# Front vs Kustomer Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in user satisfaction, boasting a higher star rating compared to Kustomer. Users appreciate its ability to organize daily tasks and provide visibility across client conversations, making it easier to resolve issues in real-time.
- **Users say** that Kustomer shines in its AI response time, which is noted as outstanding. Reviewers highlight that the AI effectively assists with queries and seamlessly transitions to human support when necessary, enhancing the overall customer service experience.
- **According to verified reviews** , Front's implementation process is praised for being quick and intuitive. New users have reported a smooth onboarding experience, with one stating they would rate the initial setup a perfect 10/10, which is a significant advantage for teams looking to get started quickly.
- **Reviewers mention** that Kustomer offers robust reporting features, allowing users to pull data in various ways. This flexibility is appreciated by those who need to track performance metrics, making it a strong choice for businesses focused on analytics.
- **Users highlight** that Front provides a collaborative environment, enabling team members to tag each other in conversations and share images easily. This feature enhances communication and context understanding, which is crucial for effective customer support.
- **G2 reviewers note** that while Kustomer has a visually appealing interface and reliable performance, some users feel it may not be as user-friendly as Front, particularly for smaller businesses. This could be a consideration for teams prioritizing ease of use over advanced features.



| | Front | Kustomer | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 2,499 | 558 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Mid-Market (66.3% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | Contact Us | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### Kustomer

Pros:
- Ease of Use (56 reviews)
- Features (42 reviews)

Cons:
- Slow Performance (21 reviews)
- Slow Loading (17 reviews)

---
## Ratings Comparison
| Rating | Front | Kustomer | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1964 reviews) | 8.9 (411 reviews) | 
  | **Ease of Use** | 9.1 (1982 reviews) | 8.8 (426 reviews) | 
  | **Ease of Setup** | 8.8 (765 reviews) | 8.7 (236 reviews) | 
  | **Ease of Admin** | 8.9 (479 reviews) | 8.2 (155 reviews) | 
  | **Quality of Support** | 9.1 (1690 reviews) | 9.0 (392 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (465 reviews) | 8.8 (151 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1843 reviews) | 8.8 (397 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Kustomer

#### Entry-Level Pricing

Plan: Kustomer Pricing 

Price: Contact Us

Key Features:
- Kustomer AI 

[Learn more about Kustomer](https://www.g2.com/products/kustomer/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 622 |
| **Kustomer** | 8.7/10 | 297 |

#### Ticket and Case Management

| Feature | Front | Kustomer | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (269 reviews) ✓ Verified | 9.2 (186 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (276 reviews) ✓ Verified | 9.1 (195 reviews) ✓ Verified | 
| **Workflow** | 8.9 (307 reviews) ✓ Verified | 8.9 (199 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (289 reviews) ✓ Verified | 8.9 (189 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 8.9 (166 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.8 (183 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (306 reviews) ✓ Verified | 9.2 (184 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (263 reviews) ✓ Verified | 9.2 (187 reviews) ✓ Verified | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.8 (67 reviews) | 7.9 (54 reviews) | 
| **AI Text Summarization** | 8.3 (65 reviews) | 8.5 (52 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | 7.9 (44 reviews) | 
| **Natural Language Interaction** | 7.1 (28 reviews) | 8.0 (45 reviews) | 
| **Proactive Assistance** | 7.2 (28 reviews) | 8.1 (44 reviews) | 

#### Communication Channels

| Feature | Front | Kustomer | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 8.9 (167 reviews) ✓ Verified | 
| **Email to Case** | 9.2 (298 reviews) ✓ Verified | 9.3 (198 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (238 reviews) ✓ Verified | 9.1 (169 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 8.5 (167 reviews) ✓ Verified | 
| **Voice** | 7.8 (133 reviews) | 8.7 (156 reviews) | 

#### Platform

| Feature | Front | Kustomer | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 7.9 (84 reviews) | 
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 8.7 (174 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 9.2 (125 reviews) ✓ Verified | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | 9.0 (130 reviews) ✓ Verified | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | 8.4 (166 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | 8.5 (160 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 933 |
| **Kustomer** | N/A | N/A |

#### Channels

| Feature | Front | Kustomer | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (633 reviews) | Not enough data | 
| **Open Listening** | 8.6 (528 reviews) | Not enough data | 
| **Physical Media** | 7.9 (476 reviews) | Not enough data | 

#### Design

| Feature | Front | Kustomer | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | Not enough data | 
| **Create Content** | 8.2 (533 reviews) | Not enough data | 
| **Personalization** | 8.8 (751 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (713 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.7 (564 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.3/10 | 72 |
| **Kustomer** | N/A | N/A |

