# Front vs Gladly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Front excels in collaboration features, with users praising its shared inbox functionality that allows team members to communicate effectively while drafting emails. This capability is particularly beneficial for teams that rely on real-time collaboration to enhance their communication with clients.
- **Users say** Gladly stands out for its ability to consolidate customer interactions into a single feed, which helps agents provide more personalized support. Reviewers appreciate that this feature allows them to access the entire customer history at a glance, making it easier to respond to inquiries quickly and accurately.
- **According to verified reviews** , Front has a strong focus on integration and automation, with users highlighting how these features save time and streamline workflows. The user-friendly interface and recent updates have also been noted as significant advantages, making it easier for teams to adapt to the platform.
- **Reviewers mention** that Gladly's approach to customer service is particularly effective for businesses with high volumes of inquiries, as it keeps all communications tied to individual customers. This organization helps businesses manage customer relationships more efficiently, especially in industries where personalization is key.
- **G2 reviewers indicate** that while Front has a solid user experience, it may face challenges in meeting specific workflow needs for some users. Configuration can be a bit complex, which might require additional time for teams to fully optimize the platform for their unique processes.
- **Users report** that Gladly's ease of setup and quality of support are notable strengths, with many finding the onboarding process straightforward and the support team responsive. This can be a significant advantage for businesses looking to implement a new customer service platform quickly and effectively.



| | Front | Gladly | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 2,469 | 1,112 | 
| **Largest Market Segment** | Small-Business (49.0% of reviews) | Mid-Market (60.8% of reviews) | 
| **Entry Level Price** | $25.00 1 user/month | No pricing available | 

---
## Top Pros & Cons

### Front

Pros:
- Ease of Use (165 reviews)
- Team Collaboration (145 reviews)

Cons:
- Missing Features (67 reviews)
- Email Issues (58 reviews)

### Gladly

Pros:
- Ease of Use (177 reviews)
- Helpful (122 reviews)

Cons:
- Missing Features (37 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | Front | Gladly | 
|---|---|---|
  | **Meets Requirements** | 9.1 (1937 reviews) | 9.3 (801 reviews) | 
  | **Ease of Use** | 9.1 (1954 reviews) | 9.5 (807 reviews) | 
  | **Ease of Setup** | 8.8 (737 reviews) | 9.3 (321 reviews) | 
  | **Ease of Admin** | 8.9 (478 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.1 (1664 reviews) | 9.4 (764 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (464 reviews) | 9.5 (177 reviews) | 
  | **Product Direction (% positive)** | 9.3 (1821 reviews) | 9.4 (769 reviews) | 

---
## Pricing

### Front

#### Entry-Level Pricing

Plan: Starter

Price: $25.00 1 user/month

Description: Essential capabilities to get started with customer-first service


Key Features:
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics

[Browse all 3 editions](https://www.g2.com/products/front/pricing)

#### Free Trial

Yes

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 603 |
| **Gladly** | 9.0/10 | 395 |

#### Ticket and Case Management

| Feature | Front | Gladly | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (268 reviews) ✓ Verified | 9.2 (199 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.9 (270 reviews) ✓ Verified | 9.2 (204 reviews) ✓ Verified | 
| **Workflow** | 8.9 (300 reviews) ✓ Verified | 9.2 (217 reviews) ✓ Verified | 
| **Response Automation** | 8.8 (288 reviews) ✓ Verified | 9.1 (210 reviews) ✓ Verified | 
| **SLA Management** | 8.9 (245 reviews) ✓ Verified | 9.1 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 9.1 (310 reviews) | 9.2 (199 reviews) ✓ Verified | 
| **Ticket Collaboration** | 9.2 (298 reviews) ✓ Verified | 9.3 (200 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.7 (262 reviews) ✓ Verified | 9.3 (212 reviews) ✓ Verified | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.8 (64 reviews) | 8.3 (65 reviews) | 
| **AI Text Summarization** | 8.3 (64 reviews) | 8.5 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (28 reviews) | 8.5 (30 reviews) | 
| **Natural Language Interaction** | 7.1 (28 reviews) | 8.3 (29 reviews) | 
| **Proactive Assistance** | 7.2 (28 reviews) | 8.3 (28 reviews) | 

