# Front vs respond.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in collaboration features, with users highlighting its shared inbox functionality that allows teams to communicate effectively while drafting emails. This capability is particularly beneficial for teams that need to stay aligned on client communications.
- **Users say** that respond.io offers a user-friendly experience, with a clean layout and clear instructions. Reviewers appreciate how it simplifies interactions with clients, making the process feel more professional and organized, which is crucial for maintaining strong client relationships.
- **According to verified reviews** , Front has a higher overall satisfaction score, reflecting its robust integration features and automation capabilities that save users time. Many users have noted the positive impact of these features on their daily workflows, enhancing productivity.
- **Reviewers mention** that respond.io shines in its ease of setup and administration, with many users finding the onboarding process smooth and straightforward. This is a significant advantage for small businesses looking to implement a new tool without extensive training.
- **G2 reviewers highlight** that while Front has a strong market presence and a wealth of features, some users feel it can be overwhelming due to its extensive capabilities. This complexity may pose a challenge for smaller teams that prefer a more streamlined tool.
- **Users report** that both products provide quality support, but respond.io edges out slightly with higher ratings for customer service. Reviewers have praised the responsiveness and helpfulness of the support team, which can be a deciding factor for businesses needing reliable assistance.



| | Front | respond.io | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 2,485 | 500 | 
| **Largest Market Segment** | Small-Business (48.8% of reviews) | Small-Business (75.4% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | Starting at $99.00 Per Month | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### respond.io

Pros:
- Ease of Use (98 reviews)
- Customer Support (51 reviews)

Cons:
- Missing Features (18 reviews)
- Messaging Issues (15 reviews)

---
## Ratings Comparison
| Rating | Front | respond.io | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1950 reviews) | 9.1 (278 reviews) | 
  | **Ease of Use** | 9.1 (1968 reviews) | 9.3 (410 reviews) | 
  | **Ease of Setup** | 8.8 (751 reviews) | 9.0 (299 reviews) | 
  | **Ease of Admin** | 8.9 (479 reviews) | 9.2 (170 reviews) | 
  | **Quality of Support** | 9.1 (1676 reviews) | 9.3 (265 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (465 reviews) | 9.3 (172 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1834 reviews) | 9.7 (268 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### respond.io

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $99.00 Per Month

Key Features:
- 5 Users Included (Seats)
- Team & Custom Inboxes
- Mobile App

[Browse all 4 editions](https://www.g2.com/products/respond-io/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 612 |
| **respond.io** | N/A | N/A |

#### Ticket and Case Management

| Feature | Front | respond.io | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 8.9 (272 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 8.9 (304 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 8.8 (290 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | Not enough data | 
| **Ticket Collaboration** | 9.2 (302 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.8 (66 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (64 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Not enough data | 

#### Communication Channels

| Feature | Front | respond.io | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | Not enough data | 
| **Email to Case** | 9.1 (291 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | Not enough data | 
| **Voice** | 7.8 (133 reviews) | Not enough data | 

#### Platform

| Feature | Front | respond.io | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | Not enough data | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | Not enough data | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 931 |
| **respond.io** | 9.0/10 | 183 |

#### Channels

| Feature | Front | respond.io | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (632 reviews) | 9.3 (169 reviews) | 
| **Open Listening** | 8.6 (528 reviews) | 9.0 (147 reviews) | 
| **Physical Media** | 7.9 (476 reviews) | Feature Not Available | 

#### Design

| Feature | Front | respond.io | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | 9.0 (150 reviews) | 
| **Create Content** | 8.2 (533 reviews) | Feature Not Available | 
| **Personalization** | 8.8 (750 reviews) | 9.0 (152 reviews) | 
| **Inbound Identification** | 8.8 (713 reviews) | 9.0 (155 reviews) | 
| **Regulatory Compliance** | 8.7 (564 reviews) | 8.9 (146 reviews) | 

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.0 (191 reviews) | 8.5 (119 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **respond.io** | N/A | N/A |

#### Usability

| Feature | Front | respond.io | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | respond.io | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1052 |
| **respond.io** | N/A | N/A |

#### Productivity Tools

| Feature | Front | respond.io | 
|---|---|---|
| **Notes** | 9.2 (837 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (952 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (855 reviews) | Not enough data | 
| **Workflows** | 9.0 (764 reviews) | Not enough data | 
| **Templates** | 9.2 (916 reviews) | Not enough data | 
| **Integrations** | 8.7 (796 reviews) | Not enough data | 
| **Tagging System** | 9.3 (963 reviews) | Not enough data | 

#### Analytics

| Feature | Front | respond.io | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (648 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (769 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 924 |
| **respond.io** | N/A | N/A |

