# Front vs Helpshift Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in collaboration features, making it a preferred choice for teams. Users appreciate the ability to chat while drafting emails, which enhances communication and efficiency. In contrast, Helpshift, while user-friendly, is more focused on ticket management and customer support tasks.
- **Users say** that Helpshift is particularly effective for tracking customer queries and managing support tickets, with one reviewer highlighting its ease of use for everyday tasks. However, it may not offer the same level of collaborative tools that Front provides, which could be a drawback for teams needing real-time communication.
- **Reviewers mention** that Front's user interface is solid and has seen continuous improvements, which contributes to a better overall experience. Helpshift, while also praised for its user-friendliness, has not received the same level of recent updates, which may affect its long-term appeal.
- **According to verified reviews** , Front's integration capabilities are a significant advantage, allowing users to streamline their workflows effectively. Helpshift does offer integrations, but users have noted that its primary strength lies in customer support rather than broader team collaboration.
- **Users highlight** that Helpshift's offline FAQ feature is a valuable tool for customer support, enabling users to access information without an internet connection. However, Front's automation and AI features are noted for saving time and enhancing productivity, which could be more beneficial for businesses looking to optimize their communication processes.
- **G2 reviewers indicate** that while Helpshift is well-suited for mid-market companies focusing on customer support, Front's appeal to small businesses with its pricing and collaborative features makes it a versatile option for a wider range of users. This difference in target market could influence a buyer's decision based on their specific needs.



| | Front | Helpshift | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 2,485 | 381 | 
| **Largest Market Segment** | Small-Business (48.8% of reviews) | Mid-Market (62.3% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | No pricing available | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (340 reviews)
- Communication (258 reviews)

Cons:
- Missing Features (137 reviews)
- Email Issues (127 reviews)

### Helpshift

Pros:
- Ease of Use (3 reviews)
- Features (3 reviews)

Cons:
- Connection Issues (2 reviews)
- Software Unresponsiveness (2 reviews)

---
## Ratings Comparison
| Rating | Front | Helpshift | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1950 reviews) | 8.6 (295 reviews) | 
  | **Ease of Use** | 9.1 (1968 reviews) | 8.8 (295 reviews) | 
  | **Ease of Setup** | 8.8 (751 reviews) | 8.2 (139 reviews) | 
  | **Ease of Admin** | 8.9 (479 reviews) | 8.4 (138 reviews) | 
  | **Quality of Support** | 9.1 (1676 reviews) | 8.4 (275 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (465 reviews) | 8.5 (134 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1834 reviews) | 7.9 (288 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Helpshift

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 612 |
| **Helpshift** | 8.3/10 | 254 |

#### Ticket and Case Management

| Feature | Front | Helpshift | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 8.7 (161 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (272 reviews) ✓ Verified | 8.7 (163 reviews) ✓ Verified | 
| **Workflow** | 8.9 (304 reviews) ✓ Verified | 8.5 (167 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (290 reviews) ✓ Verified | 8.5 (169 reviews) | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 8.1 (122 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 8.5 (164 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (302 reviews) ✓ Verified | 8.3 (161 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 8.4 (87 reviews) | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.8 (66 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (64 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (28 reviews) | Feature Not Available | 

#### Communication Channels

| Feature | Front | Helpshift | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 8.6 (150 reviews) ✓ Verified | 
| **Email to Case** | 9.1 (291 reviews) ✓ Verified | 8.4 (150 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 8.7 (125 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 8.0 (44 reviews) | 
| **Voice** | 7.8 (133 reviews) | 9.0 (18 reviews) | 

#### Platform

| Feature | Front | Helpshift | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 8.5 (74 reviews) ✓ Verified | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.1 (126 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 8.4 (75 reviews) ✓ Verified | 
| **Integration** | 8.6 (240 reviews) ✓ Verified | 8.2 (65 reviews) ✓ Verified | 
| **Reporting** | 8.2 (236 reviews) ✓ Verified | 7.8 (139 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (239 reviews) ✓ Verified | 7.8 (144 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 931 |
| **Helpshift** | N/A | N/A |

#### Channels

| Feature | Front | Helpshift | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (632 reviews) | Not enough data | 
| **Open Listening** | 8.6 (528 reviews) | Not enough data | 
| **Physical Media** | 7.9 (476 reviews) | Not enough data | 

