Compare Front and LiveAgent 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (67.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $15.00 1 agent / Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,532)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveAgent excels in ease of use, with users appreciating its intuitive ticketing system that allows for easy categorization of tickets by support department or project. This feature helps teams quickly identify and route tasks efficiently, making it a strong choice for small businesses.
- Users say that Front shines in email organization, with features like filtering, archiving, and snoozing emails that streamline communication. Reviewers highlight the clean overview of emails and the ability to use tags, which significantly reduces search time and enhances team collaboration.
- According to verified reviews, LiveAgent's ticket creation and response user experiences are highly rated, with users noting the system's efficiency in managing customer inquiries. This is particularly beneficial for businesses that prioritize quick and effective customer support.
- Reviewers mention that Front's integration of AI tools is a standout feature, helping users compose professional drafts and expand messages with just keywords. This capability is especially appreciated by teams looking to enhance their communication efficiency.
- G2 reviewers highlight that while LiveAgent is well-suited for small businesses, it may face challenges in meeting the specific workflow needs of larger organizations, as some users report configuration difficulties. This could be a consideration for businesses planning to scale.
- Users report that Front's initial setup is straightforward, which is a significant advantage for teams looking to get started quickly. However, some users feel that LiveAgent's user-friendly interface also contributes to a smooth onboarding experience, making it a competitive option for those prioritizing ease of implementation.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Front
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.9
1,295
Ease of Use
9.1
1,928
8.9
1,300
Ease of Setup
8.8
712
8.7
863
Ease of Admin
8.9
476
8.9
846
Quality of Support
9.1
1,644
9.1
1,234
Has the product been a good partner in doing business?
9.2
462
9.1
822
Product Direction (% positive)
9.3
1,799
8.9
1,258
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.0
777
|
Verified
8.9
266
|
Verified
9.0
776
|
Verified
8.9
289
|
Verified
8.7
756
|
Verified
8.8
283
|
Verified
8.8
712
|
Verified
8.8
243
|
Verified
8.6
573
|
Verified
9.0
308
8.7
701
|
Verified
9.2
287
|
Verified
8.9
716
|
Verified
8.7
260
|
Verified
8.6
442
|
Verified
Generative AI
7.8
63
8.2
30
8.2
63
8.1
30
Agentic AI - Help Desk
7.1
28
9.3
7
7.1
28
9.3
7
7.2
28
9.3
7
Communication Channels
8.7
233
|
Verified
8.7
652
|
Verified
9.2
280
|
Verified
9.0
715
|
Verified
8.7
234
|
Verified
9.1
695
|
Verified
8.3
210
|
Verified
8.6
537
|
Verified
7.8
131
8.7
379
|
Verified
Platform
8.3
217
|
Verified
7.9
413
|
Verified
8.4
287
|
Verified
8.4
664
|
Verified
8.8
259
|
Verified
8.7
526
|
Verified
8.5
231
|
Verified
8.6
377
|
Verified
8.3
230
|
Verified
8.5
647
|
Verified
8.3
236
|
Verified
8.8
694
|
Verified
Channels
8.9
630
8.7
5
8.6
528
8.3
5
7.9
476
8.3
5
Design
8.8
651
8.0
5
8.2
533
8.7
5
8.8
748
8.7
5
8.8
711
8.7
5
8.7
564
8.3
5
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.6
22
8.3
34
8.0
23
7.8
33
7.7
22
Communication
8.7
218
|
Verified
9.3
485
|
Verified
9.0
267
|
Verified
9.0
489
|
Verified
8.9
208
8.9
376
|
Verified
8.9
231
|
Verified
9.0
374
|
Verified
8.8
150
8.8
61
Internal Use
8.4
287
|
Verified
8.4
664
|
Verified
9.2
283
|
Verified
9.1
422
|
Verified
8.8
194
8.5
55
8.8
220
8.9
403
|
Verified
9.5
288
|
Verified
9.1
384
|
Verified
8.8
221
|
Verified
8.9
382
|
Verified
Generative AI
7.7
30
7.8
17
Self-Service Experience
8.3
55
9.1
322
8.5
53
8.9
305
8.0
53
8.9
273
8.2
51
8.1
41
8.4
50
8.3
45
Self-Service Platform
8.0
50
8.6
45
8.4
50
8.3
46
8.0
50
7.4
41
8.1
48
8.7
43
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
13
7.8
25
7.9(won by 0.1)
13
Process
9.1(won by 0.1)
196
9.0
56
8.8
160
9.3(won by 0.5)
252
8.8
172
9.1(won by 0.3)
196
Channels
9.5(won by 0.2)
241
9.3
248
9.1(won by 0.1)
192
9.0
232
8.8
183
9.3(won by 0.5)
249
8.4
133
9.1(won by 0.7)
186
9.1(won by default)
158
Feature Not Available
Insight
8.9
140
9.0(won by 0.1)
174
8.7
160
9.0(won by 0.3)
222
8.8
138
9.2(won by 0.4)
220
9.0
155
9.3(won by 0.3)
225
Generative AI
7.5
29
8.0
14
7.6
30
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and LiveAgent are categorized as Digital Customer Service Platforms, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
LiveAgent is categorized as Feedback Analytics, Chatbots, Call Center Infrastructure (CCI), Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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