# Freshchat vs Zoom Workplace Comparison

| | Freshchat | Zoom Workplace | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 499 | 56,484 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | $0.00 | Free | 

---
## Top Pros & Cons

### Freshchat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

### Zoom Workplace

Pros:
- Ease of Use (4633 reviews)
- Video Conferencing (2760 reviews)

Cons:
- Limited Features (1265 reviews)
- Zoom Issues (1210 reviews)

---
## Ratings Comparison
| Rating | Freshchat | Zoom Workplace | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 9.2 (42757 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 9.1 (42924 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 9.1 (14022 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 9.0 (12543 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.7 (31608 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 9.1 (11716 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 8.4 (40209 reviews) | 

---
## Pricing

### Freshchat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.9/10 | 52 |
| **Zoom Workplace** | N/A | N/A |

#### Messenger

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8215 |

#### Content Sharing

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6587 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (6786 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | 8.8 (6026 reviews) ✓ Verified | 

#### Collaboration

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5132 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (6775 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | 9.0 (6520 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | 8.7 (4986 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 9.3 (7129 reviews) ✓ Verified | 

#### Functionality

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5077 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.0 (6335 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | 8.7 (4825 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (105 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 729 |

#### Business Instant Messaging

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (514 reviews) | 
| **Notifications** | Not enough data | 8.7 (529 reviews) | 
| **Search** | Not enough data | 8.5 (505 reviews) | 

#### Business Instant Messaging 

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.1 (525 reviews) | 
| **Video Conferencing** | Not enough data | 9.3 (543 reviews) | 

#### Business Instant Messaging

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (510 reviews) | 
| **Web Application** | Not enough data | 8.9 (513 reviews) | 
| **Integrations** | Not enough data | 8.5 (507 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.5 (176 reviews) | 

#### AI - Business Instant Messaging

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.4 (173 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (172 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.2 (172 reviews) | 
| **Content Generation** | Not enough data | 8.2 (169 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (78 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Grammar Check** | Not enough data | 8.9 (74 reviews) | 
| **Tone Check** | Not enough data | 8.7 (74 reviews) | 
| **Sentence Formatting** | Not enough data | 9.0 (75 reviews) | 

#### Formatting

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Plagiarism Check** | Not enough data | 8.6 (71 reviews) | 
| **Style Editor** | Not enough data | 8.4 (69 reviews) | 
| **Citation Finder** | Not enough data | 8.5 (71 reviews) | 

#### Content 

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Idea Recommendation** | Not enough data | 8.6 (70 reviews) | 
| **Content Generation** | Not enough data | 8.5 (70 reviews) | 
| **Form Generation** | Not enough data | 8.6 (69 reviews) | 

#### Product Type

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | 8.8 (68 reviews) | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 396 |

#### Design Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Drawing** | Not enough data | 8.6 (294 reviews) | 
| **Marker Colors** | Not enough data | 8.5 (287 reviews) | 
| **Mind Mapping** | Not enough data | 8.2 (278 reviews) | 
| **Templates** | Not enough data | 8.3 (280 reviews) | 
| **Drag-and-Drop** | Not enough data | 8.6 (286 reviews) | 

#### Communication Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Voting** | Not enough data | 8.7 (289 reviews) | 
| **Commenting** | Not enough data | 8.9 (292 reviews) | 

#### Integrations

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (276 reviews) | 
| **Sharing** | Not enough data | 8.8 (288 reviews) | 

#### Software Offering

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **In-Browser** | Not enough data | 8.5 (283 reviews) | 
| **Desktop App** | Not enough data | 9.3 (294 reviews) | 
| **Mobile App** | Not enough data | 8.9 (288 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (77 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24031 |

#### Presenter Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16928 reviews) | 
| **Notifications Blocker** | Not enough data | 8.6 (12630 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 8.7 (13567 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.9 (17373 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19402 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 9.2 (19559 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (21559 reviews) ✓ Verified | 

#### Application Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16003 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.1 (19247 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.8 (16114 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.5 (236 reviews) | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 586 |

#### Platform Basics

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | 9.1 (412 reviews) | 
| **Image Editor** | Not enough data | 7.8 (378 reviews) | 

