# Friday CRM vs Pipedrive Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Pipedrive excels in user experience, with many praising its **simple and user-friendly interface**. Users appreciate the straightforward pipeline and deal tracking system, which makes managing deals and forecasting a breeze.
- **Users say** that Friday CRM offers a compelling free option, with features that are **robust enough** for small businesses. Reviewers highlight its ease of use and customization capabilities, making it a practical choice for those on a budget.
- **According to verified reviews** , Pipedrive stands out for its **quick implementation process**. Users have noted that the intuitive onboarding wizard and drag-and-drop tools significantly reduce setup time, allowing teams to get started without hassle.
- **Reviewers mention** that while Friday CRM is effective for basic customer management, it may lack some advanced features found in Pipedrive. Users have pointed out that Pipedrive's automation capabilities and integration with tools like Zapier enhance workflow efficiency.
- **G2 reviewers highlight** that Pipedrive's support quality is commendable, with a score reflecting its responsiveness and helpfulness. Users have expressed satisfaction with the support they receive, which is crucial for maintaining productivity.
- **Users report** that Friday CRM, while functional, may not meet the needs of businesses looking for comprehensive CRM solutions. Some users feel that it lacks depth in features like **lead management** and **reporting** , which are more robust in Pipedrive.



| | Friday CRM | Pipedrive | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 86 | 3,043 | 
| **Largest Market Segment** | Small-Business (96.5% of reviews) | Small-Business (72.7% of reviews) | 
| **Entry Level Price** | $0.00 | $24.00 1 Seats Per Month | 

---
## Top Pros & Cons

### Friday CRM

Pros:
- Ease of Use (14 reviews)
- Feature Richness (8 reviews)

Cons:
- Missing Features (7 reviews)
- Integration Issues (4 reviews)

### Pipedrive

Pros:
- Ease of Use (574 reviews)
- Intuitive (274 reviews)

Cons:
- Missing Features (230 reviews)
- Limited Features (151 reviews)

---
## Ratings Comparison
| Rating | Friday CRM | Pipedrive | 
|---|---|---|
  | **Meets Requirements** | 8.2 (79 reviews) | 8.5 (2627 reviews) | 
  | **Ease of Use** | 8.8 (81 reviews) | 8.8 (2667 reviews) | 
  | **Ease of Setup** | 8.8 (67 reviews) | 8.7 (1676 reviews) | 
  | **Ease of Admin** | 9.0 (48 reviews) | 8.6 (1023 reviews) | 
  | **Quality of Support** | 8.2 (53 reviews) | 8.4 (2246 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (40 reviews) | 8.7 (991 reviews) | 
  | **Product Direction (% positive)** | 9.1 (78 reviews) | 8.8 (2583 reviews) | 

---
## Pricing

### Friday CRM

#### Entry-Level Pricing

Plan: 100% Free plan

Price: $0.00

Description: All Friday CRM accounts are free to use. This approach is an investment in marketing.


Key Features:
- Get for Free Now

[Learn more about Friday CRM](https://www.g2.com/products/friday-crm/reviews)

#### Free Trial

No

### Pipedrive

#### Entry-Level Pricing

Plan: Lite

Price: $24.00 1 Seats Per Month

Description: per month per user.
14$ / month billed annually

Key Features:
- Organize your sales in one simple, intuitive workspace:
- Lead, calendar and pipeline management
- Sales Assistant and AI-generated reports

[Browse all 4 editions](https://www.g2.com/products/pipedrive/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | 6.9/10 | 77 |
| **Pipedrive** | 7.9/10 | 2349 |