#### Inbox Tools

| Feature | Front | respond.io | 
|---|---|---|
| **Unified Inbox** | 9.3 (815 reviews) | Not enough data | 
| **Filters** | 8.9 (820 reviews) | Not enough data | 
| **Reminders** | 9.1 (798 reviews) | Not enough data | 
| **Notifications** | 9.0 (840 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | respond.io | 
|---|---|---|
| **Calendar** | 8.5 (733 reviews) | Not enough data | 
| **Contacts** | 8.7 (710 reviews) | Not enough data | 
| **Task Management** | 8.7 (650 reviews) | Not enough data | 

#### Software Options

| Feature | Front | respond.io | 
|---|---|---|
| **Desktop Application** | 9.3 (797 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 621 |
| **respond.io** | 8.8/10 | 183 |

#### Conversational Platform

| Feature | Front | respond.io | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | 9.0 (137 reviews) | 
| **Omnichannel** | 8.8 (385 reviews) | 9.2 (151 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.8 (133 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 9.0 (145 reviews) | 

#### Support Automation

| Feature | Front | respond.io | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | 8.9 (136 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.8 (134 reviews) | 
| **Transcripts** | 8.7 (378 reviews) | 8.8 (137 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 8.7 (141 reviews) | 

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Feature Not Available | 
| **AI Text Summarization** | 8.2 (108 reviews) | 8.4 (115 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 266 |
| **respond.io** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | respond.io | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (241 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | respond.io | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (232 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | respond.io | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (226 reviews) | Not enough data | 
| **Snooze** | 9.3 (242 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 556 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Not enough data | 

#### Communication

| Feature | Front | respond.io | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.9 (208 reviews) | Not enough data | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.8 (151 reviews) | Not enough data | 

####  Internal Use

| Feature | Front | respond.io | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.8 (194 reviews) | Not enough data | 
| **Knowledge Base** | 8.8 (220 reviews) | Not enough data | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | respond.io | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | Not enough data | 
| **Searchable Articles** | 8.5 (53 reviews) | Not enough data | 
| **Community Forums** | 8.0 (53 reviews) | Not enough data | 
| **Mobile Optimization** | 8.2 (51 reviews) | Not enough data | 
| **Personalization** | 8.4 (50 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Front | respond.io | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | Not enough data | 
| **Automation** | 8.4 (50 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (50 reviews) | Not enough data | 
| **Integrations** | 8.1 (48 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Not enough data | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | respond.io | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | respond.io | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | respond.io | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **respond.io** | N/A | N/A |

#### Generative AI

| Feature | Front | respond.io | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **respond.io** | 9.2/10 | 61 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Front | respond.io | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.1 (50 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.3 (49 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (52 reviews) | 
| **Personalization** | Not enough data | 9.0 (46 reviews) | 
| **Promotional Messages** | Not enough data | 9.1 (49 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (52 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Front | respond.io | 
|---|---|---|
| **Segmentation** | Not enough data | 9.2 (46 reviews) | 
| **API Integration** | Not enough data | 9.5 (54 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.7 (47 reviews) | 
| **Analytics** | Not enough data | 9.1 (48 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | respond.io | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | respond.io | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | respond.io | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | respond.io | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **respond.io** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | respond.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Front (10):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to respond.io (1):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | respond.io | 
|---|---|---|
| **Small-Business** | 48.8% | 75.4% | 
| **Mid-Market** | 41.7% | 22.7% | 
| **Enterprise** | 9.5% | 2.0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.6%
- **Other:** 45.8%

#### respond.io

- **Information Technology and Services:** 6.8%
- **Leisure, Travel & Tourism:** 6.6%
- **Marketing and Advertising:** 6.6%
- **Consumer Services:** 6.0%
- **Computer Software:** 5.4%
- **Automotive:** 5.0%
- **Health, Wellness and Fitness:** 4.3%
- **Retail:** 3.5%
- **Real Estate:** 3.5%
- **Insurance:** 2.9%
- **Other:** 49.4%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
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- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7689 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (523 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2108 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### respond.io

- Title: [Is respond IO safe?](https://www.g2.com/discussions/is-respond-io-safe) — 2 comments *(includes official response)*
  > **Top comment:** "Is respond.io safe? Yes! We believe that in an increasingly competitive business landscape, maintaining high standards of quality, security, and efficiency..."
- Title: [What does respond io do?](https://www.g2.com/discussions/what-does-respond-io-do) — 2 comments
  > **Top comment:** "respond.io let you connect your official Whatsapp Business phone number (provided by Twilio and certified by Facebook now Meta) with the respond.io interface..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-respond-io)