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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHive
Star Rating
(655)4.6 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its email integration capabilities, particularly with its shared inbox feature, which allows teams to collaborate effectively on customer communications. In contrast, Hive's project management tools are highlighted for their flexibility and ease of use, making it a favorite among users who prioritize task management.
- Reviewers mention that Hive offers a free entry-level price, making it accessible for small businesses, while Front's starting price of $25.00 is seen as a barrier for some users. However, users on G2 note that Front's robust features justify the cost for teams that require advanced email management.
- G2 users indicate that both products have similar ease of use scores, but Hive shines in ease of setup, with users reporting a smoother onboarding experience compared to Front, which some find requires more time to configure.
- Reviewers say that Front's quality of support is commendable, with a score of 9.1, but Hive edges ahead with a score of 9.3, as users appreciate the responsiveness and helpfulness of Hive's support team when issues arise.
- Users report that both products have strong product direction, but Hive's higher score of 9.6 suggests a more positive outlook among users regarding future updates and feature enhancements, which is crucial for businesses looking for long-term solutions.
- Reviewers mention that while Front has a strong focus on email management, Hive's versatility in project management and collaboration tools makes it a more comprehensive solution for teams that need to manage multiple workflows simultaneously.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Hive
Hive Free
Free
Best for light project management.
- My Actions to-do list
- Unlimited task management
- Gantt, Kanban, summary and calendar views
Free Trial
Front
Free Trial is available
Hive
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.2
548
Ease of Use
9.1
1,910
9.1
550
Ease of Setup
8.8
692
9.3
272
Ease of Admin
8.9
471
9.0
181
Quality of Support
9.1
1,629
9.3
492
Has the product been a good partner in doing business?
9.2
457
9.4
181
Product Direction (% positive)
9.3
1,782
9.6
524
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Tasks
Not enough data
9.4
300
|
Verified
Not enough data
9.3
300
|
Verified
Not enough data
9.2
291
|
Verified
Not enough data
9.1
295
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.8
276
|
Verified
Not enough data
8.9
259
|
Verified
Projects
Not enough data
9.2
266
|
Verified
Not enough data
9.0
240
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
8.8
264
|
Verified
Not enough data
9.1
274
|
Verified
Not enough data
7.7
132
Not enough data
8.4
192
Not enough data
8.8
243
|
Verified
Not enough data
8.1
137
Not enough data
8.4
205
|
Verified
Not enough data
8.4
183
|
Verified
Resource Management
Not enough data
8.2
180
|
Verified
Not enough data
8.6
194
|
Verified
Not enough data
8.8
215
|
Verified
Project Monitoring
Not enough data
8.2
174
|
Verified
Not enough data
8.5
185
|
Verified
Not enough data
8.7
225
|
Verified
Generative AI
Not enough data
7.4
86
Not enough data
7.2
87
Agentic AI - Project Management
Not enough data
7.6
21
Not enough data
8.2
21
Not enough data
7.9
21
Not enough data
8.0
21
Not enough data
7.4
21
Not enough data
7.7
21
Not enough data
8.3
21
Portfolio Management
Not enough data
8.6
69
Not enough data
9.3
72
Not enough data
8.7
70
Not enough data
Feature Not Available
Project Management
Not enough data
9.0
74
Not enough data
8.9
74
Not enough data
8.7
70
Resource Management
Not enough data
8.7
70
Not enough data
8.7
69
Not enough data
8.8
71
Data & Analytics
Not enough data
8.7
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
8.4
69
Strategy - Project and Portfolio Management
Not enough data
8.5
48
Not enough data
8.9
49
Not enough data
8.8
49
Not enough data
8.5
49
Not enough data
8.9
49
Not enough data
8.6
49
Not enough data
8.8
48
Not enough data
8.9
49
Not enough data
9.0
49
Not enough data
8.8
49
Analytics
Not enough data
9.5
18
Execution
Not enough data
9.7
18
Not enough data
9.5
18
Not enough data
9.7
17
Roadmapping
Not enough data
8.7
18
Not enough data
9.3
17
Business Instant Messaging
Not enough data
9.1
98
Not enough data
8.9
106
Not enough data
8.5
99
Business Instant Messaging
Not enough data
8.4
55
Not enough data
8.3
57
Business Instant Messaging
Not enough data
7.9
96
Not enough data
9.2
105
Not enough data
8.9
87
Generative AI - Business Instant Messaging
Not enough data
8.9
18
AI - Business Instant Messaging
Not enough data
8.8
16
Not enough data
8.8
18
Not enough data
8.6
17
Not enough data
8.8
17
Agentic AI - Business Instant Messaging
Not enough data
9.0
10
Not enough data
9.3
10
Grammar
Not enough data
7.5
10
Not enough data
8.1
8
Not enough data
8.8
8
Formatting
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
7.5
8
Content
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.4
7
Product Type
Not enough data
9.0
8
Not enough data
Feature Not Available
Generative AI
Not enough data
9.2
6
Not enough data
8.1
6
Setup
Not enough data
8.8
81
Not enough data
9.1
85
Not enough data
8.6
87
Not enough data
8.9
92
Management
Not enough data
8.8
84
Not enough data
8.4
76
Not enough data
8.0
80
Generative AI
Not enough data
7.6
53
Agentic AI - Workflow Management
Not enough data
7.7
14