#### Communication Channels

| Feature | Front | Gladly | 
|---|---|---|
| **Customer Portal** | 8.7 (236 reviews) ✓ Verified | 9.4 (209 reviews) ✓ Verified | 
| **Email to Case** | 9.1 (290 reviews) ✓ Verified | 9.5 (227 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.7 (237 reviews) ✓ Verified | 9.5 (216 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (211 reviews) ✓ Verified | 9.0 (177 reviews) ✓ Verified | 
| **Voice** | 7.8 (133 reviews) | 9.1 (205 reviews) ✓ Verified | 

#### Platform

| Feature | Front | Gladly | 
|---|---|---|
| **Mobile User Support** | 8.3 (219 reviews) ✓ Verified | 8.2 (142 reviews) ✓ Verified | 
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.6 (253 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (263 reviews) ✓ Verified | 9.2 (156 reviews) ✓ Verified | 
| **Integration** | 8.6 (238 reviews) ✓ Verified | 9.1 (162 reviews) ✓ Verified | 
| **Reporting** | 8.3 (232 reviews) ✓ Verified | 8.7 (161 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (238 reviews) ✓ Verified | 9.2 (159 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.4/10 | 930 |
| **Gladly** | N/A | N/A |

#### Channels

| Feature | Front | Gladly | 
|---|---|---|
| **Multi-Channel Coverage** | 8.9 (631 reviews) | Not enough data | 
| **Open Listening** | 8.6 (528 reviews) | Not enough data | 
| **Physical Media** | 7.9 (476 reviews) | Not enough data | 

#### Design

| Feature | Front | Gladly | 
|---|---|---|
| **Communications Strategy Development** | 8.8 (652 reviews) | Not enough data | 
| **Create Content** | 8.2 (533 reviews) | Not enough data | 
| **Personalization** | 8.8 (750 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (713 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.7 (564 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.8 (191 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (191 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.2/10 | 71 |
| **Gladly** | N/A | N/A |

#### Usability

| Feature | Front | Gladly | 
|---|---|---|
| **All-Employee Access** | 8.8 (67 reviews) | Not enough data | 
| **Supporting Documents** | 8.8 (65 reviews) | Not enough data | 
| **Two-Way Communication** | 8.9 (68 reviews) | Not enough data | 

#### Reporting

| Feature | Front | Gladly | 
|---|---|---|
| **Priority Case Alerts** | 8.2 (64 reviews) | Not enough data | 
| **Trend Analysis** | 7.6 (59 reviews) | Not enough data | 
| **Performance Monitoring** | 8.1 (63 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.7 (37 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (38 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 1049 |
| **Gladly** | N/A | N/A |

#### Productivity Tools

| Feature | Front | Gladly | 
|---|---|---|
| **Notes** | 9.2 (834 reviews) | Not enough data | 
| **Internal Discussion** | 9.4 (950 reviews) | Not enough data | 
| **Assignments and Tasks** | 9.2 (853 reviews) | Not enough data | 
| **Workflows** | 9.0 (763 reviews) | Not enough data | 
| **Templates** | 9.2 (915 reviews) | Not enough data | 
| **Integrations** | 8.7 (795 reviews) | Not enough data | 
| **Tagging System** | 9.3 (962 reviews) | Not enough data | 

#### Analytics

| Feature | Front | Gladly | 
|---|---|---|
| **Trends** | 8.3 (587 reviews) | Not enough data | 
| **Performance Tracking** | 8.6 (647 reviews) | Not enough data | 
| **Email Tracking** | 8.9 (768 reviews) | Not enough data | 

#### Agentic AI - Shared Inbox

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (41 reviews) | Not enough data | 
| **Decision Making** | 6.7 (41 reviews) | Not enough data | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 922 |
| **Gladly** | N/A | N/A |

#### Inbox Tools

| Feature | Front | Gladly | 
|---|---|---|
| **Unified Inbox** | 9.3 (814 reviews) | Not enough data | 
| **Filters** | 8.9 (818 reviews) | Not enough data | 
| **Reminders** | 9.1 (796 reviews) | Not enough data | 
| **Notifications** | 9.0 (838 reviews) | Not enough data | 

#### Coordination Tools

| Feature | Front | Gladly | 
|---|---|---|
| **Calendar** | 8.5 (732 reviews) | Not enough data | 
| **Contacts** | 8.7 (709 reviews) | Not enough data | 
| **Task Management** | 8.7 (649 reviews) | Not enough data | 

#### Software Options

| Feature | Front | Gladly | 
|---|---|---|
| **Desktop Application** | 9.3 (796 reviews) | Not enough data | 
| **Mobile Application** | 8.6 (728 reviews) | Not enough data | 