#### Platform Content

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (374 reviews) | 
| **Text Extraction** | Not enough data | 7.8 (372 reviews) | 
| **Screen Record** | Not enough data | 9.0 (401 reviews) | 

#### Platform Additional Functionality

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.5 (400 reviews) | 
| **Platform Search** | Not enough data | 8.1 (374 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (132 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 174 |

#### Inbox Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.1 (99 reviews) | 
| **Filters** | Not enough data | 8.2 (101 reviews) | 
| **Reminders** | Not enough data | 8.7 (102 reviews) | 
| **Notifications** | Not enough data | 8.8 (102 reviews) | 

#### Coordination Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 8.9 (110 reviews) | 
| **Contacts** | Not enough data | 8.8 (103 reviews) | 
| **Task Management** | Not enough data | 8.5 (102 reviews) | 

#### Software Options

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (102 reviews) | 
| **Mobile Application** | Not enough data | 9.0 (101 reviews) | 

#### Email Client - Agentic AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (49 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (50 reviews) | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |

#### Platform Basics

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (62 reviews) | 
| **Mail Management** | Not enough data | 8.2 (58 reviews) | 
| **Visitor Database** | Not enough data | 8.7 (37 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (39 reviews) | 
| **Blacklist Screenings** | Not enough data | 8.2 (38 reviews) | 
| **Badge Issuance** | Not enough data | 8.0 (39 reviews) | 
| **Automation** | Not enough data | 8.3 (40 reviews) | 

#### Platform Data

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (59 reviews) | 
| **Analytics** | Not enough data | 8.3 (57 reviews) | 
| **Visitor Logs** | Not enough data | 8.2 (58 reviews) | 
| **Dashboard** | Not enough data | 8.4 (60 reviews) | 

#### Platform Interoperability

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Notifications** | Not enough data | 8.7 (63 reviews) | 
| **Hardware** | Not enough data | 8.2 (59 reviews) | 

#### Platform Additional Functionality

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Integration** | Not enough data | 8.6 (59 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (33 reviews) | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (33 reviews) | 
| **Hardware Integration** | Not enough data | 8.5 (35 reviews) | 
| **Multi-lingual Support** | Not enough data | 7.7 (35 reviews) | 

#### Agentic AI - Visitor Management

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.7 (25 reviews) | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 46 |

#### Platform Basics

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.9/10 | 35726 |

#### Collaboration Tools

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (30811 reviews) ✓ Verified | 
| **Presentations** | Not enough data | Feature Not Available | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 9.1 (14849 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (14823 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Scheduling** | Not enough data | 8.9 (28206 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.0 (27241 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.9 (27471 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 9.0 (15239 reviews) ✓ Verified | 

#### Software Type

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Mobile** | Not enough data | 8.9 (26548 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.8 (13947 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 9.2 (15893 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (436 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (439 reviews) | 
| **Decision Making** | Not enough data | 7.8 (413 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 117 |
| **Zoom Workplace** | N/A | N/A |

#### Responses

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 

#### Platform

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 165 |
| **Zoom Workplace** | N/A | N/A |

#### Conversational Platform

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 563 |

#### Calendar View

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (391 reviews) | 
| **Customizable Viewing** | Not enough data | 8.5 (396 reviews) | 

#### Shared Calendar

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (384 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.3 (385 reviews) | 

#### Accessibility

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (379 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (376 reviews) | 

#### Integration

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (373 reviews) | 
| **Import Events** | Not enough data | 8.2 (379 reviews) | 
| **Software Integrations** | Not enough data | 8.5 (378 reviews) | 

#### Notifications

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (378 reviews) | 
| **Location-Based Alerts** | Not enough data | 7.9 (374 reviews) | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (297 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (302 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (306 reviews) | 

#### Agentic AI - Calendar

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (116 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 78 |

#### Design

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | 9.3 (44 reviews) | 
| **Themes** | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | 9.0 (43 reviews) | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 886 |

