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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (43.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMicrosoft Exchange
Star Rating
(66)4.5 out of 5
Market Segments
Enterprise (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft ExchangeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels in one place, while Microsoft Exchange, with a score of 9.0, offers a solid but less integrated experience.
- Reviewers mention that Front's Ticket Collaboration feature, rated at 9.2, enhances teamwork and communication around customer issues, whereas Microsoft Exchange's collaboration tools are perceived as less intuitive, scoring 8.9.
- G2 users highlight Front's superior Response Automation capabilities, scoring 8.9, which streamline customer interactions, while Microsoft Exchange's automation features are seen as basic, with a lower score of 8.4.
- Users on G2 appreciate Front's Customer and Contacts Database functionality, rated at 8.7, for its ease of use and accessibility, while Microsoft Exchange's database management is considered more cumbersome, scoring 8.5.
- Reviewers say that Front's Internal Discussion feature, scoring 9.5, significantly improves team communication, while Microsoft Exchange's internal communication tools are viewed as less effective, with a score of 8.7.
- Users report that Front's AI Text Generation feature, rated at 9.0, provides valuable assistance in drafting responses, whereas Microsoft Exchange's AI capabilities are seen as limited, with a score of 8.4.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Microsoft Exchange
No pricing availableFree Trial
Front
Free Trial is available
Microsoft Exchange
No trial information availableRatings
Meets Requirements
9.1
1,894
9.1
48
Ease of Use
9.1
1,910
8.8
47
Ease of Setup
8.8
692
8.8
34
Ease of Admin
8.9
471
9.0
30
Quality of Support
9.1
1,629
8.9
47
Has the product been a good partner in doing business?
9.2
457
9.1
30
Product Direction (% positive)
9.3
1,782
8.8
47
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Functionality
Not enough data
8.7
19
Not enough data
8.4
20
Not enough data
8.6
19
Not enough data
8.5
21
Not enough data
8.7
19
Not enough data
9.0
21
Not enough data
8.8
19
Not enough data
9.3
19
Not enough data
8.8
19
Not enough data
8.4
19
Agentic AI - Secure Email Gateway
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
8.1
13
9.1
237
7.8
12
7.6
225
7.1
12
8.4
227
7.3
13
Integrations
8.0
217
8.6
13
8.4
226
6.8
12
7.4
207
6.4
12
Time Management
9.0
228
7.9
12
8.7
223
7.4
13
9.3
234
7.2
12
Generative AI
7.7
136
5.8
10
7.2
129
6.0
10
7.8
134
6.3
10
Agentic AI - Email Management
6.6
34
4.7
5
7.2
34
6.1
6
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Microsoft Exchange are categorized as Email Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Exchange
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
32.3%
Computer & Network Security
8.1%
Financial Services
6.5%
Oil & Energy
4.8%
Consulting
3.2%
Other
45.2%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Microsoft Exchange has no discussions with answers
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