# Freshchat vs Vonage Communications APIs Comparison

| | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 499 | 404 | 
| **Largest Market Segment** | Small-Business (58.2% of reviews) | Small-Business (67.3% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Freshchat

Pros:
- Ease of Use (14 reviews)
- Helpful (10 reviews)

Cons:
- AI Limitations (5 reviews)
- Chatbot Issues (5 reviews)

### Vonage Communications APIs

Pros:
- API Integration (10 reviews)
- API Quality (9 reviews)

Cons:
- Expensive (4 reviews)
- Complex UI (3 reviews)

---
## Ratings Comparison
| Rating | Freshchat | Vonage Communications APIs | 
|---|---|---|
  | **Meets Requirements** | 8.6 (403 reviews) | 8.7 (322 reviews) | 
  | **Ease of Use** | 9.1 (405 reviews) | 8.7 (326 reviews) | 
  | **Ease of Setup** | 8.7 (259 reviews) | 8.7 (238 reviews) | 
  | **Ease of Admin** | 9.0 (246 reviews) | 8.4 (231 reviews) | 
  | **Quality of Support** | 8.7 (397 reviews) | 8.1 (302 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (242 reviews) | 8.4 (221 reviews) | 
  | **Product Direction (% positive)** | 9.0 (404 reviews) | 7.3 (320 reviews) | 

---
## Pricing

### Freshchat

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Key Features:
- Chatbot builder
- Chatbot analytics
- Inbox Views

[Browse all 4 editions](https://www.g2.com/products/freshworks-freshchat/pricing)

#### Free Trial

Yes

### Vonage Communications APIs

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.9/10 | 52 |
| **Vonage Communications APIs** | N/A | N/A |

#### Messenger

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Sequencing** | 8.9 (43 reviews) ✓ Verified | Not enough data | 
| **AI** | 8.4 (45 reviews) ✓ Verified | Not enough data | 
| **Live Chat** | 9.4 (48 reviews) ✓ Verified | Not enough data | 
| **Customization Interface** | 9.1 (48 reviews) ✓ Verified | Not enough data | 

#### Channels

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Social Media** | 8.7 (38 reviews) ✓ Verified | Not enough data | 
| **Website** | 9.0 (45 reviews) ✓ Verified | Not enough data | 
| **Text Message (SMS)** | 8.8 (32 reviews) | Not enough data | 
| **Voice Assistants** | 9.0 (32 reviews) ✓ Verified | Not enough data | 
| **Other** | 8.9 (37 reviews) ✓ Verified | Not enough data | 

#### Customers

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Targeting** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Profiles** | 8.8 (43 reviews) ✓ Verified | Not enough data | 
| **Analytics** | 8.6 (44 reviews) ✓ Verified | Not enough data | 
| **Lead Gathering** | 8.9 (38 reviews) ✓ Verified | Not enough data | 
| **Sales Conversion** | 8.9 (38 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | 8.5/10 | 45 |

#### Functionality

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (40 reviews) ✓ Verified | 
| **API Call Speed** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Communication Varieties** | Not enough data | 8.9 (40 reviews) ✓ Verified | 

#### Support

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Documentation** | Not enough data | 8.3 (41 reviews) ✓ Verified | 
| **Community Support** | Not enough data | 7.9 (36 reviews) ✓ Verified | 
| **Professional Support** | Not enough data | 8.3 (40 reviews) ✓ Verified | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 117 |
| **Vonage Communications APIs** | N/A | N/A |

#### Responses

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Customization** | 8.5 (103 reviews) | Not enough data | 
| **Control** | 8.6 (104 reviews) | Not enough data | 
| **Route To Human** | 8.9 (102 reviews) | Not enough data | 
| **Menu bars** | 8.7 (99 reviews) | Not enough data | 
| **Drip sequences** | 8.6 (83 reviews) | Not enough data | 

#### Platform

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Live chat** | 9.2 (105 reviews) | Not enough data | 
| **Integrations** | 8.9 (100 reviews) | Not enough data | 
| **Branding** | 8.8 (100 reviews) | Not enough data | 
| **Analytics** | 8.5 (99 reviews) | Not enough data | 
| **A/B testing** | 8.4 (78 reviews) | Not enough data | 
| **Role-based access** | 9.0 (93 reviews) | Not enough data | 
| **Collection of information** | 8.8 (94 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI Text Generation** | 8.4 (42 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (42 reviews) | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | 8.3/10 | 10 |

#### API Features

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Live Chat** | Not enough data | 8.0 (10 reviews) | 
| **Screen Sharing** | Not enough data | 8.5 (9 reviews) | 
| **Subtitles and Closed Captions** | Not enough data | 7.1 (8 reviews) | 
| **Custom Video Player** | Not enough data | 8.1 (9 reviews) | 
| **Live Simulcasting** | Not enough data | 8.7 (10 reviews) | 

