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Compare FreshChat and Verse.ai 
Featured Products
At a Glance
Market Segments
Small-Business (58.6% of reviews)
Small-Business (82.1% of reviews)
Entry-Level Pricing
$0.00
No pricing available
FreshChat
Star Rating
(491)4.4 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansVerse.ai
Star Rating
(42)4.9 out of 5
Market Segments
Small-Business (82.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Verse.aiFreshChat vs Verse.ai
When assessing the two solutions, reviewers found Verse.ai easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with FreshChat.
- Reviewers felt that Verse.ai meets the needs of their business better than FreshChat.
- When comparing quality of ongoing product support, reviewers felt that Verse.ai is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of FreshChat over Verse.ai.
Pricing
Entry-Level Pricing
Verse.ai
No pricing availableFree Trial
FreshChat
Free Trial is available
Verse.ai
No trial information availableRatings
Meets Requirements
8.7
399
9.5
21
Ease of Use
9.1
401
9.8
20
Ease of Setup
8.8
255
8.5
11
Ease of Admin
9.0
243
9.6
12
Quality of Support
8.8
393
9.6
21
Has the product been a good partner in doing business?
8.8
239
9.9
20
Product Direction (% positive)
9.0
401
8.9
21
Features by Category
Messenger
8.9
43
|
Verified
9.4
6
|
Verified
8.4
45
|
Verified
9.7
6
|
Verified
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
9.7
6
|
Verified
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
10.0
7
|
Verified
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
10.0
5
|
Verified
8.8
43
|
Verified
10.0
5
8.6
44
|
Verified
10.0
6
|
Verified
8.9
38
|
Verified
10.0
5
|
Verified
8.9
38
|
Verified
9.4
6
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
6
Not enough data
9.1
11
|
Verified
Not enough data
9.7
10
|
Verified
Not enough data
9.6
8
|
Verified
Organization
Not enough data
8.9
6
|
Verified
Not enough data
8.8
7
|
Verified
Not enough data
8.0
11
|
Verified
Performance Analysis
Not enough data
8.1
7
|
Verified
Not enough data
8.7
9
|
Verified
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
Not enough data
Feature Not Available
Not enough data
8.5
127
Not enough data
8.6
111
Not enough data
Support Automation
8.6
133
Not enough data
8.6
135
Not enough data
8.5
134
Not enough data
8.8
116
Not enough data
Generative AI
8.5
61
Not enough data
8.5
61
Not enough data
Generative AI
8.5
73
Not enough data
8.6
72
Not enough data
7.8
73
Not enough data
Communication
9.2
280
|
Verified
Not enough data
8.5
293
|
Verified
Not enough data
8.4
202
|
Verified
Not enough data
8.9
248
|
Verified
Not enough data
8.2
138
|
Verified
Not enough data
Internal Use
8.5
273
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.4
221
|
Verified
Not enough data
8.7
256
|
Verified
Not enough data
9.0
250
|
Verified
Not enough data
8.5
255
|
Verified
Not enough data
Generative AI
8.9
33
Not enough data
Self-Service Experience
8.9
92
Not enough data
8.7
93
Not enough data
8.4
80
Not enough data
8.5
67
Not enough data
8.6
69
Not enough data
Self-Service Platform
9.1
74
Not enough data
8.9
77
Not enough data
8.0
68
Not enough data
8.8
77
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.2(won by default)
23
Not enough data
9.5(won by default)
23
Not enough data
Process
9.4(won by default)
43
Not enough data
9.4(won by default)
48
Not enough data
9.2(won by default)
42
Not enough data
Channels
9.2(won by default)
50
Not enough data
9.2(won by default)
53
Not enough data
9.5(won by default)
53
Not enough data
9.0(won by default)
43
Not enough data
9.3(won by default)
44
Not enough data
Insight
9.2(won by default)
41
Not enough data
8.9(won by default)
49
Not enough data
9.2(won by default)
46
Not enough data
9.1(won by default)
48
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Verse.ai are categorized as Conversational Marketing
Unique Categories
FreshChat is categorized as Conversational Support, Chatbots, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Verse.ai is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verse.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.2%
Real Estate
56.4%
Financial Services
23.1%
Marketing and Advertising
5.1%
Renewables & Environment
2.6%
Professional Training & Coaching
2.6%
Other
10.3%
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
Verse.ai has no discussions with answers
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