#### Sales Force Automation

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Contact & Account Management** | 7.7 (73 reviews) | 8.5 (2054 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.0 (69 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (74 reviews) | 8.9 (2134 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (69 reviews) | 8.6 (2116 reviews) ✓ Verified | 
| **Territory & Quota Management** | 6.7 (68 reviews) | 7.7 (1619 reviews) ✓ Verified | 
| **Desktop Integration** | 7.1 (69 reviews) | 8.4 (1131 reviews) ✓ Verified | 
| **Product & Price List Management** | 6.5 (62 reviews) | 7.7 (1616 reviews) ✓ Verified | 
| **Quote & Order Management** | 6.5 (63 reviews) | 7.7 (1571 reviews) | 
| **Customer Contract Management** | 6.8 (67 reviews) | 7.8 (1675 reviews) | 

#### Marketing Automation

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Email Marketing** | 6.0 (68 reviews) | 7.5 (1518 reviews) ✓ Verified | 
| **Campaign Management** | 6.0 (66 reviews) | 7.5 (1495 reviews) ✓ Verified | 
| **Lead Management** | 7.3 (66 reviews) | 8.5 (1866 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 6.4 (64 reviews) | 7.5 (1447 reviews) ✓ Verified | 

#### Customer Support

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Case Management** | 6.8 (66 reviews) | 7.9 (1009 reviews) | 
| **Customer Support Portal** | 6.6 (65 reviews) | 7.8 (989 reviews) | 
| **Knowledge Base** | 6.9 (65 reviews) | 8.0 (1022 reviews) | 
| **Call Center Features** | 6.5 (69 reviews) | 7.5 (1476 reviews) | 
| **Support Analytics** | 6.7 (62 reviews) | 7.7 (962 reviews) | 

#### Reporting & Analytics

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Reporting** | 6.9 (62 reviews) | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | 7.2 (64 reviews) | 8.3 (1968 reviews) ✓ Verified | 
| **Forecasting** | 6.7 (64 reviews) | 7.9 (1724 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Social Collaboration Features** | 6.3 (63 reviews) | 7.6 (1425 reviews) ✓ Verified | 
| **Social Network Integration** | 6.0 (68 reviews) | 7.4 (1377 reviews) ✓ Verified | 
| **Mobile User Support** | 6.1 (61 reviews) | 7.9 (1593 reviews) ✓ Verified | 

#### Platform

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Customization** | 7.7 (62 reviews) | 8.2 (1355 reviews) ✓ Verified | 
| **Workflow Capability** | 7.5 (62 reviews) | 8.3 (1350 reviews) | 
| **User, Role, and Access Management** | 8.3 (62 reviews) | 8.4 (1361 reviews) ✓ Verified | 
| **Internationalization** | 7.3 (57 reviews) | 8.2 (1170 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.8 (58 reviews) | 7.3 (1060 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 6.7 (60 reviews) | 7.8 (1174 reviews) | 
| **Performance and Reliability** | 8.4 (60 reviews) | 8.8 (1339 reviews) ✓ Verified | 
| **Output Document Generation** | 6.7 (62 reviews) | 7.8 (1126 reviews) | 

#### Integration

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (56 reviews) | 8.1 (1236 reviews) ✓ Verified | 
| **Integration APIs** | 6.7 (58 reviews) | 8.0 (1173 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 6.8 (56 reviews) | 7.9 (1102 reviews) ✓ Verified | 

#### Generative AI

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **AI Text Generation** | 6.8 (34 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | 7.3 (171 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 7.6 (173 reviews) | 
| **Cross-system Integration** | 7.0 (5 reviews) | 7.5 (174 reviews) | 
| **Adaptive Learning** | 7.7 (5 reviews) | 7.3 (170 reviews) | 
| **Natural Language Interaction** | 7.0 (5 reviews) | 7.3 (171 reviews) | 
| **Proactive Assistance** | 7.0 (5 reviews) | 7.3 (170 reviews) | 
| **Decision Making** | 7.0 (5 reviews) | 7.6 (172 reviews) | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **Pipedrive** | 7.8/10 | 256 |

