Link copied to clipboard # Front vs Gorgias Comparison - What are their main differences? Share [ Export ](/compare/front/gorgias/export.csv) FrontGorgias[+ Add Product](#) Pricing **Front** Free Trial **$25.00** 1 user/month · Starter **$65.00** 1 user/month · Professional **$105.00** 1 user/month · Enterprise **Gorgias** Free Trial **$10.00** · Starter **$50.00** · Basic **$300.00** · Pro **$750.00** · Advanced **Contact Us** · Enterprise Show more **Pricing Insights** from reviews Perceived Cost **Front** $$$$$ **Gorgias** $$$$$ Average Discount **Front** 10%1% more **Gorgias** 9% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Front** 6 months Based on 100 responses **Gorgias** 6 months Based on 100 responses Return on Investment **Front** 6 months Based on 100 responses **Gorgias** 6 months Based on 100 responses ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") ![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Front** [ Ease of Use (340) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117313&qs=pros-and-cons#reviews)[ Communication (258) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1117569&qs=pros-and-cons#reviews)[ Missing Features (137) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1123763&qs=pros-and-cons#reviews)[ Email Issues (127) ](https://www.g2.com/products/front/reviews?filters%5Bsentiment_snippet%5D=1118157&qs=pros-and-cons#reviews) **Gorgias** [ Ease of Use (28) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748454&qs=pros-and-cons#reviews)[ Integrations (24) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1749556&qs=pros-and-cons#reviews)[ Learning Curve (8) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748880&qs=pros-and-cons#reviews)[ Expensive (7) ](https://www.g2.com/products/gorgias/reviews?filters%5Bsentiment_snippet%5D=1748685&qs=pros-and-cons#reviews) Integrations **Front** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a3c6c39bf8b8eb277cfcd42d9bbca1e/asana.png "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image") Autotask ](https://www.g2.com/products/autotask/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a25aae4d1c30afdaff142d70dc340a1a/cigati-gmail-backup-tool.jpg "Product Avatar Image") Cigati Gmail Backup Tool ](https://www.g2.com/products/cigati-gmail-backup-tool/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a70c0e0f26ded6f6c6813e514d2fa20/claude.png "Product Avatar Image") Claude ](https://www.g2.com/products/claude/reviews)[ View all ](https://www.g2.com/products/front/integrations) **Gorgias** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0d4e9aa5d1fff7bc6a95891d892053fd/attentive.png "Product Avatar Image") Attentive ](https://www.g2.com/products/attentive/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_900fd85fb36df0de8c14b34ef64b603e/674265a9-c93c-4e64-926c-d153c71dd219.png "Product Avatar Image") Corso ](https://www.g2.com/products/corso/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ed95f1a2c931300123735667747234e6/digioh-digioh.png "Product Avatar Image") Digioh ](https://www.g2.com/products/digioh-digioh/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/gorgias/integrations) Screenshots **Front** No screenshot available **Gorgias** ![Gorgias screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1439486/Frame-5.png) **Ratings** from reviews Meets Requirements **Front** **9.1** /10 Based on 1,983 responses **Gorgias** **8.9** /10 Based on 437 responses Ease of Use **Front** **9.1** /10 Based on 2,001 responses **Gorgias** **9.1** /10 Based on 443 responses Ease of Setup **Front** **8.8** /10 Based on 783 responses **Gorgias** **8.8** /10 Based on 253 responses Ease of Admin **Front** **8.9** /10 Based on 484 responses **Gorgias** **9.2** /10 Based on 220 responses Quality of Support **Front** **9.1** /10 Based on 1,708 responses **Gorgias** **9.1** /10 Based on 421 responses Has the product been a good partner in doing business? **Front** **9.1** /10 Based on 470 responses **Gorgias** **9.3** /10 Based on 215 responses Product Direction (% positive) **Front** **9.3** /10 Based on 1,857 responses **Gorgias** **8.9** /10 Based on 394 responses **Features** ratings from reviews Help Desk **8.5** /10 Based on 637 responses **8.4** /10 Based on 253 responses Live Chat **8.7** /10 Based on 557 responses **8.6** /10 Based on 249 responses Customer Self-Service **8.6** /10 Based on 59 responses **8.3** /10 Based on 197 responses Social Customer Service **8.8** /10 Based on 276 responses **8.6** /10 Based on 187 responses Customer Communications Management **8.5** /10 Based on 934 responses Not enough data Complaint Management **8.3** /10 Based on 73 responses Not enough data Shared Inbox **8.6** /10 Based