#### Security and Compliance

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Encryption** | Not enough data | 8.3 (10 reviews) | 
| **Watermarking** | Not enough data | 8.5 (10 reviews) | 
| **HIPAA Compliance** | Not enough data | 8.8 (10 reviews) | 
| **GDPR Compliance** | Not enough data | 8.8 (8 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 165 |
| **Vonage Communications APIs** | N/A | N/A |

#### Conversational Platform

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Personalization** | 8.6 (148 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 
| **Contextual Engagement** | 8.5 (127 reviews) | Not enough data | 
| **Proactive Engagement** | 8.6 (111 reviews) | Not enough data | 

#### Support Automation

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Intelligent Routing** | 8.6 (133 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (135 reviews) | Not enough data | 
| **Transcripts** | 8.5 (134 reviews) | Not enough data | 
| **Self-Serve Support** | 8.8 (116 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI Text Generation** | 8.5 (61 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (61 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.6/10 | 336 |
| **Vonage Communications APIs** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI Text Generation** | 8.5 (73 reviews) | Not enough data | 
| **AI Text Summarization** | 8.6 (72 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.8 (73 reviews) | Not enough data | 

#### Communication

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Pop-up Chat** | 9.2 (281 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.5 (295 reviews) ✓ Verified | Not enough data | 
| **Targeted Emails** | 8.4 (202 reviews) ✓ Verified | Not enough data | 
| **In-App Messaging** | 8.9 (248 reviews) ✓ Verified | Not enough data | 
| **Co-Browsing** | 8.2 (138 reviews) ✓ Verified | Not enough data | 

####  Internal Use

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Customization ** | 8.5 (273 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | 8.7 (269 reviews) ✓ Verified | Not enough data | 
| **Lead Development** | 8.4 (221 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.7 (256 reviews) ✓ Verified | Not enough data | 
| **Team Inbox ** | 9.0 (254 reviews) ✓ Verified | Not enough data | 
| **Customer Profiles** | 8.5 (255 reviews) ✓ Verified | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 8.7/10 | 114 |
| **Vonage Communications APIs** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI Text Summarization** | 8.9 (33 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Knowledge Base** | 8.9 (92 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (93 reviews) | Not enough data | 
| **Community Forums** | 8.4 (80 reviews) | Not enough data | 
| **Mobile Optimization** | 8.5 (67 reviews) | Not enough data | 
| **Personalization** | 8.6 (69 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Branding** | 9.1 (74 reviews) | Not enough data | 
| **Automation** | 8.9 (77 reviews) | Not enough data | 
| **Artificial Intelligence** | 8.0 (68 reviews) | Not enough data | 
| **Integrations** | 8.8 (77 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | 9.2/10 | 58 |
| **Vonage Communications APIs** | N/A | N/A |

#### Generative AI

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI Text Generation** | 9.2 (23 reviews) | Not enough data | 
| **AI Text Summarization** | 9.5 (23 reviews) | Not enough data | 

#### Process

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Mentions** | 9.4 (43 reviews) | Not enough data | 
| **Tickets** | 9.4 (48 reviews) | Not enough data | 
| **Macros** | 9.2 (42 reviews) | Not enough data | 

#### Channels

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Email** | 9.2 (50 reviews) | Not enough data | 
| **Social** | 9.2 (53 reviews) | Not enough data | 
| **Live Chat** | 9.5 (53 reviews) | Not enough data | 
| **Phone** | 9.0 (43 reviews) | Not enough data | 
| **Text** | 9.3 (44 reviews) | Not enough data | 

#### Insight

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Surveys** | 9.2 (41 reviews) | Not enough data | 
| **Reporting** | 8.9 (49 reviews) | Not enough data | 
| **Visitor Activity** | 9.2 (46 reviews) | Not enough data | 
| **Help Desk** | 9.1 (48 reviews) | Not enough data | 

### Phone Verification

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | 8.5/10 | 12 |

#### Platform Basics - Phone Verification

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Accuracy** | Not enough data | 9.0 (12 reviews) | 
| **Call Screening** | Not enough data | 8.8 (12 reviews) | 
| **Scalability** | Not enough data | 8.3 (12 reviews) | 
| **Security Measures** | Not enough data | 8.6 (12 reviews) | 
| **Reliable Delivery** | Not enough data | 8.8 (11 reviews) | 
| **Customizable Workflows** | Not enough data | 8.0 (11 reviews) | 

#### Additional Features - Phone Verification

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Integration Abilities** | Not enough data | 8.9 (11 reviews) | 
| **Compliance with Regulations** | Not enough data | 9.1 (11 reviews) | 
| **Reporting and Analytics** | Not enough data | 8.5 (11 reviews) | 

#### Agentic AI - Phone Verification

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **AI** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshchat** | N/A | N/A |
| **Vonage Communications APIs** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories

