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Compare Front and Microsoft Teams 
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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (40.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$4.80 1 User Per Month
Front
Star Rating
(2,392)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMicrosoft Teams
Star Rating
(17,428)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsFront vs Microsoft Teams
When assessing the two solutions, reviewers found Front easier to use and do business with overall. However, reviewers preferred the ease of set up with Microsoft Teams, along with administration.
- Reviewers felt that Front meets the needs of their business better than Microsoft Teams.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Microsoft Teams.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
Front
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
9.1
1,890
8.9
12,957
Ease of Use
9.1
1,906
8.8
13,125
Ease of Setup
8.8
688
9.0
3,581
Ease of Admin
8.9
471
8.6
2,013
Quality of Support
9.1
1,625
8.6
10,421
Has the product been a good partner in doing business?
9.2
457
8.8
1,985
Product Direction (% positive)
9.3
1,778
8.6
12,387
Features by Category
Ticket and Case Management
8.8
264
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
282
|
Verified
Not enough data
8.8
279
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
305
Not enough data
9.2
282
|
Verified
Not enough data
8.7
257
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
232
|
Verified
Not enough data
9.2
273
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
8.3
208
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.3
285
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.6
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Business Instant Messaging
Not enough data
8.9
8686
Not enough data
8.7
8956
Not enough data
8.4
8341
Business Instant Messaging
Not enough data
9.0
8245
Not enough data
8.9
8183
Business Instant Messaging
Not enough data
8.8
8003
Not enough data
8.8
8230
Not enough data
8.7
7196
Generative AI - Business Instant Messaging
Not enough data
8.2
966
AI - Business Instant Messaging
Not enough data
8.0
952
Not enough data
8.3
950
Not enough data
7.9
941
Not enough data
8.0
940
Agentic AI - Business Instant Messaging
Not enough data
7.9
541
Not enough data
8.0
539
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Collaboration Tools
Not enough data
9.0
7764
|
Verified
Not enough data
9.1
5544
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
5709
|
Verified
Not enough data
Feature Not Available
Meeting Coordination
Not enough data
9.0
7316
|
Verified
Not enough data
8.9
6790
|
Verified
Not enough data
8.8
7045
|
Verified
Not enough data
8.9
5512
|
Verified
Software Type
Not enough data
8.8
7108
|
Verified
Not enough data
8.7
5209
|
Verified
Not enough data
9.1
5744
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.8
630
Not enough data
7.8
627
Not enough data
7.8
621
Conversational Platform
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Not enough data
Support Automation
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
214
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
203
Not enough data
8.9
226
|
Verified
Not enough data
8.8
147
Not enough data
Internal Use
8.3
285
|
Verified
Not enough data
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.8
216
Not enough data
9.5
282
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.2
53
Not enough data
8.4
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
48
Not enough data
Self-Service Platform
8.0
48
Not enough data
8.3
48
Not enough data
8.0
48
Not enough data
8.1
46
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.4
102
Not enough data
8.6
104
Automatic Transcription - AI Note-taking Software
Not enough data
8.6
104
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
102
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
102
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
101
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.6
100
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
97
Speaker Identification - AI Note-taking Software
Not enough data
8.5
102
Categories
Categories
Shared Categories
Front and Microsoft Teams share no categories
Unique Categories
Microsoft Teams is categorized as Business Instant Messaging, Video Conferencing, and AI Note-Taking Software
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Information Technology and Services
17.1%
Computer Software
9.2%
Financial Services
3.6%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
63.0%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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