#### Email Client - Agentic AI

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (25 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (25 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gladly** | 9.0/10 | 468 |

#### Channels

| Feature | Front | Gladly | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (424 reviews) | 
| **Social** | Not enough data | 9.2 (356 reviews) | 
| **Web Chat** | Not enough data | 9.4 (391 reviews) | 
| **Mobile SMS** | Not enough data | 9.2 (386 reviews) | 
| **Email** | Not enough data | 9.5 (427 reviews) | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (146 reviews) | 

#### Functions

| Feature | Front | Gladly | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (383 reviews) | 
| **Session Queuing** | Not enough data | 9.1 (389 reviews) | 
| **Concurrent Calling** | Not enough data | 9.1 (368 reviews) | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.0 (344 reviews) | 
| **Inbound Screen Pop** | Not enough data | 9.0 (376 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (366 reviews) | 

#### Agentic AI - Contact Center

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (26 reviews) | 

#### Administrative

| Feature | Front | Gladly | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.4 (394 reviews) | 
| **Administrator Access** | Not enough data | 9.2 (344 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (379 reviews) | 
| **Session Recording** | Not enough data | 9.4 (382 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.1 (346 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 620 |
| **Gladly** | 9.0/10 | 348 |

#### Conversational Platform

| Feature | Front | Gladly | 
|---|---|---|
| **Personalization** | 8.8 (491 reviews) | 8.9 (301 reviews) | 
| **Omnichannel** | 8.8 (385 reviews) | 9.3 (278 reviews) | 
| **Contextual Engagement** | 8.7 (385 reviews) | 9.1 (276 reviews) | 
| **Proactive Engagement** | 8.8 (343 reviews) | 9.3 (248 reviews) | 

#### Support Automation

| Feature | Front | Gladly | 
|---|---|---|
| **Intelligent Routing** | 8.7 (413 reviews) | 9.0 (291 reviews) | 
| **Seamless Escalation** | 8.9 (415 reviews) | 9.1 (284 reviews) | 
| **Transcripts** | 8.7 (378 reviews) | 9.0 (271 reviews) | 
| **Self-Serve Support** | 8.6 (327 reviews) | 9.0 (255 reviews) | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 8.1 (108 reviews) | 8.6 (108 reviews) | 
| **AI Text Summarization** | 8.2 (108 reviews) | 8.8 (108 reviews) | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.1/10 | 264 |
| **Gladly** | N/A | N/A |

#### Sorting & Filtering

| Feature | Front | Gladly | 
|---|---|---|
| **Attachment Search** | 8.3 (235 reviews) | Not enough data | 
| **Tags** | 9.1 (240 reviews) | Not enough data | 
| **AI Sorting** | 7.6 (225 reviews) | Not enough data | 
| **Predefined Rules** | 8.4 (230 reviews) | Not enough data | 

#### Integrations

| Feature | Front | Gladly | 
|---|---|---|
| **Microsoft Outlook Integration** | 8.0 (221 reviews) | Not enough data | 
| **Gmail Integration** | 8.4 (231 reviews) | Not enough data | 
| **Apple Calendar Integration** | 7.4 (208 reviews) | Not enough data | 

#### Time Management

| Feature | Front | Gladly | 
|---|---|---|
| **Unified Inbox** | 9.0 (232 reviews) | Not enough data | 
| **Email Automation** | 8.7 (225 reviews) | Not enough data | 
| **Snooze** | 9.3 (241 reviews) | Not enough data | 

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.7 (138 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.2 (129 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (137 reviews) | Not enough data | 

#### Agentic AI - Email Management

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | 6.6 (34 reviews) | Not enough data | 
| **Cross-system Integration** | 7.2 (34 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gladly** | 8.6/10 | 63 |

#### Customer Support

| Feature | Front | Gladly | 
|---|---|---|
| **Text** | Not enough data | 8.7 (57 reviews) | 
| **Speech** | Not enough data | 8.4 (53 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (54 reviews) | 

#### Automation

| Feature | Front | Gladly | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.6 (53 reviews) | 
| **Customization** | Not enough data | 8.8 (56 reviews) | 
| **Intelligent Routing** | Not enough data | 8.8 (55 reviews) | 

