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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Mid-Market (35.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$6.00 1 User Per Month
Front
Star Rating
(2,392)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMicrosoft 365
Star Rating
(5,636)4.6 out of 5
Market Segments
Mid-Market (35.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft 365 excels in its integration with Microsoft Outlook, scoring 9.3, which reviewers mention makes email management seamless for those already in the Microsoft ecosystem. In contrast, Front's integration with Gmail, while solid at 8.4, does not match the depth of features available for Outlook users.
- Reviewers mention that Front shines in its unified inbox feature, scoring 9.3, which allows for better collaboration among team members. However, Microsoft 365 also scores well at 9.0, but users say that Front's interface is more intuitive for managing multiple email accounts in one place.
- Users on G2 highlight that Microsoft 365's calendar functionality is robust, scoring 9.2, with features like shared calendars and meeting scheduling that are highly praised. Front, on the other hand, scores lower at 8.5, with users noting that its calendar integration feels less comprehensive.
- Reviewers mention that Microsoft 365's AI sorting capabilities, while scoring 8.6, could be improved compared to Front's more basic features. Users say that Front's AI features, such as AI text generation and summarization, are less effective, scoring 7.7 and 7.9 respectively, which may limit productivity for users relying on these tools.
- Users report that Microsoft 365's ease of use is rated at 9.0, with many finding the interface familiar and user-friendly. In contrast, Front's ease of use is slightly higher at 9.1, but some users mention that the learning curve can be steep for new users unfamiliar with its unique features.
- G2 users highlight that Microsoft 365's quality of support is rated at 8.5, with many reviewers appreciating the extensive resources available. Front, however, scores higher at 9.1, with users mentioning that their support team is responsive and helpful, making it a strong choice for businesses needing reliable assistance.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Microsoft 365
Microsoft 365 Business Basic
$6.00
1 User Per Month
Business Basic combines web and mobile versions of the Office apps, business email with Exchange, user management, 1 TB of OneDrive storage, and Teams for up to 300 users.
- Identity, access, and user management for up to 300 employees
- Custom business email (you@yourbusiness.com
- Web and mobile versions of Word, Excel, PowerPoint, and Outlook
Free Trial
Front
Free Trial is available
Microsoft 365
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.3
4,668
Ease of Use
9.1
1,910
9.0
4,717
Ease of Setup
8.8
692
8.9
1,277
Ease of Admin
8.9
471
8.7
960
Quality of Support
9.1
1,629
8.5
3,938
Has the product been a good partner in doing business?
9.2
457
8.8
933
Product Direction (% positive)
9.3
1,782
8.8
4,604
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
File Management
Not enough data
9.3
179
Not enough data
9.3
178
Not enough data
9.4
177
Not enough data
9.0
171
Not enough data
8.9
173
Agentic AI - Cloud Content Collaboration
Not enough data
8.7
76
Not enough data
8.7
75
Not enough data
8.8
76
Collaboration
Not enough data
9.2
176
Not enough data
9.5
176
Not enough data
9.1
175
Not enough data
8.8
172
Administration
Not enough data
9.2
170
Not enough data
9.2
170
Not enough data
9.1
167
Not enough data
8.9
168
Not enough data
8.8
163
Not enough data
9.4
170
Platform
Not enough data
9.3
183
Not enough data
8.8
178
Not enough data
9.0
178
Not enough data
8.8
180
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
9.5
179
Not enough data
9.2
181
Not enough data
8.8
177
Business Instant Messaging
Not enough data
9.1
179
Not enough data
9.2
178
Business Instant Messaging
Not enough data
9.1
178
Not enough data
9.2
181
Not enough data
9.0
175
Generative AI - Business Instant Messaging
Not enough data
8.7
133
AI - Business Instant Messaging
Not enough data
8.6
132
Not enough data
8.6
133
Not enough data
8.5
133
Not enough data
8.7
136
Agentic AI - Business Instant Messaging
Not enough data
8.6
85
Not enough data
8.5
85
Presenter Tools
Not enough data
8.9
124
Not enough data
8.5
125
Not enough data
8.2
122
Not enough data
8.6
122
Conferencing Options
Not enough data
8.9
128
Not enough data
9.0
126
Not enough data
9.0
130
Application Tools
Not enough data
8.8
120
Not enough data
8.6
122
Not enough data
8.9
122
Agentic AI - Screen Sharing
Not enough data
8.1
37
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Platform Basics
Not enough data
8.7
162
Not enough data
8.8
162
Not enough data
9.1
162
Platform Content
Not enough data
8.8
163
Not enough data
8.3
162
Not enough data
8.6
155
Not enough data
9.1
159
Platform Additional Functionality
Not enough data
8.9
156
Not enough data
8.9
155
Not enough data
9.1
160
Generative AI
Not enough data
8.1
108
Not enough data
7.9
106
Not enough data
7.3
