Compare Front and Google Workspace 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$6.00 Per Month
Front
Star Rating
(2,432)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGoogle Workspace
Star Rating
(47,588)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansFront vs Google Workspace
When assessing the two solutions, reviewers found Google Workspace easier to use, set up, and administer. However, reviewers preferred doing business with Front overall.
- Front and Google Workspace both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Google Workspace.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Front
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
9.1
37,718
Ease of Use
9.1
1,928
9.3
37,939
Ease of Setup
8.8
712
9.3
9,863
Ease of Admin
8.9
476
9.1
8,287
Quality of Support
9.1
1,644
8.6
30,082
Has the product been a good partner in doing business?
9.2
462
9.0
7,610
Product Direction (% positive)
9.3
1,799
8.7
36,442
Features by Category
Ticket and Case Management
8.8
267
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
Not enough data
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
File Management
Not enough data
9.2
8024
Not enough data
9.1
8078
Not enough data
9.1
8165
Not enough data
8.9
8206
Not enough data
9.0
7796
Agentic AI - Cloud Content Collaboration
Not enough data
7.8
139
Not enough data
8.1
143
Not enough data
8.2
139
Collaboration
Not enough data
9.0
7585
Not enough data
9.4
8396
Not enough data
9.2
7901
Not enough data
8.8
6865
Administration
Not enough data
9.1
6048
Not enough data
9.0
5871
Not enough data
9.1
5825
Not enough data
8.4
6309
Not enough data
8.7
5307
Not enough data
9.1
6432
Platform
Not enough data
9.3
2148
Not enough data
8.8
1744
Not enough data
8.8
1668
Not enough data
8.8
1510
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
Not enough data
8.8
2113
Not enough data
8.8
2238
Not enough data
8.7
2057
Business Instant Messaging
Not enough data
9.0
2198
Not enough data
9.0
2244
Business Instant Messaging
Not enough data
9.0
2283
Not enough data
9.1
2353
Not enough data
8.7
1897
Generative AI - Business Instant Messaging
Not enough data
8.4
270
AI - Business Instant Messaging
Not enough data
8.3
264
Not enough data
8.3
263
Not enough data
8.3
261
Not enough data
8.4
262
Agentic AI - Business Instant Messaging
Not enough data
8.3
151
Not enough data
8.4
149
Presenter Tools
Not enough data
8.9
2839
Not enough data
8.4
2444
Not enough data
8.3
2329
Not enough data
8.7
2740
Conferencing Options
Not enough data
9.0
3111
Not enough data
9.0
3168
Not enough data
9.1
3277
Application Tools
Not enough data
8.8
2512
Not enough data
8.6
2587
Not enough data
9.1
2885
Agentic AI - Screen Sharing
Not enough data
8.5
239
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Platform Basics
Not enough data
8.7
1832
Not enough data
8.8
1827
Not enough data
9.5
1862
Platform Content
Not enough data
8.7
1717
Not enough data
8.1
1718
Not enough data
8.3
1651
Not enough data
9.4
1828
Platform Additional Functionality
Not enough data
8.8
1619
Not enough data
9.2
1720
Not enough data
9.4
1768
Generative AI
Not enough data
8.5
564
Not enough data
8.2
553
Not enough data
7.7
550
Not enough data
8.5
558
Not enough data
7.3
540
Not enough data
8.2
548
Not enough data
7.9
547
Inbox Tools
9.3
812
Not enough data
8.9
817
Not enough data
9.1
795
Not enough data
9.0
836
Not enough data
Coordination Tools
8.5
730
Not enough data
8.7
709
Not enough data
8.7
648
Not enough data
Software Options
9.3
795
Not enough data
8.6
726
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Calculating
Not enough data
9.0
1875
Not enough data
8.9