#### Artificial Intelligence

| Feature | Front | Gladly | 
|---|---|---|
| **Learning** | Not enough data | 8.5 (54 reviews) | 
| **Language** | Not enough data | Feature Not Available | 
| **Conversational AI** | Not enough data | 8.5 (56 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.7/10 | 555 |
| **Gladly** | 9.0/10 | 447 |

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 8.3 (35 reviews) | 8.6 (111 reviews) | 
| **AI Text Summarization** | 8.3 (35 reviews) | 8.8 (113 reviews) | 
| **AI Text-to-Speech** | 7.8 (33 reviews) | 7.8 (77 reviews) | 

#### Communication

| Feature | Front | Gladly | 
|---|---|---|
| **Pop-up Chat** | 8.7 (219 reviews) ✓ Verified | 9.4 (328 reviews) ✓ Verified | 
| **Notifications** | 9.0 (269 reviews) ✓ Verified | 9.2 (355 reviews) ✓ Verified | 
| **Targeted Emails** | 8.9 (208 reviews) | 9.2 (298 reviews) ✓ Verified | 
| **In-App Messaging** | 8.9 (231 reviews) ✓ Verified | 9.3 (306 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (151 reviews) | 8.7 (255 reviews) | 

####  Internal Use

| Feature | Front | Gladly | 
|---|---|---|
| **Customization ** | 8.4 (289 reviews) ✓ Verified | 8.6 (253 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.2 (283 reviews) ✓ Verified | 9.2 (319 reviews) ✓ Verified | 
| **Lead Development** | 8.8 (194 reviews) | 8.8 (278 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (220 reviews) | 9.4 (335 reviews) ✓ Verified | 
| **Team Inbox ** | 9.5 (290 reviews) ✓ Verified | 9.3 (325 reviews) ✓ Verified | 
| **Customer Profiles** | 8.8 (222 reviews) ✓ Verified | 9.3 (358 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.6/10 | 59 |
| **Gladly** | 8.6/10 | 279 |

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Summarization** | 7.7 (30 reviews) | 8.9 (82 reviews) | 

#### Self-Service Experience

| Feature | Front | Gladly | 
|---|---|---|
| **Knowledge Base** | 8.3 (55 reviews) | 9.4 (241 reviews) | 
| **Searchable Articles** | 8.5 (53 reviews) | 9.2 (226 reviews) | 
| **Community Forums** | 8.0 (53 reviews) | 8.8 (191 reviews) | 
| **Mobile Optimization** | 8.2 (51 reviews) | 9.0 (197 reviews) | 
| **Personalization** | 8.4 (50 reviews) | 9.0 (218 reviews) | 

#### Self-Service Platform

| Feature | Front | Gladly | 
|---|---|---|
| **Branding** | 8.0 (50 reviews) | 9.3 (212 reviews) | 
| **Automation** | 8.4 (50 reviews) | 9.2 (223 reviews) | 
| **Artificial Intelligence** | 8.0 (50 reviews) | 8.9 (213 reviews) | 
| **Integrations** | 8.1 (48 reviews) | 9.2 (210 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | 7.5 (19 reviews) | 
| **Multi-step Planning** | 9.4 (6 reviews) | 8.1 (19 reviews) | 
| **Cross-system Integration** | 9.2 (6 reviews) | 8.2 (19 reviews) | 
| **Adaptive Learning** | 9.7 (6 reviews) | 8.0 (19 reviews) | 
| **Natural Language Interaction** | 9.4 (6 reviews) | 7.6 (19 reviews) | 
| **Proactive Assistance** | 9.4 (6 reviews) | 8.2 (19 reviews) | 
| **Decision Making** | 9.4 (6 reviews) | 8.5 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Front** | 8.8/10 | 276 |
| **Gladly** | 9.3/10 | 254 |

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | 9.0 (61 reviews) | 
| **AI Text Summarization** | 7.8 (25 reviews) | 9.0 (61 reviews) | 

#### Process

| Feature | Front | Gladly | 
|---|---|---|
| **Mentions** | 9.1 (197 reviews) | 9.1 (179 reviews) | 
| **Tickets** | 8.8 (160 reviews) | 9.4 (195 reviews) | 
| **Macros** | 8.8 (172 reviews) | 9.4 (181 reviews) | 

