# FreshChat vs Wati Comparison
---
## AI Generated Summary
- **G2 reviewers report** that FreshChat excels in managing customer conversations across multiple platforms, with users appreciating its ability to consolidate interactions into a single dashboard. This feature helps teams respond quickly and maintain better organization, which is crucial for small businesses.
- **Users say** Wati stands out for its user-friendly interface and seamless integration with HubSpot, making it easier to navigate and utilize for support and sales automation. Reviewers highlight features like AI-assisted templates and cohort management as particularly beneficial for enhancing productivity.
- **According to verified reviews** , FreshChat's AI chatbot, known as AI Freddy, is praised for its effectiveness in responding to customer inquiries quickly. Users find configuring the botflow straightforward, which helps save time for support teams.
- **Reviewers mention** that Wati provides a more organized way to manage WhatsApp conversations compared to using the standard app. This capability is especially useful for handling product inquiries and order updates, allowing businesses to streamline their customer communication.
- **G2 reviewers highlight** that while FreshChat has a strong focus on live chat features, Wati's overall functionality and design are noted as more intuitive once users become familiar with the platform. This ease of use can lead to quicker adoption and better utilization of features.
- **Users report** that both platforms have their strengths, but FreshChat's higher ratings in live chat capabilities suggest it may be better suited for businesses prioritizing real-time customer engagement, while Wati's automation features cater well to those looking for efficiency in managing customer interactions.



| | FreshChat | Wati | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 499 | 485 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (76.9% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### FreshChat

Pros:
- Ease of Use (11 reviews)
- Helpful (7 reviews)

Cons:
- AI Limitations (3 reviews)
- Difficult Learning (3 reviews)

### Wati

Pros:
- Ease of Use (178 reviews)
- Automation (117 reviews)

Cons:
- Expensive (61 reviews)
- Cost (49 reviews)

---
## Ratings Comparison
| Rating | FreshChat | Wati | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.9 (369 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 9.2 (380 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.9 (343 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 9.1 (290 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.5 (361 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 9.1 (285 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 9.3 (347 reviews) | 

---
## Pricing

### FreshChat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Wati

#### Entry-Level Pricing

Plan: Growth

Price: Contact Us

Description: Send WhatsApp messages to thousands of users in one click to improve reach.

Key Features:
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month

[Browse all 3 editions](https://www.g2.com/products/wati/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.9/10 | 52 |
| **Wati** | N/A | N/A |

#### Messenger

| Feature | FreshChat | Wati | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | FreshChat | Wati | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | FreshChat | Wati | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | FreshChat | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | 8.5/10 | 182 |

#### Channels

| Feature | FreshChat | Wati | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Feature Not Available | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | FreshChat | Wati | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.7 (156 reviews) | 
| **Create Content** | Not enough data | 7.9 (152 reviews) | 
| **Personalization** | Not enough data | 8.7 (166 reviews) | 
| **Inbound Identification** | Not enough data | 8.5 (153 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.7 (153 reviews) | 

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | 8.6/10 | 158 |

#### Functionality

| Feature | FreshChat | Wati | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (137 reviews) | 
| **API Call Speed** | Not enough data | 8.6 (118 reviews) | 
| **Communication Varieties** | Not enough data | 8.6 (116 reviews) | 

#### Support

| Feature | FreshChat | Wati | 
|---|---|---|
| **Documentation** | Not enough data | 8.6 (118 reviews) | 
| **Community Support** | Not enough data | 8.4 (114 reviews) | 
| **Professional Support** | Not enough data | 8.7 (131 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 117 |
| **Wati** | 8.5/10 | 194 |

#### Responses

| Feature | FreshChat | Wati | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | 8.6 (176 reviews) | 
| **Control** | 8.6 (104 reviews) | 8.8 (169 reviews) | 
| **Route To Human** | 8.9 (102 reviews) | 8.7 (166 reviews) | 
| **Menu bars** | 8.7 (99 reviews) | 8.6 (159 reviews) | 
| **Drip sequences** | 8.6 (83 reviews) | 8.5 (156 reviews) | 