#### Integrations

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (642 reviews) | 
| **Email Integration** | Not enough data | 8.6 (670 reviews) | 
| **Zoom Integration** | Not enough data | 8.9 (671 reviews) | 
| **Google Meet Integration** | Not enough data | 7.7 (636 reviews) | 
| **Salesforce Integration** | Not enough data | 7.6 (629 reviews) | 

#### Branding & Customizatio

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (641 reviews) | 
| **Personalized Links** | Not enough data | 8.5 (656 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.1 (628 reviews) | 

#### Automatic Rules & Configurations

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (638 reviews) | 
| **Automatic Updates** | Not enough data | 8.5 (654 reviews) | 
| **Buffer Times** | Not enough data | 8.4 (652 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (164 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (166 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 41 |

#### Seating Options

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Amenities** | Not enough data | 8.3 (18 reviews) | 
| **Automatic Grouping** | Not enough data | 8.1 (18 reviews) | 
| **Predefined Neighborhoods** | Not enough data | 8.5 (18 reviews) | 
| **Recurring Reservations** | Not enough data | 9.0 (18 reviews) | 

#### Tech Stack

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Moble App Offering** | Not enough data | 8.4 (20 reviews) | 
| **Employee Communications Integrations** | Not enough data | 8.9 (19 reviews) | 
| **Calendar Integrations** | Not enough data | 9.3 (22 reviews) | 
| **SSO Compatible** | Not enough data | 8.5 (18 reviews) | 

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.5 (18 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.4 (18 reviews) | 
| **AI Text-to-3D** | Not enough data | 7.0 (18 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.4 (18 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 336 |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (72 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | Not enough data | 

#### Communication

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 114 |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | 
| **Automation** | 8.9 (77 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 9.2/10 | 58 |
| **Zoom Workplace** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.5 (23 reviews) | Not enough data | 

#### Process

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | Not enough data | 
| **Tickets** | 9.4 (48 reviews) | Not enough data | 
| **Macros** | 9.2 (42 reviews) | Not enough data | 

#### Channels

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | Not enough data | 
| **Social** | 9.2 (53 reviews) | Not enough data | 
| **Live Chat** | 9.5 (53 reviews) | Not enough data | 
| **Phone** | 9.0 (43 reviews) | Not enough data | 
| **Text** | 9.3 (44 reviews) | Not enough data | 

#### Insight

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | Not enough data | 
| **Reporting** | 8.9 (49 reviews) | Not enough data | 
| **Visitor Activity** | 9.2 (46 reviews) | Not enough data | 
| **Help Desk** | 9.1 (48 reviews) | Not enough data | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 247 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (120 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (130 reviews) | 
| **Automated Scheduling** | Not enough data | 8.6 (125 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (154 reviews) | 
| **Voice Recognition** | Not enough data | 8.7 (124 reviews) | 
| **Action Item Tracking** | Not enough data | 8.8 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (120 reviews) | 
| **Personalization** | Not enough data | 8.5 (122 reviews) | 
| **Smart Summaries** | Not enough data | 9.1 (139 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Language Translation** | Not enough data | 8.4 (122 reviews) | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (115 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (75 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (77 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (78 reviews) | 
| **Decision Making** | Not enough data | 8.1 (80 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | 10.0 (6 reviews) | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |

#### Agentic AI - Productivity Bots

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (11 reviews) | 
| **Decision Making** | Not enough data | 8.2 (10 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 2575 |

#### Agentic AI - UCaaS Platforms

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.7 (1369 reviews) | 

#### Features

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.8 (1382 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.7 (1334 reviews) | 
| **File Sharing** | Not enough data | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.2 (2024 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (2108 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshchat | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Freshchat (7):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Zoom Workplace (18):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshchat | Zoom Workplace | 
|---|---|---|
| **Small-Business** | 58.2% | 50.9% | 
| **Mid-Market** | 35.5% | 31.3% | 
| **Enterprise** | 6.2% | 17.7% | 

### By Industry

#### Freshchat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to Freshchat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3881 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (200 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4148 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (494 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7760 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18911 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48102 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19165 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5836 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39172 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17115 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4195 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1405 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1246 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)

---
## Top Discussions

### Freshchat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 30 comments, 12 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 29 comments, 38 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-zoom-workplace)