#### Usability

| Feature | Front | Kustomer | 
|---|---|---|
| **All-Employee Access** | 8.8 (68 reviews) | Not enough data | 
| **Supporting Documents** | 8.9 (66 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Kustomer | 
|---|---|---|
| **Priority Case Alerts** | 8.3 (65 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1055 |
| **Kustomer** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Kustomer | 
|---|---|---|
| **Notes** | 9.2 (840 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (954 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (857 reviews) | Not enough data | 
| **Workflows** | 9.0 (765 reviews) | Not enough data | 
| **Templates** | 9.2 (919 reviews) | Not enough data | 
| **Integrations** | 8.7 (797 reviews) | Not enough data | 
| **Tagging System** | 9.3 (966 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Kustomer | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (648 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (770 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 926 |
| **Kustomer** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Kustomer | 
|---|---|---|
| **Unified Inbox** | 9.3 (817 reviews) | Not enough data | 
| **Filters** | 8.9 (821 reviews) | Not enough data | 
| **Reminders** | 9.1 (798 reviews) | Not enough data | 
| **Notifications** | 9.0 (840 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Kustomer | 
|---|---|---|
| **Calendar** | 8.5 (733 reviews) | Not enough data | 
| **Contacts** | 8.7 (711 reviews) | Not enough data | 
| **Task Management** | 8.7 (650 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Kustomer | 
|---|---|---|
| **Desktop Application** | 9.3 (798 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (729 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Responses

| Feature | Front | Kustomer | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Front | Kustomer | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Front | Kustomer | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Front | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 622 |
| **Kustomer** | 8.9/10 | 227 |

#### Conversational Platform

| Feature | Front | Kustomer | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | 8.9 (188 reviews) | 
| **Omnichannel** | 8.8 (386 reviews) | 9.1 (181 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 9.1 (167 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 9.0 (88 reviews) | 

#### Support Automation

| Feature | Front | Kustomer | 
|---|---|---|
| **Intelligent Routing** | 8.7 (414 reviews) | 9.0 (163 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 9.0 (178 reviews) | 
| **Transcripts** | 8.7 (379 reviews) | 9.3 (158 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 8.6 (90 reviews) | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | 8.3 (55 reviews) | 
| **AI Text Summarization** | 8.2 (108 reviews) | 8.4 (55 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 269 |
| **Kustomer** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Kustomer | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (244 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (232 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Kustomer | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (222 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (234 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Kustomer | 
|---|---|---|
| **Unified Inbox** | 9.0 (233 reviews) | Not enough data | 
| **Email Automation** | 8.7 (227 reviews) | Not enough data | 
| **Snooze** | 9.3 (245 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 557 |
| **Kustomer** | 8.4/10 | 255 |

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | 7.3 (44 reviews) | 
| **AI Text Summarization** | 8.3 (35 reviews) | 7.5 (44 reviews) | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | 7.0 (43 reviews) | 

#### Communication

| Feature | Front | Kustomer | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | 8.9 (157 reviews) ✓ Verified | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 8.9 (176 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (208 reviews) | 9.0 (146 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 8.8 (135 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (151 reviews) | 8.0 (85 reviews) | 

####  Internal Use

| Feature | Front | Kustomer | 
|---|---|---|
| **Customization ** | 8.4 (290 reviews) ✓ Verified | 8.7 (174 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | 9.0 (154 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (194 reviews) | 8.3 (91 reviews) | 
| **Knowledge Base** | 8.8 (220 reviews) | 8.8 (153 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.0 (158 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 9.0 (175 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Kustomer** | 8.5/10 | 108 |

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | 8.3 (33 reviews) | 

#### Self-Service Experience

| Feature | Front | Kustomer | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.8 (90 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.7 (86 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | 8.6 (67 reviews) | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.3 (50 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.6 (54 reviews) | 

#### Self-Service Platform

| Feature | Front | Kustomer | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 9.0 (58 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.9 (59 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | 8.5 (53 reviews) | 
| **Integrations** | 8.1 (48 reviews) | 9.0 (57 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 7.8 (20 reviews) | 
| **Multi-step Planning** | 9.4 (6 reviews) | 8.3 (20 reviews) | 
| **Cross-system Integration** | 9.2 (6 reviews) | 8.4 (20 reviews) | 
| **Adaptive Learning** | 9.7 (6 reviews) | 8.3 (20 reviews) | 
| **Natural Language Interaction** | 9.4 (6 reviews) | 8.3 (20 reviews) | 
| **Proactive Assistance** | 9.4 (6 reviews) | 8.4 (20 reviews) | 
| **Decision Making** | 9.4 (6 reviews) | 8.3 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Kustomer** | 9.0/10 | 54 |

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | 8.3 (25 reviews) | 
| **AI Text Summarization** | 7.8 (25 reviews) | 8.4 (25 reviews) | 

