Compare Front and eM Client 
At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (44.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
FREE for Individuals
Front
Star Rating
(2,433)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing planseM Client
Star Rating
(59)4.0 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
FREE for Individuals
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in user satisfaction, boasting a significantly higher overall score compared to eM Client. Users appreciate its user-friendly interface and the convenience of features like internal commenting, which streamlines team communication directly within email threads.
- According to verified reviews, eM Client offers a clean and modern interface that integrates email, calendar, contacts, and task management seamlessly. Users highlight its smooth synchronization with various platforms, making it a solid choice for those who need a comprehensive email solution.
- Reviewers mention that Front's implementation process is quick and intuitive, with many users praising the onboarding experience. This contrasts with eM Client, where some users have noted that while it is easy to set up, it may not always align perfectly with specific workflow needs.
- Users say that Front's advanced features, such as AI capabilities and shared drafts, significantly enhance productivity, especially for teams. In comparison, eM Client is recognized for its powerful features like the ability to undo sent mail, but it may lack some of the collaborative tools that Front offers.
- Reviewers highlight that Front provides exceptional support quality, with many users feeling well-supported in their business operations. eM Client, while offering a solid product, has received lower marks in support quality, indicating potential challenges for users needing assistance.
- According to recent feedback, Front's unified inbox and task management features are particularly well-received, making it easier for users to manage their communications. eM Client also offers a unified inbox, but some users feel that its task management capabilities are not as robust as those found in Front.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
eM Client
eM Client Free License
FREE
for Individuals
Download the Free version of eM Client with limited functionality.
- Non-commercial use only
- Max. 2 email accounts
- Email, Calendar and Task management
Free Trial
Front
Free Trial is available
eM Client
Free Trial is available
Ratings
Meets Requirements
9.1
1,912
8.5
46
Ease of Use
9.1
1,928
8.7
48
Ease of Setup
8.8
712
9.4
8
Ease of Admin
8.9
476
8.1
7
Quality of Support
9.1
1,644
7.8
41
Has the product been a good partner in doing business?
9.2
462
7.8
6
Product Direction (% positive)
9.3
1,799
9.0
45
Features by Category
Ticket and Case Management
8.8
267
|
Verified
Not enough data
8.9
266
|
Verified
Not enough data
8.9
289
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
308
Not enough data
9.2
287
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.2
63
Not enough data
Agentic AI - Help Desk
7.1
28
Not enough data
7.1
28
Not enough data
7.2
28
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
280
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
287
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.5
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Channels
8.9
630
Not enough data
8.6
528
Not enough data
7.9
476
Not enough data
Design
8.8
651
Not enough data
8.2
533
Not enough data
8.8
748
Not enough data
8.8
711
Not enough data
8.7
564
Not enough data
Generative AI
7.8
191
Not enough data
8.0
191
Not enough data
Usability
8.8
66
Not enough data
8.8
64
Not enough data
8.9
67
Not enough data
Reporting
8.2
63
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
812
8.4
19
8.9
817
8.7
19
9.1
795
8.2
19
9.0
836
8.3
20
Coordination Tools
8.5
730
8.7
20
8.7
709
8.2
20
8.7
648
8.3
17
Software Options
9.3
795
8.8
20
8.6
726
Feature Not Available
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
384
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
413
Not enough data
8.9
415
Not enough data
8.7
378
Not enough data
8.6
327
Not enough data
Generative AI
8.1
108
Not enough data
8.2
108
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
238
Not enough data
7.6
224
Not enough data
8.4
230
Not enough data
Integrations
8.0
220
Not enough data
8.5
230
Not enough data
7.4
208
Not enough data
Time Management
9.0
231
Not enough data
8.7
224
Not enough data
9.3
240
Not enough data
Generative AI
7.7
138
Not enough data
7.2
129
Not enough data
7.9
136
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
218
|
Verified
Not enough data
9.0
267
|
Verified
Not enough data
8.9
208
Not enough data
8.9
231
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
287
|
Verified
Not enough data
9.2
283
|
Verified
Not enough data
8.8
194
Not enough data
8.8
220
Not enough data
9.5
288
|
Verified
Not enough data
8.8
221
|
Verified
Not enough data
Generative AI
7.7
30
Not enough data
Self-Service Experience
8.3
55
Not enough data
8.5
53
Not enough data
8.0
53
Not enough data
8.2
51
Not enough data
8.4
50
Not enough data
Self-Service Platform
8.0
50
Not enough data
8.4
50
Not enough data
8.0
50
Not enough data
8.1
48
Not enough data
Agentic AI - Customer Self-Service
9.2
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.7
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
196
Not enough data
8.8(won by default)
160
Not enough data
8.8(won by default)
172
Not enough data
Channels
9.5(won by default)
241
Not enough data
9.1(won by default)
192
Not enough data
8.8(won by default)
183
Not enough data
8.4(won by default)
133
Not enough data
9.1(won by default)
158
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
160
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
155
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and eM Client are categorized as Email Client
Unique Categories
eM Client has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
eM Client
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.3%
Information Technology and Services
40.0%
Computer Software
18.2%
Industrial Automation
5.5%
Marketing and Advertising
5.5%
Retail
3.6%
Other
27.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Is eM client any good?
3 Comments
LM
emClient is a very solid option as an email client. Easy-to-use and support is decent.Read more
Is eM client really free?
2 Comments
PS
Yea, I use it with two email accounts and it’s free,i think that is the limit though. More accounts is what causes it to charge. I’ve not found any features...Read more
What is eM Client used for?
1 Comment
PM
eM Client is used as a full-featured email and collaboration client to manage emails, calendars, contacts, and tasks in one place. It supports Exchange,...Read more
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