Compare Front and Mailbutler 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (88.1% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$3.95 1 Seat Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMailbutler
Star Rating
(64)4.4 out of 5
Market Segments
Small-Business (88.1% of reviews)
Pros & Cons
Entry-Level Pricing
$3.95 1 Seat Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user experience, with many praising its user-friendly interface and features like internal commenting, which allows team members to @mention each other directly on email threads, streamlining communication and collaboration.
- Users say that Mailbutler offers great value for small businesses, particularly highlighting its affordable pricing and ease of use. Many appreciate its integration with Apple Mail, making it a reliable add-on that enhances their email experience.
- Reviewers mention that Front's implementation process is quick and intuitive, with users noting that the onboarding wizard helps them get started without hassle, which is a significant advantage for teams looking to adopt new tools swiftly.
- According to verified reviews, Mailbutler's email automation features, such as the Smart Plan with AI Assistant, are well-received, providing users with tools that enhance professionalism and efficiency in managing their email tasks.
- G2 reviewers highlight that while Front has a higher overall satisfaction score, Mailbutler's consistent performance in specific features like read receipts and its long-standing reliability as a plug-in for Apple Mail make it a solid choice for users who prioritize these functionalities.
- Users report that Front's advanced capabilities, including AI features and shared drafts, significantly improve workflow efficiency, while Mailbutler's focus on simplicity and essential tools makes it a great option for those who prefer a straightforward email management solution.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Mailbutler
Tracking
$3.95
1 Seat Per Month
For people who want to track their emails.
- Open tracking
- Link tracking
Free Trial
Front
Free Trial is available
Mailbutler
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
9.0
45
Ease of Use
9.1
1,928
8.6
45
Ease of Setup
8.8
712
9.2
13
Ease of Admin
8.9
476
9.2
11
Quality of Support
9.1
1,644
9.1
28
Has the product been a good partner in doing business?
9.2
462
9.7
10
Product Direction (% positive)
9.3
1,799
7.9
38
Features by Category
Ticket and Case Management
8.8
267
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
Not enough data
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Templates
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Edit
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Email Signature Design
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Email Signature Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Email Signature Marketing
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
7.7
5
9.1
238
Feature Not Available
7.6
224
Feature Not Available
8.4
230
Feature Not Available
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
9.0
5
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.4
6
Not enough data
8.1
6
Not enough data
Feature Not Available
Customizations
Not enough data
9.5
7
Not enough data
9.3
9
Not enough data
9.8
8
Not enough data
9.3
5
Not enough data
9.3
5
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Mailbutler are categorized as Email Management
Unique Categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mailbutler
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Marketing and Advertising
13.6%
Management Consulting
6.8%
Financial Services
5.1%
Real Estate
5.1%
Media Production
5.1%
Other
64.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
With regards to the business plan, do you feel that you get your return on your investment?
2 Comments
ML
That's true and it all comes down to whether knowing that an email has been received and opened is critical to your business. I initially didn't think it...Read more
Mailbutler has no more discussions with answers
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