**Unique to Freshchat (7):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Vonage Communications APIs (4):** [Phone Verification Software](https://www.g2.com/categories/phone-verification), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshchat | Vonage Communications APIs | 
|---|---|---|
| **Small-Business** | 58.2% | 67.3% | 
| **Mid-Market** | 35.5% | 23.3% | 
| **Enterprise** | 6.2% | 9.4% | 

### By Industry

#### Freshchat

- **Information Technology and Services:** 10.4%
- **Computer Software:** 9.9%
- **Consumer Services:** 8.0%
- **Financial Services:** 5.6%
- **Retail:** 5.0%
- **Marketing and Advertising:** 4.1%
- **Internet:** 3.7%
- **Education Management:** 3.7%
- **Telecommunications:** 3.0%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 43.8%

#### Vonage Communications APIs

- **Computer Software:** 17.2%
- **Information Technology and Services:** 10.0%
- **Telecommunications:** 8.3%
- **Marketing and Advertising:** 5.3%
- **Financial Services:** 5.0%
- **Internet:** 3.9%
- **Education Management:** 3.6%
- **Retail:** 3.0%
- **Consumer Services:** 2.5%
- **Computer & Network Security:** 2.2%
- **Other:** 39.1%

---
## Alternatives

### Alternatives to Freshchat

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3893 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7009 reviews)
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- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
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- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)

### Alternatives to Vonage Communications APIs

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Sinch](https://www.g2.com/products/sinch/reviews) — 3.8/5 stars (35 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (500 reviews)
- [Wistia](https://www.g2.com/products/wistia/reviews) — 4.6/5 stars (1140 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Vimeo](https://www.g2.com/products/vimeo/reviews) — 4.3/5 stars (722 reviews)

---
## Top Discussions

### Freshchat

- Title: [How do I set up a chat bot to respond to FAQ's automatically?](https://www.g2.com/discussions/how-do-i-set-up-a-chat-bot-to-respond-to-faq-s-automatically) — 3 comments, 1 upvote
  > **Top comment:** "Hey Jonathan. Can we get in touch with you directly ? We will need to train the Bots to understand the FAQs and ensure it also understands Intent and You can..."
- Title: [Can we see the ticket details and the possibility of modification ?](https://www.g2.com/discussions/can-we-see-the-ticket-details-and-the-possibility-of-modification) — 2 comments
  > **Top comment:** "Have you lost hope of ever recovering your money from scam brokers or platform ?? I have good news for you and yes it is 97% possible for you to recover..."
- Title: [Understand Whatsapp integration first if it is critical](https://www.g2.com/discussions/understand-whatsapp-integration-first-if-it-is-critical) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** ""With our Whatsapp integration businesses can
- Engage with their customers on Whatsapp
- Help customers help themselves by talking to a chatbot
- Use..."
- Title: [how  can  we develop Freshdesk Messaging ?](https://www.g2.com/discussions/how-can-we-develop-freshdesk-messaging) — 1 comment *(includes official response)*
  > **Top comment:** "Freshdesk Messaging (now called Freshchat) is a cloud-based product and doesn't need to be updated or developed by the end customers. If you are facing any..."
- Title: [how to merge the fresh desk with the fresh chat and make calls and chats in the same time ?](https://www.g2.com/discussions/how-to-merge-the-fresh-desk-with-the-fresh-chat-and-make-calls-and-chats-in-the-same-time) — 1 comment, 1 upvote
  > **Top comment:** "Recovering your lost bitcoin or funds as the case might be, is not what you can do alone, you’d require the service of a trained specialist. A recovery..."

### Vonage Communications APIs

- Title: [What is Vonage Communications APIs (formerly Nexmo) used for?](https://www.g2.com/discussions/what-is-vonage-communications-apis-formerly-nexmo-used-for) — 1 comment
  > **Top comment:** "To make receive calls, to receive or send fax. "
- Title: [How are your deliverability and latency?](https://www.g2.com/discussions/nexmo-service-quality) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We have 350 direct connections to carriers globally which enables us to have the highest quality routes. With technology, sometimes things don't go your way,..."
- Title: [How do I set up a Nexmo account?](https://www.g2.com/discussions/creating-nexmo-account) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can create a free account at https://dashboard.nexmo.com/sign-up and take advantage of our complimentary €2 for free testing. 

To create your free..."
- Title: [Which countries does Nexmo have numbers in?](https://www.g2.com/discussions/which-countries-does-nexmo-have-numbers-in) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can see our list of virtual numbers here: https://help.nexmo.com/hc/en-us/articles/204015043-Which-countries-does-Nexmo-have-numbers-in-
"
- Title: [How much does it cost for Nexmo's services?](https://www.g2.com/discussions/pricing-75ee20b1-8a35-4184-b633-31213e99f38c) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can see our global default pricing on www.nexmo.com/pricing. 

We are a prepaid pay as you use the platform. You top up your account and we will charge..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshworks-freshchat-vs-vonage-communications-apis)