#### Channels

| Feature | Front | Gladly | 
|---|---|---|
| **Email** | 9.5 (242 reviews) | 9.7 (237 reviews) | 
| **Social** | 9.1 (193 reviews) | 9.3 (189 reviews) | 
| **Live Chat** | 8.8 (185 reviews) | 9.5 (226 reviews) | 
| **Phone** | 8.4 (135 reviews) | 9.3 (225 reviews) | 
| **Text** | 9.1 (159 reviews) | 9.5 (227 reviews) | 

#### Insight

| Feature | Front | Gladly | 
|---|---|---|
| **Surveys** | 8.9 (140 reviews) | 9.0 (197 reviews) | 
| **Reporting** | 8.7 (160 reviews) | 9.3 (198 reviews) | 
| **Visitor Activity** | 8.8 (138 reviews) | 9.3 (181 reviews) | 
| **Help Desk** | 9.0 (156 reviews) | 9.5 (182 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Front** | 7.1/10 | 31 |
| **Gladly** | 8.5/10 | 47 |

#### Generative AI

| Feature | Front | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.5 (29 reviews) | 8.4 (45 reviews) | 
| **AI Text Summarization** | 7.6 (30 reviews) | 8.5 (46 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gladly** | 8.4/10 | 17 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Front | Gladly | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (15 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (14 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (16 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (14 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Front | Gladly | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (14 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (13 reviews) | 
| **Escalation Handling** | Not enough data | 8.6 (13 reviews) | 
| **Workflow Optimization** | Not enough data | 8.9 (15 reviews) | 

#### Automation

| Feature | Front | Gladly | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (15 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (14 reviews) | 
| **Document Processing** | Not enough data | 7.3 (14 reviews) | 

#### Autonomy

| Feature | Front | Gladly | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (14 reviews) | 
| **Task Execution** | Not enough data | 8.3 (15 reviews) | 
| **Problem Solving** | Not enough data | 8.6 (15 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Front** | N/A | N/A |
| **Gladly** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Front | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Front (5):** [Email Client Software](https://www.g2.com/categories/email-client), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Email Management Software](https://www.g2.com/categories/email-management)

**Unique to Gladly (2):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Software](https://www.g2.com/categories/contact-center)


---
## Reviewer Demographics

### By Company Size

| Segment | Front | Gladly | 
|---|---|---|
| **Small-Business** | 49.0% | 22.3% | 
| **Mid-Market** | 41.5% | 60.8% | 
| **Enterprise** | 9.5% | 16.9% | 

### By Industry

#### Front

- **Logistics and Supply Chain:** 10.1%
- **Computer Software:** 8.2%
- **Information Technology and Services:** 7.4%
- **Transportation/Trucking/Railroad:** 5.5%
- **Financial Services:** 4.6%
- **Marketing and Advertising:** 4.6%
- **Real Estate:** 4.0%
- **Accounting:** 3.8%
- **Consumer Services:** 3.4%
- **Construction:** 2.7%
- **Other:** 45.8%

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.8%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.3%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Information Technology and Services:** 1.9%
- **Cosmetics:** 1.9%
- **Other:** 25.5%

---
## Alternatives

### Alternatives to Front

- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3857 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7640 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)
- [Helpwise](https://www.g2.com/products/helpwise/reviews) — 4.6/5 stars (181 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Missive](https://www.g2.com/products/missive/reviews) — 4.7/5 stars (836 reviews)

### Alternatives to Gladly

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7340 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3857 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3750 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)

---
## Top Discussions

### Front

- Title: [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) — 2 comments
  > **Top comment:** "Workplace emailing"
- Title: [What is Happening on the Forum?](https://www.g2.com/discussions/what-is-happening-on-the-forum) — 1 comment, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."
- Title: [Are there any "Front hacks" that are lesser known but extremely helpful?](https://www.g2.com/discussions/are-there-any-front-hacks-that-are-lesser-known-but-extremely-helpful) — 1 comment, 1 upvote
  > **Top comment:** "Hit the popout button on a draft email twice. Once for the draft to appear on top of your reading pane and the second time opens it in its own browser window..."
- Title: [Can we get a recall feature?](https://www.g2.com/discussions/can-we-get-a-recall-feature) — 1 comment, 1 upvote
  > **Top comment:** "Please everyone should be careful and stop being fooled by all these brokers and account managers, they scammed me over $230k of my investment capital, they..."
- Title: [Can you integrate front with Grammarly?](https://www.g2.com/discussions/can-you-integrate-front-with-grammarly) — 1 comment, 1 upvote
  > **Top comment:** "Yes absolutely "

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/front-vs-gladly)