#### Design

| Feature | Front | Helpshift | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | Not enough data | 
| **Create Content** | 8.2 (533 reviews) | Not enough data | 
| **Personalization** | 8.8 (750 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (713 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.7 (564 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Helpshift** | N/A | N/A |

#### Usability

| Feature | Front | Helpshift | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Helpshift | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1052 |
| **Helpshift** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Helpshift | 
|---|---|---|
| **Notes** | 9.2 (837 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (952 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (855 reviews) | Not enough data | 
| **Workflows** | 9.0 (764 reviews) | Not enough data | 
| **Templates** | 9.2 (916 reviews) | Not enough data | 
| **Integrations** | 8.7 (796 reviews) | Not enough data | 
| **Tagging System** | 9.3 (963 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Helpshift | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (648 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (769 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 924 |
| **Helpshift** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Helpshift | 
|---|---|---|
| **Unified Inbox** | 9.3 (815 reviews) | Not enough data | 
| **Filters** | 8.9 (820 reviews) | Not enough data | 
| **Reminders** | 9.1 (798 reviews) | Not enough data | 
| **Notifications** | 9.0 (840 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Helpshift | 
|---|---|---|
| **Calendar** | 8.5 (733 reviews) | Not enough data | 
| **Contacts** | 8.7 (710 reviews) | Not enough data | 
| **Task Management** | 8.7 (650 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Helpshift | 
|---|---|---|
| **Desktop Application** | 9.3 (797 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpshift** | 8.8/10 | 27 |

#### Responses

| Feature | Front | Helpshift | 
|---|---|---|
| **Customization** | Not enough data | 9.0 (24 reviews) | 
| **Control** | Not enough data | 8.5 (24 reviews) | 
| **Route To Human** | Not enough data | 8.9 (23 reviews) | 
| **Menu bars** | Not enough data | 8.8 (22 reviews) | 
| **Drip sequences** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Front | Helpshift | 
|---|---|---|
| **Live chat** | Not enough data | 9.4 (21 reviews) | 
| **Integrations** | Not enough data | 9.2 (22 reviews) | 
| **Branding** | Not enough data | 8.5 (22 reviews) | 
| **Analytics** | Not enough data | 8.2 (21 reviews) | 
| **A/B testing** | Not enough data | 9.0 (15 reviews) | 
| **Role-based access** | Not enough data | 8.6 (20 reviews) | 
| **Collection of information** | Not enough data | 8.9 (22 reviews) | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 621 |
| **Helpshift** | 8.7/10 | 35 |

#### Conversational Platform

| Feature | Front | Helpshift | 
|---|---|---|
| **Personalization** | 8.8 (492 reviews) | 9.0 (27 reviews) | 
| **Omnichannel** | 8.8 (385 reviews) | 8.8 (21 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 8.7 (24 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 8.7 (21 reviews) | 

#### Support Automation

| Feature | Front | Helpshift | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | 8.8 (23 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 8.5 (28 reviews) | 
| **Transcripts** | 8.7 (378 reviews) | 8.8 (24 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 8.2 (23 reviews) | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (108 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 266 |
| **Helpshift** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Helpshift | 
|---|---|---|
| **Attachment Search** | 8.3 (236 reviews) | Not enough data | 
| **Tags** | 9.1 (241 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (226 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Helpshift | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (232 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Helpshift | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (226 reviews) | Not enough data | 
| **Snooze** | 9.3 (242 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (138 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Multilingual Customer Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Platform

| Feature | Front | Helpshift | 
|---|---|---|
| **Multilingualism** | Not enough data | Not enough data | 
| **Quality** | Not enough data | Not enough data | 
| **Real-Time** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Self-Improving** | Not enough data | Not enough data | 
| **Volume** | Not enough data | Not enough data | 

#### Channel

| Feature | Front | Helpshift | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Privacy** | Not enough data | Not enough data | 
| **Anonymity** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 556 |
| **Helpshift** | 8.8/10 | 190 |

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | Not enough data | 
| **AI Text Summarization** | 8.3 (35 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | Feature Not Available | 

#### Communication

| Feature | Front | Helpshift | 
|---|---|---|
| **Pop-up Chat** | 8.7 (220 reviews) ✓ Verified | 8.6 (110 reviews) ✓ Verified | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 8.4 (120 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (208 reviews) | 8.7 (86 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 8.9 (105 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (151 reviews) | 9.3 (14 reviews) | 

