# Frill vs UserTesting Comparison

| | Frill | UserTesting | 
|---|---|---|
| **Star Rating** | 4.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 24 | 791 | 
| **Largest Market Segment** | Small-Business (100.0% of reviews) | Enterprise (41.9% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Year | 

---
## Top Pros & Cons

### Frill

**Not enough data**

### UserTesting

Pros:
- Ease of Use (86 reviews)
- Helpful (64 reviews)

Cons:
- Testing Difficulties (28 reviews)
- Missing Features (26 reviews)

---
## Ratings Comparison
| Rating | Frill | UserTesting | 
|---|---|---|
  | **Meets Requirements** | 9.4 (14 reviews) | 8.6 (604 reviews) | 
  | **Ease of Use** | 9.8 (14 reviews) | 8.4 (635 reviews) | 
  | **Ease of Setup** | 10.0 (6 reviews) | 8.6 (301 reviews) | 
  | **Ease of Admin** | 10.0 (6 reviews) | 8.7 (234 reviews) | 
  | **Quality of Support** | 9.7 (13 reviews) | 9.0 (527 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (6 reviews) | 8.8 (229 reviews) | 
  | **Product Direction (% positive)** | 10.0 (11 reviews) | 8.1 (594 reviews) | 

---
## Pricing

### Frill

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Frill** | N/A | N/A |
| **UserTesting** | 7.5/10 | 467 |

#### User Response Methods

| Feature | Frill | UserTesting | 
|---|---|---|
| **Survey** | Not enough data | 7.5 (320 reviews) ✓ Verified | 
| **Video Snippets** | Not enough data | 8.6 (377 reviews) ✓ Verified | 
| **Video Interview** | Not enough data | 8.7 (299 reviews) ✓ Verified | 
| **Photo Submission** | Not enough data | 7.0 (184 reviews) ✓ Verified | 
| **Text/Notes** | Not enough data | 8.2 (353 reviews) ✓ Verified | 

#### Participant Selection

| Feature | Frill | UserTesting | 
|---|---|---|
| **In-App** | Not enough data | 7.4 (127 reviews) | 
| **In-Store** | Not enough data | 5.5 (82 reviews) | 
| **On-Site** | Not enough data | 6.9 (108 reviews) | 
| **Recruitment Pool** | Not enough data | 8.1 (377 reviews) ✓ Verified | 

#### Insights

| Feature | Frill | UserTesting | 
|---|---|---|
| **Analytics** | Not enough data | 7.7 (347 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 7.7 (313 reviews) ✓ Verified | 
| **Sorting** | Not enough data | 7.4 (314 reviews) ✓ Verified | 

#### Generative AI

| Feature | Frill | UserTesting | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.6 (85 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **Frill** | N/A | N/A |
| **UserTesting** | 7.9/10 | 260 |

#### Feedback Source

| Feature | Frill | UserTesting | 
|---|---|---|
| **Invitation** | Not enough data | 8.0 (115 reviews) | 
| **Survey Link** | Not enough data | 8.4 (133 reviews) | 
| **App** | Not enough data | 8.4 (132 reviews) | 
| **Widget** | Not enough data | 7.7 (84 reviews) | 
| **Recruitment Pool** | Not enough data | 8.3 (156 reviews) | 

#### Feedback Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Media Library** | Not enough data | 7.7 (145 reviews) | 
| **Sorting** | Not enough data | 7.7 (160 reviews) | 
| **Sharing** | Not enough data | 8.2 (178 reviews) | 
| **Privacy** | Not enough data | 8.2 (163 reviews) | 

#### Insights

| Feature | Frill | UserTesting | 
|---|---|---|
| **Human Transcription** | Not enough data | Feature Not Available | 
| **Computer Transcription** | Not enough data | 7.3 (163 reviews) | 
| **Analytics** | Not enough data | 7.7 (174 reviews) | 

#### Agentic AI - Demo Automation

| Feature | Frill | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Frill** | N/A | N/A |
| **UserTesting** | 6.6/10 | 25 |

#### Analytics

| Feature | Frill | UserTesting | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 6.8 (20 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 6.7 (19 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 6.8 (18 reviews) | 
| **Gamification** | Not enough data | Feature Not Available | 

