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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (67.7% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansIdeagen Mail Manager
Star Rating
(136)4.3 out of 5
Market Segments
Small-Business (67.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Ideagen Mail ManagerSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in ease of use with a score of 9.2, while Ideagen Mail Manager falls behind at 8.4. Reviewers mention that Front's intuitive interface and streamlined workflows significantly enhance productivity, making it easier for small businesses to manage their communications.
- Reviewers say that Front's quality of support is notably higher at 9.1 compared to Ideagen Mail Manager's 7.6. Users on G2 highlight Front's responsive customer service and extensive knowledge base, which help resolve issues quickly and effectively.
- Users report that Front shines in the area of email automation, scoring 8.7, while Ideagen Mail Manager scores 8.2. Reviewers mention that Front's automation features, such as customizable workflows and automated responses, save time and reduce manual effort.
- Reviewers mention that Front's unified inbox feature, rated at 9.0, is a standout, allowing users to manage all their communications in one place. In contrast, Ideagen Mail Manager's unified inbox scores 7.8, which some users find less efficient for handling multiple channels.
- Users on G2 report that Front's predefined rules feature, scoring 8.5, is highly effective for organizing emails automatically, while Ideagen Mail Manager's score of 6.7 indicates a less robust offering in this area. Reviewers say that Front's flexibility in setting rules enhances email management significantly.
- Reviewers mention that Front's integration with Gmail, scoring 8.6, is superior to Ideagen Mail Manager's 6.0. Users report that Front's seamless integration allows for better synchronization and workflow between email and other tools, which is crucial for small businesses relying on Gmail.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Ideagen Mail Manager
No pricing availableFree Trial
Front
Free Trial is available
Ideagen Mail Manager
No trial information availableRatings
Meets Requirements
9.1
1,894
8.5
111
Ease of Use
9.1
1,910
8.6
114
Ease of Setup
8.8
692
8.0
69
Ease of Admin
8.9
471
8.0
47
Quality of Support
9.1
1,629
7.8
98
Has the product been a good partner in doing business?
9.2
457
8.6
45
Product Direction (% positive)
9.3
1,782
8.6
112
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
8.4
69
9.1
237
7.1
57
7.6
225
7.2
61
8.4
227
6.8
57
Integrations
8.0
217
8.7
81
8.4
226
5.0
30
7.4
207
6.1
30
Time Management
9.0
228
7.7
44
8.7
223
7.9
47
9.3
234
5.8
36
Generative AI
7.7
136
4.7
20
7.2
129
4.6
19
7.8
134
4.9
21
Agentic AI - Email Management
6.6
34
4.0
8
7.2
34
6.7
7
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Ideagen Mail Manager are categorized as Email Management
Unique Categories
Ideagen Mail Manager has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ideagen Mail Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Architecture & Planning
34.6%
Construction
21.1%
Civil Engineering
14.3%
Mechanical or Industrial Engineering
7.5%
Consulting
3.0%
Other
19.5%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Ideagen Mail Manager has no discussions with answers
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