####  Internal Use

| Feature | Front | Helpshift | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.1 (126 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (284 reviews) ✓ Verified | 9.2 (102 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (194 reviews) | 8.8 (77 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.0 (97 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 8.8 (83 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 8.8 (92 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Helpshift** | 8.6/10 | 211 |

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Front | Helpshift | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 8.8 (148 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 8.5 (138 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.2 (51 reviews) | 8.9 (21 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 8.9 (21 reviews) | 

#### Self-Service Platform

| Feature | Front | Helpshift | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 8.1 (22 reviews) | 
| **Automation** | 8.4 (50 reviews) | 8.6 (23 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | 8.2 (17 reviews) | 
| **Integrations** | 8.1 (48 reviews) | 8.6 (23 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.2 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 9.7 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (6 reviews) | Feature Not Available | 
| **Decision Making** | 9.4 (6 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Helpshift** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (25 reviews) | Not enough data | 

#### Process

| Feature | Front | Helpshift | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | Not enough data | 
| **Tickets** | 8.8 (160 reviews) | Not enough data | 
| **Macros** | 8.8 (172 reviews) | Not enough data | 

#### Channels

| Feature | Front | Helpshift | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | Not enough data | 
| **Social** | 9.1 (193 reviews) | Not enough data | 
| **Live Chat** | 8.8 (185 reviews) | Not enough data | 
| **Phone** | 8.4 (135 reviews) | Not enough data | 
| **Text** | 9.1 (159 reviews) | Not enough data | 

#### Insight

| Feature | Front | Helpshift | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | Not enough data | 
| **Reporting** | 8.7 (160 reviews) | Not enough data | 
| **Visitor Activity** | 8.8 (138 reviews) | Not enough data | 
| **Help Desk** | 9.0 (156 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Helpshift** | N/A | N/A |

#### Generative AI

| Feature | Front | Helpshift | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (30 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Helpshift | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Helpshift | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Front | Helpshift | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Front | Helpshift | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Helpshift** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Helpshift | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Front (6):** [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Helpshift (2):** [Chatbots Software](https://www.g2.com/categories/chatbots), [Multilingual Customer Support Software](https://www.g2.com/categories/multilingual-customer-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Helpshift | 
|---|---|---|
| **Small-Business** | 48.8% | 21.7% | 
| **Mid-Market** | 41.7% | 62.3% | 
| **Enterprise** | 9.5% | 16.0% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.0%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.5%
- **Transportation/Trucking/Railroad:** 5.5%
- **Marketing and Advertising:** 4.6%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.6%
- **Other:** 45.8%

#### Helpshift

- **Computer Games:** 22.6%
- **Entertainment:** 8.3%
- **Banking:** 6.8%
- **Financial Services:** 6.8%
- **Consumer Services:** 5.6%
- **Consumer Goods:** 5.0%
- **Computer Software:** 4.7%
- **Information Technology and Services:** 4.5%
- **Transportation/Trucking/Railroad:** 3.9%
- **Retail:** 3.6%
- **Other:** 28.2%

---
## Alternatives

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- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (845 reviews)

### Alternatives to Helpshift

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6981 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3872 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7347 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (557 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Helpshift

- Title: [How can I improve my customer satisfaction if I have few staff handling Helpshift?](https://www.g2.com/discussions/como-puedo-mejorar-la-satisfaccion-de-mis-clientes-si-tengo-poco-personal-que-maneje-helpshift) — 2 comments, 1 upvote
  > **Top comment:** "You should increase your staff in such a way that the response time is compensated with the use of this tool."
- Title: [What's the best way to correctly set up Helpshift Analytics?](https://www.g2.com/discussions/what-s-the-best-way-to-correctly-set-up-helpshift-analytics) — 1 comment, 1 upvote
  > **Top comment:** "Honestly, your Helpshift account manager is the best way to set up Analytics. They will set up a call and walk you through the process as well as make sure..."
- Title: [What would be the best way to receive notifications of chats waiting to be answered.](https://www.g2.com/discussions/what-would-be-the-best-way-to-receive-notifications-of-chats-waiting-to-be-answered) — 1 comment, 1 upvote
  > **Top comment:** "You can create time based automations with add as an action internal note with notification of one of agents. "

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-helpshift)