#### Customization

| Feature | Frill | UserTesting | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 6.9 (18 reviews) | 
| **Multilanguage Support** | Not enough data | 6.2 (17 reviews) | 
| **Multiple Branding Support** | Not enough data | 6.2 (18 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 5.8 (17 reviews) | 

#### Generative AI

| Feature | Frill | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.3 (19 reviews) | 

#### Agentic AI - Experience Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Frill** | N/A | N/A |
| **UserTesting** | 6.4/10 | 29 |

#### Survey Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Survey Builder** | Not enough data | 6.1 (22 reviews) | 
| **Question Types** | Not enough data | 7.9 (24 reviews) | 
| **Templates** | Not enough data | 6.5 (22 reviews) | 
| **Survey Distribution** | Not enough data | 6.5 (24 reviews) | 

#### Survey Customization

| Feature | Frill | UserTesting | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 6.0 (25 reviews) | 
| **Branding** | Not enough data | 5.8 (24 reviews) | 
| **Multimedia Support** | Not enough data | 6.5 (24 reviews) | 
| **Multilingual Surveys** | Not enough data | 4.9 (23 reviews) | 

#### Survey Insights

| Feature | Frill | UserTesting | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 6.3 (24 reviews) | 
| **BI Tools Integration** | Not enough data | Feature Not Available | 
| **Data Exporting** | Not enough data | 7.1 (24 reviews) | 
| **Permissions** | Not enough data | 6.8 (24 reviews) | 

#### Agentic AI - Survey

| Feature | Frill | UserTesting | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Frill** | 9.7/10 | 8 |
| **UserTesting** | 8.2/10 | 155 |

#### Generative AI

| Feature | Frill | UserTesting | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.7 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.4 (6 reviews) | 

#### Survey Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Brand Design Consistency** | 9.8 (7 reviews) | 9.0 (35 reviews) ✓ Verified | 
| **Survey Deployment** | 9.3 (7 reviews) | 8.3 (83 reviews) ✓ Verified | 
| **Feedback Collection** | 10.0 (8 reviews) | 8.6 (107 reviews) ✓ Verified | 
| **Device Responsiveness** | 9.8 (8 reviews) | 8.5 (100 reviews) ✓ Verified | 

#### Process Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Feedback Aggregation** | 10.0 (8 reviews) | 8.0 (102 reviews) ✓ Verified | 
| **Trigger Alerts** | 9.2 (6 reviews) | Feature Not Available | 
| **Real-Time Analysis** | 9.7 (5 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Real-Time Action** | 9.7 (6 reviews) | Feature Not Available | 

#### System Management

| Feature | Frill | UserTesting | 
|---|---|---|
| **Security** | 9.3 (5 reviews) | 8.8 (89 reviews) ✓ Verified | 
| **System Monitoring** | 9.7 (6 reviews) | 9.2 (15 reviews) ✓ Verified | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Frill** | N/A | N/A |
| **UserTesting** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Frill | UserTesting | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Feature Not Available | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Feature Not Available | 

#### Audience Access - Consumer Insights Platforms

| Feature | Frill | UserTesting | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Frill | UserTesting | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Frill | UserTesting | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Frill | UserTesting | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Feature Not Available | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)


**Unique to UserTesting (5):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Frill | UserTesting | 
|---|---|---|
| **Small-Business** | 100.0% | 20.0% | 
| **Mid-Market** | 0% | 38.2% | 
| **Enterprise** | 0% | 41.9% | 

### By Industry

#### Frill

- **Marketing and Advertising:** 33.3%
- **Computer Software:** 12.5%
- **Information Technology and Services:** 8.3%
- **Translation and Localization:** 4.2%
- **Sports:** 4.2%
- **Retail:** 4.2%
- **Management Consulting:** 4.2%
- **Leisure, Travel & Tourism:** 4.2%
- **Health, Wellness and Fitness:** 4.2%
- **Financial Services:** 4.2%
- **Other:** 16.7%

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.9%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.4%
- **Consumer Goods:** 3.8%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

---
## Alternatives

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---
## Top Discussions

### Frill

No discussions available for this product.

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What is UserTesting used for?](https://www.g2.com/discussions/what-is-usertesting-used-for) — 1 comment
  > **Top comment:** "The platform supports two types of users: Business Users and Testers

Business Users can upload Figma designs, prototypes, or product concepts to gather..."
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/frill-vs-usertesting)