# Friday CRM vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that while Friday CRM offers a free option that appeals to small businesses, its overall user satisfaction is lower compared to monday CRM, which boasts a more robust feature set and higher ratings for usability and support.
- **Users say** that Friday CRM is praised for its simplicity and ease of use, with one reviewer noting it has "just enough functional features." However, monday CRM excels in providing a comprehensive view of leads and opportunities, with customizable pipeline management that users find particularly beneficial.
- **Reviewers mention** that Friday CRM's integration with tools like RingCentral is a strong point, helping users keep track of customer interactions. In contrast, monday CRM users appreciate its seamless email integration and the ability to generate charts and filters quickly, enhancing their workflow efficiency.
- **According to verified reviews** , Friday CRM's setup process is straightforward, which is a plus for small businesses looking for a quick start. However, monday CRM's recent reviews highlight its more extensive capabilities, making it a better fit for small to mid-sized operations that require more advanced features.
- **Users highlight** that while Friday CRM is a cost-effective solution, it may not meet the needs of users looking for advanced reporting and analytics. On the other hand, monday CRM is recognized for its strong reporting features, with users noting the effectiveness of its visual progress indicators and dashboards.
- **G2 reviewers indicate** that Friday CRM has a smaller user base, which may limit the community support and resources available. In contrast, monday CRM's larger market presence translates to a wealth of user-generated content and support options, making it easier for users to find help and best practices.



| | Friday CRM | monday CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 86 | 1,176 | 
| **Largest Market Segment** | Small-Business (96.5% of reviews) | Small-Business (78.6% of reviews) | 
| **Entry Level Price** | $0.00 | $12.00 Per Month | 

---
## Top Pros & Cons

### Friday CRM

Pros:
- Ease of Use (14 reviews)
- Feature Richness (8 reviews)

Cons:
- Missing Features (7 reviews)
- Integration Issues (4 reviews)

### monday CRM

Pros:
- Ease of Use (205 reviews)
- Integrations (117 reviews)

Cons:
- Learning Curve (82 reviews)
- Missing Features (78 reviews)

---
## Ratings Comparison
| Rating | Friday CRM | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.2 (79 reviews) | 8.6 (829 reviews) | 
  | **Ease of Use** | 8.8 (81 reviews) | 8.9 (892 reviews) | 
  | **Ease of Setup** | 8.8 (67 reviews) | 8.5 (681 reviews) | 
  | **Ease of Admin** | 9.0 (48 reviews) | 8.9 (469 reviews) | 
  | **Quality of Support** | 8.2 (53 reviews) | 8.4 (736 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (40 reviews) | 8.9 (462 reviews) | 
  | **Product Direction (% positive)** | 9.1 (78 reviews) | 9.3 (803 reviews) | 

---
## Pricing

### Friday CRM

#### Entry-Level Pricing

Plan: 100% Free plan

Price: $0.00

Description: All Friday CRM accounts are free to use. This approach is an investment in marketing.


Key Features:
- Get for Free Now

[Learn more about Friday CRM](https://www.g2.com/products/friday-crm/reviews)

#### Free Trial

No

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | 6.9/10 | 77 |
| **monday CRM** | 7.9/10 | 733 |

#### Sales Force Automation

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 7.7 (73 reviews) | 8.6 (563 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 7.0 (69 reviews) | 7.8 (472 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (74 reviews) | 8.6 (568 reviews) | 
| **Task / Activity Management** | 7.8 (69 reviews) | 8.8 (591 reviews) | 
| **Territory & Quota Management** | 6.7 (68 reviews) | 7.6 (443 reviews) | 
| **Desktop Integration** | 7.1 (69 reviews) | 8.3 (498 reviews) | 
| **Product & Price List Management** | 6.5 (62 reviews) | 7.7 (448 reviews) | 
| **Quote & Order Management** | 6.5 (63 reviews) | 7.5 (451 reviews) | 
| **Customer Contract Management** | 6.8 (67 reviews) | 7.9 (478 reviews) | 

#### Marketing Automation

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Email Marketing** | 6.0 (68 reviews) | 7.6 (465 reviews) | 
| **Campaign Management** | 6.0 (66 reviews) | 7.7 (464 reviews) | 
| **Lead Management** | 7.3 (66 reviews) | 8.6 (544 reviews) | 
| **Marketing ROI Analytics** | 6.4 (64 reviews) | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Case Management** | 6.8 (66 reviews) | 8.2 (472 reviews) | 
| **Customer Support Portal** | 6.6 (65 reviews) | 7.8 (410 reviews) | 
| **Knowledge Base** | 6.9 (65 reviews) | 8.2 (434 reviews) | 
| **Call Center Features** | 6.5 (69 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 6.7 (62 reviews) | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Reporting** | 6.9 (62 reviews) | 8.2 (518 reviews) | 
| **Dashboards** | 7.2 (64 reviews) | 8.7 (571 reviews) | 
| **Forecasting** | 6.7 (64 reviews) | 8.0 (467 reviews) | 