#### Process

| Feature | Front | Kustomer | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | 8.8 (41 reviews) | 
| **Tickets** | 8.8 (160 reviews) | 9.2 (46 reviews) | 
| **Macros** | 8.8 (172 reviews) | 9.5 (48 reviews) | 

#### Channels

| Feature | Front | Kustomer | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | 9.6 (47 reviews) | 
| **Social** | 9.1 (193 reviews) | 9.1 (44 reviews) | 
| **Live Chat** | 8.8 (185 reviews) | 9.3 (44 reviews) | 
| **Phone** | 8.4 (135 reviews) | 9.1 (43 reviews) | 
| **Text** | 9.1 (159 reviews) | 9.3 (43 reviews) | 

#### Insight

| Feature | Front | Kustomer | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | 9.1 (44 reviews) | 
| **Reporting** | 8.7 (160 reviews) | 8.7 (47 reviews) | 
| **Visitor Activity** | 8.8 (138 reviews) | 8.2 (41 reviews) | 
| **Help Desk** | 9.0 (156 reviews) | 8.7 (44 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.2/10 | 32 |
| **Kustomer** | 8.3/10 | 38 |

#### Generative AI

| Feature | Front | Kustomer | 
|---|---|---|
| **AI Text Generation** | 7.6 (30 reviews) | 8.1 (36 reviews) | 
| **AI Text Summarization** | 7.6 (30 reviews) | 8.3 (36 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Kustomer** | 8.4/10 | 10 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Kustomer | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (8 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.7 (8 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (8 reviews) | 
| **Multilingual Support** | Not enough data | 7.9 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Kustomer | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.1 (7 reviews) | 
| **Feedback Collection** | Not enough data | 8.1 (7 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (8 reviews) | 
| **Workflow Optimization** | Not enough data | 8.7 (9 reviews) | 

#### Automation

| Feature | Front | Kustomer | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.8 (8 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (8 reviews) | 
| **Document Processing** | Not enough data | 8.8 (7 reviews) | 

#### Autonomy

| Feature | Front | Kustomer | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.8 (7 reviews) | 
| **Adaptive Responses** | Not enough data | 9.2 (8 reviews) | 
| **Task Execution** | Not enough data | 8.6 (7 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Kustomer** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Kustomer | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Front (5):** [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Kustomer (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Kustomer | 
|---|---|---|
| **Small-Business** | 48.6% | 21.1% | 
| **Mid-Market** | 41.9% | 66.3% | 
| **Enterprise** | 9.5% | 12.6% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Accounting:** 3.9%
- **Real Estate:** 3.9%
- **Consumer Services:** 3.3%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Kustomer

- **Consumer Services:** 13.8%
- **Retail:** 11.2%
- **Health, Wellness and Fitness:** 5.8%
- **Apparel & Fashion:** 5.8%
- **Food & Beverages:** 5.4%
- **Consumer Goods:** 5.0%
- **Information Technology and Services:** 4.2%
- **Transportation/Trucking/Railroad:** 3.0%
- **Computer Software:** 2.8%
- **Financial Services:** 2.6%
- **Other:** 40.3%

---
## Alternatives

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- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)

### Alternatives to Kustomer

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3881 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7760 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

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## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Kustomer

- Title: [How can I post a note with out it closing](https://www.g2.com/discussions/34616-how-can-i-post-a-note-with-out-it-closing) — 1 comment
  > **Top comment:** "You can add internal note by clicking on note and it will be visible only for the users of your company :) "
- Title: [Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.](https://www.g2.com/discussions/34159-is-there-a-way-currently-follow-a-customer-in-different-ways-such-as-a-label-so-you-can-sort-your-follows-by-sales-shipping-issues-parts-replacement-follow-up-order-not-to-be-confused-with-the-labeling-of-a-interaction-but-current-interactions-that-) — 1 comment, 1 upvote
  > **Top comment:** "All the conversations are in your search field and they are shown in the timeline. "
- Title: [How can we get a ticket ID ?](https://www.g2.com/discussions/34157-how-can-we-get-a-ticket-id) — 1 comment, 1 upvote
  > **Top comment:** "The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will..."
- Title: [Is there a way for us to hear recordings of the voicemails? Or can we have a detailed view of the ticket's history like who merged tickets and such?](https://www.g2.com/discussions/30387-is-there-a-way-for-us-to-hear-recordings-of-the-voicemails-or-can-we-have-a-detailed-view-of-the-ticket-s-history-like-who-merged-tickets-and-such) — 1 comment
  > **Top comment:** "VM should be able to be heard once you pull up the customer's record. All emails, calls, and chats from that one person should pop up. "
- Title: [Will my pricing increase if I add additional agents?](https://www.g2.com/discussions/will-my-pricing-increase-if-i-add-additional-agents) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No. You can add as many team members as you want and your pricing per agent will stay the same."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-kustomer)