#### Platform

| Feature | FreshChat | Wati | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | 8.8 (164 reviews) | 
| **Integrations** | 8.9 (100 reviews) | 8.8 (146 reviews) | 
| **Branding** | 8.8 (100 reviews) | 8.4 (160 reviews) | 
| **Analytics** | 8.5 (99 reviews) | 8.0 (163 reviews) | 
| **A/B testing** | 8.4 (78 reviews) | Feature Not Available | 
| **Role-based access** | 9.0 (93 reviews) | 8.7 (152 reviews) | 
| **Collection of information** | 8.8 (94 reviews) | 8.6 (152 reviews) | 

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | 7.4 (98 reviews) | 
| **AI Text Summarization** | 8.6 (42 reviews) | Feature Not Available | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 165 |
| **Wati** | 8.3/10 | 61 |

#### Conversational Platform

| Feature | FreshChat | Wati | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | 8.6 (49 reviews) | 
| **Omnichannel** | Feature Not Available | 7.6 (43 reviews) | 
| **Contextual Engagement** | 8.5 (127 reviews) | 8.3 (46 reviews) | 
| **Proactive Engagement** | 8.6 (111 reviews) | 8.8 (52 reviews) | 

#### Support Automation

| Feature | FreshChat | Wati | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | 8.1 (43 reviews) | 
| **Seamless Escalation** | 8.6 (135 reviews) | 8.5 (47 reviews) | 
| **Transcripts** | 8.5 (134 reviews) | 7.9 (38 reviews) | 
| **Self-Serve Support** | 8.8 (116 reviews) | 8.5 (46 reviews) | 

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | 8.4/10 | 81 |

#### Messaging Channels

| Feature | FreshChat | Wati | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.4 (44 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Voice Messaging** | Not enough data | 7.1 (46 reviews) | 
| **Two way messaging** | Not enough data | 9.1 (68 reviews) | 

#### Administration

| Feature | FreshChat | Wati | 
|---|---|---|
| **Scheduling** | Not enough data | 9.2 (67 reviews) | 
| **Triggered Notifications** | Not enough data | 9.0 (64 reviews) | 
| **Segmentation** | Not enough data | 8.2 (60 reviews) | 
| **Integrations** | Not enough data | 8.7 (67 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.6/10 | 336 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (72 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | Not enough data | 

#### Communication

| Feature | FreshChat | Wati | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | FreshChat | Wati | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 8.7/10 | 114 |
| **Wati** | N/A | N/A |

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | FreshChat | Wati | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | FreshChat | Wati | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | 
| **Automation** | 8.9 (77 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | FreshChat | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | 9.2/10 | 58 |
| **Wati** | 8.3/10 | 70 |

#### Generative AI

| Feature | FreshChat | Wati | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | Feature Not Available | 
| **AI Text Summarization** | 9.5 (23 reviews) | Feature Not Available | 

#### Process

| Feature | FreshChat | Wati | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | 8.3 (55 reviews) | 
| **Tickets** | 9.4 (48 reviews) | 8.6 (58 reviews) | 
| **Macros** | 9.2 (42 reviews) | 8.5 (54 reviews) | 

#### Channels

| Feature | FreshChat | Wati | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | Feature Not Available | 
| **Social** | 9.2 (53 reviews) | 8.4 (56 reviews) | 
| **Live Chat** | 9.5 (53 reviews) | 8.6 (60 reviews) | 
| **Phone** | 9.0 (43 reviews) | 7.7 (50 reviews) | 
| **Text** | 9.3 (44 reviews) | 8.5 (51 reviews) | 

