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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (60.6% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$29.00 1 per agent
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansHelpDesk
Star Rating
(34)4.6 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 per agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its ticket creation user experience, scoring 9.0, while HelpDesk received a slightly higher score of 9.4. Reviewers mention that HelpDesk's interface is more intuitive for new users, making it easier to navigate through ticket creation.
- Reviewers mention that Front's workflow management is rated at 9.0, which is higher than HelpDesk's 8.8. Users on G2 appreciate Front's ability to customize workflows to fit their specific needs, enhancing overall productivity.
- G2 users highlight that Front's response automation feature is rated at 8.9, which is on par with HelpDesk. However, users say that Front's automation capabilities are more robust, allowing for more complex rules and triggers that streamline responses.
- Users report that HelpDesk shines in its ease of setup, scoring 9.7 compared to Front's 8.8. Reviewers mention that HelpDesk's onboarding process is straightforward, making it a preferred choice for teams looking to get started quickly.
- Reviewers mention that Front's quality of support is rated at 9.1, slightly higher than HelpDesk's 9.0. Users on G2 appreciate Front's responsive customer service, often highlighting the quick turnaround times for resolving issues.
- Users say that HelpDesk offers better mobile user support, scoring 9.4 compared to Front's 8.4. Reviewers mention that HelpDesk's mobile application is more user-friendly, allowing for seamless ticket management on the go.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
HelpDesk
Team
$29.00
1 per agent
Simple email management tool for teams with 24/7 chat support and unlimited free viewer accounts (a user that can browse and read tickets)
- All messages in one dashboard
- Robust customer data in tickets
- Automations to finish tasks quicker
Free Trial
Front
Free Trial is available
HelpDesk
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
9.0
28
Ease of Use
9.1
1,910
9.2
29
Ease of Setup
8.8
692
9.8
7
Ease of Admin
8.9
471
9.4
8
Quality of Support
9.1
1,629
9.0
28
Has the product been a good partner in doing business?
9.2
457
9.2
8
Product Direction (% positive)
9.3
1,782
7.5
28
Features by Category
Ticket and Case Management
8.8
265
|
Verified
9.4
26
8.9
262
|
Verified
9.2
26
8.9
283
|
Verified
8.9
24
8.8
280
|
Verified
9.0
24
8.8
243
|
Verified
Feature Not Available
9.0
306
8.8
24
9.2
283
|
Verified
9.1
25
8.7
258
|
Verified
Feature Not Available
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Feature Not Available
9.2
274
|
Verified
8.8
25
8.7
232
|
Verified
9.1
20
8.3
209
|
Verified
8.5
17
7.8
132
Feature Not Available
Platform
8.3
217
|
Verified
9.5
7
8.4
288
|
Verified
9.0
8
8.8
259
|
Verified
9.3
9
8.6
232
|
Verified
9.7
5
8.3
231
|
Verified
8.8
12
8.3
237
|
Verified
9.1
13
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
9.0
8
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and HelpDesk are categorized as Help Desk
Unique Categories
HelpDesk has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HelpDesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Computer Software
24.2%
Marketing and Advertising
15.2%
Consumer Services
9.1%
Information Technology and Services
6.1%
Higher Education
6.1%
Other
39.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
HelpDesk has no discussions with answers
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