on 1,062 responses Not enough data Email Client **8.6** /10 Based on 928 responses Not enough data Conversational Support **8.6** /10 Based on 623 responses Not enough data Email Management **8.1** /10 Based on 271 responses Not enough data Customer Service Automation Not enough data **8.4** /10 Based on 8 responses Digital Customer Service Platforms **7.2** /10 Based on 32 responses Not enough data Conversational Commerce Platforms Not enough data **8.2** /10 Based on 41 responses User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 48.7% Mid-Market(51-1000 emp.) 41.9% Enterprise(\> 1000 emp.) 9.4% Small-Business(50 or fewer emp.) 48.7% Mid-Market(51-1000 emp.) 41.9% Enterprise(\> 1000 emp.) 9.4% Small-Business(50 or fewer emp.) 80.9% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 0.9% Small-Business(50 or fewer emp.) 80.9% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 0.9% **Reviewers' Industry** [![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front")](https://www.g2.com/products/front/reviews) Front Logistics and Supply Chain 10.0% Computer Software 8.1% Information Technology and Services 7.4% Transportation/Trucking/Railroad 5.6% Financial Services 4.6% Other 64.4% [![Gorgias](https://images.g2crowd.com/uploads/product/hd_favicon/f2ea93430628f5d7db1467087af9ec37/gorgias.svg "Gorgias")](https://www.g2.com/products/gorgias/reviews) Gorgias Retail 21.2% Apparel & Fashion 14.8% Consumer Goods 11.8% Food & Beverages 10.0% Consumer Services 6.6% Other 35.7% Alternatives **Front Alternatives** ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") [ Hiver in Gmail ](/products/hiver-in-gmail/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) **Gorgias Alternatives** ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") [ Zendesk for Customer Service ](/products/zendesk-for-customer-service/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") [ Tidio ](/products/tidio/reviews) ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") [ Freshdesk ](/products/freshdesk/reviews) ## Front vs Gorgias FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Front vs Gorgias? Front stands out for its collaborative shared inbox and internal commenting, while Gorgias is distinguished by its deep Shopify integration and AI-powered automation. | [Front](https://www.g2.com/products/front/reviews) | [Gorgias](https://www.g2.com/products/gorgias/reviews) | | --- | --- | | 4.7/5 (2,507 reviews) | 4.6/5 (569 reviews) | | Small-Business | Small-Business | | 8.8 | 8.8 | | 9.1 | 9.1 | | Collaborative shared inbox and internal commenting | Shopify integration and AI-powered automation | ### How do the pricing models of Front and Gorgias compare? Front and Gorgias are rated at parity for value, with both scoring 9.1 on Price/Cost satisfaction. - **Front:** In recent reviews, several buyers mention that Front's pricing can be high, especially as teams grow and require more advanced features, but many feel the productivity gains justify the investment. - **Gorgias:** Reviewers frequently cite Gorgias as expensive, particularly due to its ticket-based pricing model, which can scale up quickly with increased support volume. - **Switching reasons:** Some reviewers have switched to Gorgias for its Shopify integration and automation, while others cite Front's collaboration features as a reason to choose it over traditional email solutions. ### What are the best alternatives to Front and Gorgias? The top 3 alternatives to Front and Gorgias are Zendesk for Customer Service, Hiver in Gmail, and Fin. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Front](https://www.g2.com/products/front/reviews) | 4.7/5 (2,507 reviews) | Small-Business | Pricing can be high as teams scale, but productivity gains often justify the cost | Collaborative shared inbox and internal commenting | | [Gorgias](https://www.g2.com/products/gorgias/reviews) | 4.6/5 (569 reviews) | Small-Business | Ticket-based pricing can become expensive with high support volume | Shopify integration and AI-powered automation | | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5 (7,035 reviews) | Mid-Market | — | Comprehensive help desk capabilities and scalability | | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5 (1,283 reviews) | Small-Business | — | Gmail-based help desk with easy team collaboration | | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5 (3,901 reviews) | Small-Business | — | AI-powered automation and workflow efficiency | ### Which Help Desk features should I prioritize when comparing Front and Gorgias? Buyers comparing Front and Gorgias should prioritize collaboration tools, automation and AI, integrations, reporting and analytics, and Shopify