#### Insight

| Feature | FreshChat | Wati | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | 8.0 (49 reviews) | 
| **Reporting** | 8.9 (49 reviews) | Feature Not Available | 
| **Visitor Activity** | 9.2 (46 reviews) | Feature Not Available | 
| **Help Desk** | 9.1 (48 reviews) | Feature Not Available | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | 9.1/10 | 107 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | FreshChat | Wati | 
|---|---|---|
| **Transactional Messages** | Not enough data | 9.2 (92 reviews) | 
| **Bulk WhatsApp Messaging** | Not enough data | 9.4 (99 reviews) | 
| **Conversational Messaging** | Not enough data | 9.3 (90 reviews) | 
| **Personalization** | Not enough data | 9.1 (87 reviews) | 
| **Promotional Messages** | Not enough data | 9.2 (86 reviews) | 
| **Automated Replies** | Not enough data | 9.3 (94 reviews) | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | FreshChat | Wati | 
|---|---|---|
| **Segmentation** | Not enough data | 8.8 (85 reviews) | 
| **API Integration** | Not enough data | 9.2 (86 reviews) | 
| **WhatsApp Commerce** | Not enough data | 8.6 (79 reviews) | 
| **Analytics** | Not enough data | 8.9 (81 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | FreshChat | Wati | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | FreshChat | Wati | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | FreshChat | Wati | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | FreshChat | Wati | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **FreshChat** | N/A | N/A |
| **Wati** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | FreshChat | Wati | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to FreshChat (4):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Wati (4):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | FreshChat | Wati | 
|---|---|---|
| **Small-Business** | 58.2% | 76.9% | 
| **Mid-Market** | 35.5% | 21.5% | 
| **Enterprise** | 6.2% | 1.6% | 

### By Industry

#### FreshChat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Wati

- **Education Management:** 10.4%
- **Information Technology and Services:** 7.2%
- **Retail:** 6.3%
- **Marketing and Advertising:** 6.0%
- **Health, Wellness and Fitness:** 5.8%
- **Computer Software:** 4.6%
- **Automotive:** 3.0%
- **Accounting:** 2.5%
- **Apparel & Fashion:** 2.5%
- **Consumer Services:** 2.5%
- **Other:** 49.1%

---
## Alternatives

### Alternatives to FreshChat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Crisp](https://www.g2.com/products/crisp/reviews) — 4.5/5 stars (197 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4080 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7650 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)

### Alternatives to Wati

- [Gallabox](https://www.g2.com/products/gallabox/reviews) — 4.6/5 stars (169 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (522 reviews)
- [respond.io](https://www.g2.com/products/respond-io/reviews) — 4.8/5 stars (496 reviews)
- [Interakt](https://www.g2.com/products/haptik-interakt/reviews) — 4.5/5 stars (67 reviews)
- [Trengo](https://www.g2.com/products/trengo/reviews) — 4.3/5 stars (246 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3858 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6949 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4080 reviews)

---
## Top Discussions

### FreshChat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Wati

- Title: [What is WATI used for?](https://www.g2.com/discussions/what-is-wati-used-for) — 3 comments
  > **Top comment:** "Wati is  WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their..."
- Title: [Can i send custom pdf by template by providing custom link tomy customer?](https://www.g2.com/discussions/can-i-send-custom-pdf-by-template-by-providing-custom-link-tomy-customer) — 2 comments, 2 upvotes
  > **Top comment:** "Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF..."
- Title: [How to include pictures as a button option?](https://www.g2.com/discussions/how-to-include-pictures-as-a-button-option) — 1 comment, 2 upvotes
  > **Top comment:** "Pictures cannot be added as buttons. 
However, you can have messages with pictures and regular text buttons."
- Title: [What is the best way to generate leads with WATI, Can you please provide various case study?](https://www.g2.com/discussions/what-is-the-best-way-to-generate-leads-with-wati-can-you-please-provide-various-case-study) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [How do I reply a messaje from a customer quoting the message sent by the client?](https://www.g2.com/discussions/how-do-i-reply-a-messaje-from-a-customer-quoting-the-message-sent-by-the-client) — 1 comment
  > **Top comment:** "At the moment, WhatsApp API does not support this. 

However, we're working on an arrangement within WATI that will allow you to show the original message..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-wati)