richpanel's support team, making it a preferred choice for businesses needing reliable assistance.
- G2 users report that Front's ease of setup is slightly lower at 8.8 compared to Richpanel's 9.1. Users mention that Richpanel's onboarding process is more straightforward, allowing teams to get started quickly without extensive training.
- Reviewers mention that both products offer strong ticket response user experiences, but Richpanel edges out with a score of 9.3 compared to Front's 9.1. Users appreciate the intuitive interface and quick response times in Richpanel, which enhance their customer service efficiency.
- Users on G2 report that Front's productivity tools like notes and internal discussion features score highly at 9.2 and 9.5 respectively, indicating a robust environment for team collaboration. In contrast, Richpanel's similar features are effective but do not receive the same level of acclaim.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Richpanel
Starter
Starting at $29.00
1 Users Per Month
$29 per additional user per month charged monthly.
$24 per additional user per month charged annually or $288/year and save 17%.
Channels: Live Chat + Email
- Help desk
- Email & Live Chat
- Facebook and Instagram Integration
Free Trial
Front
Free Trial is available
Richpanel
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
9.2
74
Ease of Use
9.1
1,906
9.2
75
Ease of Setup
8.8
688
9.2
37
Ease of Admin
8.9
471
9.4
36
Quality of Support
9.1
1,625
9.6
70
Has the product been a good partner in doing business?
9.2
457
9.7
37
Product Direction (% positive)
9.3
1,778
9.5
65
Features by Category
Ticket and Case Management
8.8
264
|
Verified
9.0
33
8.9
261
|
Verified
9.3
33
8.9
282
|
Verified
9.0
34
8.8
279
|
Verified
8.9
34
8.8
242
|
Verified
8.7
30
9.0
305
9.2
31
9.2
282
|
Verified
9.1
31
8.7
257
|
Verified
9.3
33
Generative AI
7.8
63
Feature Not Available
8.3
64
8.9
15
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
232
|
Verified
9.5
35
9.2
273
|
Verified
9.5
35
8.7
231
|
Verified
9.3
33
8.3
208
|
Verified
9.3
30
7.8
131
8.7
27
Platform
8.3
216
|
Verified
8.6
32
8.3
285
|
Verified
8.7
34
|
Verified
8.8
258
|
Verified
9.2
32
8.6
231
|
Verified
9.1
32
8.3
230
|
Verified
8.8
34
8.3
236
|
Verified
8.9
33
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
489
9.3
28
8.8
383
9.4
29
8.7
383
9.2
28
8.8
341
9.2
22
Support Automation
8.7
410
8.9
28
8.9
413
9.2
31
8.7
375
9.1
30
8.6
325
9.0
28
Generative AI
8.1
109
8.5
13
8.3
109
8.5
12
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.2
13
8.3
34
8.1
13
7.8
33
Feature Not Available
Communication
8.7
214
|
Verified
9.0
33
|
Verified
8.9
261
|
Verified
8.7
36
|
Verified
8.9
203
8.2
28
|
Verified
8.9
226
|
Verified
8.7
30
|
Verified
8.8
147
8.1
26
|
Verified
Internal Use
8.3
285
|
Verified
8.7
34
|
Verified
9.2
278
|
Verified
8.8
29
|
Verified
8.9
190
8.4
26
|
Verified
8.8
216
8.8
29
|
Verified
9.5
282
|
Verified
9.1
30
|
Verified
8.8
216
|
Verified
8.9
32
|
Verified
Generative AI
7.7
31
8.1
15
Self-Service Experience
8.2
53
8.6
31
8.4
51
8.5
28
7.9
51
8.0
22
8.2
49
8.3
25
8.3
48
8.3
26
Self-Service Platform
8.0
48
8.8
25
8.3
48
8.7
25
8.0
48
8.3
25
8.1
46
8.7
26
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
8.5
9
7.6
30
8.7
9
Agentic AI - E-Commerce Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Richpanel are categorized as Conversational Support, Live Chat, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Unique Categories
Front is categorized as Customer Communications Management, Social Customer Service, Email Client, Complaint Management, Email Management, and Shared Inbox
Richpanel is categorized as E-Commerce Tools
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Richpanel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Retail
13.3%
Health, Wellness and Fitness
12.2%
Consumer Goods
10.0%
Apparel & Fashion
8.9%
Cosmetics
7.8%
Other
47.8%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Richpanel has no discussions with answers
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