connectivity. - **Collaboration tools:** Front is frequently praised for its collaborative shared inbox and internal commenting, with many reviewers highlighting improved team alignment and reduced duplicate responses. - **Automation and AI:** Gorgias is cited in 13 reviews for automation and 11 for automation features, with recent reviews emphasizing its AI agent and automated ticket handling. - **Integrations:** Gorgias has 24 all-time mentions for integrations, especially with Shopify (141 mentions), while Front is noted for Make (685 mentions) and Shopify (4 mentions). - **Reporting and analytics:** Both products receive feedback on reporting, with some reviewers noting limitations in advanced analytics and custom reporting. - **Shopify connectivity:** Gorgias is repeatedly highlighted for its deep Shopify integration, with 141 all-time mentions, making it a key differentiator for ecommerce teams. ### What are the pros and cons of Front vs Gorgias? Front's headline strength is collaborative communication, while Gorgias excels in Shopify integration and automation. - **Front strengths:** Reviewers consistently highlight Front's collaborative shared inbox, internal commenting, and team alignment features, which streamline communication and reduce duplicate responses. - **Front trade-offs:** Some reviewers mention a learning curve during initial setup, high pricing as teams scale, and occasional challenges with search performance and reporting flexibility. - **Gorgias strengths:** Gorgias is cited in 24 reviews for integrations, 13 for automation, and 141 for Shopify integration. Reviewers praise its AI-powered automation, centralized management, and ability to reduce manual work, especially for ecommerce support. - **Gorgias trade-offs:** Gorgias is described as expensive (7 all-time mentions), with a learning curve for advanced automation and reporting, and some reviewers note limitations in analytics and support responsiveness. ### Is Front or Gorgias better for small businesses? Gorgias is the stronger fit for small businesses, with both products primarily serving this segment but Gorgias receiving more recent small-business praise for ease of setup and Shopify integration. - **Front:** Small-Business is the largest segment, with reviewers highlighting its collaborative features and ease of use for small teams. - **Gorgias:** Small-Business is also the largest segment, with reviewers frequently citing its easy setup, automation, and Shopify integration as key benefits for small ecommerce teams. ### Which Help Desk platform has better integrations? Gorgias is favored for integrations, especially for Shopify-centric businesses, with more reviewer-cited integration mentions and breadth. - **Front:** Make is mentioned in 685 reviews, and Shopify in 4 reviews, with reviewers noting useful integrations for workflow automation and CRM connectivity. - **Gorgias:** Shopify is cited in 141 reviews, Klaviyo in 7, and Aircall in 4, with reviewers highlighting the depth of Shopify integration and the ability to connect with key ecommerce and marketing tools. ### How do Front and Gorgias compare on customer support? Front and Gorgias are rated at parity for Quality of Support, both scoring 9.1, indicating similar reviewer satisfaction. - **Front:** Reviewers describe support as responsive, knowledgeable, and helpful during onboarding and ongoing use, with several noting clear documentation and timely assistance. - **Gorgias:** Reviewers highlight helpful support, especially during setup, but some mention slower response times and limited support availability after onboarding. ### Which is easier to implement, Front or Gorgias? Front and Gorgias are rated at parity for Ease of Setup, both scoring 8.8, with reviewers describing straightforward implementation for each. - **Front:** Many reviewers report that setup is quick and easy, with clear onboarding guides and helpful support, though some note a brief learning curve for advanced features. - **Gorgias:** Reviewers frequently mention easy setup, especially for Shopify integration, with minimal technical barriers and fast onboarding for new agents. ### Which product has better Email? Front and Gorgias are both highly rated for Email, with reviewers praising their shared inbox and email management capabilities. - **Front:** Reviewers consistently highlight Front's collaborative email features, shared inbox, and internal commenting as major benefits for managing high email volumes. - **Gorgias:** Gorgias is praised for centralizing email, chat, and social tickets, with 28 all-time mentions for ease of use and 141 for Shopify integration, making it especially strong for ecommerce email support.