Compare Front and Jira Service Management 
At a Glance
Market Segments
Small-Business (49.2% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
0/agent/month
Front
Star Rating
(2,441)4.7 out of 5
Market Segments
Small-Business (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansJira Service Management
Star Rating
(966)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in customization options, with users highlighting the "possibilities of customization via the forms" and the effectiveness of "customizable queues and automation rules." This flexibility allows teams to tailor the software to their specific needs, making it particularly beneficial for organizations with complex workflows.
- Users say that Front stands out for its user-friendly interface, making it "very convenient and easy to use." Reviewers appreciate how straightforward the platform feels, which can significantly enhance day-to-day usability, especially for teams that prioritize ease of access and quick onboarding.
- According to verified reviews, Jira Service Management offers robust support features, with users noting that "the support and engineering teams work in the same environment," facilitating smoother collaboration. This integration can be a game-changer for teams needing quick resolutions to technical issues.
- Reviewers mention that Front's internal commenting feature is a "lifesaver," allowing team members to @mention colleagues directly within email threads. This capability streamlines communication and reduces the need for back-and-forth messaging, which can enhance overall team efficiency.
- G2 reviewers highlight that while Jira Service Management has a strong focus on automation, with features like "SLA tracking and asset management," some users find the initial setup process to be more complex compared to Front, which is praised for its intuitive onboarding experience.
- Users report that both platforms offer solid ticket collaboration features, but Front's shared drafts help teams stay aligned on complex issues, making it easier to manage tricky communications. This feature can be particularly useful for small businesses that rely heavily on collaborative efforts to resolve customer inquiries.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
Front
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
9.1
1,919
8.7
855
Ease of Use
9.1
1,935
8.2
862
Ease of Setup
8.8
719
8.0
468
Ease of Admin
8.9
476
8.0
366
Quality of Support
9.1
1,649
8.4
738
Has the product been a good partner in doing business?
9.2
462
8.7
343
Product Direction (% positive)
9.3
1,806
8.7
823
Features by Category
Ticket and Case Management
8.8
267
|
Verified
9.0
82
8.9
267
|
Verified
9.0
80
8.9
291
|
Verified
8.9
83
8.8
284
|
Verified
8.9
79
8.8
243
|
Verified
8.8
80
9.0
308
8.8
80
9.2
289
|
Verified
9.2
80
8.7
260
|
Verified
8.5
77
Generative AI
7.8
63
7.9
54
8.3
64
7.9
53
Agentic AI - Help Desk
7.1
28
8.3
41
7.1
28
8.5
40
7.2
28
8.3
40
Communication Channels
8.7
234
|
Verified
8.9
81
9.1
281
|
Verified
8.9
80
8.7
235
|
Verified
8.3
73
8.3
210
|
Verified
8.1
71
7.8
132
7.9
68
Platform
8.3
217
|
Verified
8.1
83
8.4
287
|
Verified
8.4
86
8.8
259
|
Verified
8.9
87
8.5
231
|
Verified
8.8
83
8.3
230
|
Verified
8.7
83
8.3
236
|
Verified
8.7
80
Administration
Not enough data
8.9
166
|
Verified
Not enough data
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
Not enough data
8.8
178
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Not enough data
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
652
Not enough data
8.2
533
Not enough data
8.8
750
Not enough data
8.8
712
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
67
Not enough data
8.8
65
Not enough data
8.9
68
Not enough data
Reporting
8.2
64
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
813
Not enough data
8.9
818
Not enough data
9.1
796
Not enough data
9.0
837
Not enough data
Coordination Tools
8.5
732
Not enough data
8.7
709
Not enough data
8.7
649
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
239
Not enough data
7.6
225
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
232
Not enough data
8.7
225
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
137
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
35
Not enough data
8.3
35
Not enough data
7.8
33
Not enough data
Communication
8.7
219
|
Verified
Not enough data
9.0
268
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
151
Not enough data
Internal Use
8.4
287
|
Verified
8.4
86
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
289
|
Verified
Not enough data
8.8
222
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
184
Not enough data
8.4(won by default)
134
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Incident Management
Not enough data
8.7
308
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
75
Not enough data
8.2
74
Not enough data
8.3
72
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Jira Service Management are categorized as Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, Service Desk, and IT Alerting
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.6%
Other
64.3%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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