#### Email Marketing

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | 8.2 (211 reviews) | 
| **Manage Email Lists** | Not enough data | 8.2 (212 reviews) | 
| **High-Volume Sending** | Not enough data | 7.8 (206 reviews) | 
| **Building and Personalizing Emails** | Not enough data | 8.2 (209 reviews) | 
| **Sending Outbound Emails** | Not enough data | 8.3 (212 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.2 (207 reviews) | 
| **Automated Email Responses** | Not enough data | 7.9 (206 reviews) | 
| **Multi-user Account** | Not enough data | 8.2 (203 reviews) | 
| **Surveys** | Not enough data | 7.5 (197 reviews) | 

#### Reporting & Analytics

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.5 (192 reviews) | 
| **Basic Reporting** | Not enough data | 8.2 (205 reviews) | 

#### Generative AI

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Email Marketing

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (25 reviews) | 
| **Autonomous Task Execution** | Not enough data | 6.9 (25 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (25 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (25 reviews) | 

#### Integration

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (227 reviews) | 
| **Integration APIs** | Not enough data | 7.8 (224 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 7.9 (221 reviews) | 
| **CRM Integration** | Not enough data | 8.2 (221 reviews) | 
| **Social Media Integration** | Not enough data | 7.2 (213 reviews) | 
| **E-Commerce Integration** | Not enough data | 7.3 (210 reviews) | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **Pipedrive** | 7.6/10 | 81 |

#### Customization

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Custom Fields** | Not enough data | 8.3 (76 reviews) | 
| **Conditional Logic** | Not enough data | 7.8 (72 reviews) | 
| **Multi-page Forms** | Not enough data | 7.3 (71 reviews) | 
| **Design** | Not enough data | 7.7 (76 reviews) | 

#### Additional Functionality

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.2 (74 reviews) | 
| **Offline Capability** | Not enough data | 6.7 (70 reviews) | 
| **Notifications** | Not enough data | 7.8 (78 reviews) | 
| **Payments** | Not enough data | 6.9 (71 reviews) | 
| **Mobile Forms** | Not enough data | 7.5 (73 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **Pipedrive** | 7.6/10 | 444 |

#### Agentic AI - Sales Performance Management

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (66 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (64 reviews) | 

#### Incentives

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Badges** | Not enough data | 6.9 (391 reviews) | 
| **Triggers** | Not enough data | 7.4 (401 reviews) | 
| **Commission Calculator** | Not enough data | Feature Not Available | 
| **Leaderboards** | Not enough data | 7.1 (395 reviews) | 

#### Personalization

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Profiles** | Not enough data | 7.7 (414 reviews) | 
| **Custom Reports** | Not enough data | 7.9 (409 reviews) | 
| **Dashboards** | Not enough data | 8.3 (429 reviews) | 
| **Goal Setting** | Not enough data | 8.0 (411 reviews) | 

#### Administrative

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Integration** | Not enough data | 7.8 (409 reviews) | 
| **Employee Structure** | Not enough data | 7.7 (401 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.5 (387 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **Pipedrive** | 8.0/10 | 283 |

#### Agentic AI - Email Tracking

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (56 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (57 reviews) | 
| **Adaptive Learning** | Not enough data | 7.5 (55 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (56 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (56 reviews) | 
| **Decision Making** | Not enough data | 8.1 (55 reviews) | 

#### Analytics

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Open Rates** | Not enough data | 8.0 (256 reviews) | 
| **Link Activity** | Not enough data | 8.2 (257 reviews) | 
| **Attachment Activity** | Not enough data | 8.1 (249 reviews) | 

#### Customizations

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.2 (268 reviews) | 
| **Email Scheduling** | Not enough data | 8.3 (257 reviews) | 
| **Notifications** | Not enough data | 8.4 (270 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (257 reviews) | 
| **Templates** | Not enough data | 8.3 (259 reviews) | 

#### Generative AI

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **Pipedrive** | 7.8/10 | 472 |

#### Agentic AI - Sales Analytics

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (58 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (58 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (58 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (57 reviews) | 