105
Not enough data
8.0
107
Not enough data
7.2
104
Not enough data
7.9
105
Not enough data
7.5
103
Inbox Tools
9.3
807
8.9
210
8.9
814
9.0
209
9.1
792
9.0
208
9.0
832
9.1
208
Coordination Tools
8.5
727
9.2
211
8.7
707
9.0
208
8.7
646
8.7
206
Software Options
9.3
792
9.3
212
8.6
724
8.8
212
Email Client - Agentic AI
6.7
25
8.3
78
7.3
25
8.2
78
Calculating
Not enough data
9.2
181
Not enough data
9.1
180
Insights
Not enough data
8.7
179
Not enough data
9.1
177
Editing
Not enough data
8.8
178
Not enough data
8.8
176
Not enough data
8.9
175
Functionality
Not enough data
8.5
175
Not enough data
8.9
174
Not enough data
9.0
172
Not enough data
9.1
176
Applications
Not enough data
9.3
1274
Not enough data
9.1
1213
Not enough data
8.8
1200
Collaboration
Not enough data
8.9
1180
Not enough data
8.8
1095
Not enough data
8.7
1148
Management
Not enough data
8.8
1171
Not enough data
9.1
1230
Not enough data
9.2
1258
Agentic AI - Office Suites
Not enough data
8.1
124
Not enough data
8.2
126
Collaboration Tools
Not enough data
9.1
193
Not enough data
9.1
191
Not enough data
8.6
187
Not enough data
9.2
189
Not enough data
9.2
189
Meeting Coordination
Not enough data
9.2
195
Not enough data
9.0
190
Not enough data
9.1
190
Not enough data
9.0
185
Software Type
Not enough data
9.0
193
Not enough data
9.1
190
Not enough data
9.2
191
Agentic AI - Video Conferencing
Not enough data
8.5
76
Not enough data
8.4
75
Not enough data
8.3
75
Survey Management
Not enough data
8.8
45
Not enough data
9.0
44
Not enough data
8.7
45
Not enough data
8.9
46
Survey Customization
Not enough data
8.6
46
Not enough data
8.8
47
Not enough data
8.7
44
Not enough data
8.8
45
Survey Insights
Not enough data
8.9
45
Not enough data
9.0
44
Not enough data
9.0
44
Not enough data
8.9
45
Agentic AI - Survey
Not enough data
9.2
12
Not enough data
8.6
12
Not enough data
8.8
12
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Calendar View
Not enough data
9.0
202
Not enough data
8.9
205
Shared Calendar
Not enough data
8.9
203
Not enough data
8.9
202
Accessibility
Not enough data
8.8
195
Not enough data
8.6
196
Integration
Not enough data
8.9
197
Not enough data
8.8
200
Not enough data
8.9
198
Notifications
Not enough data
9.0
200
Not enough data
8.6
197
Generative AI
Not enough data
7.8
139
Not enough data
8.0
135
Not enough data
7.9
134
Agentic AI - Calendar
Not enough data
7.7
72
Notifications
Not enough data
9.0
112
Not enough data
8.7
110
Not enough data
8.9
109
Settings
Not enough data
9.1
114
Not enough data
9.1
110
Not enough data
9.0
111
Personalization
Not enough data
8.6
109
Not enough data
8.9
109
Integrations
Not enough data
8.9
111
Not enough data
8.9
106
Not enough data
8.3
106
Not enough data
9.0
109
Not enough data
8.8
106
Generative AI
Not enough data
8.5
81
Not enough data
8.5
79
Not enough data
8.2
80
Not enough data
8.4
81
Not enough data
8.3
80
Agentic AI - Online Appointment Scheduling
Not enough data
8.8
44
Not enough data
8.9
44
Not enough data
8.9
44
Design
Not enough data
8.8
234
Not enough data
8.9
236
Not enough data
8.7
233
Collaboration
Not enough data
9.2
236
Not enough data
9.2
236
File Types
Not enough data
9.4
241
Not enough data
9.1
239
Not enough data
8.6
231
Edit & Revise
Not enough data
8.9
240
Not enough data
8.8
235
Not enough data
9.2
239
Integrate & Embed
Not enough data
8.8
233
Not enough data
8.6
232
Not enough data
8.9
235
Operating System
Not enough data
9.4
237
Not enough data
8.5
230
Not enough data
7.9
222
Generative AI
Not enough data
8.1
175
Not enough data
8.2
176
Not enough data
7.8
172
Not enough data
8.0
175
Not enough data
7.9
170
Agentic AI - Document Creation
Not enough data
8.4
92
Sorting & Filtering
8.3
235
8.9
218
9.1
237
9.1
216
7.6
225
8.6
211
8.4
227
8.9
214
Integrations
8.0
217
9.3
217
8.4
226
8.5
208
7.4
207
8.2
203
Time Management
9.0
228
8.9
209
8.7
223
9.1
215
9.3
234
8.8
211
Generative AI
7.7
136
8.4
159
7.2
129
8.3
159
7.8
134
8.5
159
Agentic AI - Email Management
6.6
34
8.6
89
7.2
34
8.6
89
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Microsoft 365 are categorized as Email Client and Email Management
Unique Categories
Microsoft 365 is categorized as Business Instant Messaging, Screen Sharing, Spreadsheets, Presentation, Online Appointment Scheduling, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Survey, and Video Conferencing
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft 365
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
10.7%
Education Management
5.8%
Computer Software
5.2%
Higher Education
4.9%
Hospital & Health Care
4.1%
Other
69.2%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
how to transfer microsoft office to another computer
4 Comments
EJ
To complete this tasks, you have to have a product key and use that key to set up Microsoft on the second computer.Read more
what is the best way to make sure you never lose any work if your computer crashes
3 Comments
CS
Open any program in the office suite, click on file menu and then click on options, then click on the save tab and configure the autosave every minute.Read more
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