1766
Insights
Not enough data
8.7
1749
Not enough data
8.9
1813
Editing
Not enough data
8.5
1751
Not enough data
9.4
1911
Not enough data
8.9
1804
Functionality
Not enough data
8.7
1609
Not enough data
9.2
1825
Not enough data
9.1
1839
Not enough data
9.6
1929
Applications
Not enough data
9.3
1502
Not enough data
9.1
1339
Not enough data
8.4
1255
Collaboration
Not enough data
9.4
1508
Not enough data
9.0
1240
Not enough data
9.3
1427
Management
Not enough data
9.3
1376
Not enough data
9.1
1289
Not enough data
9.5
1350
Agentic AI - Office Suites
Not enough data
8.1
426
Not enough data
8.2
428
Collaboration Tools
Not enough data
9.0
5971
Not enough data
9.1
4217
Not enough data
8.3
3678
Not enough data
9.0
4266
Not enough data
8.9
4004
Meeting Coordination
Not enough data
9.1
5836
Not enough data
8.6
5210
Not enough data
8.8
5493
Not enough data
9.2
4206
Software Type
Not enough data
9.1
5787
Not enough data
9.2
4277
Not enough data
8.9
3850
Agentic AI - Video Conferencing
Not enough data
8.2
406
Not enough data
7.9
411
Not enough data
8.3
408
Survey Management
Not enough data
9.0
1030
Not enough data
9.0
1053
Not enough data
8.4
1009
Not enough data
9.0
1027
Survey Customization
Not enough data
8.5
879
Not enough data
8.4
931
Not enough data
8.6
927
Not enough data
8.4
771
Survey Insights
Not enough data
8.8
1010
Not enough data
8.5
775
Not enough data
9.0
986
Not enough data
9.0
981
Agentic AI - Survey
Not enough data
8.5
95
Not enough data
8.1
92
Not enough data
8.5
94
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Calendar View
Not enough data
9.3
1479
Not enough data
9.2
1444
Shared Calendar
Not enough data
9.3
1499
Not enough data
9.1
1451
Accessibility
Not enough data
8.8
1264
Not enough data
8.7
1320
Integration
Not enough data
9.0
1386
Not enough data
8.9
1363
Not enough data
8.9
1377
Notifications
Not enough data
9.0
1412
Not enough data
8.8
1265
Generative AI
Not enough data
7.9
788
Not enough data
8.2
788
Not enough data
8.1
783
Agentic AI - Calendar
Not enough data
8.3
334
Design
Not enough data
8.7
1428
Not enough data
8.5
1439
Not enough data
8.5
1431
Collaboration
Not enough data
9.4
1544
Not enough data
9.3
1513
File Types
Not enough data
9.2
1525
Not enough data
9.0
1495
Not enough data
8.7
1253
Edit & Revise
Not enough data
9.1
1507
Not enough data
9.0
1458
Not enough data
9.3
1530
Integrate & Embed
Not enough data
9.3
1480
Not enough data
8.9
1326
Not enough data
9.1
1405
Operating System
Not enough data
9.2
1378
Not enough data
9.1
1357
Not enough data
8.2
1105
Generative AI
Not enough data
8.5
780
Not enough data
8.6
767
Not enough data
7.8
757
Not enough data
8.3
759
Not enough data
8.2
753
Agentic AI - Document Creation
Not enough data
7.8
330
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
Not enough data
8.4
861
Not enough data
8.4
855
Not enough data
8.2
847
Not enough data
8.2
350
Not enough data
8.5
352
Not enough data
7.9
343
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Note-Taking Software
Not enough data
8.0
81
Customizations
Not enough data
8.4
436
Not enough data
8.8
440
Not enough data
8.4
402
Not enough data
8.6
415
Growth
Not enough data
8.4
347
Not enough data
8.6
373
Not enough data
8.5
348
Not enough data
8.2
330
Not enough data
8.6
354
Content
Not enough data
8.9
402
Not enough data
8.8
412
Not enough data
8.8
408
Not enough data
8.5
152
Support
Not enough data
8.5
159
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Google Workspace share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Information Technology and Services
9.2%
Education Management
8.3%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