#### Data Sourcing

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Data Sourcing** | Not enough data | 7.8 (425 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.0 (433 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 7.9 (427 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.4 (437 reviews) | 
| **Data Segmentation** | Not enough data | 8.0 (422 reviews) | 

#### Predictive Analytics

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Lead Scoring** | Not enough data | 7.7 (423 reviews) | 
| **Opportunity Scoring** | Not enough data | 7.8 (424 reviews) | 
| **Risk Analysis** | Not enough data | 7.4 (407 reviews) | 
| **Live Forecasting** | Not enough data | 7.7 (416 reviews) | 

#### Sales Management

| Feature | Friday CRM | Pipedrive | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.7 (442 reviews) | 
| **Sales Gamification** | Not enough data | 7.6 (410 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.3 (419 reviews) | 
| **Activity Tracking** | Not enough data | 8.7 (443 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Pipedrive (5):** [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Friday CRM | Pipedrive | 
|---|---|---|
| **Small-Business** | 96.5% | 72.7% | 
| **Mid-Market** | 3.5% | 22.9% | 
| **Enterprise** | 0% | 4.4% | 

### By Industry

#### Friday CRM

- **Non-Profit Organization Management:** 10.5%
- **Construction:** 8.1%
- **Consulting:** 7.0%
- **Information Technology and Services:** 7.0%
- **Accounting:** 5.8%
- **Real Estate:** 4.7%
- **Financial Services:** 3.5%
- **Insurance:** 3.5%
- **Computer Software:** 3.5%
- **Building Materials:** 3.5%
- **Other:** 43.0%

#### Pipedrive

- **Computer Software:** 10.9%
- **Information Technology and Services:** 10.1%
- **Marketing and Advertising:** 9.9%
- **Financial Services:** 4.2%
- **Construction:** 3.3%
- **Real Estate:** 3.3%
- **Internet:** 3.0%
- **Consulting:** 2.2%
- **Insurance:** 2.1%
- **Telecommunications:** 1.6%
- **Other:** 49.4%

---
## Alternatives

### Alternatives to Friday CRM

- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1161 reviews)
- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (671 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [NetSuite](https://www.g2.com/products/netsuite/reviews) — 4.1/5 stars (4767 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4091 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews)

### Alternatives to Pipedrive

- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1232 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1112 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25784 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (812 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)

---
## Top Discussions

### Friday CRM

No discussions available for this product.

### Pipedrive

- Title: [What is the best way to use email marketing with Pipedrive?](https://www.g2.com/discussions/12132-what-is-the-best-way-to-use-email-marketing-with-pipedrive) — 3 comments, 3 upvotes
  > **Top comment:** "PD is not an ESP so it’s not good for email mkt. we use PD at OpenMoves and developed the tightest integration. Check out OpenMoves on the PD partner portal..."
- Title: [What features of Pipedrive are most beneficial for new sales professionals to track and optimize their sales pipeline?](https://www.g2.com/discussions/what-features-of-pipedrive-are-most-beneficial-for-new-sales-professionals-to-track-and-optimize-their-sales-pipeline) — 2 comments
  > **Top comment:** "In Pipedrive the Deals (buyers) PIPELINES of prospects or buyers, can be viewed in Kanban or spreadsheet format, giving you a quick glance of where people..."
- Title: [What is Pipedrive used for?](https://www.g2.com/discussions/pipedrive-what-is-pipedrive-used-for) — 2 comments
  > **Top comment:** "Pipedrive is a customer relationship management (CRM) tool designed to help sales teams manage their sales processes efficiently. Here are some key..."
- Title: [Is Pipedrive free?](https://www.g2.com/discussions/is-pipedrive-free) — 2 comments
  > **Top comment:** "No"
- Title: [What is Pipedrive software?](https://www.g2.com/discussions/what-is-pipedrive-software) — 2 comments
  > **Top comment:** "It is a CRM tool that helps sales professionals to log all your sales related activities. Eg. meetings, contacts, proposals and contracts. Basically managing..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/friday-crm-vs-pipedrive)