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Compare Front and Polymail 
Featured Products
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (83.9% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,416)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansPolymail
Star Rating
(112)4.4 out of 5
Market Segments
Small-Business (83.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about PolymailFront vs Polymail
When assessing the two solutions, reviewers found Front easier to use and do business with overall. However, reviewers preferred the ease of set up with Polymail, along with administration.
- Reviewers felt that Front meets the needs of their business better than Polymail.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Polymail.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Polymail
No pricing availableFree Trial
Front
Free Trial is available
Polymail
No trial information availableRatings
Meets Requirements
9.1
1,904
8.5
103
Ease of Use
9.1
1,920
9.0
103
Ease of Setup
8.8
702
9.4
29
Ease of Admin
8.9
474
9.0
28
Quality of Support
9.1
1,639
8.9
91
Has the product been a good partner in doing business?
9.2
460
9.1
27
Product Direction (% positive)
9.3
1,791
9.1
104
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
263
|
Verified
Not enough data
8.9
285
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
306
Not enough data
9.2
284
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
232
|
Verified
Not enough data
9.2
277
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Channels
8.9
628
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
746
Not enough data
8.8
708
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
190
Not enough data
Usability
8.8
65
Not enough data
8.8
64
Not enough data
8.9
66
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
809
Not enough data
8.9
814
Not enough data
9.1
793
Not enough data
9.0
833
Not enough data
Coordination Tools
8.5
728
Not enough data
8.7
707
Not enough data
8.7
647
Not enough data
Software Options
9.3
793
Not enough data
8.6
725
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
490
Not enough data
8.8
384
Not enough data
8.7
384
Not enough data
8.8
342
Not enough data
Support Automation
8.7
412
Not enough data
8.9
414
Not enough data
8.7
376
Not enough data
8.6
326
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
228
Not enough data
Integrations
8.0
219
Not enough data
8.5
229
Not enough data
7.4
208
Not enough data
Time Management
9.0
229
Not enough data
8.7
223
Not enough data
9.3
237
Not enough data
Generative AI
7.7
137
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
207
Not enough data
8.9
230
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
282
|
Verified
Not enough data
8.8
194
Not enough data
8.8
219
Not enough data
9.5
287
|
Verified
Not enough data
8.8
220
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
159
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
240
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
182
Not enough data
8.4(won by default)
132
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
159
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
154
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
75
Not enough data
9.1
72
Not enough data
8.8
71
Customizations
Not enough data
8.6
61
Not enough data
9.1
67
Not enough data
9.1
72
Not enough data
7.8
63
Not enough data
8.7
53
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Polymail share no categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Polymail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.2%
Marketing and Advertising
16.1%
Computer Software
12.5%
Information Technology and Services
11.6%
Internet
8.9%
Real Estate
4.5%
Other
46.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Polymail has no discussions with answers
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