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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (67.1% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Starting at $15.00 1 agent / Per Month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansLiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveAgent excels in ticket creation user experience, scoring 9.0 compared to Front's 8.8. Reviewers mention that LiveAgent's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that both products have strong quality of support, with both scoring 9.1. However, users on G2 highlight that LiveAgent's support team is particularly responsive and helpful, often resolving issues quickly.
- Users say that LiveAgent shines in email management, scoring 9.3 against Front's 9.5. Reviewers appreciate LiveAgent's seamless integration with email systems, allowing for effective tracking and management of customer communications.
- G2 users report that LiveAgent's automation features, particularly in ticket response, are highly effective, scoring 9.0 compared to Front's 8.9. Reviewers mention that the automation capabilities help streamline workflows and reduce response times.
- Reviewers mention that while both platforms offer good customization options, LiveAgent's user, role, and access management features score slightly lower at 8.7 compared to Front's 8.8. Users appreciate Front's more granular control over user permissions.
- Users report that LiveAgent's knowledge base feature is robust, scoring 9.1, while Front's is rated lower at 8.2. Reviewers highlight that LiveAgent's searchable articles and community forums provide valuable resources for both customers and support teams.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Free Trial
Front
Free Trial is available
LiveAgent
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.9
1,300
Ease of Use
9.1
1,910
8.9
1,305
Ease of Setup
8.8
692
8.7
868
Ease of Admin
8.9
471
8.9
845
Quality of Support
9.1
1,629
9.1
1,239
Has the product been a good partner in doing business?
9.2
457
9.1
821
Product Direction (% positive)
9.3
1,782
8.9
1,264
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.0
779
|
Verified
8.9
262
|
Verified
9.0
777
|
Verified
8.9
283
|
Verified
8.7
758
|
Verified
8.8
280
|
Verified
8.8
714
|
Verified
8.8
243
|
Verified
8.6
575
|
Verified
9.0
306
8.7
703
|
Verified
9.2
283
|
Verified
8.9
717
|
Verified
8.7
258
|
Verified
8.6
444
|
Verified
Generative AI
7.8
63
8.3
32
8.3
64
8.2
32
Agentic AI - Help Desk
7.2
29
9.4
9
7.2
29
9.4
9
7.3
29
9.4
9
Communication Channels
8.7
233
|
Verified
8.7
654
|
Verified
9.2
274
|
Verified
9.1
717
|
Verified
8.7
232
|
Verified
9.1
696
|
Verified
8.3
209
|
Verified
8.6
539
|
Verified
7.8
132
8.7
381
|
Verified
Platform
8.3
217
|
Verified
7.9
413
|
Verified
8.4
288
|
Verified
8.4
664
|
Verified
8.8
259
|
Verified
8.7
526
|
Verified
8.6
232
|
Verified
8.6
377
|
Verified
8.3
231
|
Verified
8.5
647
|
Verified
8.3
237
|
Verified
8.8
694
|
Verified
Channels
8.9
626
8.7
5
8.6
527
8.3
5
7.9
476
8.3
5
Design
8.8
650
8.0
5
8.2
532
8.7
5
8.8
745
8.7
5
8.8
707
8.7
5
8.7
563
8.3
5
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Channels
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Responses
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Platform
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI
Not enough data
8.1
6
Not enough data
8.3
6
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
8.6
22
8.3
34
8.0
23
7.8
33
7.7
22
Communication
8.7
217
|
Verified
9.3
485
|
Verified
8.9
264
|
Verified
9.0
489
|
Verified
8.9
206
8.9
376
|
Verified
8.9
229
|
Verified
9.0
374
|
Verified
8.8
150
8.8
61
Internal Use
8.4
288
|
Verified
8.4
664
|
Verified
9.2
281
|
Verified
9.1
422
|
Verified
8.9
193
8.5
55
8.8
219
8.9
403
|
Verified
9.5
285
|
Verified
9.1
384
|
Verified
8.8
219
|
Verified
8.9
382
|
Verified
Generative AI
7.7
31
7.8
17
Self-Service Experience
8.3
56
9.1
322
8.5
54
8.9
305
8.0
54
8.9
273
8.2
52
8.1
41
8.4
51
8.3
45
Self-Service Platform
8.1
51
8.6
45
8.4
51
8.3
46
8.1
51
7.4
41
8.2
49
8.7
43
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8
26
7.9(won by 0.1)
13
7.8
25
7.9(won by 0.1)
13
Process
9.1(won by 0.1)
195
9.0
56
8.8
158
9.3(won by 0.5)
252
8.8
171
9.1(won by 0.3)
196
Channels
9.5(won by 0.2)
239
9.3
248
9.1(won by 0.1)
191
9.0
232
8.8
181
9.3(won by 0.5)
249
8.4
131
9.1(won by 0.7)
186
9.1(won by default)
157
Feature Not Available
Insight
8.9
140
9.0(won by 0.1)
174
8.7
158
9.0(won by 0.3)
222
8.8
138
9.2(won by 0.4)
220
9.0
153
9.3(won by 0.3)
225
Generative AI
7.5
29
8.0
14
7.6
30
7.6
14
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and LiveAgent are categorized as Customer Communications Management, Live Chat, Social Customer Service, Complaint Management, Customer Self-Service, Digital Customer Service Platforms, Shared Inbox, and Help Desk
Unique Categories
LiveAgent is categorized as Feedback Analytics, Chatbots, Knowledge Management, Enterprise Feedback Management, Contact Center, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
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