#### Mobile & Social

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 6.3 (63 reviews) | 7.9 (390 reviews) | 
| **Social Network Integration** | 6.0 (68 reviews) | 7.3 (345 reviews) | 
| **Mobile User Support** | 6.1 (61 reviews) | 7.7 (471 reviews) | 

#### Platform

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Customization** | 7.7 (62 reviews) | 8.7 (533 reviews) | 
| **Workflow Capability** | 7.5 (62 reviews) | 8.7 (525 reviews) | 
| **User, Role, and Access Management** | 8.3 (62 reviews) | 8.6 (518 reviews) | 
| **Internationalization** | 7.3 (57 reviews) | 8.1 (439 reviews) | 
| **Sandbox / Test Environments** | 6.8 (58 reviews) | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 6.7 (60 reviews) | 8.0 (474 reviews) | 
| **Performance and Reliability** | 8.4 (60 reviews) | 8.5 (510 reviews) | 
| **Output Document Generation** | 6.7 (62 reviews) | 7.8 (437 reviews) | 

#### Integration

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 7.0 (56 reviews) | 8.2 (469 reviews) | 
| **Integration APIs** | 6.7 (58 reviews) | 7.9 (420 reviews) | 
| **Breadth of Partner Applications** | 6.8 (56 reviews) | 8.0 (414 reviews) | 

#### Generative AI

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.8 (34 reviews) | 7.1 (316 reviews) | 

#### Agentic AI - CRM

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (5 reviews) | 7.3 (62 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 7.5 (62 reviews) | 
| **Cross-system Integration** | 7.0 (5 reviews) | 7.5 (59 reviews) | 
| **Adaptive Learning** | 7.7 (5 reviews) | 7.3 (61 reviews) | 
| **Natural Language Interaction** | 7.0 (5 reviews) | 7.2 (61 reviews) | 
| **Proactive Assistance** | 7.0 (5 reviews) | 7.3 (60 reviews) | 
| **Decision Making** | 7.0 (5 reviews) | 7.1 (61 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **monday CRM** | 7.8/10 | 293 |

#### Agentic AI - Sales Performance Management

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.3 (216 reviews) | 
| **Triggers** | Not enough data | 7.7 (232 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (210 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.8 (275 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Friday CRM** | N/A | N/A |
| **monday CRM** | 7.6/10 | 205 |

#### Agentic AI - Email Tracking

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (24 reviews) | 
| **Decision Making** | Not enough data | 7.3 (24 reviews) | 

#### Analytics

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Open Rates** | Not enough data | 8.1 (167 reviews) | 
| **Link Activity** | Not enough data | 7.9 (143 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 

#### Customizations

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **Email Platform Integration** | Not enough data | 8.1 (187 reviews) | 
| **Email Scheduling** | Not enough data | 8.2 (94 reviews) | 
| **Notifications** | Not enough data | 8.5 (191 reviews) | 
| **Email Categorization** | Not enough data | 7.9 (88 reviews) | 
| **Templates** | Not enough data | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Friday CRM | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (132 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to monday CRM (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Friday CRM | monday CRM | 
|---|---|---|
| **Small-Business** | 96.5% | 78.6% | 
| **Mid-Market** | 3.5% | 18.6% | 
| **Enterprise** | 0% | 2.9% | 

### By Industry

#### Friday CRM

- **Non-Profit Organization Management:** 10.5%
- **Construction:** 8.1%
- **Consulting:** 7.0%
- **Information Technology and Services:** 7.0%
- **Accounting:** 5.8%
- **Real Estate:** 4.7%
- **Financial Services:** 3.5%
- **Insurance:** 3.5%
- **Computer Software:** 3.5%
- **Building Materials:** 3.5%
- **Other:** 43.0%

#### monday CRM

- **Marketing and Advertising:** 12.5%
- **Information Technology and Services:** 7.8%
- **Construction:** 4.5%
- **Computer Software:** 4.5%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Management Consulting:** 2.7%
- **Consulting:** 2.6%
- **Hospital & Health Care:** 2.4%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Friday CRM

- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (691 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)
- [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4840 reviews)
- [Instantly](https://www.g2.com/products/instantly/reviews) — 4.8/5 stars (4121 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2574 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25835 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13850 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3075 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2932 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1234 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (836 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (664 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14702 reviews)

---
## Top Discussions

### Friday CRM

No discussions available for this product.

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/friday-crm-vs-monday-crm)