Not enough data
7.9
15
Not enough data
7.8
15
Not enough data
8.1
15
Not enough data
7.7
14
Not enough data
8.0
14
Not enough data
8.0
14
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Communication
Not enough data
9.9
16
Not enough data
9.9
16
Not enough data
9.3
17
Not enough data
9.3
17
Goal Creation
Not enough data
9.0
13
Not enough data
9.1
13
Not enough data
Feature Not Available
Not enough data
9.7
15
Agentic AI - Objectives and Key Results (OKR)
Not enough data
9.4
6
Not enough data
10.0
6
Tasks
Not enough data
9.6
46
Not enough data
9.3
44
Not enough data
9.2
43
Agentic AI - Kanban Project Management
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
9.2
10
Kanban Boards
Not enough data
9.4
44
Not enough data
9.5
45
Not enough data
9.7
44
Planning
Not enough data
9.2
44
Not enough data
8.9
39
Not enough data
9.0
39
Platform Basics
Not enough data
9.2
37
Not enough data
9.4
36
Not enough data
9.3
34
Not enough data
8.3
31
Not enough data
9.0
35
Not enough data
8.7
36
Content Planning
Not enough data
9.4
34
Not enough data
9.3
38
Not enough data
9.5
34
Marketing Campaign Performance
Not enough data
8.4
30
Not enough data
9.2
34
Agentic AI - Marketing Calendar
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
8.8
10
Other Features
Not enough data
8.7
34
Not enough data
8.8
33
Task Creation
Not enough data
9.4
49
Not enough data
9.4
48
Not enough data
9.1
50
Not enough data
8.6
45
Task Management
Not enough data
9.4
50
Not enough data
9.3
48
Not enough data
9.1
46
Not enough data
9.1
46
Generative AI
Not enough data
7.5
19
Not enough data
7.6
19
Automation
Not enough data
9.0
42
Not enough data
8.9
41
Not enough data
8.7
39
Administration
Not enough data
8.9
41
Not enough data
8.6
41
Not enough data
8.9
40
Project management
Not enough data
9.2
40
Not enough data
8.9
42
Not enough data
8.9
44
Not enough data
8.9
41
Not enough data
8.9
40
Not enough data
8.6
39
Not enough data
8.8
41
Workload
Not enough data
8.8
40
Not enough data
8.8
39
Not enough data
8.3
39
Not enough data
8.6
38
Communication & Collaboration
Not enough data
8.7
40
Not enough data
9.0
39
Not enough data
9.2
42
Cost Management
Not enough data
8.2
40
Not enough data
8.1
37
Not enough data
8.2
37
Integration
Not enough data
8.2
38
Not enough data
8.4
37
Not enough data
8.2
38
Generative AI
Not enough data
7.7
20
Not enough data
7.5
20
Agentic AI - Work Management
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
8.3
13
Not enough data
8.1
13
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Customization
Not enough data
9.2
24
Not enough data
8.9
22
Not enough data
9.0
21
Not enough data
8.8
23
Additional Functionality
Not enough data
8.8
21
Not enough data
Feature Not Available
Not enough data
9.5
24
Not enough data
7.7
19
Not enough data
7.5
10
Sorting & Filtering
8.3
235
9.5
7
9.1
237
9.5
7
7.6
225
9.5
7
8.4
227
9.5
7
Integrations
8.0
217
9.8
7
8.4
226
9.8
7
7.4
207
9.8
7
Time Management
9.0
228
9.0
7
8.7
223
9.8
7
9.3
234
8.6
7
Generative AI
7.7
136
9.8
7
7.2
129
9.8
7
7.8
134
9.8
7
Agentic AI - Email Management
6.6
34
9.5
7
7.2
34
9.8
7
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Proofing Features - Online Proofing
Not enough data
7.9
12
Not enough data
Feature Not Available
Not enough data
8.3
12
Platform - Online Proofing
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
Feature Not Available
Workflow and Collaboration - Online Proofing
Not enough data
9.0
12
Not enough data
9.2
12
Agentic AI - Google Workspace Project Management
Not enough data
10.0
6
Not enough data
9.7
6
Agentic AI - Marketing Resource Management
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
10.0
6
Agentic AI - Note-Taking Software
Not enough data
Not enough data
Time Tracking
Not enough data
8.7
54
Not enough data
9.4
59
Not enough data
8.3
53
Client Invoicing
Not enough data
7.9
46
Not enough data
7.5
42
Not enough data
8.0
46
Mobile Time Tracking
Not enough data
9.1
53
Administration
Not enough data
8.8
52
Not enough data
9.1
57
Not enough data
9.1
58
Not enough data
Feature Not Available
Not enough data
9.3
57
Platform
Not enough data
9.1
53
Not enough data
8.5
42
Not enough data
8.2
38
Not enough data
9.3
56
Not enough data
9.0
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Front and Hive are categorized as Email Management
Unique Categories
Hive is categorized as Marketing Calendar, Work Management, Business Instant Messaging, Kanban Project Management, Objectives and Key Results (OKR), Workflow Management, AI Writing Assistant, Strategy and Innovation Roadmapping Tools, Project and Portfolio Management, Online Proofing, Online Form Builder, Google Workspace Project Management, Note-Taking Software, Task Management, Time Tracking, Project Management, and Marketing Resource Management
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Marketing and Advertising
23.0%
Information Technology and Services
7.2%
Computer Software
5.8%
Non-Profit Organization Management
4.5%
Consumer Services
4.1%
Other
55.5%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Can I control who sees what in my Hive workspace?
2 Comments
JH
Yep! And your Admin could set those controls for you if you can't.Read more
How does your pricing work?
1 Comment
Official Response from Hive
Hive costs are priced at $12 per user per month (up to 100 users). You can sign up for a monthly or annual plan. The annual plan comes with an additional 10%...Read more
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